Telecommunications Industry Research Articles

Peran Komunikasi dan Musyawarah dalam Menangani Konflik Hubungan Industrial: Studi Kasus PHK di Smartfren Telecom Tbk

The purpose of writing this article is to analyze the case of unilateral termination of employment (PHK) at PT Smartfren Telecom TBK sought by the trade union association. This research method uses a qualitative research method that involves collecting and analyzing data from a variety of source articles, also known as the literature review method. In the telecommunications industry, the role of communication and deliberation is important in overcoming challenges such as layoffs. This study highlights the importance of effective communication between company management and employees to properly manage layoffs. Empathetic and clear communication helps build better relationships and reduce conflict. In addition, deliberation allows different parties to participate in finding fair and sustainable solutions. With this approach, companies can better manage layoffs, while taking into account the interests and welfare of employees.

Mobile telecommunication companies’ investment and pricing strategies for content service

Several mobile telecommunication companies (MTCs), such as AT&T, Verizon, and China Mobile, are investing in content services to drive continued growth as the telecom industry has become saturated. In this study, we investigate the competition between two MTCs, one of which (MTC 1) provides both data and content services, while the other (MTC 2) provides only data services. We propose a two-stage game-theoretic model to analyze the two MTCs' optimal pricing strategies for data service and content service as well as the investment strategy for the content service. Our analysis reveals that a higher value of value-added service offered by MTC 1 will incentivize it to raise its subscription fee for the content service and induce both MTCs to reduce the prices of their data services, which results in an increased demand for the content service and a decreased demand for MTC 2's data service. As MTC 1 invests further in the quality of the content service, it would benefit from increasing the subscription fee for the content service, and the two MTCs should increase the subscription fee for the data service. However, compared to the decisions in the scenario where MTC 1 does not provide content service, the provision of this service by MTC 1 leads to a lower subscription fee for the two MTCs' data services, an increase in the demand for MTC 1's data service, and a decrease in the demand for MTC 2's data service. These findings reveal that regularly monitoring market competition, as well as adjusting pricing strategies based on market scenarios and the value of services, can enhance competitiveness and long-term profitability for MTCs.

Design and Implementation of Lightweight Certificateless Secure Communication Scheme on Industrial NFV-Based IPv6 Virtual Networks

With the fast growth of the Industrial Internet of Everything (IIoE), computing and telecommunication industries all over the world are moving rapidly towards the IPv6 address architecture, which supports virtualization architectures such as Network Function Virtualization (NFV). NFV provides networking services like routing, security, storage, etc., through software-based virtual machines. As a result, NFV reduces equipment costs. Due to the increase in applications on Industrial Internet of Things (IoT)-based networks, security threats have also increased. The communication links between people and people or from one machine to another machine are insecure. Usually, critical data are exchanged over the IoE, so authentication and confidentiality are significant concerns. Asymmetric key cryptosystems increase computation and communication overheads. This paper proposes a lightweight and certificateless end-to-end secure communication scheme to provide security services against replay attacks, man-in-the-middle (MITM) attacks, and impersonation attacks with low computation and communication overheads. The system is implemented on Linux-based Lubuntu 20.04 virtual machines using Java programming connected to NFV-based large-scale hybrid IPv4-IPv6 virtual networks. Finally, we compare the performance of our proposed security scheme with existing schemes based on the computation and communication costs. In addition, we measure and analyze the performance of our proposed secure communication scheme over NFV-based virtualized networks with regard to several parameters like end-to-end delay and packet loss. The results of our comparison with existing security schemes show that our proposed security scheme reduces the computation cost by 38.87% and the communication cost by 26.08%.

Unveiling The Nexus Between Entrepreneurial Orientation and Organizational Performance

This study investigates the relationship between entrepreneurial orientation and organizational performance within the dynamic landscape of the telecommunications industry. Despite its critical role in driving economic growth, the interplay between entrepreneurial orientation and organizational performance in this sector remains underexplored, particularly in the context of developing economies. The data collection process for this study involved distributing questionnaires to employees within telecommunications companies in Iraq. A total of 120 questionnaires were successfully distributed and subsequently returned by the respondents. This sample size surpassed the minimum requirement of 62 respondents, as determined by G*power, a statistical software tool commonly used to calculate sample sizes for research studies. The statistical technique used was partial least squares structural equation modeling conducted using the statistical software SmartPLS 4.0. The results indicate a significant relationship between entrepreneurial orientation and organizational performance in the telecommunications domain. Through rigorous statistical analyses, it becomes evident that companies imbued with a strong entrepreneurial orientation tend to exhibit markedly superior organizational performance metrics. This empirical evidence corroborates existing literature and extends our understanding of how entrepreneurial orientation influences organizational performance outcomes, specifically within the telecommunications sector and amidst the unique challenges of developing economies.

