Telecommunications Industry Research Articles

EXAMINING THE ROLE OF SERVICE QUALITY DIMENSIONS OF MOBILE PHONE SERVICE PROVIDERS; AN EMPIRICAL STUDY

Service quality has become a critical factor for the competitive advantage of mobile phone service providers in the telecommunication industry. This study explores the key factors influencing service quality in mobile phone service providers and their impact on customer satisfaction and loyalty. The analysis focuses on dimensions such as network quality, customer support, pricing, service reliability, and value-added services. The research aims to identify how these factors contribute to the overall perception of service quality and determine the most significant determinants of customer satisfaction. The non-probability convenience sampling technique is the most suitable method when it is not possible to obtain information from every member of the sample population. Additionally, the precise population frame of mobile phone service consumers in the study area could not be determined, as the number of users could not be ascertained. The interview schedule was employed to acquire the primary data from the respondents. The data that has been collected is coded and inserted into a primary table. The data are analysed in accordance with the nature of the data and the intent of the analysis (nature of the problem) using the SPSS software. For the purpose of the research, a sample size of 100 respondents is selected from an infinite population. A random sample strategy was used by the researcher in order to choose the objects that would be used for sampling. The findings highlight the need for service providers to continuously adapt and enhance their service offerings to meet evolving customer expectations and maintain competitiveness in a rapidly changing market

Independent Site Approach for Brand Internationalization Adoption of Companies: Basis for Strategic Plan

This study investigated the sustainability practices of China Unicom Big Data Limited Company within the telecommunications industry, focusing on their types, objectives, benefits, and challenges. Through quantitative data analysis and survey questionnaires, key findings revealed four categories of sustainability practices: energy efficiency, waste management, data security, and community engagement. While positive trends existed, improvements were needed, especially in energy efficiency and waste management. Objectives included carbon neutrality, operational efficiency, research, and employee well-being, with perceived benefits such as cost savings and reputation enhancement. Challenges included cost implications and industry evolution, though their severity was contested. The study proposed a strategic plan emphasizing a holistic approach, prioritizing carbon neutrality, strengthening regulatory compliance, and enhancing monitoring and evaluation. Recommendations included adopting a holistic approach, prioritizing carbon neutrality, strengthening regulatory compliance, and enhancing monitoring and evaluation to achieve sustainability objectives and align with global targets.

Revitalizing Pakistan's Telecommunication Sector: Analyzing the Impact of Transformational Leadership Styles and Job Autonomy on Employee Vitality, with the Moderating Role of Self-Efficacy

This research study investigates the relationship between transformational leadership (TL), job autonomy (JA), self-efficacy (SE), and employee vitality (EV) in organizational contexts. This study, based on Self-Determination Theory, examines how these elements interact to impact employees' perception of vitality, excitement, and motivation at work. Data was acquired from telecom industry employees using a survey method and was analyzed through SPSS and Smart PLS. The findings show that transformational leadership is crucial in increasing employee vitality, underlining the relevance of inspiring leadership approaches in cultivating a vibrant workforce. Furthermore, job autonomy has been revealed as a strong predictor of employee vitality, emphasizing the importance of job design in influencing individuals' motivation and well-being. However, the study fills a significant research gap and adds a vital dimension by investigating the moderating influence of self-efficacy, or a person's conviction in their ability to do tasks. The findings show that self-efficacy moderates the links between transformational leadership and employee vitality considerably. Employees with higher degrees of self-efficacy gain even more from transformational leadership in terms of vitality. These findings have far-reaching consequences for both organizational practice and future study. They emphasize the need of leadership development, job design, and self-efficacy cultivation inside enterprises to enhance employee vitality. The study also encourages additional research into the dynamics of these relationships and the environmental and individual variables that may impact the reported effects

An Allocation and Optimization Procedure for ARPANET Network Reliability Using Particle Swarm Optimization

In this paper we study the expansion of the telecommunications industry and the complexity of communications infrastructures. For ARPA networks such as ARPANET, the provision of integrated broadband service is essential. The new technology used in ARPANETs and changing traffic patterns have attracted much research attention to network topological design. Most topological design researchers have proposed techniques based on expensive exchange-based hardware. We presented a realistic ARPA network model in this study. ARPA network architecture includes network optimization. We proposed to apply particle swarm optimization (PSO) to enhance the ARPA network, and we also estimated the appropriate distribution of each system component using an exponential cost function. The results of the study show that the optimizer (PSO) had good results.

