Total Quality Management System Research Articles

Total quality management implementation practices and customer satisfaction: the role of innovative employee behavior and employee empowerment

This study shed additional understanding on how Total Quality Management (TQM) practices affect customer satisfaction through the innovative behavior of employees. Based on quantitative data from the 5 Teaching Hospitals in Ghana, this study employed a multistage sampling procedure to analyze the relationship between innovative employee work behavior and total management commitment, Training and Education, Performance Management System, Supplier Management, and innovative employee work behavior. We find that these relationships are positive and that the relationship between TQM practices and customer satisfaction is mediated by innovative employee work behavior. In addition to theoretical contributions to the field of TQM and healthcare systems, these results have managerial implications for hospital professionals who work at prioritizing the adaptation of TQM practices.

Success Factors of Total Quality Management (TQM) Practices: A Case Study of University of Technology and Applied Sciences (UTAS) in the Sultanate of Oman

The aim of this study is to examine the Total Quality Management (TQM) procedures at the University of Technology and Applied Science (UTAS). This involves assessing variables such as top management commitment, continuous improvement, employee development and empowerment, and strategic management. Subsequently, the study seeks to determine the essential success factors for implementing the TQM system at UTAS. A questionnaire was created involving TQM at a higher education institution in Oman, specifically focusing at UTAS. It consists of demographic information, top management commitments, continuous improvements, employee development and empowerment, and strategic management. As part of the study's convenient sampling technique, 300 fully completed questionnaires from seven Colleges of Technology functioning within UTAS were gathered. The TQM procedures were evaluated in conjunction with factor analysis which was conducted using the t-test. The survey reveals that there is a significant relationship between TQM practices and top management commitment, continuous improvement, employee development and empowerment, and strategic planning. The study highlights quality as the most crucial method in higher education, sheds light on the essential success factors for implementing TQM at UTAS and provides future improvements in various areas of operations for UTAS.

The Importance of Customer Focus on the Institutional Performance of Private Universities in Kenya

Institutions of higher learning (universities) have gradually adopted the total quality management (TQM) system to ensure quality product offerings and achieve competitive advantage. Universities in sub-Sahara Africa are vehicles of economic and human development through the provision of a trained labour force and research output. These organisations face elevated environmental dynamism in the provision of quality education. Due to conceptual gaps in the application of TQM in universities in SSA, the study assessed the critical importance of customer focus on the institutional performance of private universities in Kenya. The study employed a descriptive research design and targeted seventeen (17) privately chartered universities founded by religious-based institutions in Kenya. The study used a census sampling technique and randomly sampled 17 heads of administrative sections, functional departments and academic sections. Questionnaires were used as a primary tool for data collection, with the instrument being piloted at Carlile College, Kenya. Cronbach's Alpha reliability testing indicated that the instrument achieved scale reliability. The study employed both descriptive and inferential analysis. Institutional performance significantly and positively correlates with the customer focus (r = 0.580, p < 0.05) and explains 33.61 % of variations in institutional performance with an effect size of β1 = 0.5132 (t = 10.04, p< 0.05). The findings showed that customer focus as an element of TQM significantly influences the institutional performance of these universities. The study recommends that these universities inculcate and institutionalise customer-focused practices during the implementation of quality assurance. This study is of significance to the stakeholders in privately – chartered universities in Kenya and related contexts, as it will offer more enriching information on total quality management

Assessment of Storage Practices in Warehousing Companies of Groundnut Export in North Kordofan State with Reference to GSP (WHO, 2019)

