Telecommunication Services Research Articles

Evaluation of Competitive Strategies for Telecommunication Broadband Development in County-Level Cities: A Case Study

In today's digital era, broadband network has become the cornerstone of promoting economic and social development, especially county-level cities have become one of the crucial areas for telecom service providers to compete for market share. In order to deeply explore the development and competition strategy of telecom broadband in county-level cities, this thesis uses SWOT analysis to systematically analyze the advantages, disadvantages, opportunities and threats of telecom operators in county-level cities through the case of telecom broadband in Dengzhou City, Henan Province, and based on this analysis, analyzes the factors such as market positioning, pricing strategy, service quality, and promotional means, etc., and deeply analyzes the current situation and future development trend of the telecom broadband market in county-level cities. The current situation and future development trend of the telecom broadband market in county-level cities are analyzed in depth.

Performance evaluation of a firewall service based on virtualized IncludeOS unikernels

Network function virtualization technology has long moved beyond the experimental phase to become a standard in the implementation of modern telecommunications networks. It is anticipated that in the near future all network services will be implemented in software based on cloud-native architecture. As a result, telecommunications service providers have started exploring containers and unikernels as alternative technologies to traditional virtual machines. This paper presents performance evaluation of a firewall service based on IncludeOS unikernels. It shows that IncludeOS unikernels achieve promising performance results compared to Ubuntu-based virtual machines and containers. The presented evaluation is based on a number of experiments and benchmarks performed to investigate how different parameters of a firewall service change depending on the number of firewall rules.

Discriminant Factors Influencing Consumer Decision in Choosing Prepaid Cards in Mataram City

The swift evolution of telecommunication technology has significantly influenced telecommunications service providers in Indonesia. Amidst intense competition in the prepaid card market, only two companies, PT. Telkomsel and PT. Indosat, have successfully dominated the market share. This research aims to identify variables related to marketing mix factors, internal factors, and external factors that differentiate consumer decisions in choosing prepaid cards from PT. Telkomsel and PT. Indosat in Mataram City. The research was conducted in Jember City with 155 respondents using prepaid cards from both companies. The sampling method employed was Purposive Sampling, and data analysis utilized Discriminant Analysis. Based on the simultaneous significance test, it is concluded that there is no difference between the two groups in selecting prepaid GSM cards from PT. Indosat and PT. Telkomsel, as evidenced by a Chi-Square value of 17.001 with a significance level of 0.199. However, the partial significance test, as seen from the computed F-value and the significance level below 0.05, reveals that only the attitude variable significantly differentiates the selection of prepaid GSM cards from PT. Indosat and PT. Telkomsel by consumers. In conclusion, variables related to marketing mix factors, internal factors, and external factors do not differentiate consumer behavior in choosing prepaid GSM cards from PT. Telkomsel and PT. Indosat.

Technology acceptance and users’ satisfactions with telecommunication services

Technological innovation and advancement have augmented the space of productivity in terms of quality and quantity, goods and services delivery and the removal of overall stress embedded in jobs. This achievement also comes with the challenge of technology acceptance as well as user satisfaction with the technology, especially in the telecommunication industry in Nigeria. Hence, the objectives of this research are to determine the extent of users’ satisfaction in the telecommunication industry and examine the technology acceptance of telecommunication products. Two thousand participants were selected for the study in the Ibadan metropolis and Pearson Product Moment Correlation (PPMC) was used in analysing the information gathered from respondents. The result of the analysis (r = .713, n= 2000, P (.003) < 0.05) revealed that participants considered factors such as availability of the network, network coverage, quality of service and call rate before choosing a network provider or telecommunication brand in the studied area. It was concluded in this study that participants considered factors such as availability of service, novelty technology, service availability, call rate and data rate before choosing a brand of telecommunication service in the study area. The research showed that service availability, call rate and data rate are factors considered by customers before choosing a brand of telecommunication service. The research also revealed that telecommunication service is an accepted technology in the studied area with some inherent challenges. Going by the outcomes of this study, it can be concluded that there is a correlation between the users’ satisfaction and technological acceptance in telecommunication industries in Nigeria. It is therefore recommended that telecommunication providers should enhance the quality of service and minimize the call rate, especially on phone calls and short message services (SMS) in other to satisfy their customers and win more patronage.

