Text Comments Research Articles

«Сотворение тела» в тибетском трактате «Чжуд-ши»

Introduction. The fundamental Buddhist treatise rGyud-bZhi is compiled mainly from Indian and Chinese sources, as well as elements of the oral healing tradition. The extensive range of commentary texts rGyud-bZhi gave rise to is dominated by the treatise Vaidurya-Onbo containing a series of unique illustrations — the ‘Atlas of Tibetan Medicine’. Tibetan healers considered embryology a most important part of medical practice and described it as the ‘making of the body’. Goals. The study seeks to consider the phenomenon of the making of the body — covering the pre-conception period, process of conception, fetal development, birth, postnatal growth, and infancy — in the context of the Buddhist healing treatise rGyud-bZhi and related commentaries. The paper examines conditions and causes of conception, processes of embryonic development, sex determination, karma-based birth to a certain family. Materials and methods. The work analyzes the embryology on the basis of rGyud-bZhi and Vaidurya-Onbo with the illustrations referred to as ‘Atlas of Tibetan Medicine’. One of the most impressive illustrations of the Atlas is titled ‘The Making of the Body’, and explains how under the influence of the vijñāna (‘consciousness’), the five primary elements and attachment to samsara, conception occurs and the fetus gets formed. Results. The making of the body is determined by karma and begins long before the embryo’s conception, since Buddhist texts pay much attention to the moral behavior of would-be parents. In Tibetan society, the influence of traditions manifested itself already at the stage of embryonic development, and women would often turn to mystical rites and rituals in the hope of giving birth to a male child. It was believed that prayers and certain rituals could influence the formation of the unborn child’s sex. Childbirth is basically viewed as a positive event for woman, since it is biologically and culturally natural. According to Tibetan sources, human health is rooted in harmony with environments and moral principles. Parents understand that it is necessary to follow internal and external prescriptions for procreation, to increase physical and spiritual strength in order to successfully conceive, maintain pregnancy, give birth to a healthy child and provide him/her with proper care.

Actioning usability study findings in the development of the ADLIFE integrated care digital tools.

Introduction: The ADLIFE project aims to improve the quality of life of older people with advanced chronic diseases by providing integrated intelligent personalised care via a digitally enabled holistic and integrated supportive care ICT Toolbox. The two interlinked user-facing tools are firstly, a Personalised Care Plan Management Platform (PCPMP) used by healthcare professionals; and secondly, a Patient Empowerment Platform (PEP) that patients and their informal caregivers use to promote patient self-management. 
 The impact of the ADLIFE digital tools will be explored in a 12-month pilot study conducted across 7 clinical sites in 6 countries to evaluate their impact on a range of health-related, implementation and socio-economic outcomes.
 The development of digital tools needs to be done in continuous collaboration with target end-users. Feedback from prototype testing with typical user scenarios is crucial to identify any remaining issues to resolve ahead of the deployment of such tools. We present the findings from a pre-deployment usability study conducted on the ADLIFE Toolbox.
 Methods: Pilot sites recruited 3-5 participants for their feedback on the PCPMP and PEP tools. Usability data was collected using a standardised Questionnaire for User Interface Satisfaction (QUIS), administered online, following a training workshop and testing by the participants. One site collected feedback via a Patient and Public Involvement (PPI) approach for the PEP tool as an option for the activity timeline. The questionnaire responses were analysed to identify the key areas of improvement. The analysis includes a standard scoring system giving an indication of users’ satisfaction with each facet of interest. These scores identify specific features of the ADLIFE tools that have lower usability scores, allowing useful improvements to be made before deployment in the main ADLIFE pilot study. Additional free text comments are used to complement the QUIS scores and provide greater depth of understanding around specific usability issues. PPI responses were analysed separately as the group did not test the tool directly.
 Results: 13 responses were received for PCPMP and 18 for PEP. Overall, the study participants (excluding 10 PPI participants) scored both tools above average, with scores over 66% on average in all questionnaire categories (scores of over 6 out of 9, average score on this scale is 4.5). Some areas of usability scored lower, such as task progression and highlighting where input is required. Together with comments elaborating on scores given, those areas are being assessed further for prioritising updates to the tools and also to be considered in the study planning, such as training materials and communication channels. The PPI feedback provided insight into how ADLIFE tools can fit within the wider context of healthcare and technology. 
 Conclusions: The usability studies have provided an opportunity to get feedback from participants similar to the ADLIFE study participants and make improvements to the ADLIFE tools, training and communication ahead of the pilot study start.
 Acknowledgements: ADLIFE has received funding from the EU Horizon 2020 research and innovation programme under grant agreement no. 875209. The authors thank all partners within ADLIFE for their cooperation and valuable contribution.

