Ticket Purchase Research Articles

Analisis Pengalaman Pengguna Pada Aplikasi TIX ID Menggunakan Metode User Experience Questionnaire

TIX ID is an online cinema ticket purchase application that plays on a smartphone platform. Where users can buy cinema tickets anywhere and anytime without having to wait in line. The concept of purchasing cinema tickets is integrated with a third party, namely DANA as a digital money concept that is integrated with several large applications such as Bukalapak and Ramayana. This study aims to determine the effect of service quality on TIX ID application users in ordering online cinema tickets. and want to know which user experience suits the user both in terms of comfort, function and customer convenience in using TIX ID supporting applications. This study provides a level of satisfaction through a User Experience Questionnaire (UEQ) which has six assessment aspects including attractiveness, perspicuity, efficiency, dependability, stimulation and novelty. The UEQ questionnaire was distributed to 55 respondents, the results of the UEQ questionnaire showed that respondents had a positive impression of the TIX ID application where the application showed a positive evaluation.

A Novel Trustworthiness Measurement Model Based on Weight and User Feedback

Software trustworthiness is an essential criterion for evaluating software quality. In component-based software, different components play different roles and different users give different grades of trustworthiness after using the software. The two elements will both affect the trustworthiness of software. When the software quality is evaluated comprehensively, it is necessary to consider the weight of component and user feedback. According to different construction of components, the different trustworthiness measurement models are established based on the weight of components and user feedback. Algorithms of these trustworthiness measurement models are designed in order to obtain the corresponding trustworthiness measurement value automatically. The feasibility of these trustworthiness measurement models is demonstrated by a train ticket purchase system.

Pengembangan Bisnis Pariwisata Kebun Raya Bogor Pada Masa Pandemik Covid 19 Berdasarkan Daya Dukung Wisata dan CHSE

The impact of the COVID-19 pandemic caused tourist visits to decline sharply which led to a decline in regional income and foreign exchange from the tourism sector. Nowadays people have new habits where in determining choices or tourist destinations they consider health, security and safety factors. Opening and redeveloping the tourism sector, the Ministry of Tourism and Creative Economy is preparing a Cleanliness, Health, Safety and Environmental Sustainable (CHSE) program with its carrying capacity. This is also done by the Bogor Botanical Gardens tourist attraction. This study aims to explore internal and external factors in the business development of the tourism sector based on the carrying capacity of tourism and CHSE in the Bogor Botanical Gardens, followed by formulating alternative strategies and priority strategies using SWOT analysis. The study used a qualitative descriptive method. Based on the strategic analysis of the development of the Bogor Botanical Gardens tourism object, it is in quadrant I between external opportunities and internal strengths with management strategies by implementing CHSE, adding facilities and infrastructure to support CHSE, for example ticket purchases are made in two events, namely online and offline applications and additional toilet facilities. The next strategy is to add educational tourism spots for ornamental plant maintenance to visitors and actively post activities on Instagram and create an attractive website.Keywords: SWOT, Tourism Business Development

Innovations in the field of urban public transport and prospects of implementing new mobility principles

After analyzing the global causes of the radical changes in transport mobility that occurred earlier, the goal was set up to extract current trends that may affect the change in passenger mobility principles. The study revealed that theoretically the transport process can be divided into passive and active phases, and descriptions of the components of these processes were given. It was noted that the modern concept of the transport Mobility-as-a-Service (MaaS) is characterized by such elements as safety, comfort, time, information and cost. The description of the elements, including operational, transport and environmental safety, accessibility and quality of the transport process, was given. The guidelines to ensure new mobility were established, such as the electrification of transport, including the distribution of electric buses, the implementation of artificial intelligence and the Internet of Things tools into the process of managing passenger transport by means of telematics systems, the advancement of unmanned vehicles. In terms of new mobility by using the concepts of abandoning to use personal transport in favor of public transport, developing a unified system for planning routes and purchase of tickets, the trend of redistributing loads on public transport in the context of new MaaS was described. This system implies the use of not only mass and main modes of transport, but also all the available vehicles for transporting passengers in the process of multimodal transportation. The idea of abandoning to use personal transport in favor of public transport was described, and the main tools for stimulating such a choice were stated. The signs of “smooth” and “seamless” transportation were described. In order to achieve this goal, the methods of collecting, analyzing and synthesizing information were employed. The outcome of work was understanding and characterizing of the format in which changes can occur within the framework of the new MaaS, which can contribute to illustrating a concept of passenger mobility in the foreseeable future.