Human Versus Corporate Tone of Voice: Which one Performs Better in The Telecommunication Industry?

Human Versus Corporate Tone of Voice: Which one Performs Better in The Telecommunication Industry?

Exploring Ethical Leadership, LMX, and Their Impact on Perceived Organisational Support and OCB in the Jordanian Telecom Sector

This study investigates the interrelationships among ethical leadership, perceived organizational support (POS), and organizational citizenship behavior (OCB) in the context of the Jordanian telecom sector, considering the moderating role of leader-member exchange (LMX). Employing a quantitative research design with a cross-sectional approach, data were collected through a questionnaire survey from 280 employees working in Jordanian telecom industries, and SmartPLs was used for data analysis. The results reveal substantial and meaningful associations between ethical leadership, POS, and OCB. Ethical leadership significantly and positively influences both POS and OCB, signifying that leaders who exemplify ethical conduct, fairness, and integrity contribute to employees' perceptions of organizational support and support their active engagement in citizenship behaviors. Moreover, the findings highlight a positive correlation between POS and OCB, indicating that when employees perceive robust organizational support, they are more inclined to extend their contributions beyond their job descriptions. LMX is shown to play a moderating role in the relationship between ethical leadership and OCB, as well as in the relationship between POS and OCB. These findings underscore the pivotal role that high-quality leader-member relationships play in amplifying the positive impacts of ethical leadership and POS on OCB. This research enriches understanding of ethical leadership, POS, and OCB within the Jordanian telecom sector. The implications of these findings are significant, providing valuable insights for organizations in this industry. These insights include developing and promoting ethical leadership practices, creating a supportive work environment, and strengthening leader-member relationships. The practical implications extend to leadership development programs, performance management systems, and reward structures that aim to encourage and reinforce OCB among employees.

Customer Churn Analysis in Telecom Industry using Kaplan–Meier and Cox Proportional Hazards Model

Customer churn poses a significant challenge for companies in the telecom industry, impacting revenue and profitability. In this paper, we present a comprehensive survey of customer churn analysis methodologies, focusing on the application of logistic regression, Kaplan-Meier survival analysis, and the Cox Proportional Hazards Model. Logistic regression serves as a fundamental technique for binary classification, enabling the prediction of churn based on customer attributes and behaviors. Kaplan-Meier survival analysis offers insights into customer survival probabilities over time, facilitating the identification of high-risk cohorts. Additionally, the Cox Proportional Hazards Model provides a flexible framework for analyzing the impact of predictor variables on churn timing, accounting for censoring and time-varying covariates. Through a review of existing literature, case studies, and practical applications, we explore the strengths and limitations of these methodologies in customer churn prediction. We also discuss challenges in data collection, feature engineering, and model evaluation, along with future research directions to enhance churn analysis effectiveness. By leveraging logistic regression with Kaplan-Meier and the Cox model, telecom companies can develop robust churn prediction models to improve customer retention strategies and mitigate revenue loss. Keywords: Customer churn analysis, Telecom industry, Logistic regression, Kaplan-Meier survival analysis, Cox Proportional Hazards Model, Retention strategies.

The Effect of Dimension of Triangular Theory of Love on Brand Loyalty in the Mobile Telecommunication Industry

In the ever-growing digital era, internet access has become a basic need in everyday life. With the increasing number of internet users in Indonesia, so more data packages from cellular operator brands are appearing. Overall, customers who engage in expressive brand relationships can easily demonstrate brand loyalty attitudes and behaviour. Customer loyalty to a brand does not only occur because of continuous satisfaction, because customer satisfaction alone is not enough to guarantee a long-term relationship. Therefore, this research examines the customer's emotional perspective, especially love which is used as a mechanism to strengthen unwavering loyalty. One theory that discusses love is the Triangular Theory of Love put forward by Sternberg in 1986 which states that there are three elements in love, namely intimacy, commitment and passion. Data processed by 204 data package users from 4 brands of cellular operators in 6 major cities on the island of Java in Indonesia, using non-probability sampling techniques with a purposive sampling method, and analysed using Structural Equation Modelling (SEM) based on Partial Least Square (PLS) via the SmartPLS 4.1 application.

