The Effect of Application of Total Quality Management and Performance Measurement System on Employee Performance through Motivation as an Intervening Variable in Trust Group Surabaya Company

Abstract

Purpose: This research aimed to evaluate the degree to which overall quality management and work measurement systems at Trus Group Surabaya Company effect employee performance as a function of variable intervening motivation in order to draw conclusions that may be applied to other organizations.
 Design/Methodology/Approach: In order to compile the necessary data, questionnaires will be sent to a selection of workers at the Trus Group Surabaya organization consisting of a random sample of 48 out of 54 employees. After that, a quantitative approach known as the Path Analysis model is used. This is a method that is utilized in research and is carried out with the assistance of the SPSS 20 application.
 Findings: TQM has been found to have no beneficial effect on the amount of work. Total Quality Management does not have an effect on employee performance when motivation is included as an intervening variable. On the other hand, performance assessment that includes motivation as an intervening variable does have a significant effect on the performance of the company.
 Implications/Originality/Value: Motivation can improve the performance of the Trus Group Surabaya company.