Impact of digital transformation on global services trade flows

Abstract Globalization paired with rapid technological advancements has transformed the landscape of the services trade, positioning digital transformation as a critical determinant of trade flows. This analysis delves into how digital transformation influences global services trade flows, establishing a model to examine the dynamics between exports and imports. Through empirical analysis using cross-country panel data, the study reveals a positive correlation between digitalization and the activities of exporting and importing services. Notably, the escalation in digitalization level markedly boosts exports in telecommunication, information technology, and other business sectors. Factoring in controls such as exchange rates and trade efficiency, the findings highlight digital transformation’s role in elevating the growth rate of global services trade exports by 5.82%, especially pronounced in telecommunication and information services sectors. The study advocates for enhanced investment in digital infrastructure and policy innovation to minimize trade barriers and optimize global services trade flows.

Assessing the Key Drivers of Sustainable Economic Growth in Laos: Emphasis on Infrastructure Investment

This study delves into the factors driving sustainable economic growth in Laos, with a particular emphasis on infrastructure investments. Employing advanced analytical techniques, including GMM regressions and ARDL models, we analyze data spanning from 1995 to 2020, offering valuable insights and policy recommendations. Our consistent findings underscore the pivotal role of electricity infrastructure investments in spurring economic expansion. Highlights the positive impact of telecommunication infrastructure and a skilled workforce, emphasizing the importance of technological advancements and human capital development. An investigation from various angles reveals that variables like agriculture, air transport, industry, and services emerge as significant contributors to growth, emphasizing its multifaceted nature, and we introduce exchange rates as a variable, unveiling their potential for both positive and negative impacts on economic growth. In the long run, our study identifies a positive relationship between air transport, human capital, labor force, industry, services, exchange rates, and economic growth, highlighting their central role in policy efforts. In the short term, we observe that investments in the industry positively influence growth, while exchange rate fluctuations can have adverse effects. Our research underscores the critical importance of infrastructure investments, especially in electricity and air transport, for driving economic growth in Laos. Factors such as mobile telecommunication technology, human capital, agriculture, industry, and services also make substantial contributions to sustained growth. Notably, exchange rates can have both positive and negative effects, underscoring the need for meticulous management by policymakers to support Laos in its pursuit of rapid economic development.

ОГЛЯД МЕХАНІЗМІВ ROOT CAUSE АНАЛІЗУ ТЕЛЕКОМУНІКАЦІЙНИХ МЕРЕЖ

Telecommunication networks are an integral part of modern information society, providing data transmission and communication among millions of users worldwide. The complexity and scale of these networks are constantly growing, which increases the demands on their reliability and stability. One of the key tasks in ensuring the efficient operation of telecommunication networks is the identification and elimination of the root causes of failures and anomalies that can significantly affect the quality of service for end users. Root cause analysis (RCA) is a powerful tool for identifying the primary causes of problems, preventing their recurrence, and enhancing the overall reliability of networks. The article provides a detailed review of contemporary methods and tools of RCA used in telecommunication networks. In particular, methods such as fishbone diagram analysis, the «five whys» method, fault tree analysis, and the application of machine learning for big data analysis are considered. Each of these approaches has its advantages and disadvantages, and their comprehensive use allows for higher accuracy and efficiency in identifying the root causes of problems. Practical examples demonstrate the effectiveness of applying various RCA methods to solve specific problems in telecommunication networks. For instance, the use of fishbone diagram analysis and the «five whys» method allows for the identification of the primary causes of network delays and equipment issues at base stations. The implementation of failure prediction systems based on machine learning significantly enhances network reliability by allowing for the early detection of potential problems and the necessary technical measures. The prospects for the development of RCA in telecommunication networks are outlined. The primary focus is on the development of adaptive and self-learning systems capable of dynamically responding to changing network conditions. The use of more complex artificial intelligence algorithms and tools for predicting potential problems will significantly improve the effectiveness of RCA and ensure high-quality telecommunication services.

Designing a Holistic Marketing Model in the Telecommunications Services Sector

Objective: This study aimed to design and explain a holistic marketing model in the telecommunications services sector. Methodology: The research is applied in nature and employs a mixed-methods approach (qualitative-quantitative). In the qualitative phase, 11 experts in marketing and senior managers of telecommunications companies were selected through purposive sampling and interviewed using semi-structured interviews. In the quantitative phase, a questionnaire with 29 items was distributed among 108 marketing and sales managers and staff of telecommunications companies in Tehran and Hamedan. The quantitative data were analyzed using SPSS and Smart-PLS software. Findings: The results revealed that the holistic marketing model in the telecommunications services sector consists of six main themes and twenty-nine sub-themes. This model helps telecommunications companies to enhance customer loyalty, improve market share, and elevate overall company performance by utilizing both traditional and modern marketing strategies. Conclusion: The study concludes that implementing a holistic marketing model can positively impact the performance of telecommunications companies. To successfully implement this model, companies should leverage modern marketing approaches such as experiential marketing, social media marketing, and collaborative marketing.