Explaining customer churn prediction in telecom industry using tabular machine learning models

The study addresses customer churn, a major issue in service-oriented sectors like telecommunications, where it refers to the discontinuation of subscriptions. The research emphasizes the importance of recognizing customer satisfaction for retaining clients, focusing specifically on early churn prediction as a key strategy. Previous approaches mainly used generalized classification techniques for churn prediction but often neglected the aspect of interpretability, vital for decision-making. This study introduces explainer models to address this gap, providing both local and global explanations of churn predictions. Various classification models, including the standout Gradient Boosting Machine (GBM), were used alongside visualization techniques like Shapley Additive Explanations plots and scatter plots for enhanced interpretability. The GBM model demonstrated superior performance with an 81% accuracy rate. A Wilcoxon signed rank test confirmed GBM’s effectiveness over other models, with the p-value indicating significant performance differences. The study concludes that GBM is notably better for churn prediction, and the employed visualization techniques effectively elucidate key churn factors in the telecommunications sector.

The Effects of Motivational Factors on Employee Performance: A Case Study on Telecommunication Sector in Nangarhar, Afghanistan

This study evaluates the impact of motivating variables on worker performance in Nangarhar, Afghanistan’s telecommunications industry. The data from relevant respondents is gathered using the stratified random sampling technique. The study’s sample size consists of 120 workers from Nangarhar telecommunications industry. The study’s outcome is analyzed using the basic linear regression technique. Positive correlations have been found between motivating elements and employee performance. This suggests that employee performance will rise in tandem with an increase in motivating factors. The degree of relationship is shown by the correlation’s size, which is 73%. This suggests that there is a 73% correlation between motivating factors and employee performance. According to the anticipated positive coefficient of motivating variables, employee performance would climb with every unit increase in these components. With all other variables held constant, an increase of one unit in motivational factors would result in an average improvement in employee performance of 35.4%, according to the magnitude of the coefficient, which is 0.354. The explanatory power of the study’s independent variables is indicated by the R-square. The study’s R-square of 68 percent indicates that the independent factors contributed 68 percent of the variation in the dependent variable. The model’s overall relevance or fitness is demonstrated by the F-statistics. Since the model’s p-value is less than 5%, the model as a whole is significant.

Deriving a Sustainability Index for EF Emissions and Carbon Footprint for the Telecom Industry

Deriving a Sustainability Index for EF Emissions and Carbon Footprint for the Telecom Industry

The impact of telecom industry employees’ stress perception on job burnout: moderated mediation model

BackgroundThe rapid development of the telecommunications industry in the post-COVID-19 era has brought tremendous pressure to employees making them a high-risk group for job burnout. However, prior research paid less attention to the burnout of employees. Furthermore, social support and gender have separate effects on job burnout. This study explores the mechanism of stress perception on job burnout and examines the roles of social support and gender amid it.MethodThis cross-sectional study was conducted from June 2023 to August 2023 in mainland China. A total of 39,507 were recruited by random sampling and online questionnaires, and 28,204 valid questionnaires were retained. SPSS (version 26.0) and PROCESS (Model 4 & 7) were used for correlation analysis, mediation analysis, and mediated moderation analysis.ResultStress perception can positively predict the level of job burnout of employees in the telecommunications industry, and social support plays a partial mediating role, accounts for 8.01% of the total effect, gender moderates the first half of the path in this mediation model. At the same pressure level, female can perceive more social support than male.ConclusionsUnder high pressure background, employees’ job burnout varies depending on gender and the perception of social support. Therefore, telecommunications industry managers should adopt decompression measures and targeted social support resources for different groups.

PRELUDE FOR A SUCCESSFUL DIGITAL TRANSFORMATION: EMPIRICAL EVIDENCE FROM INDIAN TELECOMMUNICATION SERVICE PROVIDER

Despite an increased focus on digital transformation, the telecommunication industry has, thus far, seen limited success regarding the effective transformation of its constituent organisations, both globally and in India. Indian telecommunication service providers (TSP) in particular face tremendous pressure to transform successfully in order to leverage the benefits of digital transformation and meet the current business challenges. This research proposes factors from internal organizational perspective that are essential for the successful transformation. This study has developed a research framework grounded in multiple theories (Resource Based View, Dynamic Capabilities and Disruptive Innovation) and based on detailed literature review. The research model was tested using responses from a robust sample of 294 domain experts in the Indian telecommunications industry. Empirical results indicate that Digital Capabilities, Digital Strategy and Corporate Level Data Strategy has strong significance on the successful Business Performance, followed by IT Function Transformation, and Digital Innovation.