This study was conducted in all groundnut export warehousing Companies namely: (A, B, C, D, E and F) in EL Obied Town of North Kordofan State during the season 2023. The objective of the study to assessment of storage practices of export Groundnut (Arachis hypogaea) and compare with reference to Good Storage Practices (WHO, 2019). The data were collected by audit checklist prepared by WHO, 2019. The data were statistically analyzed by using Likert- five scale points and the significant different between means obtained by LSD at level of significant 0.05%. The result revealed that the general arithmetic mean of the three categories; (organization and management), (Quality system & traceability of food products) and (Vehicles and equipment) were score higher than 4.2 points in warehousing Companies A, B, D, and F these result refilled that full compliance, while the rest Companies were scored ranged between 3.4.- 4.1 points incomes minor deficiency. Also The result revealed that the general arithmetic mean of the five categories; (Personnel), (Shipping containers and container labeling), (Dispatch and receipt), (Documentation) and (Self-inspections) were score higher than 4.2 points in all warehousing Companies these result approved full compliance. Moreover, the result revealed that the general arithmetic mean of the two categories; (Complaints) and (Recalls) were scoring 4 points in all warehousing Companies these result agreed full compliance. The result concluded that the obtained total score (out of 345 points) of storage practices for warehousing Companies A, B, C, and E were 261,260, 221 and 249 points respectively these result finding indicting classified unsatisfactory due to (≤ 80 %). while the warehousing Company D was score 276 points these outcome indicting classified standard due to (≥ 80 ≤ 84%) and the warehousing Company F was score 297 points these conclusion indicting classified good due to (≥ 85 ≤ 89% ) according to Global Food Safety(GFS,2013). The study recommended that the warehousing companies require to application Total Quality Management system (TQM) to ensure food safety and food quality of their raw material and end products as well as increase the power competitive on global level

ТЕОРЕТИЧНІ ЗАСАДИ ЗАБЕЗПЕЧЕННЯ ЯКОСТІ ПРАЦІ НА ПІДПРИЄМСТВАХ В УМОВАХ ПОВОЄННОГО ВІДРОДЖЕННЯ НАЦІОНАЛЬНОЇ ЕКОНОМІКИ

It is noted that in the context of the reconstruction of the economy of Ukraine and its transformation on a market basis, attention is being paid to the formation of new organizational and economic relations in the field of labor. It has been proven that the issues of ensuring the quality of work, which affect the improvement of the efficiency of personnel management and the competitiveness of enterprises, allow not only to reduce the turnover of personnel, but also to face the problem of shortage of labor resources. It is noted that the current stage of development of the concepts of the quality of working life and decent work requires the use of an interdisciplinary approach and is characterized by the interpenetration of various concepts, the main one of which is the organization of work. It is emphasized that the quality of work at the enterprise is a multifaceted variable and the main criteria of the quality of work of the personnel at the enterprise are defined, namely: decent wages, effective employment, effective social partnership, social protection system, realization of individual values. It is substantiated that the main result of the analysis of the quality of work is the introduction of an effective set of measures to improve the organization of work in the company. The main indicators of the economic efficiency of the set of measures to ensure the quality of work at the enterprise are determined: the growth of labor productivity and the annual economic effect. It has been proven that the system of labor quality indicators should be aimed at solving tasks: ensuring objective measurement of labor efficiency indicators and reflecting the management system's ability to use internal opportunities for its improvement. The criteria for indicators of the quality of work of personnel at the enterprise and the division of the system of indicators for ensuring the quality of work into indicators-results of work efficiency and indicators-possibility of improving the quality of work are substantiated. It has been proven that the development and implementation of the concept of total quality management (TQM) and labor quality management systems adapted to specific conditions into the practice of enterprises will increase the competitiveness of Ukrainian enterprises and promote their effective integration into the European space.

Corporate Strategies and Financial Performance among Foreign Commercial Banks in Bujumbura, Burundi

This study investigated the relationship between corporate strategies and financial performance among foreign commercial banks in Burundi. The study used cross-sectional descriptive research design using a quantitative approach. The target population was 219 employees including technical staff and management. A sample size of 142 respondents was determined and simple random sampling was used to select the respondents. The questionnaire was used as the main data collection instrument and data was analyzed using linear and multiple regression analysis. The study revealed that corporate strategy significantly affects the financial performance of foreign commercial banks in Bujumbura (Adjusted R2=0.281, p=0.000). In addition, it was found that competitive strategy significantly affects the financial performance of foreign commercial banks in Bujumbura (Adjusted R2=0.147, p=0.000). Similarly, the study revealed that operational strategy significantly affects the financial performance of foreign commercial banks in Bujumbura (Adjusted R2=0.229, p=0.000). The study concluded that corporate strategies significantly affect financial performance. The study made the following recommendations: management of foreign commercial banks should employ the use of a total quality management system, should make use of a customer relationship management system, should employ advanced and constant methods of market research, and continuously develop new processes of delivering quality services to their customers.