Implementation and Impacts of ITIL Service Operation Within The Telecommunication Industry

The rapid development of technology has significantly altered the human mindset in performing daily activities, one of which is the utilization of information technology services. In Indonesia, the utilization of information technology has become a widespread and vital necessity, prompting both the government and private enterprises to implement and develop their information technology services. The aim of using information technology is to shorten the time and distance between entrepreneurs and customers. To achieve this goal, Information Technology Service Management (ITSM) is needed, especially in the telecommunication industry. A literature review, which studies several case studies, is crucial to further understand the effectiveness of ITSM itself. Based on that perspective in mind, this research focuses on the role of ITSM and ways that the industry uses to determine its level of performance. This research shows that the most used method in the industry is by using maturity level models. Additionally, it is found that utilizing ITSM, especially in service operation, helps telecommunication industry to keep their competitive advantage in the market. With this research, it is hoped that it will serve as a reference for certain industries, especially the telecommunications industry.

RATING ANALYSIS OF THE DYNAMICS OF FOREIGN DIRECT INVESTMENT IN UKRAINE

Objective. The objective of the article is to conduct a rating analysis of the dynamics of direct foreign investment in Ukraine and to determine the priority areas and industries for investment and the main foreign investor countries. Methods. During the research, the following methods were used: an analysis method (to study the dynamics of foreign direct investment in Ukraine), a comparison method (to compare the volume of FDI between different regions, different industries and by receiving countries), a graphic method (to display the dynamics of the normalized rating of the leading countries by the volume of investments in Ukraine) the normalization method (to normalize the indicators of FDI inflows from various countries to Ukraine during 2019-2022) and the rating method (and to build a rating of the regions and industries of Ukraine that received the most FDI during the studied period). Results. As a result of the conducted research, the rankings of the regions of Ukraine according to the level of receiving FDI were constructed and the changes in these ratings during 2020-2022 were analyzed. The main trends can be defined as: a significant increase in investments in 2021; rather similar location of regions in the 2020 rating. and 2022; the growth of investment attractiveness of the western regions of Ukraine with the beginning of a full-scale invasion. In the pre-crisis years of 2019 and 2021, the leadership in foreign investments in Ukraine belonged to the countries of the European Union, as well as Cyprus and the Netherlands. In the crisis years of 2020 (the COVID-19 pandemic) and 2022 (the war), Switzerland, England and Luxembourg lead the rating of investor countries. This dynamic is repeated in two crisis periods. In 2022 the volume of FDI from each country fell almost 10 times compared to pre-war 2021. that is, the crisis dynamics of changes in FDI, characteristic of the pandemic 2020, were repeated. In 2019 and 2021, respectively, investments from each of the top investor countries amounted to about 5 billion US dollars. While in the crisis years of 2020 and 2022, these volumes decreased significantly, amounting to about $500 million and $350 million, respectively. Ratings of Ukrainian industries by the level of receiving FDI were also constructed and changes in these ratings during 2020-2022 were analyzed. In 2021 at the top of the rating were resource-intensive branches of industry, such as mining, processing, metallurgy, etc.) In 2020. and 2022 - financial, trade and telecommunications industries.

