ABSTRACT Macao's image has been purposefully crafted to reflect tourism diversification strategies, but if not grounded in reality, these efforts will only lead to image confusion. This study uses residents as destination experts and taps into their implicit associations using the Implicit Association Test (IAT) to assess the strength of their associations with various aspects of Macao's image projected to tourists. Based on the Associative Network Theory of Memory (ANT), casino hotels and events emerged as the most automatized, while shopping and art were the least rooted associations at an implicit level. By further comparing residents’ implicit associations with their explicit reflections, a deeply rooted resentment of casino image was discovered, raising concerns for residents’ willingness to support this prominent local industry and the reliability of the image projected to tourists. Practical implications for policymakers are discussed.
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