Analisis Pengaruh TQM, Budaya Organisasi serta Sistem Penghargaan terhadap Kinerja Manajerial

Purpose: This study aims to evaluate the influence of Total Quality Management (TQM), Organizational Culture, and Reward Systems on managerial performance in startup companies in Indonesia during the COVID-19 pandemic. Methodology: This research considered a population of leaders/managers of service companies, with a total of 2,229 startup companies in Indonesia in 2021. Convenience sampling was used. In this case, 25 leaders and managers of start-up companies in Indonesia were the sample subjects., who answered the research questionnaire. This study was quantitative and used primary data. The primary data were obtained through field studies using questionnaires. The structural model in this study was measured using the coefficient of determination (R²) and the path coefficient to measure the relationship between variables. We then test the hypothesis using the t-test to determine the effect of the independent variable on the dependent variable. Results: it is known that Total Quality Management (TQM) and Organizational Culture have a significant positive impact on managerial performance in start-up companies in Indonesia. However, the Reward System has not been proven to have an impact on managerial performance in the context of start-up companies in Indonesia, perhaps due to the company's limitations in creating an effective reward system as a motivation for employees. Limitations: Limitations in this research include the use of a survey method with a questionnaire without direct interviews with respondents. The sample was limited to 13 startup companies using a convenience sampling method due to time constraints and the impact of the COVID-19 pandemic, as well as the low return rate for questionnaires due to the lack of research permits due to the COVID-19 pandemic. Contribution: This research is expected to provide a deeper understanding of the role of factors in research in facing the challenges faced by start-up companies in Indonesia today. Novelty: novelty in this research includes the use of new variables that have not been studied before and were carried out during the Covid-19 pandemic which provides a better picture from the worker's perspective.

Effects of Total Quality Management Practices on Financial and Operational Performance of Hospitals

The Total Quality Management (TQM) system is known to have a beneficial impact on sustainability. This study aimed to elucidate the achievement of hospital sustainability by analyzing the relationship between the implementation of TQM practices (leadership of management, decision making, continuous improvement, customer focus, employee involvement, process management, and relations with suppliers), and their impact on the financial and operational performance of hospitals. The gathered data underwent analysis using structural equation modeling (SEM) to empirically investigate the impact of TQM methods on the financial and operational performance of hospitals. A total of 1069 surveys were completed in 6 privately-owned and 26 publicly-owned hospitals located in the Marmara region of Turkey. This study contributes significantly by addressing gaps in the existing literature. There is a lack of empirical research that has examined the potential correlation between TQM, operational success, and financial performance in both public and private hospitals. Especially in developing nations like Turkey, the focus is on the early phases of implementing TQM principles, with a primary emphasis on continuous improvement and sustainable performance. The results demonstrate that Total Quality Management (TQM) exerts a substantial impact on the financial and operational performance of hospitals in the service industry.

Identify Obstacles in Implementing Total Quality Management Framework in the Ghanaian Construction Sector using Exploring Factors Analysis Technique

The concept of total quality management improves an organization’s performance, but there are several obstacles to its practical application. This study therefore identifies the obstacles to implementing the Total Quality Management (TQM) framework in the Ghanaian construction sector. A survey questionnaire was employed for the study, and the results were based on responses from 536 of 641 questionnaires sent out to the top management in the Ghanaian construction sector. The sample frame for the study was determined from the population made up of one thousand two hundred and eighty-two (1282) small to large-sized (D4K4 to D1K1) good-standing construction firms registered with the Association of Building and Civil Engineering Contractors of Ghana (ABCECG). The data was analysed using the Exploratory Factor Analysis (EFA) technique. Cronbach's alpha was used to measure the reliability of the study instrument. While the Kaiser-Meyer-Olkin and Bartlett's tests of sphericity were employed to assess sampling adequacy and significance. The study identified sixteen obstacles in implementing TQM framework in the Ghanaian construction sector. The five most significant potential obstacles among the sixteen identified obstacles in the ranking were: lack of understanding of TQM; lack of enforcement by the agencies responsible for regulating the application of TQM; inadequate TQM systems; lack of enthusiasm for TQM implementation; and lack of a TQM policy. All sixteen items (obstacles) identified were found to have a high impact on TQM implementation in the Ghanaian construction sector. Hence, understanding these identified obstacles to TQM implementation will enable construction managers to develop more effective strategies for improving TQM implementation in the Ghanaian construction sector. The study contributes to existing literature by using exploratory factor analysis techniques to identify obstacles to total quality management implementation in the Ghanaian construction sector.