Alarm Webs: A Framework for Decoding RAN Alarm Dynamics

This paper introduces “Alarm Webs”, a pioneering framework designed to decode the dynamics of Radio Access Network (RAN) alarms, utilizing a novel graph-theoretic approach. Leveraging directed graphs (digraphs), this work uniquely encodes RAN alarm data, with each alarm represented as a node and its severity indicated by distinct colors. The edges of these graphs signify the sequence of alarms, creating a directional flow from one alarm to the next. Utilizing a comprehensive dataset from a major telecommunications service provider in the UK, encompassing alarms from 4G and 5G networks across over 7,000 base stations, the framework ofers an unprecedented analysis of alarm patterns and interactions. The proposed methodology involves the calculation of in-degrees and out-degrees for each node, identifying those with in-degrees higher than four as significant indicators of commonly resulting alarms. This threshold-based selection is instrumental in isolating the most impactful alarms. Additionally, the application of Sankey diagrams brings an intuitive visualization of alarm causality, based on the in-degree centrality of the nodes. This approach not only clarifies the complex interrelationships among alarms but also aids in identifying potential cascading issues within the network. By effectively mapping alarm sequences and identifying key alarms, this framework paves the way for enhanced network reliability and proactive maintenance strategies in the ever-evolving telecommunications landscape.

Antecedents of customers brand loyalty: an empirical study in telecommunications service market in Algeria

Antecedents of customers brand loyalty: an empirical study in telecommunications service market in Algeria

НАУЧНО-МЕТОДИЧЕСКИЙ ПОДХОД К ОБОСНОВАНИЮ ВЫБОРА СТРАТЕГИИ КОНКУРЕНТНОГО ПОВЕДЕНИЯ ПРЕДПРИЯТИЙ СФЕРЫ ТЕЛЕКОММУНИКАЦИОННЫХ УСЛУГ

The article reveals the content of a scientific and methodological approach to justifying the choice of a strategy for the competitive behavior of enterprises in the telecommunications services sector, which is based on methodological tools for analyzing the influence of environmental factors, assessing the state of competition in the product market and determining the level of competitiveness of telecommunications enterprises. The proposed approach is adapted to the industry specifics of the activities of enterprises in the telecommunications services sector and allows us to quantitatively describe the algorithm for constructing an optimal portfolio of strategic alternatives for competitive behavior.

ОЦЕНКА КОНКУРЕНТНОГО ПОВЕДЕНИЯ ПРЕДПРИЯТИЙ СФЕРЫ ТЕЛЕКОММУНИКАЦИОННЫХ УСЛУГ НА РЫНКЕ ОЛИГОПОЛИИ

The article presents a methodological approach to assessing the competitive behavior of enterprises in the telecommunications services sector, which takes into account the strength of the oligopolistic interdependence of competitors, and also allows to justify the type of their competitive behavior based on possible reactions to the actions of the competitive environment. The proposed approach is adapted to the internal features and industry specifics of the activities of enterprises in the telecommunications services sector. Its use will make it possible to include an estimation of the competitive behavior of enterprises in the arsenal of methods for quantitative analysis of the state of competition in the market.

ПЛЮСЫ И МИНУСЫ ИСПОЛЬЗОВАНИЯ ИНФОРМАЦИОННЫХ ТЕХНОЛОГИЙ В ОРГАНИЗАЦИИ КОНТАКТНОГО ЦЕНТРА

The purpose of the study was to analyze the experience of creating contact centers to serve customers in the field of telecommunications services with the involvement of operators and the latest technologies. Objectives. Conduct a comparative analysis of the work of a call center with regular operators and call centers using virtual assistants. Identify the advantages and disadvantages of using chatbots in the work of communication centers. Methodology. The methodological basis of the study is the study of available sources describing the advantages and disadvantages of customer service in the field of the Internet and telephony. Results. An analysis of the work of communication centers with experience in attracting information services was carried out. Conclusions. The optimal option for a call center is to combine live communication between employees and clients with the possible involvement of chatbots outside of working hours in order to reduce the load on operators and reduce client dissatisfaction with the inability to solve problems at the time of contact.

