Business Processes In Terms Research Articles

Information System Strategic Planning at Institut Agama Islam Negeri Ternate

Institut Agama Islam Ternate (IAIN) is one of the universities that run business processes in terms of educational services. IAIN Ternate has implemented information systems and information technology (IS/IT) to support its business processes. However, the implementation of IS/IT has not been equipped with strategic planning, so all forms of procurement, development, and maintenance of IS/IT are only available upon request and are not yet aligned with the organization's strategic plan. This research was conducted to design organizational needs into an IS/IT strategic plan at IAIN Ternate using the Ward and Peppard Framework. This research was conducted using interviews and focus group discussions (FGD) with the leaders and staff of the units at IAIN Ternate. The tools used for the analysis of the organization's internal environment are SWOT and value chain; for the analysis of the organization's external environment, PESTLE and McFarlan Grid are used to map the application portfolio. Based on the results of the study, IAIN Ternate has utilized IS and IT. To achieve the vision, mission, and objectives of IAIN Ternate, it is recommended that IS/IT become a priority for development. The IT Strategic Plan consists of an IS strategy, an IT strategy, and an IS/IT management strategy.

ACCOUNTING AND ANALYTICAL SUPPORT OF BUSINESS PROCESSES IN CONDITIONS OF ECONOMIC INSTABILITY: KEY ASPECTS

The instability of the business environment at the current stage causes significant challenges for all groups of stakeholders, in particular, business. In this context, a special problem arises in the field of ensuring the adequate functioning of companies in conditions of significant exogenous and endogenous challenges. The purpose of the article is to identify the features of the accounting and analytical base of the management of the company's operational processes in the conditions of growing economic instability at the micro- and macro-level from the point of view of the functioning of the corporate sector. The article examines the essence of accounting and analytical support of the company's business processes in the light of growing changes in the business environment. The key role of an informed and transparent methodical approach to business management in terms of business processes is defined. The main trends in the development of accounting and analytical support for business processes in the conditions of growing volatility in the working environment of companies focused on increasing operational efficiency and business profitability are considered. The rapid forecast development of the market of solutions for accounting and analytical support of business processes in the world was noted. In the framework of strengthening the information and analytical support of business processes, a toolkit in the format of a system of key performance indicators (KPI) is proposed. A KPI system was formed from 7 indicators of operational and strategic direction, designed to strengthen the effectiveness of business process changes from the point of view of their analytical basis. A promising direction of research in this field is the analysis of the context of digitalization (blockchain technologies and artificial intelligence) from the point of view of the development of accounting and analytical support for business processes.

PEANUT SUPPLY CHAIN ANALYSIS IN WEST ACEH REGENCY

Peanuts in West Aceh District peanuts are one of the leading commodities of peanut farmers' income. With a harvest area of ​​240.00 hectares and production of 527.00 tons per year. The aim of this research is to analyze the supply chain of peanuts for consumption in West Aceh District. The results of the research using the Food Supply Chain Network (FSCN) approach, it can be concluded that the supply chain for peanuts for consumption already has clear targets, the relationship between actors is structured, but has not been managed properly in terms of business processes that have not been integrated in the long term. In peanuts, the seeds of collaboration between actors have been well established in terms of information disclosure, cooperation and integration between supply chain actors. Besides that, business processes run structured with good management. The results of supply chain performance analysis through the farmer's share received by farmers in each channel where the value of the farmer's share in peanuts for channel 1 is 46.88 percent, channel 2 is 45.45 percent and channel 3 is 50.00 percent. Based on these results, it can be concluded that the peanut supply chain for channel 3 is more efficient than the peanut supply chain for channels 1 and channel 2.