The Influence of Total Quality Management (TQM) and Characteristics of Management Accountig Information Systems on Managerial Performance

Managerial performance is one of the things that can drive the success of a company's goals. There are several things that can affect and improve managerial performance including total quality management and management accounting information systems. The application of total quality management will help the managerial role to further improve its performance so that it can be carried out properly. In addition, the existence of an available management accounting information system will support the control and decision-making process of a manager. This study aims to determine the effect of total quality management and the characteristics of management accounting information systems on managerial performance at PT. So Good Food Jakarta Branch. Application of total quality management and management accounting information systems at PT. The So Good Food Jakarta Branch has been running and is well available, but there needs to be improvement so that the implementation of total quality management and management accounting information systems can run optimally. The method in this study was to conduct a questionnaire survey with an ordinal scale form to 40 respondents from PT. So Good Food Jakarta Branch, then data processing is carried out using SEM-PLS data analysis techniques and is designed with a quantitative approach to descriptive analysis and verification. The results of this study are expected to be a solution to problems related to managerial performance at PT. So Good Food Jakarta Branch.
 The results of this study prove that: (1) total quality management has an effect on managerial performance, (2) the characteristics of management accounting information systems have an effect on managerial performance

The Effect of Application of Total Quality Management and Performance Measurement System on Employee Performance through Motivation as an Intervening Variable in Trust Group Surabaya Company

Purpose: This research aimed to evaluate the degree to which overall quality management and work measurement systems at Trus Group Surabaya Company effect employee performance as a function of variable intervening motivation in order to draw conclusions that may be applied to other organizations.
 Design/Methodology/Approach: In order to compile the necessary data, questionnaires will be sent to a selection of workers at the Trus Group Surabaya organization consisting of a random sample of 48 out of 54 employees. After that, a quantitative approach known as the Path Analysis model is used. This is a method that is utilized in research and is carried out with the assistance of the SPSS 20 application.
 Findings: TQM has been found to have no beneficial effect on the amount of work. Total Quality Management does not have an effect on employee performance when motivation is included as an intervening variable. On the other hand, performance assessment that includes motivation as an intervening variable does have a significant effect on the performance of the company.
 Implications/Originality/Value: Motivation can improve the performance of the Trus Group Surabaya company.

Quality standards and internal quality control practices in medical laboratories: an IFCC global survey of member societies.

The trueness and precision of clinical laboratory results are ensured through total quality management systems (TQM), which primarily include internal quality control (IQC) practices. However, quality practices vary globally. To understand the current global state of IQC practice and IQC management in relation to TQM the International Federation of Clinical Chemistry and Laboratory Medicine (IFCC) Task Force on Global Laboratory Quality (TF-GLQ) conducted a survey of IFCC member countries on IQC practices and management. The survey included 16 questions regarding IQC and laboratory TQM practices and was distributed to IFCC full and affiliate member countries (n=110). A total of 46 (41.8 %) responses were received from all regions except North America. Of the responding countries, 78.3 % (n=36) had legislative regulations or accreditation requirements governing medical laboratory quality standards. However, implementation was not mandatory in 46.7 % (n=21) of responding countries. IQC practices varied considerably with 57.1 % (n=28) of respondents indicating that they run 2 levels of IQC, 66.7 % (n=24) indicating they run IQC every 24 h and 66.7 % (n=28) using assay manufacturer IQC material sources. Only 29.3 % (n=12) of respondents indicated that every medical laboratory in their country has written IQC policies and procedures. By contrast, 97.6 % (n=40) of responding countries indicated they take corrective action and result remediation in the event of IQC failure. The variability in TQM and IQC practices highlights the need for more formal programs and education to standardize and improve TQM in medical laboratories.

Leadership Caderization Development at Pesantren Darunnajah Jakarta

This research was motivated by the writer's anxiety about the weaknesses of pesantren institutions in educating successive leaders because pesantren rarely survived more than a century. As a form of effort toward realizing ideal leadership capacity development, the writer chose Pesantren Darunnajah Jakarta as a subject of research. This type of research is qualitative according to the Case Study Research Theory. Based on the results, the researcher found that the concept of leadership cadre is delegation, transformation based on the values of Islamic teachings that involve all pesantren staff in the educational process from the pesantren leadership, and implementation of leadership cadre development at the pesantren Darunnajah Jakarta, which is contained in the guidance and coaching system, namely the Total Quality Management system, for 24 hours so that prospective cadres of leaders always receive supervision, guidance, and coaching.