Exploring the Nexus of Distance Learning Satisfaction: Perspectives from Accounting Students in Serbian Public Universities During the Pandemic

AbstractAmid the COVID-19 pandemic, teachers globally transitioned to distance learning, presenting significant challenges, particularly in developing countries. In that sense, the study investigates the usefulness and satisfaction (US) of distance learning (DL) among accounting students in Serbian public universities during the COVID-19 pandemic. The research focuses on three key factors affecting perceived US derived from existing literature, including teaching process quality (TPQ), technical qualities of distance learning platforms (TQ), and compatibility with social and pandemic conditions (CSPC). The developed theoretical model is predominantly based on the user satisfaction model. Data from 373 surveyed students, gathered through a validated questionnaire, underwent analysis using the partial least squares structural equation model (PLS-SEM). Results reveal that CSPC and TPQ significantly impact the US, whereas TQ has a minor and statistically insignificant effect. The R2 value indicates these three constructs explain a significant portion of the variance for the US, with moderate effects of CSPC and TPQ and a small effect of TQ, indicated by f2 values. Moreover, the model is found to be significantly predictive, according to the Q2 value. Besides theoretical implications, the study suggests important practical implications for university management, emphasizing regular student surveys, continuous improvement of DL systems, and effective and continuous teacher training as the vital measures for enhancing teaching quality. Improving TPQ and TQ also impacts the Serbian economy by fostering workforce development, enhancing digital transformation, stimulating telecommunication industry growth, driving digital information sector development, attracting investment and innovation, boosting global competitiveness, and promoting lifelong learning.

Inclusive Leadership and Employee Engagement as Critical Drivers of Sustainability in Telecommunication Companies

There has been a growing concern about the influence of inclusive leadership on employee engagement in the telecommunications industry. The telecommunications industry is undergoing rapid technological advancements, leading to increased competition and pressure on employees. Creating an inclusive workplace in such a dynamic environment is essential to attracting and retaining talented professionals and driving eco-innovation for sustainable development in Industry 4.0. Despite the importance of inclusive leadership, there is dearth of studies exploring the influence of inclusive leadership on employee engagement in the telecommunications industry. Hence, this study sought to examine the influence of inclusive leadership on employee engagement in selected telecommunication companies in Namibia. A qualitative approach was adopted, where face-to-face interviews were conducted using a semi-structured interview guide. The participants (22 executives) were selected for interviews from two telecommunication companies in Namibia using a purposive sampling method. Data collection involved recording and transcribing participant interviews using Microsoft Word. Thematic analysis was conducted using NVivo 20 software. Results show the importance of empathy and non-hierarchical leadership behaviour as the most critical factor influencing team engagement and discretionary effort in the telecommunications industry in Namibia. Meanwhile, clear career advancement pathways, work autonomy, cross-departmental collaboration, and supervisory support are major contributors to employee engagement for innovative performance and sustainability in the telecommunications industry.

Strategies for Overcoming Internal Deficiencies: Enhancing Organisational Efficiency, Performance, and Competitiveness

In the current fiercely competitive business landscape, organisations must consistently endeavour to improve efficiency, performance, and competitiveness. The efforts were greatly hindered by internal shortcomings, including a deficiency in core competencies, poor staff morale, and an unfavourable work environment. This research aimed to tackle these difficulties by using strategic management, efficient leadership, and a dedication to ongoing development. To achieve long-term success, it was crucial to identify the strengths of the organisation and make investments in training and development to cultivate core capabilities. To enhance employee morale, which was correlated with heightened productivity and work satisfaction, effective leadership, transparent communication, and avenues for professional development are essential. This study investigated the influence of these variables on the operational effectiveness of organisations in the telecommunications industry in southeastern Nigeria, and the findings provided valuable insights into successful tactics for addressing internal vulnerabilities, strengthening organisational resilience, and cultivating a supportive work culture. Ultimately, these insights will contribute to maintaining a competitive edge over time. Keywords: Organisational culture, Performance of an organization, Strategic management, Ongoing enhancement, Telecommunications industry.

Standard-Essential Patents in India: An Analysis of Key Cases

Enforcement and interpretation of Standard-Essential Patents (SEPs) and their terms of licensing have been challenging courts across the globe. SEPs come under the purview of both intellectual property rights and competition law making it challenging for courts. India, with its growing telecommunication industry, has been becoming a battleground for SEP litigation. This paper encapsulates India’s growing jurisprudence on Standard-Essential Patents (SEPs). The cases analysed in this paper illustrate the intricate challenges and jurisprudential developments in the field of SEPs.