Pengaruh Harga, Kualitas Pelayanan, dan Kepercayaan Konsumen Terhadap Keputusan Pembelian Ulang Tiket Pesawat Berbasis Teknologi (Studi Kasus Pengguna Travel Agent Pegipegi.Com di Yogyakarta)

At this time, globalization has resulted in the existing technology experiencing a fairly rapid development and its sophistication exceeds that of previous years. The rapid growth of globalization can be seen with the use of the internet which gives an active role in activities in human life. Utilization of the internet is used as an intermediary in communication, entertainment facilities, and e-commerce and is also known as electronic commerce. Before there was an online booking service, in the past, the ticket purchase process could only be carried out at travel agents or airline companies located in special places. This will take quite a lot of time spent and the prices provided vary This study aims to determine the effect of price (X1), service quality (X2), consumer trust (X3) on the decision to repurchase (Y) technology-based airline tickets (a case study of pegipegi.com users in Yogyakarta). This research was conducted based on the development of information technology in Indonesia. The number of respondents used were 100 people with purposive sampling method. The analytical method used is multiple linear regression. The results show that price (X1) has a significant effect on online ticket purchasing decisions at pegipegi.com, as well as service quality (X2), and consumer trust (X3) has a significant effect on repurchase decisions. at pegipegi.com. this shows that pegipegi.com consumers already believe that the services and tickets sold are relevant to the price offered. Price (X1) has a significant influence on the decision to re-purchase airline tickets (Y) online at pegipegi.com. Service quality (X2) has a significant influence on the decision to re-purchase airline tickets (Y) online at pegipegi.com

Distance decay and public transportation usage among select professional Seattle sport fans

Sport organizations are engaging in more advanced environmental sustainability efforts to reduce their environmental impacts. In particular, sport organizations and venues can align their environmental goals with the surrounding city’s environmental objectives. In this study, we examine the relationship between the city and the various sport venues given the city’s agenda to reduce pollution by encouraging the use of public transport. Through ticket purchase data and GIS analysis, we examine how the city capacity helps sport venues fulfill their environmental goals to reduce the environmental impact from fan transportation. We identified the geographical fragmentation of sport fans and found that most fans live beyond five miles of a light rail station. This distance decay from the station makes fans reliant on another form of transportation. Researchers and practitioners can use this approach to leverage internal data and GIS analyses to understand the influence of geographical segmentation of their fans and the influence of this distribution on the environmental impact of fans. This analysis also provides the foundation for future researchers to further examine transportation behaviors of sport fans and the effect of distance decay from transportation stations on sustainable transportation choices.

Online Quick Bus Ticket Reservation System

Abstract: Online Bus Ticket Reservation System is a web-based application that works within a file. one network. This project introduces an update to the software program “Online Bus Ticket Reservation System ”as it should be used in the bus system, the area used for reserved seats, booking cancellations and various types of route inquiries used for quick booking. This project addresses the study and development of an Online Bus Ticketing System web portal that enables making an online bus ticket purchase, ticket cancellation. which also acts as an operational tool for bus ticketing companies to operate their organization effectively. The use of bus traveling is a large growing business in India and other countries where huge population is a factor; the manual use of bus reservations is presently very strenuous and also consumes a lot of time by having to stay in a long queue. Keywords: Bus Ticket Reservation, No to Queue, Efficient, Works 24*7, Time saving

The influence of sports lottery purchase on sports participation behavior

The purpose of this research is to understand the influence of sports lottery consumption motivation and sport spectators on sports participation behavior. In the present study, a total of 500 questionnaires were issued. Out of those, 479 valid questionnaires were returned. Self-compiled consumption motivation scale, sports spectators scale and sports participation behavior scale were used as research tools, with sports lottery ticket purchasers as the research object of the current study. The effective return rate is up to 95.8%. Followed by data collection, statistical analysis was done using various statistical tests which include, descriptive statistics, independent sample t test, single factor variance analysis and snow-fee method post-comparison, Pearson product difference correlation, multiple stepwise regression analysis and logistic regression. Conclusion: The overall consumption motivation of sports lottery consumers present a medium-level cognition situation. The sports spectators scale present a medium-to-low level situation, and the overall sports participation behavior-goal identity present a medium-to-high level cognition situation. Gender has a significant role with respect to entertainment factors and sports spectators in the consumption motivation factor dimension. Age has a significant role with respect to the public welfare factor in the consumption motivation factor dimension; education degree is in the consumption motivation factor dimension of economic factor, public welfare factor and sports spectators and sports participation behaviors-goal identification were found to be significantly different. Marriage had a significant difference in consumption motivation factor in terms of entertainment factor, public welfare factor and sports spectators and sports participation behaviors-goal identification; occupation is in consumption motivation factors economic factor, public welfare factors have reached a significant difference; monthly income has a significant difference in consumption motivation and sports spectators. Significant correlation was found between consumption motivation and sports appreciation. Consumption motivation had a positive effect on sports participation behavior-goal identification shows entertainment factor and public welfare factor; sports spectators show a positive influence on sports participation behavior-goal identification. Sports spectators had shown a significant relationship between sports participation behavior and actual participation.