MAIN ASPECTS OF MANAGING LOGISTICS BUSINESS PROCESSES AND THEIR QUALITY ASSESSMENT

The development of logistics, the formation of logistics chains and ensuring their effective functioning require improved management of logistics business processes. However, in literature and practical activities today, the aspects of managing logistics business processes are of a different nature, it is necessary to justify the approach to the creation of an integrated management system based on the assessment of their quality. It has been proven that logistics management and quality management is a general process of organization of production at the enterprise, aimed at increasing the efficiency of the use of available material, financial, information and personnel resources. Quality determines which product or service should be carried out taking into account consumer requirements and standards, and logistics – how to achieve the required level of production, the level of organization of processes and costs.In this work, the quality of logistics activity is understood as a set of properties and characteristics of successive interconnected logistics business processes related to the supply, production, transportation and sale of products, which arise as a result of interaction of a consumer and a producer, as well as other interested parties, the degree (level) which allows you to satisfy various socio-economic needs that are constantly changing.A methodological approach to the assessment of the quality of logistics business processes has been developed, which is based on the elements of the SCOR model and provides for the establishment of indicators in the areas of planning, execution, and provision separately for the logistics business processes of supply, production, and sales. The indicators of the quality of logistics business processes in terms of planning include the coefficients of processivity, continuity, adjustability, timeliness, and reliability of execution.To evaluate quality in terms of implementation, the list of evaluation criteria includes the following indicators: staff professionalism; exact fulfillment of all requirements; sufficiency of resources; quality of information exchange; effectiveness of the process. Prospects for further research are to establish directions for the development of the logistics management system, the formation of effective methods of managing logistics business processes based on their quality assessment.

Konflik Interorganizational System (IOIS) Pada Organisasi

ABSTRACT: Adoption of IOIS often causes conflicts in both corporate and partner relationships, this is due to unequal interests, corporate culture and corporate resources. The outsourcing industry is faced with different business partner models, both in terms of business processes and resources, which is a challenge in IOIS integration. This study aims to determine the conflict in IOIS adoption in the outsourcing industry with the complexity of IOIS integration as well as identifying potential new conflicts in Interorganizational studies. The outsourcing industry, which is faced with different partner business models both in terms of business processes and resources, is a challenge in IOIS operations, especially in diverse organizational governance, create system support and information technology that can lead to bad IOIS adoption if there is no intensity of communication and agreement. This study is a case study research with a qualitative approach, which is a process of research and understanding to investigate a phenomenon and problem. It is known that the standard operating procedure (SOP) is considered to be difficult for partners and disrupts IOIS integration so that it can cause some alliances not to want to use IOIS services. However, from a technical point of view, the absence of an SOP will affect the quality of the data/input obtained, thereby affecting the resulting output. Differences in viewpoints and interests between CEOs and CIOs are at the root of a series of interlocking conflicts.

Effectiveness evaluation of HR processes

Just as it is difficult for individual employees to determine a method of self-evaluation, it is also difficult for companies to develop an ideal approach for evaluating the effectiveness of their personnel management systems. This indicates that research in this scientific field is actively conducted by both practitioners and scientists. Evaluation of the effectiveness of personnel management is a systematic, formalized process that provides an opportunity to compare actual work results with strategic goals and focusing on modern, effective methods of personnel management, which significantly contribute to the fulfillment of the company’s mission. The HR performance evaluation system provides information on the strengths and weaknesses of the company’s HR activities and identifies the necessary, result-oriented recommendations and action algorithms to eliminate deficiencies and overcome identified problems. Modern conditions have transformed the process approach, which has caused changes in the personnel management evaluation system. The study of scientific and theoretical works shows the existence of a large arsenal of labor indicators that are used for analysis, but they do not fully meet the modern requirements of the system for evaluating the effectiveness of personnel management. The purpose of the study is to improve the model of HR business processes of a modern enterprise and generalize the methods and indicators for evaluating the personnel management system in terms of business processes. To achieve the goal, theoretical scientific research and recommendations of practitioners regarding the introduction of HR business processes were analyzed. The main HR metrics were developed for a comprehensive assessment of the effectiveness of the personnel management system. The results of improving HR business processes and evaluating their effectiveness enable the company to save time and resources, ensure business productivity and effectiveness, improve product or service quality, increase sales volumes, reduce costs and increase profits, increase the loyalty of staff, customers and partners, and increase competitiveness and improve its reputation. For implementing this, there is a need to develop detailed guidelines for evaluating each HR process, by taking into account qualitative and quantitative indicators. However, this is the subject of further research.

