Abstract
This paper will present the research results for the analysis of the presence and evolution of the term Business Process Management (BPM) in the period 2000-2020 using a literature review with bibliometric analysis. This research sought to evaluate the quantity and quality of empirical support for the use of this tool in organizations. This allowed the researchers to acknowledge and confirm this discipline as an important investigation domain with great potential for helping companies achieve strategic alignment between business and information and communication technologies in the future. The Science Mapping Workflow methodology was used with database and search criteria applied to a total of 1,706 articles related to the subject, which resulted in a total of 624 articles selected for further research. This study identifies the journals that have the most publications about BPM. It concludes that the most promising perspectives are the ones related to Management, Framework and Performance. Even though, from a conceptual viewpoint, performance is the most valued perspective. Lastly, this research is of great interest for academics and professionals who hope to strengthen their knowledge about the BPM concept and find the historical path and the main authors and issues that contribute to knowledge in this scientific field.
Highlights
Organizations are becoming increasingly conscious of the importance of their integral management processes
The number of scientific publications about Business Process Management (BPM) increased after 2000 and again markedly in 2003, as identified by [2]. This is known as the Third Wave of BPM, in which the authors of the documents were the triggers of the developments in BPM, according to [5]
This bibliometric analysis has shown that there a significant amount of research work has been carried out in the field of BPM
Summary
Organizations are becoming increasingly conscious of the importance of their integral management processes. This is due to the intense competition in a global market where only the best leading companies in different industries can survive in the long term. Acknowledging the importance of business processes has constantly, though slowly, become a fact in the most developed economies since the mid-eighties, as demonstrated when Porter defined the concept of value chain in 1980. Process management is becoming an important part of operational business in organizations as well as in new projects to improve performance. The first wave began at the beginning of the 20th century, when [3] proposed a management theory, in which we find
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