EXAMINING THE ROLE OF SERVICE QUALITY DIMENSIONS OF MOBILE PHONE SERVICE PROVIDERS; AN EMPIRICAL STUDY

Service quality has become a critical factor for the competitive advantage of mobile phone service providers in the telecommunication industry. This study explores the key factors influencing service quality in mobile phone service providers and their impact on customer satisfaction and loyalty. The analysis focuses on dimensions such as network quality, customer support, pricing, service reliability, and value-added services. The research aims to identify how these factors contribute to the overall perception of service quality and determine the most significant determinants of customer satisfaction. The non-probability convenience sampling technique is the most suitable method when it is not possible to obtain information from every member of the sample population. Additionally, the precise population frame of mobile phone service consumers in the study area could not be determined, as the number of users could not be ascertained. The interview schedule was employed to acquire the primary data from the respondents. The data that has been collected is coded and inserted into a primary table. The data are analysed in accordance with the nature of the data and the intent of the analysis (nature of the problem) using the SPSS software. For the purpose of the research, a sample size of 100 respondents is selected from an infinite population. A random sample strategy was used by the researcher in order to choose the objects that would be used for sampling. The findings highlight the need for service providers to continuously adapt and enhance their service offerings to meet evolving customer expectations and maintain competitiveness in a rapidly changing market

Independent Site Approach for Brand Internationalization Adoption of Companies: Basis for Strategic Plan

This study investigated the sustainability practices of China Unicom Big Data Limited Company within the telecommunications industry, focusing on their types, objectives, benefits, and challenges. Through quantitative data analysis and survey questionnaires, key findings revealed four categories of sustainability practices: energy efficiency, waste management, data security, and community engagement. While positive trends existed, improvements were needed, especially in energy efficiency and waste management. Objectives included carbon neutrality, operational efficiency, research, and employee well-being, with perceived benefits such as cost savings and reputation enhancement. Challenges included cost implications and industry evolution, though their severity was contested. The study proposed a strategic plan emphasizing a holistic approach, prioritizing carbon neutrality, strengthening regulatory compliance, and enhancing monitoring and evaluation. Recommendations included adopting a holistic approach, prioritizing carbon neutrality, strengthening regulatory compliance, and enhancing monitoring and evaluation to achieve sustainability objectives and align with global targets.

Revitalizing Pakistan's Telecommunication Sector: Analyzing the Impact of Transformational Leadership Styles and Job Autonomy on Employee Vitality, with the Moderating Role of Self-Efficacy

This research study investigates the relationship between transformational leadership (TL), job autonomy (JA), self-efficacy (SE), and employee vitality (EV) in organizational contexts. This study, based on Self-Determination Theory, examines how these elements interact to impact employees' perception of vitality, excitement, and motivation at work. Data was acquired from telecom industry employees using a survey method and was analyzed through SPSS and Smart PLS. The findings show that transformational leadership is crucial in increasing employee vitality, underlining the relevance of inspiring leadership approaches in cultivating a vibrant workforce. Furthermore, job autonomy has been revealed as a strong predictor of employee vitality, emphasizing the importance of job design in influencing individuals' motivation and well-being. However, the study fills a significant research gap and adds a vital dimension by investigating the moderating influence of self-efficacy, or a person's conviction in their ability to do tasks. The findings show that self-efficacy moderates the links between transformational leadership and employee vitality considerably. Employees with higher degrees of self-efficacy gain even more from transformational leadership in terms of vitality. These findings have far-reaching consequences for both organizational practice and future study. They emphasize the need of leadership development, job design, and self-efficacy cultivation inside enterprises to enhance employee vitality. The study also encourages additional research into the dynamics of these relationships and the environmental and individual variables that may impact the reported effects

An Allocation and Optimization Procedure for ARPANET Network Reliability Using Particle Swarm Optimization

In this paper we study the expansion of the telecommunications industry and the complexity of communications infrastructures. For ARPA networks such as ARPANET, the provision of integrated broadband service is essential. The new technology used in ARPANETs and changing traffic patterns have attracted much research attention to network topological design. Most topological design researchers have proposed techniques based on expensive exchange-based hardware. We presented a realistic ARPA network model in this study. ARPA network architecture includes network optimization. We proposed to apply particle swarm optimization (PSO) to enhance the ARPA network, and we also estimated the appropriate distribution of each system component using an exponential cost function. The results of the study show that the optimizer (PSO) had good results.

Human Versus Corporate Tone of Voice: Which one Performs Better in The Telecommunication Industry?

Human Versus Corporate Tone of Voice: Which one Performs Better in The Telecommunication Industry?