The Impact of Total Quality Management (TQM) in the Performance of Information Technology Startup’s at King Hussein Business Park

Purpose: The study aimed to measure the impact of Total Quality Management (TQM) in terms of processes focus, engagement of workers, and continuous improvement on the performance of information technology startups in Jordan in terms of productivity, customer satisfaction, and profitability. Theoretical framework: for the current study was based on several key concepts. Firstly, TQM emphasizes the importance of a process-focused approach to management, where all organizational activities are viewed as interconnected and subject to continuous improvement. This approach requires a deep commitment to quality culture, where every employee is engaged in identifying and addressing areas for improvement. Secondly, TQM emphasizes the importance of inclusiveness, where all stakeholders, including customers and employees, are actively involved in the quality improvement process. Finally, TQM recognizes the importance of continuous improvement, where the organization is constantly seeking to improve its performance in terms of productivity, customer satisfaction, and profitability. Design/methodology/approach: The research methodology utilized in this study is a descriptive-analytical quantitative approach, which aims to provide a comprehensive understanding of the impact of various factors on the performance of emerging information technology institutions. To gather data and information, a survey was conducted among individuals occupying managerial positions in these institutions, . The study population included 35 emerging information technology institutions in Jordan, and a sample of 100 questionnaires was distributed among individuals holding managerial positions such as the general manager, operations manager, quality manager, and marketing manager. Findings: the study found that there is a high level of Total Quality Management implementation at information technology startups. And that there is a statistically significant impact of TQM on the performance of the surveyed startups. Research, Practical & Social implications: The study recommended maintaining the implementation of the total quality management system while providing all kinds of support to involve the workers in the decision-making process. Originality/value: the study has the potential to contribute to the development of effective management strategies for emerging information technology institutions in Jordan and beyond, thereby enhancing the competitiveness of these organizations and contributing to the economic development of the region. In sum, the current study offers originality and value by providing new insights into an understudied area, utilizing a comprehensive survey, adopting an evidence-based approach, and offering practical implications for the development of effective management strategies for emerging information technology institutions.

Exploring the influence of lean manufacturing and total quality management practices on environmental sustainability: the moderating role of quality culture

PurposeOrganizations have released the importance of lean manufacturing practices (LMPs) and total quality management (TQM) in enhancing competitiveness. However, the implementation of LMPs and TQM becomes more complex when discerning the environmental sustainability position. The complexity stems from the fact that LMPs and TQM are more intricate because of cultural differences. Thus, this study aims to tackle the aforementioned phenomenon by investigating the impact of LMPs and TQM on environmental sustainability moderated by quality culture.Design/methodology/approachA survey was distributed among small and medium enterprises (SMEs) in Jordan; thus, 315 valid responses were received. Partial least square structural equation modelling was used to analyze the data and test hypotheses.FindingsThe findings showed that environmental sustainability was significantly impacted by all the LMP practices except Kanban and all the TQM practices except statistical process control. Moreover, quality culture significantly and negatively moderated the relationship between TQM and environmental sustainability. However, the influence of LMPs on environmental sustainability was not significantly moderated by quality culture.Practical implicationsThis study has implications for policymakers in SMEs, supply chain managers and academics regarding the importance of LMPs and TQM systems for implementing environmental sustainability and the role of quality culture.Social implicationsThis study provides guidelines for decision-makers on the pathways that enable them to sustain the environment to safeguard the natural ecosystem and natural resources for upcoming generations.Originality/valueThe originality of this study stems from the alignment of LMPs and TQM in enhancing environmental sustainability, taking into consideration the role of quality culture in SMEs, where previous studies failed short to investigate this phenomenon.

IMPLEMENTATION OF THE TQM SYSTEM IN UKRAINIAN ENTERPRISES

This article substantiates the feasibility of using an innovative system of total quality management (TQM) based on theoretical and methodological research. This system has proven its effectiveness in the global economic space. It helps to solve problems associated with increasing the production of high-quality products, the interest and motivation of employees, and also makes production management more effective. The experience of introducing this system by individual countries, in particular, Japan and the USA, is also considered. A comparison of the indicators of Japanese companies before and after the implementation of the TQM model is given. It was concluded that today the majority of domestic enterprises manage product quality in accordance with the principles of the ISO 9000 series. ISO standards are based on technical systems and procedures, but employee involvement and continuous improvement are optional. Unlike ISO, the TQM system involves prioritizing philosophy, concepts, tools and methodology, as well as involvement of all employees and a continuous improvement of quality. The possibility of adapting the TQM system to the practice of Ukrainian enterprises was investigated. Given the available resource potential, this is possible, but first of all, for this, it would be necessary to completely rethink the approach to the management of the organization and conduct trainings on familiarizing employees with the TQM system. Based on the analysis of the main technical and economic indicators of the « Agricultural company 2004» PE, it is proposed to apply the key principles of TQM, which were developed by the famous scientist E. Deming, to increase the efficiency of its activities.