Phoning Home: The Procurement of Telecommunications Services for Prison Systems in the United States *

Phoning Home: The Procurement of Telecommunications Services for Prison Systems in the United States *

Predicting opinion leadership based on demographics - a study for mobile telecom services

Predicting opinion leadership based on demographics - a study for mobile telecom services

Implementation of 5G Telecommunication Network Services in Indonesia based on Techno-economic Analysis

The 2300 MHz spectrum is a medium band that telco operators will not pay much attention to when they deploy 5G. They are more comfortable at 2.6 GHz, 3.5 GHz, 26 GHz, and 28 GHz, in addition to 700 MHz for the breadth of coverage. The performance of cellular telecommunications services based on 5G technology is possible for new operators, although it will be carried out as stand-alone services. This opportunity will be taken by looking at internet subscriber data/data communication from existing operators as active internet users, which is quite large and has a potential of over 250 million users. There has been no previous study regarding the feasibility of deploying this 5G technology-based Broadband Wireless Access (BWA) Network. Based on the experience of implementing previous generations of telecommunication service technology, the government and operators need to be careful in determining the right moment to deploy this 5G technology service, which is predicted to be able to provide broadband services with streaming capabilities of 10 to 100 times the streaming speed of 4G technology. It should be noted that the lack of success of 3G performances in 2006 from 2G, 2.5G, and 2.75 G. Almost all operators who were expected to be very lucky turned out to be not optimal; even now, only 4 operators are playing on 3G. where they have not been able to force users of the 2G generation to switch to 3G, including in big cities where the performance of the 3G network is not yet optimal and evenly distributed. Still, many areas are blank spots from 3G networks and services. From this experience, scientific studies are needed to ensure the feasibility of the upcoming 5G BWA business and identify business opportunities that can be implemented. The feasibility analysis must be viewed from various aspects, namely aspects of technical readiness, market aspects, and financial aspects in terms of the techno-economics of the operators who will provide 5G telecommunications services by calculating several essential parameters as a measure of business feasibility, namely Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period (PBP).

Implementation of 5G Telecommunication Network Services in Indonesia based on Techno-economic Analysis

The 2300 MHz spectrum is a medium band that telco operators will not pay much attention to when they deploy 5G. They are more comfortable at 2.6 GHz, 3.5 GHz, 26 GHz, and 28 GHz, in addition to 700 MHz for the breadth of coverage. The performance of cellular telecommunications services based on 5G technology is possible for new operators, although it will be carried out as stand-alone services. This opportunity will be taken by looking at internet subscriber data/data communication from existing operators as active internet users, which is quite large and has a potential of over 250 million users. There has been no previous study regarding the feasibility of deploying this 5G technology-based Broadband Wireless Access (BWA) Network. Based on the experience of implementing previous generations of telecommunication service technology, the government and operators need to be careful in determining the right moment to deploy this 5G technology service, which is predicted to be able to provide broadband services with streaming capabilities of 10 to 100 times the streaming speed of 4G technology. It should be noted that the lack of success of 3G performances in 2006 from 2G, 2.5G, and 2.75 G. Almost all operators who were expected to be very lucky turned out to be not optimal; even now, only 4 operators are playing on 3G. where they have not been able to force users of the 2G generation to switch to 3G, including in big cities where the performance of the 3G network is not yet optimal and evenly distributed. Still, many areas are blank spots from 3G networks and services. From this experience, scientific studies are needed to ensure the feasibility of the upcoming 5G BWA business and identify business opportunities that can be implemented. The feasibility analysis must be viewed from various aspects, namely aspects of technical readiness, market aspects, and financial aspects in terms of the techno-economics of the operators who will provide 5G telecommunications services by calculating several essential parameters as a measure of business feasibility, namely Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period (PBP).

