Ticketing System Research Articles

Are Smart Card Ticketing Systems Profitable? Evidence from the City of Trondheim

Electronic ticketing in public transportation based on smart cards is gaining momentum worldwide. It is widely recognized that a smart card system can deliver benefits to both passengers and operators, but due to its complexity, implementation can come at a considerable cost. Therefore, it is likely that a commercial appraisal from the perspective of the public transportation operator alone would reveal that costs are higher than benefits and, hence, economic non-viability. This paper presents the experiences of the Norwegian city of Trondheim, which recently implemented a fully-interoperable electronic smart card system. A social cost-benefit analysis of the scheme is presented, focusing on net overall benefits for the passengers, the bus company, the local transportation authority, and the rest of society. The main conclusion of the paper is that the smart card ticketing system in Trondheim delivers a positive net present value. The paper demonstrates that economic evaluation of smart card ticketing schemes using the principles of social cost-benefit analysis is desirable and possible. Because commercial non-viability may represent constraints to the implementation of such schemes, the findings presented in this paper provide valuable information to those currently working on smart card ticketing strategies.

IT Helpdesk Ticketing System Berbasis Web Pada Bagian ERP (Enterprise Resource Planning) PT Perkebunan Nusantara VI

PT Perkebunan Nusantara VI is one of the companies operating in the plantation sector that is transforming the development of information technology to help improve the efficiency and effectiveness of the company. PT Perkebunan Nusantara VI has an ERP section that is implementing changes to business processes, initially all transactions were recorded manually and now all transactions are recorded through the SAP application system which makes all parts of PT Perkebunan Nusantara VI integrated in real time. In the implementation of the SAP application at PT Perkebunan Nusantara VI it did not go well where many human resources did not understand SAP technology and there were many data input errors that made errors in transactions and errors in the SAP application system, based on these conditions, a system is needed that can assist in handling of every problem that exists in every part of PT Perkebunan Nusantara VI so that the handling is more well structured and also helps in the reporting system. So the final result of this research is a proposed helpdesk ticketing system application that makes it easier for the reporting system and handling problems that exist in the transaction process in the SAP application.

A Synthesis of Mobile Ticketing Applications Used by Commuter Railroads in the United States

Since 2012, many major commuter railroads have deployed mobile ticketing applications (or “apps”) that allow passengers to pay fares directly using their smartphones. In light of this rapid technological change, this research aims to provide a synthesis of the current state of mobile ticketing in the United States. The 14 largest commuter railroads that have launched mobile ticketing apps are compared in four different areas: (1) the ticket validation process; (2) ticket types offered in the mobile app; (3) additional features in the app; and (4) the process for transferring to other modes using the app. The results reveal that all mobile ticketing applications considered in this analysis utilize visual inspection for validation, and that most of them also use quick response (QR) barcodes to validate tickets. Additionally, many of the commuter rail operators examined offer the majority of the ticket types available via traditional fare media in their mobile ticketing apps. The third dimension revealed a large degree of variation in the availability of additional travel-related features, such as trip planners and schedules, in mobile ticketing apps. Last, only a handful of commuter rail operators have fully integrated transfer policies between commuter rail and other nearby transit modes using mobile ticketing, which is an area that warrants further study. These findings are important for other commuter rail and transit operators that are considering deployment of mobile ticketing systems.