The Role of the Total-Quality-Management (TQM) Drivers in Overcoming the Challenges of Implementing TQM in Industrialized-Building-System (IBS) Projects in Malaysia: Experts’ Perspectives

Total quality management (TQM) is a systematic management technique for developing a process-driven culture inside an organization to achieve quality and customer and employee satisfaction. TQM has started to impact global business systems, and is extensively regarded as a management “revolution”. The implementation of TQM in the industrialized building system (IBS) in Malaysian projects has not been treated in much detail, although it is essential. This research intended to assess TQM adoption in IBS projects and identify how TQM drivers will help to overcome TQM-implementation challenges. This study utilized the mixed method by developing a semi-structured interview and survey, while the respondents were experts from TQM and IBS consulting firms. The content-validity approach was used, depending on 14 interviews and 28 responses to a distributed questionnaire. The findings indicate that TQM adoption of IBS projects is extremely poor. According to experts, local firms are still unable to execute TQM because they are reluctant to implement the TQM system as a strategy implementation across the construction process. Furthermore, according to the content validity ratio (CVR), there was an agreement that TQM would provide substantial benefits to IBS projects, such as offering cooperative associations, excellent communication, enhanced customer gratification, cost reductions, and productivity improvements. This study provided practical evidence of the fact that if the organizations adopted these 23 drivers of TQM they could overwhelm the challenges of TQM implementation in IBS projects. Thus, the stated factors were trustworthy, as indicated in the transcripts of interviews, and relying on the plurality of expert assessments. This study offers a valuable list of challenges and drivers for managers of the projects as guidelines to help them adopt TQM in IBS projects.

Concretization of the scientific paradigm as a basis for building a mechanism of formation and increase of product quality and competitiveness

In the article, based on the study of theoretical and practical aspects of the functioning of the quality management system at the enterprise, analyzes the strategic dimensions of the implementation of the total quality management system (TQM). An overview of the key aspects of improving the basic principles of the total quality management (TQM) system in the context of the current state of global economic and technological development was carried out. The basic shortcomings of the modern paradigm of product quality management have been identified and researched, the main ones of which are the need to update tools, methods and management techniques integrated into the overall quality management system at the enterprise and the need for better strategic road maps supplemented with appropriate methods, tools and techniques for ensuring success their implementation, as well as strong aggregation of indicators used to assess the level of quality and competitiveness of products. This made it possible to form a list of key aspects of the modification of the current paradigm of enterprise product quality management based on the improvement of its separate conceptual principles, the application of which makes it possible to clearly distinguish the quality characteristics of products and the factors that determine their competitiveness. The introduction of a practically oriented model for assessing the quality and competitiveness of products, which allows determining the possibility of bringing products to a certain market, in the context of new operating conditions, is substantiated. An approach to the interpretation of product quality as a generalized characteristic of its compliance with a given set of requirements, and product competitiveness as a generalized characteristic of the total possibilities of selling a given product on a given market under certain conditions, is proposed, which allows to clearly separate the set of constituent elements of a product from those parameters that determine its competitiveness. This approach made it possible to develop a practically oriented model for evaluating the quality and competitiveness of products, which can be used to determine the possibility of bringing products to a certain market and the prospects for their further implementation. As a result, the proposed changes to the modern paradigm of managing the quality and competitive ness of the company's products will contribute to the formation of an effectively functioning management mechanism that will enable the comp.

A Study of Components of Total Quality Management and Lean Manufacturing System Affecting Management Efficiency of Computer manufacturing industry in Thailand.

A Study of Components of Total Quality Management and Lean Manufacturing System Affecting Management Efficiency of Computer manufacturing industry in Thailand.

Applied Undergraduate Thesis (Design) PDCA Total Quality Management System Research

Applied Undergraduate Thesis (Design) PDCA Total Quality Management System Research