All-Inclusive v. Partitioned Pricing in Sports: The Effects of Pricing Format on Ticket Purchasers’ Response

Abstract: Sport organizers may employ one of two common pricing strategies—partitioned pricing (PP) and all-inclusive pricing (AIP)—to present the price of the ticket and associated fees to potential consumers. The study examines differences in spectators' price recall, perceived value, and search intentions when purchasing tickets to attend a regular-season Major League Baseball game based on the pricing format experienced (PP v. AIP), as well as the moderating effect of price tier selected, and participants' level of team identification on the impact of the pricing format. Findings point to both theoretical and managerial implications associated with the significant effect that the pricing strategy has on the outcome variables. Although the moderating effect of price tier and team identification were nonsignificant, both variables had a direct influence on the dependent variables considered.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMBELIAN TIKET PERJALANAN

Theories in influencing factors explain some of the factors therein; cultural factors, social factors, personal factors and psychological factors. These factors are to find out the factors that influence and are dominant in making decision to purchase travel tickets on Tiket.com. This type of research used in this study is descriptive in a quantitative approach. The method used is a survey research on ticket.com consumers in Jakarta. Where researchers collect data premiere that is distributing questionnaires to respondents as many as 100 using purposive sampling techniques. Based on the results of the study show that cultural factors influence the decision to purchase tickets as much as 58% agree that it is a personal need that includes basic values, social factors as much as 66% disagree with the outdated influence on ticket purchase decision making, then personal factors as much as 71 % agreed that job needs influenced ticket purchasing decisions, while psychological factors as much as 54% agreed with the services provided, 67% strongly agreed with data confidentiality and 66% agreed that there was never an error when making payments.

EFEKTIVITAS IKLAN TERHADAP KEPUTUSAN WISATAWAN MEMBELI TIKET PESAWAT DI TRAVELOKA.COM

This research was conducted to analyze the Effectiveness of Advertising on Tourist Decisions in Purchasing Flight Ticket on the Online Travel Agent Traveloka.com using the EPIC Model and Direct Rating Method (DRM) and its Effect on the Flight Ticket Purchase Decision partially and simultaneously. This research method uses data collection techniques in the form of observation, questionnaires, and literature study. The technique of determining the sample using a purposive sampling method. The data analysis technique used quantitative descriptive analysis and multiple linear regression analysis. The results of this study indicate that Traveloka.com advertising using the EPIC Model method in measuring the advertising communication approach has been effective in introducing products in the form of flight tickets with a value of 4,008 and the Direct Rating Method in measuring good value advertising messages in conveying messages with a value of 79.44. EPIC Model's multiple linear regression analysis on Purchasing Decisions has a positive effect with a significant value of 0.015, the Direct Rating Method has a positive effect with a significant value of 0.003, while simultaneously or simultaneously, the Effectiveness of Advertising on Purchasing Decisions has a positive and significant effect. Based on the results obtained, the effectiveness of advertising can have an influence on purchasing decisions made by buyers through advertisements that contain information about existing products.