PENERAPAN HUKUM TERHADAP E - TILANG DALAM UPAYA PENERTIBAN LALU LINTAS PADA UNDANG - UNDANG NO 22 TAHUN 2009 TENTANG LALU LINTAS DAN ANGKUTAN JALAN

To achieve a relevant evidence of infringement (violation ticket) process its is necessary to have an information system that is supported by a network-based software or website that allows the dissemination of realtime information to every member of the police. The implementation of E-Tilang is could be an effective option to sanction the traffic offenders. Even tough the E-Tilang can not be said that it is effective because not every people in Indonesia are technologically literate. There are still many of them who do not know about the existence of E-Tilang so that they need for more vigorous and equitable socialization abaout it. Therefore, this study intends to analyze the effectiveness of the implementation of Sanction of E-Tilang Penalty for Traffic Offenders Based on Law no. 22/2009 on Traffic and Road Transportation in the Territory of the Police, and to analyze how theimplementation, constraints and the effectiveness of E-tilang system in the settlement of criminal cases of traffic. E-Tilang has some advantages, it has faster service than a conventional one. This system is more practical and faster. The implementation of the electronic ticketing system (E-Tilang) is to facilitate speed and convenience, the openness of the execution of the ticketing process or as a substitute for on-site ticketing process. Some of the benefits for traffic violators in the presence of the E-Tilang system are the transparency of public apparatus's actions in government administration activities, community empowerment where people are expected to transmit the orderly attitude of the traffic after knowing the rules to those around them in order not to violate the existing regulations. The responsiveness of the authorities will be higher and more responsive to public complaints in traffic and equity, where violators with the same offense will get the same fine or penalty

Design of a Service and Role-Based Performance Assessment System to Support Employee Performance Assessment

The challenge that is often faced by companies is how to find solutions that can be used to evaluate the performance of their employees. The purpose of this study is to design a service-based performance appraisal system with a ticket system to support employee performance appraisals in a company. By using this service-based assessment system, performance appraisal can be carried out objectively based on what the employees have done, this is possible because the parts and roles in the company have been mapped, where each role has different services to handle. As the employee has finished doing certain services, the employee will get points according to what has been done. At the end of each month, the company can determine the "Best Employee of the Month" based on the total point data obtained in a certain month, then the appropriate reward or punishment can be given based on their performance.

Enhancement of Selected Knowledge Management Methods in ITSM

ITSM, namely one of its most essential parts, the Service Desk, is a vital communication platform between users and the service provider. Good IT service management ensures the smooth run of the company operations and provides stable support for its employees in all technical matters. Companies also must not forget the knowledge management part of the ITSM process. Knowledge must be available at the right time to the right people to ensure quality service. There are several tools, methods and techniques used in knowledge management. In this paper, we describe and propose an enhancement of selected tools and processes, namely call ticketing system and on-the-job training, as those are essential parts of the ITSM practice.

Exploring the use of self-sovereign identity for event ticketing systems

Ticket fraud and ticket scalping activities often cause high costs as well as trust concerns for fans buying event tickets, especially in the secondary ticketing market. To address these issues, several publications and projects have proposed using blockchain technology to enable digital trust and ticket verifiability and thus to improve event ticketing systems. However, these approaches exhibit considerable privacy challenges and fall short concerning reliable, efficient visitor identification, which is necessary for controlling secondary market transactions. We demonstrate how a novel paradigm for end-user digital identity management, called self-sovereign identity (SSI), can be utilized to gain secondary market control. To do so, we follow a rigorous design science research approach to build and evaluate an SSI-based event ticketing framework. Our findings demonstrate that SSI-based event ticketing can enable efficient secondary market control by facilitating a practical implementation of the centralized exchange model. To generalize our results, we derive design principles for the efficient, reliable, and privacy-oriented ticket and identity verification and the use of revocation registries.

Impacts of Public Transit on Economic Sustainability: A Case of Addis Ababa Light Rail Transit, Ethiopia