Are eBay’s Feedback Ratings Consistent with the Sentiments Embedded in Textual Comments? An Empirical Study

eBay’s feedback rating system is currently widely used. In this study, we examine if eBay’s feedback rating types (+, 0, −) are consistent with the sentiments reflected in the textual comments posted by buyers. Using the datasets collected from eBay, we test the hypotheses associated with the research questions at three levels: individual, group, and total. Overall, the types of feedback ratings are consistent with the sentiments embedded in the textual comments. However, there are some issues with eBay’s current feedback rating system: (1) at the individual level, the correlation coefficient between the ratings and the comments’ sentiments is low at 0.4311 (<0.5). While the three types of ratings are symmetric, like (−1, 0, +1), buyers’ textual comments have asymmetric distributions of sentiments among these three types. The three simple feedback ratings (+, 0, −) are not fully aligned with the sentiments revealed in the textual comments posted by buyers. We propose expanding the current three ratings into five ratings such as (−2, −1, 0, +1, +2), which might help remedy the issue. We contribute to the literature by tapping into this less-studied area vital to improving the online marketplace’s efficiency.

Technical specifications of dose management systems: An international atomic energy agency survey.

Dose management systems (DMS) have been introduced in radiological services to facilitate patient radiation dose management and optimization in medical imaging. The purpose of this study was to gather as much information as possible on the technical characteristics of DMS currently available, regarding features that may be considered essential for simply ensuring regulatory compliance or desirable to fully utilize the potential role of DMS in optimization of many aspects of radiological examinations. A technical survey was carried out and all DMS developers currently available (both commercial and open source) were contacted and were asked to participate. An extensive questionnaire was prepared and uploaded in the IAEA International Research Integration System (IRIS) online platform which was used for data collection process. Most of the questions (93%) required a "Yes/No" answer, to facilitate an objective analysis of the survey results. Some free text questions and comments' slots were also included, to allow participants to give additional information and clarifications where necessary. Depending on the answer, they were considered either as "Yes" or "No." Given the way that the questions were posed, every positive response indicated that a feature was offered. Thus, the percentage of positive responses was used as a measure of adherence. The percentages of positive answers per section (and sub-section) are presented in graphs and limitations of this type of analysis are discussed in detail. The results of this survey clearly exhibit that large differences exist between the various DMS developers. Consequently, potential end users of a DMS should carefully determine which of the features available are essential for their needs, prioritize desirable features, but also consider their infrastructure, the level of support required and the budget available before selecting a DMS.

A cancer personalised activity and lifestyle tool (CAN-PAL): A codesign study with patients and healthcare professionals.