Prospects for the development of internet business in the domestic transport industry

Information technology and digital economy present new opportunities for all sectors of the economy, including transport. Today, transport economics is undergoing fundamental changes as a result of the rapid development of information technology and its use is also very fast. Especially the dynamics of the development of informatics and its products and transport business development opportunities based on the use of Internet technology have enabled the growth of the role and importance of using information technology in business processes in terms of the new economy or digital economy. The world economy has changed due to the great development and application of this technology. Transport enterprises are forced to survive in a modern economy where the global market is characterized by competition, diversity of products and services and short cycle life of the product. In terms of the digital economy, information technology creates opportunities for specialization and cooperation between transport companies from different regions by reducing transaction costs, creating ease of access to foreign markets and facilitating the development of new models of electronic business. The purpose of this paper is to present the importance of information technology in economy of transport industry, computerization trends and the opportunities offered by this technology where consumers have quick and easy access on the global market of transport service, as well as in information about goods and services. In the condition of digital economy, the usage of information technology provide businesses with new opportunities to access global markets and also develop business activities on-line. The full realization of these potentials is essential for new transport enterprises and companies which can compete and create competitive advantage globally.

Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users’ Perspective and Business Value

Chatbots have attracted much research attention in recent years, and organizations have increasingly begun applying them in everyday working life. However, researchers have rarely investigated how chatbots can support everyday tasks in enterprises. As such, we lack design knowledge for chatbots that support internal business processes since research has mostly examined customer-facing use cases. Notably, researchers have rarely considered chatbots’ economic and user-related effects, which, thus, remain unknown. To address this gap, we conducted a design science research study to survey a process-based chatbot application for business processes. From examining the scenario, we deduced design principles and implemented a software artifact. We evaluated the concept with 69 participants and surveyed the users’ perspective in terms of design and acceptance and the organizational perspective in terms of process efficiency and quality. In doing so, 1) we derived six design principles for process-based chatbots and implemented a respective chatbot, which enabled a user-adapted process and provided situational-dependent input options and support; 2) we found that users had a positive attitude towards using chatbots for business processes in terms of user experience and acceptance; and 3) the process performed at an economically efficient level that compared well with existing solutions and that IT affinity and prior experience had no influence on performance. Furthermore, our solution improved the process quality compared to the existing solution.

Optimization of Public Participation Space in the State Budget Preparation Cycle

One of the arts in budgeting is finding a balance between ideal conditions and government decisions. Public participation is expected to be able to provide a solution to this dilemma. Public involvement in the preparation of the APBN in Indonesia is still relatively stagnant.. The constrain is that there is no mechanism for the public to channel feedback in the formulation of the Budget process. Therefore, this research is to identify a weak Indonesian OBI score and recommendation. By using qualitative methods, especially considering the institutions and business processes, the author formulates a mechanism in the framework of the Budget preparation cycle. The result of the study is that there are two mechanisms for public participation. The first mechanism is public participation in conjunction with the process of formulation of the APBN. It will fulfill the requirements of the OBI formalities, although it has limited time to accommodate follow-up actions. The second mechanism is public participation as a part of the performance budget and the policy evaluation process. It will start from the stipulation of the budget bill in the previous year until the beginning of the formulation of the Budget process. The benefit is the government easily accommodated the follow-up action in budget priorities. Both alternatives require regulatory improvements both in terms of business processes and institutions.

Overall Readiness of Logistics 4.0: A Comparative Study of Automotive, Manufacturing, and Electronics Industries in the West Bohemian Region (Czech Republic)

Industry 4.0 brings technologies of automation, the use of collaborative robots, and modern advanced warehousing interconnected with digitization of all steps of the production process, not excluding logistics. Internal logistics vary in different product types. Due to the specification of the Industry 4.0. concept, irregularities can be improved into fully autonomous processes. This trend also raises SMEs’ flexibility in terms of business processes and production organization. The transformation to Industry 4.0 is different from many perspectives (technological, organizational, financial). Therefore, companies need to know their processes’ state and determine their readiness for automation and digitization. After this, a consecutive strategy needs to be adjusted. This article presents the evaluation results of a comparison within individual business sectors (automotive, engineering, and electrical engineering fields). Several scientific methods were used for the successful realization of the objectives of the work (basic logical methods and empirical methods). The proposed methodology was verified in the form of an experiment in selected industrial enterprises. Internal logistics processes were observed inside real enterprises as a form of suitable preliminary research. Further potential cooperation between the companies and a team of experts specializing in Industry 4.0 is planned.

