Abstract
It is noted that in the context of the reconstruction of the economy of Ukraine and its transformation on a market basis, attention is being paid to the formation of new organizational and economic relations in the field of labor. It has been proven that the issues of ensuring the quality of work, which affect the improvement of the efficiency of personnel management and the competitiveness of enterprises, allow not only to reduce the turnover of personnel, but also to face the problem of shortage of labor resources. It is noted that the current stage of development of the concepts of the quality of working life and decent work requires the use of an interdisciplinary approach and is characterized by the interpenetration of various concepts, the main one of which is the organization of work. It is emphasized that the quality of work at the enterprise is a multifaceted variable and the main criteria of the quality of work of the personnel at the enterprise are defined, namely: decent wages, effective employment, effective social partnership, social protection system, realization of individual values. It is substantiated that the main result of the analysis of the quality of work is the introduction of an effective set of measures to improve the organization of work in the company. The main indicators of the economic efficiency of the set of measures to ensure the quality of work at the enterprise are determined: the growth of labor productivity and the annual economic effect. It has been proven that the system of labor quality indicators should be aimed at solving tasks: ensuring objective measurement of labor efficiency indicators and reflecting the management system's ability to use internal opportunities for its improvement. The criteria for indicators of the quality of work of personnel at the enterprise and the division of the system of indicators for ensuring the quality of work into indicators-results of work efficiency and indicators-possibility of improving the quality of work are substantiated. It has been proven that the development and implementation of the concept of total quality management (TQM) and labor quality management systems adapted to specific conditions into the practice of enterprises will increase the competitiveness of Ukrainian enterprises and promote their effective integration into the European space.
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