To codesign a cancer personalised activity and lifestyle tool (CAN-PAL) based on an existing tool. To help cancer care workers support people affected by cancer to plan and integrate physical activity into lifestyles. Mixed-methods codesign study. Phase 1: Focus groups with people affected by cancer (n = 10) or interviews (n = 2) to discuss suitable physical activities and adaptation of the existing tool. Data were recorded, transcribed and analysed thematically. Themes informed the design of the prototype CAN-PAL and user guide. Phase 2: Healthcare professionals considered the potential use of the CAN-PAL prototype and completed an online survey including the system usability scale and free text responses. Phase 1: Identified suitable physical activities and four themes were identified including: Capability, benefits, barriers and resources which informed the prototype CAN-PAL and user guide. Phase 2: The user survey was completed by 12 healthcare professionals. Median (range) system usability scale was 80 (50-95) (best score 100), scores >68 indicate good or better usability. Themes from the free text comments included strengths, amendments, considerations and limitations. Results were used to finalise CAN-PAL and the user guide. The codesigned CAN-PAL tool had good usability. Further work is needed to evaluate the impact of CAN-PAL on activity levels and behaviour in people affected by cancer. People affected by cancer need support to undertake physical activity. The purpose of CAN-PAL is to assist cancer care workers to support people affected by cancer to plan and integrate physical activity into lifestyles. Public partners considered the findings from Phase 1 and 2 and informed the design of the prototype, final CAN-PAL and user guide and coauthored the paper. The study adhered to relevant EQUATOR guidelines; the study was reported according to the COREQ checklist.

Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses

Online platforms’ growth further facilitates the increasing popularity and business value of online reviews. This study investigates the key elements of online reviews and their relationships to customer satisfaction and online recommendation. Our findings from Skytrax suggest that the review textual comments of each product attribute have a positive direct effect on customer rating of the corresponding attribute and a positive spillover effect on other attribute ratings. Additionally, comments and attribute ratings have different magnitudes in reflecting customer overall satisfaction and online recommendation. Such asymmetric reflection varies across three-level hierarchical temporal lenses, including the COVID-19 pandemic (macro-institutional level), customer waiting time resulted from service failures (meso-organizational level), and the temporal contiguity between the customer consumption time and review posting time (micro-individual level). The three-level hierarchical temporal lenses negatively moderate the reflection of attribute-level ratings and comments on customer overall satisfaction but positively moderate the reflection of attribute-level ratings and comments on customer recommendation. Our findings offer valuable insights for managers, helping them comprehend the significance of temporal lenses in shaping customer online review behavior and the asymmetric reflection of consumer perceptions and behaviors stemming from online reviews. Managers should take into account these temporal lenses when designing and implementing online review platforms and when delivering products and services in order to enhance the advantages of positive electronic word-of-mouth effects.

The Scene of the “Holiday” in the Draft and Printed Text of Dostoevsky’s “Demons”

The article analyzes the material of the draft manuscript of F. M. Dostoevsky’s novel “Demons”, specifically, the pages containing the scene of Karmazinov reading his work “Merci”. The draft manuscript of the novel “Demons” is a syntactically coherent text containing a large number of author’s edits between the lines and in the margins. The analysis of the manuscript made it possible to identify inaccuracies in its reading by publishers that negatively affect the interpretation of the text. In addition, this analysis helped to correct these errors and accompany them with the necessary textual commentary, affecting, in particular, such problems as the establishment of the text, the identification and analysis of new discrepancies (variants) between the sources of the text, as well as text omissions in print. The textual part of the work is continued by the historical-literary and real commentary proposed in the article based on the newly discovered information about the features of the creation of the artistic concept of “Demons,” explaining the significance of literary and historical motifs that are associated with ancient culture and history for the novel plot. In the process of analyzing handwritten and printed sources, literary and historical allusions were established, which the specified episode of the novel “Demons” contains. In addition, the article examined the historical subtext and symbolism of ancient motifs that were reflected in the scene of literary reading in “Demons,” as well as the content of some historical sources (works by ancient authors on the history of Ancient Rome; lectures by T. N. Granovsky, who became the prototype of the hero of the novel, Stepan Trofimovich Verkhovensky). New information revealed during the study of the draft manuscript of “Demons” indicates, on the one hand, that the ancient “trace” played an important role in the development of the idea of this novel, on the other hand, the complexity of the novel’s narrative structure.