Sosialisasi Penerapan Sistem Informasi Dokumen Perencanaan Berbasis Web di Bappeda Gianyar

Document management of an institution/organization is very important to do. Documents are not managed properly, resulting in reduced work efficiency. The Regional Development Planning Agency or Bappeda Gianyar is a Regional Apparatus Organization in Gianyar Regency - Bali, which is tasked with coordinating the preparation, control and evaluation of the implementation of regional development plans (RPD). Collection and recording of planning documents in the form of softcopies from Regional Apparatus Organizations sent via Whatsapp to different employees in the Program Sector, to allow the existence of these softcopies to be scattered, and also when there is a hardcopy of planning document borrowing to the Program Preparation Division, the recording of the loan is not recorded so well that it would be difficult to trace. In this community service, a Planning Document Information System was designed which aims to serve as a forum for the management of planning documents managed by Bappeda also Research and Development of Gianyar Regency. In order to provide an understanding in terms of business processes and workflows of the system that has been built, in this community service training/socialization of the use of the planning document system is held. So it is hoped that after the socialization of the use of the planning document system, it can provide convenience and work efficiency for state officials in managing planning documents.

ДЕЯКІ АСПЕКТИ ОБЛІКОВОГО ЗАБЕЗПЕЧЕННЯ СТРАТЕГІЧНОГО ПЛАНУВАННЯ РОЗВИТКУ ПІДПРИЄМСТВА

The necessity of strategic planning process has been updated in the article. The concept of strategic planning and strategic accounting has been distinguished; the key tasks, subject and objects of strategic accounting have been identified. Analyzing the components of strategic planning, the main stages of the process have been developed. There are three main tasks of strategic planning: assessment of the current situation, assessment of the potential of the enterprise for the long-term taking into consideration all possible ways and means of survival and strategic directions of their development, prevention of negative impact of changes in economic conditions. The main functions of strategic planning in the context of accounting support are systematized. They are as follows methodological, internal coordination, adaptation to the external environment, organizational change and control function. The main components of strategic planning are summarized. The problems of accounting that arise in the process of strategic planning are highlighted: the difficulty of grouping the accounting information in terms of business processes, the inability to get the necessary information about the real state of partners, the difficulty in forecasting the economic indicators in the context of analyzing the potential of the enterprise, problems with structuring information for all elements of the enterprise. Some ways to improve the strategic planning process have been proposed: increase the list of documents regulating the strategic planning process in accordance with the specific features of the enterprise, the need to create a powerful information base that will constantly expand and cover all aspects of enterprise activities, integration of all existing accounting activities with procedures of preliminary analytical processing of primary data.

Оrganization of business processes in the conditions of digitalization

The article is devoted to the study of the organization of business processes in enterprises in the context of digitalization, which is especially important in the modern realities of the world. The subject of the study are the business processes themselves, namely such yoga as the main, auxiliary, business management processes and business development processes. The object of the article is the processes of digitalization, its components and the main directions of implementation in the activities of enterprises. The purpose of the article is to identify trends in the development and organization of business processes of economic entities, using modern tools for organizing the process, and directly to digitization. Various aspects of perception of the digitalization process are considered, consideration of the possible identification of such concepts as "digitalization", "digital transformation" and "digitalization". Thus, it is directly stated that the transition to a digital environment involves such a comprehensive and large-scale phenomenon that affects all aspects of the business organization, as "digital transformation". The components of digitalization of business processes of the enterprise, which consist of certain procedures and areas of implementation. Thus, the procedures include document management, data analysis, organization of activities, and areas of digitalization are production processes, control of work and product quality, logistics, value added, communication policy. The paper presents a logical-structural diagram of the technology of organizing business processes in terms of digitalization of the enterprise. With the help of this technology, enterprises have significant advantages, namely: quick access to databases on customers of the enterprise, type of economic activity; proper use of available resources of such data and potential of forecasting modeling; quickly and accurately predict trends and respond to market challenges. Despite the rather significant positive changes in the field of digitalization of enterprises, there are a number of unresolved issues that can be solved through digital tools.