Exploring Ethical Leadership, LMX, and Their Impact on Perceived Organisational Support and OCB in the Jordanian Telecom Sector

This study investigates the interrelationships among ethical leadership, perceived organizational support (POS), and organizational citizenship behavior (OCB) in the context of the Jordanian telecom sector, considering the moderating role of leader-member exchange (LMX). Employing a quantitative research design with a cross-sectional approach, data were collected through a questionnaire survey from 280 employees working in Jordanian telecom industries, and SmartPLs was used for data analysis. The results reveal substantial and meaningful associations between ethical leadership, POS, and OCB. Ethical leadership significantly and positively influences both POS and OCB, signifying that leaders who exemplify ethical conduct, fairness, and integrity contribute to employees' perceptions of organizational support and support their active engagement in citizenship behaviors. Moreover, the findings highlight a positive correlation between POS and OCB, indicating that when employees perceive robust organizational support, they are more inclined to extend their contributions beyond their job descriptions. LMX is shown to play a moderating role in the relationship between ethical leadership and OCB, as well as in the relationship between POS and OCB. These findings underscore the pivotal role that high-quality leader-member relationships play in amplifying the positive impacts of ethical leadership and POS on OCB. This research enriches understanding of ethical leadership, POS, and OCB within the Jordanian telecom sector. The implications of these findings are significant, providing valuable insights for organizations in this industry. These insights include developing and promoting ethical leadership practices, creating a supportive work environment, and strengthening leader-member relationships. The practical implications extend to leadership development programs, performance management systems, and reward structures that aim to encourage and reinforce OCB among employees.

Customer Churn Analysis in Telecom Industry using Kaplan–Meier and Cox Proportional Hazards Model

Customer churn poses a significant challenge for companies in the telecom industry, impacting revenue and profitability. In this paper, we present a comprehensive survey of customer churn analysis methodologies, focusing on the application of logistic regression, Kaplan-Meier survival analysis, and the Cox Proportional Hazards Model. Logistic regression serves as a fundamental technique for binary classification, enabling the prediction of churn based on customer attributes and behaviors. Kaplan-Meier survival analysis offers insights into customer survival probabilities over time, facilitating the identification of high-risk cohorts. Additionally, the Cox Proportional Hazards Model provides a flexible framework for analyzing the impact of predictor variables on churn timing, accounting for censoring and time-varying covariates. Through a review of existing literature, case studies, and practical applications, we explore the strengths and limitations of these methodologies in customer churn prediction. We also discuss challenges in data collection, feature engineering, and model evaluation, along with future research directions to enhance churn analysis effectiveness. By leveraging logistic regression with Kaplan-Meier and the Cox model, telecom companies can develop robust churn prediction models to improve customer retention strategies and mitigate revenue loss. Keywords: Customer churn analysis, Telecom industry, Logistic regression, Kaplan-Meier survival analysis, Cox Proportional Hazards Model, Retention strategies.

The Effect of Dimension of Triangular Theory of Love on Brand Loyalty in the Mobile Telecommunication Industry

In the ever-growing digital era, internet access has become a basic need in everyday life. With the increasing number of internet users in Indonesia, so more data packages from cellular operator brands are appearing. Overall, customers who engage in expressive brand relationships can easily demonstrate brand loyalty attitudes and behaviour. Customer loyalty to a brand does not only occur because of continuous satisfaction, because customer satisfaction alone is not enough to guarantee a long-term relationship. Therefore, this research examines the customer's emotional perspective, especially love which is used as a mechanism to strengthen unwavering loyalty. One theory that discusses love is the Triangular Theory of Love put forward by Sternberg in 1986 which states that there are three elements in love, namely intimacy, commitment and passion. Data processed by 204 data package users from 4 brands of cellular operators in 6 major cities on the island of Java in Indonesia, using non-probability sampling techniques with a purposive sampling method, and analysed using Structural Equation Modelling (SEM) based on Partial Least Square (PLS) via the SmartPLS 4.1 application.

Explaining customer churn prediction in telecom industry using tabular machine learning models

The study addresses customer churn, a major issue in service-oriented sectors like telecommunications, where it refers to the discontinuation of subscriptions. The research emphasizes the importance of recognizing customer satisfaction for retaining clients, focusing specifically on early churn prediction as a key strategy. Previous approaches mainly used generalized classification techniques for churn prediction but often neglected the aspect of interpretability, vital for decision-making. This study introduces explainer models to address this gap, providing both local and global explanations of churn predictions. Various classification models, including the standout Gradient Boosting Machine (GBM), were used alongside visualization techniques like Shapley Additive Explanations plots and scatter plots for enhanced interpretability. The GBM model demonstrated superior performance with an 81% accuracy rate. A Wilcoxon signed rank test confirmed GBM’s effectiveness over other models, with the p-value indicating significant performance differences. The study concludes that GBM is notably better for churn prediction, and the employed visualization techniques effectively elucidate key churn factors in the telecommunications sector.