ANALYSIS OF PURCHASE DECISION MODEL TOWARDS AIRLINES TICKET BOOKING IN TRAVELOKA (MERCU BUANA UNIVERCITY CASE STUDY)

Traveloka is an airline ticket purchase application that has the most visitors in Southeast Asia, but starting in the first quarter of 2019 they experienced a decline in the number of visitors. The decline in the number of visitors was the most contributed by application users from Indonesia. The decline in the number of visitors is a phenomenon that needs attention because it can potentially affect ticket sales through the application. there are several factors that influence the pattern of ticket purchases through online applications, including internet knowledge, service quality, prices, trust, understanding of risk, and user perceptions. The objectives in this study is to determine the effect of price, service quality, brand image on purchase decisions on the Traveloka application. The samples of this study are a 100 post graduate students of Mercu Buana University. The results of this study show that price does not have a positive and significant effect on brand image on the Traveloka application. Price, service quality and brand image have a positive and significant influence on purchase decisions on the Traveloka application. Traveloka companies are advised to increase their responsiveness in providing quality services so that they will be able to create a better brand image. Keywords: price, service quality, brand image, purchase decision, traveloka

Research on Face Recognition Technology of Subway Automatic Ticketing System based on Neural Network and Deep Learning

Face recognition technology is the core technology of the subway ticketing system, which is related to the efficiency of people's ticket purchase. In order to improve people's experience of taking public transport, it is necessary to improve the performance of face recognition technology. In this study, the Back Propagation (BP) algorithm is used to optimize the parameters of the SoftMax classifier of the convolutional neural network, and the branch structure is added to the structure of the SphereFace-36 convolutional neural network to extract the local features of the face. Based on the improved neural network, the face recognition system of the subway automatic ticketing system is established. The results show that the area under the ROC curve is the highest for validation and identification of the optimization model; The recognition accuracy of the optimized model in different data sets is 1.0%, 0.7%, 1.1%, 0.9% and 0.6% higher than that of SphereFace-36 respectively, and its specificity is higher than that of SphereFace-36, with the maximum difference of 9%; The average accuracy of global feature extraction and recognition of the optimized network model is 83.01%. In the simulation experiment, the optimized model can accurately recognize facial features, which has high practical value and can be applied to the automatic ticketing system.

Exploring The Unified Theory of Acceptance and Use of Technology (UTAUT) In Consumer Purchase Decision (The Case of Online Ticket Purchasing in Indonesia During Covid-19)

Purpose: This study explores the role of UTAUT with four core constructs which are performance expectancy, effort expectancy, social influence and facilitating conditions on the consumer decision when purchasing a flight ticket online during covid-19 pandemic Method: The data analysis used in this study was Structural Equation Modeling (SEM) by first testing the variables with confirmatory factor analysis (CFA) Finding: The result of this study is UTAUT core constructs have an effect of 64.9% on purchasing decisions Value: The value of this study is filling the gap from previous research which still lacks in exploring the relationship between UTAUT and online purchase decision, especially during the pandemic Limitation: This study is only limited to the airline ticket industry Suggestion: Further research is recommended to examine other industries and / or with larger populations

Travel decisions in Poland during the COVID-19 pandemic

This paper presents the results of primary research involving a survey of travelers in Poland during the COVID-19 pandemic. The survey was conducted in January 2022 using the CAWI method on a representative sample of n =1,129 Polish adults aged 18 to 60. As many as 74% of respondents believe that the COVID-19 pandemic has changed traveler preferences with regard to urban, regional and trans-regional transport. Two-thirds of respondents (67%) cited a car as the most common mode of transportation, 40% said they walk, and 25% use buses. Just over 10% chose a bicycle (14%) or tram (11%). The least preferred mode of transportation was the train (7%). The three most frequently cited features of transportation services that respondents considered most important included easy ticket purchasing, ticket prices, and cost of travel. The aim of this paper is to discuss the decisions of Polish passengers using public transport during the COVID-19 pandemic. The results of the research may help to influence the passengers' purchasing decisions in accordance with the objectives of long-term transport policy of both the European Union and Poland related to sustainable transport development, as well as the decisions of transport operators as this is a stakeholder group that may be interested in applying them in their daily work and carriers themselves, competing for passengers.

Application of machine learning to investigate heterogeneity in users’ perception of intercity train service quality in developing countries

Intercity train service has long been perceived as the most reliable, economic, and safe mode of transportation for long-distance travel in almost all parts of the world, especially the developing countries. Thousands of people from all walks of life use this service every day and therefore, it would be naive to consider the perception of homogenous quality of service across the entire cross-section of users usually anticipated by the service providers to be appropriate. In this study, the effect of heterogeneity in users’ perception of service quality (SQ) on intercity train service was investigated. This case study was performed using a dataset collected in Bangladesh, consisting of responses from 1037 users on eighteen SQ attributes. First, a K-Modes cluster analysis was performed to divide the overall users into a number of smaller but homogenous user groups followed by decision tree analysis with each of these groups. The decision tree analysis helps in the evaluation of how each of the SQ attributes affects the overall evaluation of the SQ by that cluster of users. Three types of trees – Single Tree (ST), Random Forest (RF), and Gradient Boosting Machine (GBM) were generated for each of the clusters generated in cluster analysis. The study showed that either RF or GBM outperformed ST analysis for all six clusters. Rankings of the attributes based on how they were perceived by different groups of users were also evaluated. Female harassment was revealed as the single most important issue in intercity train service. Alongside this, ticket purchasing, on-time performance, noise insulation are some other issues perceived as important by various groups of users.