Personality types and managerial styles: a phenomenological approach

PurposeThe paper aims not only to provide evidence of the Jungian personality theory in the context of management through managers' lived experience but also to ask a deeper question of what this theory–practice coherence entails.Design/methodology/approachSituated as preliminary, this study used a phenomenological approach to detail managerial accounts across four managers in an Indonesian higher education institution. A survey of personality types using an online Jungian-based personality assessment tool was conducted, followed by an in-depth interview with selected managers.FindingsThe study provides the following evidence: the coherence between the perceived managerial practices and the theorized cognitive processes of each personality type and between the way the instrument measures personality types and the theorized cognitive processes.Research limitations/implicationsWhile the study faces an issue of data saturation, given the sample size, the study has conducted the process of triangulation by sampling managers with resembling cognitive processes as theorized (INTJ, with ENTJ; ISFJ with ESFJ). A broader implication is around the use of qualitative, phenomenological approach to the study of personality types and cognitive processes.Practical implicationsPromoting diverse ways of managing based on personality types, this paper includes implications specifically for developing managers in charge of core business processes in terms of flexibility when managing and leading a team.Originality/valueThis paper presents an account of how personality types (through their dominant cognitive functions) resonate with real-life managerial practices, connecting the descriptive nature of personality types and the normative nature of management.

Transfer Pricing Pada Adaro Energy: Pendekatan Analisis Fungsional

This research examines the funtional analysis in the case of Adaro Indonesia and Coaltrade as reported by Global Witness in order to explain the practicality of functional analysis and its relation to the fairness aspect of transfer pricing. This research was perpetrated using a descriptive qualitative method and utilised secondary data obtained from Global Witness’ report and combined with other data from Adaro Energy’s annual report in order to reduce bias in the analysis. In making the analysis, this research used secondary data analysis strategy and grounded theory approach in order to make a valid reasoning. In practice, functional analysis involved some process and identification including identification of entity involved, identification of perspective in the analysis, identification of relevant business process in terms of asset usage and business risk, and the classification of business models. The results show that the transfer pricing scheme in which Coaltrade served as full risk distributor indicated unfairness in the compensation since Coaltrade was able to earn more profit than Adaro Indonesia despite the low risk nature of the business. In that sense, functional analysis is related to the fairness aspect of transfer pricing in some way in regards that functional analysis enables analyst to get the big picture on the compensation earned by each entity invovled. An indication of unfair transfer pricing and tax evasion may arise in the case that a lower risk entity earns more than the higher risk one.

The Evolution of Business Process Management: A Bibliometric Analysis

This paper will present the research results for the analysis of the presence and evolution of the term Business Process Management (BPM) in the period 2000-2020 using a literature review with bibliometric analysis. This research sought to evaluate the quantity and quality of empirical support for the use of this tool in organizations. This allowed the researchers to acknowledge and confirm this discipline as an important investigation domain with great potential for helping companies achieve strategic alignment between business and information and communication technologies in the future. The Science Mapping Workflow methodology was used with database and search criteria applied to a total of 1,706 articles related to the subject, which resulted in a total of 624 articles selected for further research. This study identifies the journals that have the most publications about BPM. It concludes that the most promising perspectives are the ones related to Management, Framework and Performance. Even though, from a conceptual viewpoint, performance is the most valued perspective. Lastly, this research is of great interest for academics and professionals who hope to strengthen their knowledge about the BPM concept and find the historical path and the main authors and issues that contribute to knowledge in this scientific field.