Sustainability of urban public transits is widely accepted but, there are diversified opinions and debates regarding modes of public transit. It is an unanswered whether road-based or rail-based public transport is more sustainable for rapidly growing cities like Addis Ababa. This study is done to empirically evaluate the economic sustainability impacts by Addis Ababa light rail transit (AA-LRT) using performance indicators like travel time, travel cost andemployment generation. Likely, it investigates whether AA-LRT is more economically sustainable or not, compared to other road-based public transits such as City-buses and Midi-buses and compared to the situation before the start of AA- LRT operation. Samples for onboard surveys were selected from transit users and experts through proportional quota sampling. Empirical quasi experiment, multi-criteria analysis and comparative impactanalysis approaches were used together with Paired-samples t-test, One way ANOVA, Ordinal and Logistic Regression. Findings indicate AA-LRT is really producing economic benefits such as travel time savings and affordable travel costs since 2015. Benefits are found to be more economically sustainable in AA-LRT than other road-based public transits. Furthermore, travel time and travel cost benefits in the post-AA-LRT period are better than situations before the start of AA-LRT in 2015. Thus, AA-LRT makes a more significant contribution to economic sustainability. However, it has little weaknesses like inadequate crossing facilities, overcrowded and delayed trips, troubled transfer, fare, and ticket system. To enhance the economic sustainability and address shortcomings, new designs like overhead crossings; expansion of rail network coverage; increasing number of trains and speed; integration among transits; implementation of flat fare and improving ticket system arerecommended.

Public transport users' willingness-to-pay for a multi-county and multi-operator integrated ticket: Valuation and policy implications

Willingness-to-pay (WTP) is an institutionally accepted approach for deriving the monetary values of transport policy measures in many countries. Public transport (PT) service providers around the world are implementing integrated ticketing schemes to improve synergy and to remove or reduce the barriers to travelling across operators that are created by multimodal and deregulated public transport markets. Yet, users' preferences and WTP for integrated ticketing systems is mostly unexplored, leaving policymakers with little means of evaluating their potential economic benefits. Consequently, this case study was conducted to estimate PT users' WTP for multi-county and multi-operator integrated ticketing. Multinomial and mixed multinomial logit models were estimated using stated preference (SP) data, collected in relation to the Movingo multi-county and multi-operator integrated season ticket scheme in Mälardalen, Sweden. The findings showed strong evidence of users WTP for regional ticketing integration. Users' valuation of the integration is estimated to be at least 26% of the average integrated monthly ticket price. The mean WTP of non-commuting PT users' is estimated to be 42% higher than that of PT commuters. Women PT users showed less variability in their WTP compared to men. Still, the mean WTP of men is about twice as high as that of women. A higher proportion of men are willing to pay over 50% of the average integrated season ticket price to get the benefits of an intercounty integrated ticketing system. The resulting range of WTP values could be used in cost-benefit-analysis to infer policy conclusions about the value of integrated ticketing for users and society.

Application of Short Message Service (SMS) on Cinema Ticket Booking

The objective applications Ticket Booking Theatres Short Message Service (SMS) to facilitate the work of Admin, in serving the customer. When booking tickets buyer has no need to come back and forth because just want to book tickets only. Booking cinema tickets. Data collection methods used in conducting this research is through primary data (interviews, observations) and secondary data (documents).From the results of the design and manufacturing applications can be concluded that the cinema ticketing system can be done via the Short Message Service (SMS).

Development of an Automated Ticketing and Tracking System for the Monitoring of Surface Mine Hauling Operations

Telematics systems that integrate wireless communications and automation for equipment tracking and trip monitoring in mining operations have an advanced impact on the operational efficiency and optimization of the mine's asset inventory. In this study, a system was developed for solution in a mining area with low mobile network signal coverage and no internet service available to monitor and analyze the actual utilization executed by heavy equipment using microcontrollers with communication capabilities (GSM/GPRS, WiFi, and Bluetooth) and sensor modules for fuel monitoring and location tracking. Open-source software was utilized, such as PHP framework and MySQL, to provide a fast and real-time display of daily mine operations. The study provides an online tracking and ticketing system on mine hauling vehicles, introducing a cost-efficient, reliable, interactive platform for web-based monitoring and real-time telematics. The data acquired in real-time provide significant information which will allow innovative equipment optimization.