The Multinational Telecommunication Companies as a Moderator to Achieve Sustainable Development Considering Standard of Living and Digital Education in Sri Lanka

In Sri Lanka, Sustainable Development cannot be achieved on its own and needs mutual Cooperation and partnership. With the COVID -19 and current economic crisis the sectors that contributed the lion share to the economy and employment such as export industries, apparel industry, were badly affected. In this regard, the telecommunication industry plays a vital role of a country. It is not only contributing to economic growth, but it is also an important platform for sustainable development by in offering innovative solutions to overcome environmental and social challenges. Currently, there are six international mobile operators in Sri Lanka. In the present study the researcher identified that even though the telecommunication industry has contributed to sustainable development it has not been carried out to evaluate their contribution on standard of living and digital education initiatives in Sri Lankan context. The researchers studied how multinational telecommunication companies contributed to sustainable development in Sri Lanka, focusing on standard of living and digital education. Also, explored the other possible existing barriers to telecommunication companies in Sri Lanka. Therefore, the research approach of this study was deductive since the researchers attempted to arrive at the conclusions based on the hypothesis by preparing a questionnaire under the quantitative research method. It was distributed among 500 students including high school students, undergraduates, and postgraduates. Subsequent to the analysis of collected data it was found that standard of living and digital education had a positive relationship on sustainable development. Furthermore, telecommunication industry can positively impact as a moderator on those initiatives and achieve a sustainable development in Sri Lanka also identified the effects it will have on society and the companies in Sri Lanka.

Change Management Process and Organizational Performance of Selected Telecommunication Firms in Nigeria

Purpose: The aim of this study was to examine the relationship between change management process and organizational performance of selected telecommunication firms in Nigeria. Methods: Survey design was used and the sampling object comprised employees of MTN, GLO and Airtel; measures of change management process employed were prepare for change (PC), create a vision for change (CVC) and implement change (IC) (independent variables) on Organizational Performance (ORGP) (dependent variable). Questionnaire was obtained from respondents using five (5) Likert scale. Purposive sampling method was used to select a sample of seventy-five (75) employees out of which seventy-three (73) copies were returned and analyzed via descriptive and inferential statistical tools. Results and Conclusion: Findings revealed that there is a significant positive relationship between PC and ORGP (0.048<0.05); there is a significant positive relationship between CVC and ORGP (0.000<0.05); and IC has a significant positive relationship with ORGP which is evident with the p-value (0.0038>0.05). The study concludes that change management has significant positive effect on organizational performance of selected telecommunication firms in Nigeria. Implication of the Research: The implication is that if telecommunication companies seek to enhance performance, they should engage in effective change management processes. Also, for telecommunication companies to perform optimally they should always pay adequate attention to preparation for change, create a vision for change and monitor change implementation for sustainable performance in the telecommunication industry, telecommunication firms should gather evidence from numerous sources when evaluating skill gaps. Before engaging in a deep discussion on a change, the design team must have a clear, exhaustive, and accurate overview of the existing status of the organization. Originality/Value: This study assessed how effective management process can be used to enhance organizational performance

Data-Driven Decision-Making: Accurate Customer Churn Prediction with Cat-Boost

In the cutthroat telecommunications industry, customer churn poses a significant threat to profitability and brand reputation. To combat this, we propose a data-driven approach to predict churn, leveraging advanced Machine Learning (ML) algorithms on a comprehensive dataset of 7043 customer records with 21 features sourced from the IEEE website. By applying one-hot encoding to transform categorical data, we optimize ML algorithm performance. Our study pits three ML algorithms against each other: Cat Boost, Stochastic Gradient Boost, and Extreme Gradient Boost. The results are striking, with Cat Boost incipient as the top performer, boasting an impressive 94% accuracy, 90% precision, 97% recall, 94% F1-score, and an AUC of 0.94. These discoveries emphasize Cat Boost's extraordinary ability to predict churn, empowering telecom companies to proactively prevent attrition, target high-risk customers, and make data-driven decisions to make the most of profits. In today's speedily developing technical landscape, correctly predicting churn is critical to meeting the ever-changing potential of customers. Our research marks a noteworthy innovation in addressing churn trials, flooring the way for long-term accomplishment in the telecom industry.