Design of Online-Based Tourism Ticket Purchase System

In this day and age, technology development is very rapid, especially the development of the internet which greatly facilitates human work in various fields such as the military, offices, factories, medical, and entertainment. Entertainment is something that is very much needed for some people because of the density of activities, for many recreational places have started to use all their activities through the web, one of which is in terms of promotions and ticket purchases. Here the author makes a system where ticket purchases can be made via the web. Starting from designing the existing displays by coding with the programming language that has been determined, for client-side namely HTML, CSS (Bootstrap), and JavaScript as well as server-side using PHP and MySQL. After that, it is implemented using a computer. This writing aims to build a ticket purchase information system and tourism promotion that is simple and easy to use.

Mobile Application Purchase: Comparison of Utilitarian Features between Users and Non-users

This study aims to understand how utilitarian features of a mobile application moderate purchase motivations and intentions among users and non-users. Taking a case of cinema ticket purchase in the Iranian context, this study has collected empirical data through a questionnaire from 240 respondents. Multiple regression analysis was used to analyze data. Motivational variables were grouped into four groups: functional motivations, convenience-based functional motivations, product motivations, and service motivations. In addition, the gender issue of the consumer was also considered. This study finds that such motivational factors significantly affect consumers’ motivations, both male and female consumers. Analysis on gender shows no significant differences among male and female consumers. Therefore, these factors should be considered in formulating marketing communication strategy and media management, especially for non-users. Further research should consider other motivational factors, such as hedonic motivations, attitude, and situational factors, to understand consumer behaviors comprehensively. Keywords: marketing communication, mobile application, mobile purchase, utilitarian features, mobile marketing, cinema ticket.

Optimization of security check efficiency in subway station based on Anylogic: A case study of Nanchang Metro

Rational and orderly passenger organization in subway station can improve travel efficiency and safety. How to improve the efficiency of security check, which has a significant impact on the passenger organization, to reduce passengers staying time in the terminal level has the potential to improve service satisfaction. The Weidong Station of Line 1 of Nanchang Metro was selected as the research object. Anylogic software was used to simulate the process of arrival, ticket purchase, security check, gate-crossing machine etc. The results indicate that the dynamic adjustment of security checkpoints and fast passage for passengers without luggage can improve the security efficiency and relieve the congestion in the station hall.

А New Theatre Experience: Page Experience Signals

In the digital age struggling with the pandemic, theatres strive to gain new and retain old audiences by providing user experiences online. Information about events, electronic ticket purchasing, and live streaming require improved website functionality, where Page Experience Signals, the latest practice recommended by Google, have been gaining importance. As part of this research, five experiential signals were analyzed on a sample consisting of 18 Belgrade theatres’ homepages: Core Web Vitals, Mobile-friendliness, Safe browsing, Secure connection, and the absence of intrusive interstitials. All analyzed websites were found to provide safe internet search and generally did not contain disruptive content on their homepages. Given that an increasing number of visitors are using mobile devices to search for and purchase tickets, several theatres should pay attention to the need to optimize their website for mobile visits, and to secure the data transfer protocol. In addition, common weaknesses in the theatres’ Page Experience Signals were highlighted – the slow homepage loading performance and achieving their visual stability; the webmasters were also given proposals on overcoming them during the transition period after the algorithm change. The recommendation for future research is to assess at the end of 2021 whether the Page Experience Signals of the Belgrade theatres have contributed positively or negatively to their organic search performance on Google.
 Article received: June 3, 2021; Article accepted: June 23, 2021; Published online: October 15; Original scholarly article
 How to cite this article: Krstić, Nataša. "А New Theatre Experience: Page Experience Signals." AM Journal of Art and Media Studies 26 (October 2021): 129-141. doi: 10.25038/am.v0i26.476