ITSM Using AI Chat-Bot and Data Visualizers

Abstract: Information Technology Service Management is the process to plan, implement, deliver and support the IT services to cater the end-users’ needs. This project aims to study the existing ITSM systems and implement an improved system aided with technologies like chat-bot and data visualization. To resolve IT issues using quality ticket system, we need a robust service management framework based on ITIL framework. The system works in three distinct steps: Reporting, Managing and Resolving an issue. The aim of an ITSM system restore the undisturbed flow of the everyday business process after resolving the ticket. The chatbot caters to the smaller needs of the users without having a need to create a ticket in the ITSM system. Data visualization can help the management team as well as the users to visually keep the track of the tickets. Keywords: Information Technology Service Management, Information Technology Infrastructure Library, Chat-bot, Data Visualization, Natural Language Processing.

Online Quick Bus Ticket Reservation System

Abstract: Online Bus Ticket Reservation System is a web-based application that works within a file. one network. This project introduces an update to the software program “Online Bus Ticket Reservation System ”as it should be used in the bus system, the area used for reserved seats, booking cancellations and various types of route inquiries used for quick booking. This project addresses the study and development of an Online Bus Ticketing System web portal that enables making an online bus ticket purchase, ticket cancellation. which also acts as an operational tool for bus ticketing companies to operate their organization effectively. The use of bus traveling is a large growing business in India and other countries where huge population is a factor; the manual use of bus reservations is presently very strenuous and also consumes a lot of time by having to stay in a long queue. Keywords: Bus Ticket Reservation, No to Queue, Efficient, Works 24*7, Time saving

Conductor less Bus Ticketing System Using RFID Technology

Abstract: The main objective of this paper is to generate passenger tickets using RFID technology for the fare of a particular destination. The appropriate amount is deducted from the RFID card. In addition to that, in proposal system RFID has proven to be one of the most promising technologies in recent years and can be effectively employed in various applications since it is economical and widely used tool for tracking and locating purposes. Radio-frequency identification (RFID) is a technology that uses electromagnetic fields to automatically identify and track tags attached to objects .A small radio transponder, a radio receiver, and a radio transmitter make up an RFID system The RFID application, on the other hand, has become a popular tool for both tracking transit vehicles and the public ticketing system.

AI-based neural network models for bus passenger demand forecasting using smart card data

Accurate short-term forecasting of public transport demand is essential for the operation of on-demand public transport. Knowing where and when future demands for travel are expected allows operators to adjust timetables quickly, which helps improve service quality and reliability and attract more passengers to public transport. This study addresses this need by developing AI-based deep learning models for prediction of bus passenger demands based on actual patronage data obtained from the smart-card ticketing system in Melbourne. The models, which consider the temporal characteristics of travel demand for some of the heaviest bus routes in Melbourne, were developed using real-world data from 18 bus routes and 1,781 bus stops. LSTM and BiLSTM deep learning models were evaluated and compared with five conventional deep learning models using the same data set. A desktop comparison was also undertaken against a number of established demand forecasting models that have been reported in the literature over the past decade. The comparative evaluation results showed that BiLSTM models outperformed other models tested and was able to predict passenger demands with over 90% accuracy.

RFID Based Smart Master Card

The report presents a system which is automated for ticketing and based on passenger identification. This is a user-friendly system, which automatically identifies the user’s fare according to the path travelled. Radio Frequency Technology has been proven the best for many industrial Applications. RFID technology refers to where the data is digitally encoded in a tag and it is read by the reader through the radio waves. RFID tag contains electronic information stored in it. The unique ID in the RFID cards are stored in a database with the help of the internet along with personal data and creates accounts for every person. By accessing the account, it is possible to identify the user, check his/her account and deduct the fare from his/her account. In this project, an effort is taken to develop the existing smart card system by adding few new features to the ticketing system. In this study with the smart card system for ticketing of bus, train and metro we have used an android application which is connected to the system for tracking the location of the user after the transaction and the transaction message is sent to the user and its guardian as a backup data.

