Purpose – Shewhart's control charts are the most important statistical process control tools that play a role in inspecting and producing quality control. The purpose of this paper is to investigate the attributes of fuzzy U control chart. Design/methodology/approach – If the data were uncertain, they were converted into trapezoidal fuzzy number and the fuzzy upper and lower control limits were trapezoidal fuzzy number calculated using fuzzy mode approach. The result was grouped into four categories (in control, out of control, rather in control, rather out of control). Finally, a case study was presented and the method coding was done in MATLAB software using design U control chart; then, the results were verified. Findings – The definition of fuzzy numbers for each type of defect sensitivity and the unit can be classified into four groups: in-control and out-of-control, rather in-control and rather out-of-control which represent the actual quality of the products. It can be concluded that fuzzy control chart is more sensitive on recognition out of control patterns. Originality/value – This paper studies the use of control charts, specifically the attributes of a fuzzy U control chart, for monitoring defects in the format of a case study.