User identification based on short text using recurrent deep learning

<p>Technological development is a revolutionary process by this time, it is<br />mainly depending on electronic applications in our daily routines like<br />(business management, banking, financial transfers, health, and other essential<br />traits of life). Identification or approving identity is one of the complicated<br />issues within online electronic applications. Person’s writing style can be<br />employed as an identifying biological characteristic in order to recognize the<br />identity. This paper presents a new way for identifying a person in a social<br />media group using comments and based on the Deep Neural Network. The<br />text samples are short text comments collected from Telegram group in Arabic<br />language (Iraqi dialect). The proposed model is able to extract the person's<br />writing style features in group comments based on pre-saved dataset. The<br />analysis of this information and features forms the identification decision.<br />This model exhibits a range of prolific and favorable results, the accuracy that<br />comes with the proposed system reach to 92.88% (+/- 0.16%).</p>

FC5: The Maintain Your Brain online multidomain intervention for dementia risk reduction: qualitative exploration of lifestyle changes made, continued, or declined, and why

Objective:Explore end-user evaluations and feedback focused on lifestyle change in a large-scale multidomain online intervention targeting modifiable risk factors for dementia.Methods:Online survey and semi-structured interviews at conclusion of the Maintain Your Brain (MYB) randomized controlled trial. Participants were 55-77 years of age at baseline, and had engaged in assessments, brain training, nutrition and physical activity, and mental health modules over three years. Of 5,260 participants invited, 2,386 completed online surveys and 1,589 of these respondents provided free text comments. Nearly 250 survey respondents agreed to be contacted for additional interviews; 70 of these were invited, 40 interviewed. Survey respondents and interview completers endorsed whether they had made lifestyle changes because of MYB participation and whether they would continue healthy lifestyle changes going forward. Interview participants endorsed whether they thought similar programs can be useful in delaying or preventing dementia, whether their views regarding this type of program had changed over time, answered open-ended follow-up questions and provided additional feedback. Data were summarized using descriptive statistics and explored using multiple qualitative methods.Results:Of survey respondents, 90.5% endorsed intention to continue a healthier lifestyle; 63.2% endorsed that lifestyle changes had occurred. Interview participants thought similar programs could be useful in delaying or preventing dementia, but some were unsure. Trial participation had not changed many individuals’ views about online lifestyle programs. Survey free-text and interview comments indicated diversity in pre-intervention knowledge, lifestyle and health-related behavior. Many respondents reported improved knowledge and awareness, some detailed relevant and continued lifestyle change. Those who were already well informed and/or leading healthy lifestyles explained that trial participation had confirmed their existing practices. Trial characteristics, personal characteristics, social relationships and significant events impacted whether respondents had made and/or continued changes. More flexible, adaptive individually tailored goals and timely feedback were requested to better support change.Conclusion:Surveyed participants who engaged in the 3-year MYB online multidomain dementia risk reduction program reported lifestyle changes and intention to continue having a healthier lifestyle. Older adults in this study suggested that similar online programs need to provide flexible, individualized guidance and feedback to support lifestyle change.

Acceptance and perception of multimodal expression of Israeli-Jewish culture in China: ‘The Realist’ comic strip as a case study

ABSTRACT This article analyzes the acceptance and perception of Israeli-Jewish culture in China through Chinese translation of ‘The Realist’. It points that most topics Chinese readers could interpret are those shared as general common sense or used in common terminology in all semiotic modes. However, the Israeli-Jewish tradition, literacy and specific practices remained unrecognised for the most part. It argues that the translator’s mediation of comic texts is grounded in processes of multimodal analysis that facilitates comprehension of whether and how a message is understood in a certain context. The translator has the task of making up the target readers’ contextual deficiency.

Social Media Representation of Female Power --Content Analysis and Semantic Network Analysis Based on the Topic of "Michelle Yeoh Oscar Queen" on Weibo

With the empowerment of communication brought about by the Internet and new media technology, womens topics are receiving more and more attention, and womens subjectivity is beginning to break away from traditional biases. After winning the Academy Award, Michelle Yeoh created history, breaking the limits of Asian female identity and showing people the power of women who are unyielding to fate and not defined by anyone. Based on the media and womens perspective, this study focuses on the social media presentation of womens power. It takes the text of comments on the Weibo topic Michelle Yeoh Oscar-Winning Actress, as the research object to study the general characteristics of comment presentation. The research found that the comments mainly focused on Congratulations and Michelle Yeoh, and the theme showed a high concentration ratio; Most users are very concerned about Michelle Yeohs Asian female identity and have expressed a positive attitude towards the event. By analyzing how Weibo, a public social media platform, promotes and disseminates womens power, this study provides inspiration for related issues and womens news production and media communication.