Features of Marketing Activities of Companies in the Condition of the Coronavirus Pandemic

The article identifies the features of marketing in a coronavirus pandemic. The negative consequences of the coronary crisis for enterprises of different spheres of activity have been studied. The main indicators of the efficiency of companies, which showed their growth in the COVID-19 pandemic, as well as changes in marketing activities, which they had to make in order to adapt to the conditions of quarantine, were analyzed. Examples of practical marketing activities of the world's leading companies are given. The main results of activities in terms of sales of goods and services are presented. The tendencies of development of the leading companies for the period of pandemic are defined, the basic factors of influence on demand and adjustment of the offer in the corresponding markets are formed. Features and practical mechanisms of transition to online business are given, the basic components of tools of transition to online marketing are grouped. The influence of crisis phenomena on market activity of consumers is proved. Marketing tools and methods of influencing consumer behavior, which has undergone significant changes in quarantine are identified. Theoretical features of formation of marketing activity in the conditions of pandemic and directions of marketing transformations in business are worked out. Comparison of the existing theoretical principles and practices of leading companies, resulting in the need to move away from the classical theory of marketing to the introduction of a strategic approach, taking into account the conditions of uncertainty is conducted. The necessity of finding new systems and means of communication and sales promotion through changing the model of consumer behavior and customer demand, in general, is proved. It is determined that under the conditions of the pandemic, e-commerce received a significant development and increase in demand, which also affected the marketing model in terms of business processes between individual market participants. The directions of development of the marketing component in the field of media are outlined, the means of information transfer more popular in the conditions of a pandemic are presented. Examples of leading companies on the reorganization of their marketing activities with emphasis on certain streaming tools, which during this period were in greater demand among consumers are given. The structure of consumption in the field of media is analyzed and the results in the field of marketing policy of communications and advertising are formalized. Recommendations for marketing activities of companies in the conditions of forced transformation of their activities with a focus on total digital are developed.

Decision-making support for input data in business processes according to former instances

Business Processes facilitate the execution of a set of activities to achieve the strategic plans of a company. During the execution of a business process model, several decisions can be made that frequently involve the values of the input data of certain activities. The decision regarding the value of these input data concerns not only the correct execution of the business process in terms of consistency, but also the compliance with the strategic plans of the company. Smart decision-support systems provide information by analyzing the process model and the business rules to be satisfied, but other elements, such as the previous temporal variation of the data during the former executed instances of similar processes, can also be employed to guide the input data decisions at instantiation time. Our proposal consists of learning the evolution patterns of the temporal variation of the data values in a process model extracted from previous process instances by applying Constraint Programming techniques. The knowledge obtained is applied in a Decision Support System (DSS) which helps in the maintenance of the alignment of the process execution with the organizational strategic plans, through a framework and a methodology. Finally, to present a proof of concept, the proposal has been applied to a complete case study.

A Novel Coevolutionary Approach to Reliability Guaranteed Multi-Workflow Scheduling upon Edge Computing Infrastructures

Recently, mobile edge computing (MEC) is widely believed to be a promising and powerful paradigm for bringing enterprise applications closer to data sources such as IoT devices or local edge servers. It is capable of energizing novel mobile applications, especially the ultra-latency-sensitive ones, by providing powerful local computing capabilities and lower end-to-end delays. Nevertheless, various challenges, especially the reliability-guaranteed scheduling of multitask business processes in terms of, e.g., workflows, upon distributed edge resources and servers, are yet to be carefully addressed. In this paper, we propose a novel edge-environment-based multi-workflow scheduling method, which incorporates a reliability estimation model for edge-workflows and a coevolutionary algorithm for yielding scheduling decisions. The proposed approach aims at maximizing the reliability, in terms of success rates, of services deployed upon edge infrastructures while minimizing service invocation cost for users. We conduct simulative experimental case studies based on multiple well-known scientific workflow templates and a well-known dataset of edge resource locations as well. Simulative results clearly suggest that our proposed approach outperforms traditional ones in terms of workflow success rate and monetary cost.

Perencanaan dan Implementasi SAP pada PT XYZ dengan Menggunakan Metode Accelerated SAP (ASAP)

An integrated information system is a need to help solve problems in managing business transactions. SAP application is one application that is able to provide solutions to these problems. The purpose of writing this research is to plan running business processes, plan implementation of the current SAP system related to the implementation and maintenance of SAP applications and provide development suggestions based on the results of planning obtained, in terms of business processes, performance, and financial. For the analysis, the IT Balanced Scorecard method is used, while for system development the ASAP (Accelerated SAP) methodology is used. This research produces an analysis of the planning of the company's business processes in implementing the implementation of the SAP financial and controlling ERP.