Implementation of 5G Telecommunication Network Services in Indonesia based on Techno-economic Analysis

The 2300 MHz spectrum is a medium band that telco operators will not pay much attention to when they deploy 5G. They are more comfortable at 2.6 GHz, 3.5 GHz, 26 GHz, and 28 GHz, in addition to 700 MHz for the breadth of coverage. The performance of cellular telecommunications services based on 5G technology is possible for new operators, although it will be carried out as stand-alone services. This opportunity will be taken by looking at internet subscriber data/data communication from existing operators as active internet users, which is quite large and has a potential of over 250 million users. There has been no previous study regarding the feasibility of deploying this 5G technology-based Broadband Wireless Access (BWA) Network. Based on the experience of implementing previous generations of telecommunication service technology, the government and operators need to be careful in determining the right moment to deploy this 5G technology service, which is predicted to be able to provide broadband services with streaming capabilities of 10 to 100 times the streaming speed of 4G technology. It should be noted that the lack of success of 3G performances in 2006 from 2G, 2.5G, and 2.75 G. Almost all operators who were expected to be very lucky turned out to be not optimal; even now, only 4 operators are playing on 3G. where they have not been able to force users of the 2G generation to switch to 3G, including in big cities where the performance of the 3G network is not yet optimal and evenly distributed. Still, many areas are blank spots from 3G networks and services. From this experience, scientific studies are needed to ensure the feasibility of the upcoming 5G BWA business and identify business opportunities that can be implemented. The feasibility analysis must be viewed from various aspects, namely aspects of technical readiness, market aspects, and financial aspects in terms of the techno-economics of the operators who will provide 5G telecommunications services by calculating several essential parameters as a measure of business feasibility, namely Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period (PBP).

Ups and Downs of Telecommunication Market Size in Bangladesh and the Service Impacts to Customers

Purpose - This study comprehensively analyzes the telecommunication market in Bangladesh, focusing on its historical and current growth patterns, the challenges encountered by service providers, and the effects on customers in terms of access, affordability, and service quality. The research also recommends strategies and policy options to enhance the telecommunication market in Bangladesh.
 Design/Methodology/Approach - Our research methodology is a combination of surveys and observations. A cross-sectional survey was conducted to collect data on the current state of the telecommunication market and its impact on customers. We utilized convenience sampling to select 101 participants representing diverse regions of Bangladesh, including both prepaid and postpaid mobile and internet users. The survey employed open-ended and closed-ended questions, covering topics such as service costs, network coverage, service quality, and the influence of telecommunication services on daily life. Data collection methods included online distribution, in-person interviews, and in-depth observations involving key telecommunication market stakeholders.
 Findings - While the research unveiled notable revenue growth, subscriber base expansion, and technological advancements in the Bangladesh telecommunication market, it also revealed customer challenges, particularly in rural areas, related to access, affordability, and service quality. Recommendations for market improvement encompass expanding network coverage in underserved regions, reducing taxes and fees, and promoting the use of affordable smartphones to boost internet penetration and digital literacy.
 Research Implications - The insights derived from this research hold significant value for policymakers, telecommunication service providers, and stakeholders regarding the challenges faced by the Bangladesh telecommunication market. This study is instrumental in enhancing the telecommunication market’s role in Bangladesh’s economic and social development.

EFFECTIVENESS OF INFORMATION SUPPORT FOR MANAGERIAL COLLABORATION AMONG HOSPITALITY INDUSTRY ENTERPRISES

The management accounting tools that are used in management activities and the main factors that are necessary for successful management accounting are analyzed. The goal we set in preparation of our article, is to reveal the main aspects of the organization of the effectiveness of the management accounting system as a source of information support for the process of management decision-making, the identification of problems that arise in the process of formation and functioning of this system, and the advantages it provides to the hotel business enterprise. The main requirements for information in the management accounting system and their influence on the definition of the concept of "management accounting" are outlined. It was found that the definitions presented in Table 1 have in common that the main task of management accounting is to provide unbiased information necessary for making management decisions by the relevant management units of the enterprise. The content of management accounting and methods of its implementation are presented schematically. The organization of information support of the hotel business is considered in the example of hotel "A" and the information equipment of hotel "A" is studied, in particular 14 personal computers that are combined into one network. The efficiency indicators of the information service of the hotel business are analyzed and it is determined that the highest consumer satisfaction with information support corresponds to the service providing telecommunication services, security service, and engineering service, and in turn, indexing the degree of consumer satisfaction with the information base will allow formalizing the organizational work of the hotel based on needs and expectations, and this will make it possible to select strategic alternatives to improve the quality of the hotel enterprise. The effectiveness of information support of managerial collaboration among hospitality industry enterprises has been analyzed, measures have been developed to intensify the management activities of Hotel “A” based on the use of information systems and technology. It was proved that they are effective and can be implemented in the activities of the hotel business.