Sentiment Analysis of Twitter Comments Using Naive Bayes Classifier

Social media has a significant role in how people express their emotions and elaborate on their opinions in today's culture. There are many new forms of social media, and Twitter is one of them. In this experiment, the sentiment of pre-processed Twitter comment data was examined using naive Bayes and logistic regression techniques. In order to categorise the emotional tendency of text for Twitter comments, a naive Bayesian classifier is created. In processing this material, the Naive Bayes and logistic regression models' benefits and drawbacks are compared and summarised. Naive Bayes can achieve good accuracy with binary emotion analysis. The accuracy of the naive Bayes model is 0.06 points higher than that of logic training under identical processing settings, and the recall rate is 0.05 points higher.

A42A palliative care skills study day is an effective way of meeting palliative care registrar curriculum Direct Observation of Procedural Skills (DOPs) requirements

The new Speciality Training curriculum for Palliative Medicine from August 2022 identifies key procedural skills that, for the first time, can be performed in a simulation (SIM) skills lab to demonstrate proficiency [1]. These include tracheostomy care, managing non-invasive ventilation (NIV) and the management of indwelling ascitic drains. These skills can be difficult to acquire in non-hospital settings like hospices and in the community. A bespoke, pilot palliative care skills day was organized to assess the suitability for theory, skills training and subsequent opportunity to demonstrate proficiency by sign off against curriculum competencies. A total of 11 palliative care trainees from the Northern Deanery attended a pilot SIM study day in March 2023. Three parallel workshops were planned – tracheostomy care, the insertion and management of ascitic drains and managing NIV. Each workshop was delivered by local experts in the area (non- palliative care professionals) with experience of teaching and training other professionals. assessing internal medicine trainees. Trainers were briefed on learning outcomes prior to the session by two palliative care consultants, and the clinical context of each session was set within relevant palliative care environments for e.g. the care of a patient in a hospice, in the community or in a hospital. Trainee confidence was assessed before and after SIM training with the use of 10-point Likert scales and free text comments. Overall self-reported trainee confidence and competence scores increased for all three workshops (Paracentesis 7 to 8.8 out of 10, NIV 4.5 to 8.6, tracheostomy care 3.8 to 8.9). All trainees agreed it was an effective and educational way of addressing curriculum objectives; and agreed it should be a rolling programme offered regionally. Trainees commented on the positive learning environment, the small group sizes, the benefit of being taught by experts and having the opportunity to be assessed for curriculum requirements. Trainees who had previously achieved competencies commented on the benefit of refreshing skills. One area for development identified was the lack of standardization on DOPs forms about the level of proficiency required. This will be fed back to the regional training committee for the future. Trainees identified further clinical skills that could be addressed in a skills lab and hence, a second skills day will be organized. SIM training is an effective tool for delivering training around procedural skills for palliative care registrars. It also brings opportunity to demonstrate proficiency in specific practical skills. Authors confirm that all relevant ethical standards for research conduct and dissemination have been met. The submitting author confirms that relevant ethical approval was granted, if applicable.

Multinomial Optimization of Naïve Bayes Through the Implementation of Particle Swarm Optimization

Sentiment analysis is widely used in cases of text processing and comments. One of the case studies is about the analysis of a hotel review by the public. The method used in analyzing a sentiment from comments or reviews of a hotel is the Naïve Bayes Classifier. One that can be used is the Multinomial Naïve Bayes method. In improving the results of the accuracy of the method required an optimization method. There are many optimization methods that can be applied to algorithms in sentiment analysis case studies. One well-known method is Particle Swarm Optimization (PSO). This study aims to determine the effect of PSO optimization on the Multinomial Naïve Bayes algorithm in the case of sentiment analysis. From the results of optimization and model testing, the highest accuracy was obtained in the Multinomial Naïve Bayes test with PSO optimization as hyperparameter tunning and feature selection of 97%.

