Term User Experience Research Articles

Making Order in User Experience Research to Support Its Application in Design and Beyond

The term User Experience (UX) was introduced to define the dynamics of the human-product interaction, and it was thought that design would have been a main recipient of UX research. However, it can be claimed that the outcomes of UX studies were not seamlessly transferred into design research and practice. Among the possible reasons, this paper addresses the fragmentary knowledge ascribable to the field of UX. The authors reviewed the literature analyzing the conceptual contributions that interpret UX, proposing definitions and/or a theoretical framework. This allowed the authors to provide an overview of recurring elements of UX, highlighting their relationships and affecting factors. This research aims to clarify the overall understanding of UX, along with its key components (the user, interaction, the system, and context) and dimensions (ergonomic, affective, and the cognitive experiences). The authors built a semantic construction inspired by the structure of a grammatical sentence to highlight the relationship between those components. Therefore, UX is defined by a subject/user who performs an action-interaction towards an object-system. A complement-context better defines the condition(s) where the action-interaction takes place. This work is expected to lay the foundations for the understanding of approaches and methods employed in UX studies, especially in design.

The Trend of Published Literature on User Experience (UX) Evaluation: A Bibliometric Analysis

The term user experience (UX) emerged in the early 1990’s. Thenceforth, UX has become a key term for researchers to focus on aspects that go beyond usability and particularly in the field of Human Computer Interaction (HCI). The aim of this study is to analyse the bibliometric aspect of UX evaluation literature from Scopus database whereby 644 papers were extracted. The study utilised publishing or perishing software to collect the data, while VOSviewer was used to visualise the data. Data analysis was also carried out using SPSS and Microsoft Excel. The publication of articles between 2018 and 2019 increased to 117 articles in 2019 and this is the highest publication to date. Most of the publications are from journals and conferences, mainly in English. Based on the analysis of the co-occurrence map of all keywords in the articles published, the keywords frequently used by the authors are user experience (416) and user experience evaluation (155). Most of the research related to UX evaluation was conducted in United States; and the researchers prefer multi-authored publications. The co-authorship map of the journal’s authors showed that V. Roto is one of the dominant co-authorships. Other than that, Arnold P. O. S. Vermeeren is also the most cited author of UX evaluation in Scopus database. This study presents the history of scientific literature in user experience evaluation and will provide guidance for future research.

Spatial User Experience: A Multidisciplinary Approach to Assessing Physical Settings

In the fields of Product Design and Human–Computer Interaction, the term User Experience has been used to describe the interaction with products and systems. The largest product that humans interact with is the built environment. We use the built environment constantly for various functions. Based on a thorough review of the literature from multiple disciplinary sources, we introduce a model of Spatial User Experience (SUE), in which we define six dimensions as the main influential factors of the User Experience. These dimensions are categorized into two groups: (1) Ergonomic–Instrumental, including Spatial Cognition, Physical Compatibility, and Environmental Compatibility; and (2) Affective, comprising Emotional Reaction, Spatial Appreciation, and Proxemics. Furthermore, the User Experience influences behavioral responses, which will depend on the context and the activity performed. The model aims to be flexible enough to be applied in different physical settings. Its purpose is to contribute to the theory building in User Experience and Interior Design and to provide a foundation for empirical research. Future studies will be able to further validate the relationships defined in the model in diverse physical settings, identifying the dimensions that have greater impact on the User Experience. Ultimately, it is our objective to orient practitioners in the design of places that foster positive experiences and well–being.

Mobile and Internet Communication: Privacy Risks for Youth in Bangladesh

This article looks into the privacy perception and vulnerability among Bangladeshi urban youth using mobile and computing devices. Based on a survey it shows a significant number of the youths are unaware about the concept of privacy in the ‘Digital Age’ and also has little or no idea about possible risks relating to shared voice and data communications. Amid the absence of any clear-cut privacy framework at the national level, this article has found that the level of trust on existing mobile telephony to be significantly higher than the Internet. This research concluded that the long term user experience (or absence of it) in mobile phone and Internet do not have any impact on Bangladeshi youths’ perception on possible privacy related vulnerabilities. Concern over data manipulation has also been identified a major influential factor in deciding youth's online behavioral patterns.

The Effect of Culture on Emotions and Trust of Websites

This paper explores the effect of culture on the emotions invoked when different websites are viewed, and the perception of that website’s trustworthiness. Traditionally, researchers in the human computer interaction (HCI) field have focused on task-oriented usability, committed to improving efficiency. Eventually, the importance of other aspects of technology use was recognized, one of which were emotions, all grouped under the umbrella term user experience. Numerous studies show that culture has an influence on the user’s perception of usability and interface preferences. Seeing this relationship between culture and usability, one between culture and user experience remains to be explored. A survey was conducted as part of the methodology, where two cultural groups, Bosnians and the Chinese, participated with the aim of capturing differences and similarities in the perceptions of different classes of websites. The different types used are flashbased, text-dominated, combination of text and graphics, graphic-intensive and virtual reality. Two samples are culture-specific and the rest are either Australian or American. The study reveals the similarities and differences between the two cultural groups examined. Each cultural group rendered both positive and negative emotional responses from the survey and their perceptions of trustworthiness also varied.

Developing Elements of User Experience for Mobile Phones and Services: Survey, Interview, and Observation Approaches

AbstractThe term user experience (UX) encompasses the concepts of usability and affective engineering. However, UX has not been defined clearly. In this study, a literature survey, user interview and indirect observation were conducted to develop definitions of UX and its elements. A literature survey investigated 127 articles that were considered to be helpful to define the concept of UX. An in‐depth interview targeted 14 hands‐on workers in the Korean mobile phone industry. An indirect observation captured daily experiences of eight end‐users with mobile phones. This study collected various views on UX from academia, industry, and end‐users using these three approaches. As a result, this article proposes definitions of UX and its elements: usability, affect, and user value. These results are expected to help design products or services with greater levels of UX. © 2011 Wiley Periodicals, Inc.This article was published online on 20 October 2011. An error was subsequently identified. This notice is included in the online and print versions to indicate that both have been corrected 13 June 2013.