The Analysis of the Effects of a Fare Free Public Transport Travel Demand Based on E-Ticketing

The traditional approach in public transport planning was to collect travel demand data for a more extended period and compose timetables to serve this demand. There are two significant identifiable issues. In the rural areas and off-peak hours, public transport operators provide much more capacities than needed. On the other hand, more capacities than scheduled are needed on certain lines at certain departures on some sporadically occurring occasions. The problem is how to react to short-term changes (daily) triggered by exceptional circumstances and events and midterm changes (weekly, monthly basis) in travel demand. We can trigger changes in travel demand chiefly by introducing a desirable (almost for free) tariff system applied to specific populations. No long-term travel response data exists for this kind of intervention, but an immediate response in public transport supply is needed. In Slovenia, public transport for free for the whole population over 65 years was introduced. With the modern ticketing system, which was designed to be as simple as possible for users (that means »check-in only« at the moment of boarding), the research task was to analyze the travel behavior of the retired population, faced with a new attractive option to travel, based on data of purchased tickets and their afterward validation, for better mid-and long-term planning. Our study finds that ITS technology (in this case, e-ticketing system) can satisfactorily solve the discussed planning and management task.

Digitised bus navigator with self authorization facility using IoT

An autonomous bus ticketing is a modern bus transportation technology. Smart bus ticketing is a transportation innovation that is developing as technology advances. To get to their destination, every passenger requires reliable transportation. The smart bus ticketing system was created with the help of making things work via internet by including the IOT domain. All passengers will be bringing RFID tags whereas the bus will be having a RFID reader which makes the access for the passengers to select their destination for their journey. The amount will be deducted, and a notification will be shown on the output display screen. After boarding the bus, the passengers can view current location of the bus with live tracking that carried out using the google map interface in via GPS module which gets the data and syncs it to the Google Map widget to display the Map view so that the illiterate people can easily understand the current location of bus. In addition to this Fire and accident detection are also deployed to give more security and comfort for the passengers. The whole process is carried out using Node MCU controller which has an in-built Wi-Fi module called ESP8266.

Prinsip Berkeadilan Tilang Elektronik dengan Sistem E-TLE (Studi Kota Yogyakarta)

The development of ticketing system must be more dynamic to solve various problems of traffic violations. In Yogyakarta, an electronic based assessment method that began in mid-2020 managed to record 315 traffic violations, but the use of this electronic ticketing is still being rejected by some traffic users. The purpose of this study is to determine the effectiveness of the use of e-traffic ticketing which is applied in the legal area of Yogyakarta city and to analyze the aspects of justice in electronic ticket fines and measures of justice in the current practice of e-traffic tickets. This study uses a juridical normative research method with a statue approach approach and a concept approach. The result of this research is that the use of electronic tickets for law enforcement and motor vehicle drivers in the legal area of Yogyakarta City shows an increase in the aspect of order. For law enforcement, people who practice bribery are minimized, while for motorists it stimulates an orderly attitude in traffic. In the concept of justice, the use of electronic ticketing has paid attention to aspects of legal justice from the procedural formal side and aspects of substantive justice.

SISTEM TIKET HELPDESK PADA STMIK BANI SALEH

reporting problems related to personal computer (PC) damage, intranet or internet network troubles, requesting data on databases, and developing information systems. reporting of problems is still conventional by using the telephone for complaints or coming directly to the puskom/ukisi unit (main computer unit and information system) to provide information on problems or problems, if there is no urgent work, the carving team can immediately solve the problem, so there is no recording of damage or trouble reporting or data requests. The helpdesk ticket system for the stmik Bani Saleh uses method stages starting from requirements, design, implementation, and testing. It is hoped that the implementation of the helpdesk ticket system can make it easier to recap reports on repair work that has been carried out by the carving team, and can be analyzed for damage or problems that often occur