Is the clinical frailty scale feasible to use in an emergency department setting? A mixed methods study

BackgroundThe Clinical Frailty Scale (CFS) is a frailty assessment tool used to identify frailty in older patients visiting the emergency department (ED). However, the current understanding of how it is used and accepted in ED clinical practice is limited. This study aimed to assess the feasibility of CFS in an ED setting.MethodsThis was a prospective, mixed methods study conducted in three Swedish EDs where CFS had recently been introduced. We examined the completion rate of CFS assessments in relation to patient- and organisational factors. A survey on staff experience of using CFS was also conducted. All quantitative data were analysed descriptively, while free text comments underwent a qualitative content analysis.ResultsA total of 4235 visits were analysed, and CFS assessments were performed in 47%. The completion rate exceeded 50% for patients over the age of 80. Patients with low triage priority were assessed to a low degree (24%). There was a diurnal variation with the highest completion rates seen for arrivals between 6 and 12 a.m. (58%). The survey response rate was 48%. The respondents rated the perceived relevance and the ease of use of the CFS with a median of 5 (IQR 2) on a scale with 7 being the highest. High workload, forgetfulness and critical illness were ranked as the top three barriers to assessment. The qualitative analysis showed that CFS assessments benefit from a clear routine and a sense of apparent relevance to emergency care.ConclusionMost emergency staff perceived CFS as relevant and easy to use, yet far from all older ED patients were assessed. The most common barrier to assessment was high workload. Measures to facilitate use may include clarifying the purpose of the assessment with explicit follow-up actions, as well as formulating a clear routine for the assessment.RegistrationThe study was registered on ClinicalTrials.gov 2021-06-18 (identifier: NCT04931472).

Poor usability of computer-assisted navigation for hip fracture surgery

IntroductionThe STRYKER ADAPT computer-assisted navigation system provides intraoperative feedback to the surgeon regarding implant placement of the Gamma3 nail. The usability of the ADAPT system has not been evaluated. The aim of the study was to investigate the perceived usability of the ADAPT system.Materials and methodsThis was a descriptive study with prospectively collected data. ADAPT was introduced at Aarhus University Hospital in February 2021. Prior to introduction, surgeons at the department attended a general introduction to the system. ADAPT was introduced to the surgical nurses and was on display at the surgical ward at more than one occasion, where personal introduction to the system was possible. After introduction, it was mandatory to use ADAPT when using the Gamma3 nail to treat intertrochanteric femur fractures. After each procedure, primary and an eventual supervisor answered a questionnaire, which encompassed the System Usability Scale (SUS) questionnaire. The SUS is a ten-item questionnaire regarding the perceived usability of a system. SUS scores were translated to adjectives, describing user experience on a 7-point adjective scale (worst imaginable, awful, poor, ok, good, excellent, best imaginable). User acceptability, defined as “not acceptable”, “marginal” or “acceptable”, was also used to interpret the SUS scores.ResultsADAPT was used in 50 procedures by 29 different surgeons, with varying skill-level. Median SUS-score after first-time use of ADAPT for all 29 surgeons was 43 (range: 5–60), which translated to “poor” or “not acceptable”. For surgeons who performed ≥ 3 ADAPT-assisted procedures, there were no statistically significant difference in their first to latest SUS-score (median difference: 4.3, p = 0.5). In free text comments ADAPT was positively described as helpful in placement of K-wire and providing educational opportunities for inexperienced surgeons and negatively as inconsistent, slow, time consuming, and causing excessive fluoroscopy.ConclusionsUsability and acceptability of ADAPT was rated as “poor” or “not acceptable” by the majority of operating surgeons. ADAPT has not been used at our institution based on these findings. The System Usability Scale may be used in further research exploring usability and acceptability of novel computer-assisted navigation systems for orthopaedic surgery.

Czech women's experiences with maternity care – analysis of free text comments

Czech women's experiences with maternity care – analysis of free text comments

Structural Dynamics of Network Frames in the Context of the Legitimacy Crisis in Libyan Jamahiriya (based on the Internet comments)

The article deals with the English Internet comments viewed as non-professional political discourse of everyday network communication. In these comments the videos on the legitimacy crisis in Libya in the early 2010s are discussed. Considering the array of commentary texts as a conceptual system, we study the non-professional political discourse related to the Libyan crisis in terms of frame analysis. Since the consequences of this crisis are felt in the world politics to this day, the users keep commenting on it regularly, it makes it possible to study the dynamics of the conceptual discursive structures. For the purpose we chose frames as mental models that allow us to study linguistic consciousness by dividing texts into fragments reflecting the accumulated knowledge and experience of a person about stereotypical situations. Frame modeling is carried out with the help of the FrameNet frame base. Variants of frame models constructed through the analysis of the network discursive material, are called network frames. The study of comments relating to different periods of time allows us to identify the dynamics of the changes in the structure and content of the key frames that describe the legitimacy crisis in Libya.

The role of employee loyalty in online reputation: evidence from tourism and hospitality sector

PurposeOnline employee reviews have a substantial impact on employee recruitment, retention and the overall perception of a company’s image, making them a crucial element of its online reputation. Consequently, these reviews play a vital role in shaping the company’s competitiveness in the talent market. This study aims to investigate the role of employee loyalty in online reputation in the tourism and hospitality sector.Design/methodology/approachThis study collected online reviews posted by 334,428 employees across 173 companies in the tourism and hospitality sector. Then, this study proposed a method for measuring employee loyalty toward the company through text comments. Furthermore, the role of employee loyalty in online reputation through regression models was analyzed.FindingsEmployee loyalty is positively associated with the closed-form evaluations, and the length and readability of open-ended comments is directly and positively associated with review helpfulness and is indirectly associated with review helpfulness through employee online reviews. Employees’ perception of job instability has a significant moderating effect on the above relationships.Research limitations/implicationsThis study contributes to the literature on loyalty in the tourism and hospitality industry, online reputation and employee risk perception. These findings offer a more profound understanding of the extra-role behaviors demonstrated by loyal employees, provide a theoretical foundation for the formation of a company’s online reputation and contribute to helping the tourism and service industry better address risk events. These conclusions provide valuable insights for companies in the fields of human resource management and online reputation management.Originality/valueTo the best of the authors’ knowledge, this study is the first to reveal the impact of employee loyalty on the company’s online reputation and provides important theoretical and practical implications for management.

Queensland Inpatient Diabetes Survey (QuIDS): patient experience survey evaluation.

Measurement of inpatient experience can allow for treatment tailored to patient preferences and needs. The patient experience of diabetes care has not been explored in Queensland hospitals. To investigate the experiences of patients with diabetes when hospitalised using the Queensland Inpatient Diabetes Survey (QuIDS). In 2019 and 2021, patient experience surveys were collected as part of the statewide QuIDS, a cross-sectional study assessing the quality of inpatient care received by people with diabetes in Queensland, Australia. Patient responses were categorised and frequencies reported as percentages. Free text comments were analysed using thematic analysis methods. Pooled descriptive data were presented. Responses were collected from 27 hospitals in 2019 (n = 526, 52.4% of all patients with diabetes) and 35 hospitals in 2021 (n = 709, 55.5%). Overall, patients were satisfied with their inpatient diabetes care. Areas for improvement identified by surveyed patients include the choice and timing of meals, staff knowledge about diabetes and increased diabetes self-management. Access to a specialist diabetes team was also identified as being potentially underutilised. Patient comments fell into four major themes: communication, food choices, patient autonomy and education. Many patients reported positive inpatient experiences; however, patients also expressed dissatisfaction with their inpatient diabetes care. Our data provide unique insight and an opportunity to improve standards of care and service provision for inpatients with diabetes.