The Effects of Motivational Factors on Employee Performance: A Case Study on Telecommunication Sector in Nangarhar, Afghanistan

This study evaluates the impact of motivating variables on worker performance in Nangarhar, Afghanistan’s telecommunications industry. The data from relevant respondents is gathered using the stratified random sampling technique. The study’s sample size consists of 120 workers from Nangarhar telecommunications industry. The study’s outcome is analyzed using the basic linear regression technique. Positive correlations have been found between motivating elements and employee performance. This suggests that employee performance will rise in tandem with an increase in motivating factors. The degree of relationship is shown by the correlation’s size, which is 73%. This suggests that there is a 73% correlation between motivating factors and employee performance. According to the anticipated positive coefficient of motivating variables, employee performance would climb with every unit increase in these components. With all other variables held constant, an increase of one unit in motivational factors would result in an average improvement in employee performance of 35.4%, according to the magnitude of the coefficient, which is 0.354. The explanatory power of the study’s independent variables is indicated by the R-square. The study’s R-square of 68 percent indicates that the independent factors contributed 68 percent of the variation in the dependent variable. The model’s overall relevance or fitness is demonstrated by the F-statistics. Since the model’s p-value is less than 5%, the model as a whole is significant.

Deriving a Sustainability Index for EF Emissions and Carbon Footprint for the Telecom Industry

Deriving a Sustainability Index for EF Emissions and Carbon Footprint for the Telecom Industry

The impact of telecom industry employees’ stress perception on job burnout: moderated mediation model

BackgroundThe rapid development of the telecommunications industry in the post-COVID-19 era has brought tremendous pressure to employees making them a high-risk group for job burnout. However, prior research paid less attention to the burnout of employees. Furthermore, social support and gender have separate effects on job burnout. This study explores the mechanism of stress perception on job burnout and examines the roles of social support and gender amid it.MethodThis cross-sectional study was conducted from June 2023 to August 2023 in mainland China. A total of 39,507 were recruited by random sampling and online questionnaires, and 28,204 valid questionnaires were retained. SPSS (version 26.0) and PROCESS (Model 4 & 7) were used for correlation analysis, mediation analysis, and mediated moderation analysis.ResultStress perception can positively predict the level of job burnout of employees in the telecommunications industry, and social support plays a partial mediating role, accounts for 8.01% of the total effect, gender moderates the first half of the path in this mediation model. At the same pressure level, female can perceive more social support than male.ConclusionsUnder high pressure background, employees’ job burnout varies depending on gender and the perception of social support. Therefore, telecommunications industry managers should adopt decompression measures and targeted social support resources for different groups.

PRELUDE FOR A SUCCESSFUL DIGITAL TRANSFORMATION: EMPIRICAL EVIDENCE FROM INDIAN TELECOMMUNICATION SERVICE PROVIDER

Despite an increased focus on digital transformation, the telecommunication industry has, thus far, seen limited success regarding the effective transformation of its constituent organisations, both globally and in India. Indian telecommunication service providers (TSP) in particular face tremendous pressure to transform successfully in order to leverage the benefits of digital transformation and meet the current business challenges. This research proposes factors from internal organizational perspective that are essential for the successful transformation. This study has developed a research framework grounded in multiple theories (Resource Based View, Dynamic Capabilities and Disruptive Innovation) and based on detailed literature review. The research model was tested using responses from a robust sample of 294 domain experts in the Indian telecommunications industry. Empirical results indicate that Digital Capabilities, Digital Strategy and Corporate Level Data Strategy has strong significance on the successful Business Performance, followed by IT Function Transformation, and Digital Innovation.

Exploring the Nexus of Distance Learning Satisfaction: Perspectives from Accounting Students in Serbian Public Universities During the Pandemic

AbstractAmid the COVID-19 pandemic, teachers globally transitioned to distance learning, presenting significant challenges, particularly in developing countries. In that sense, the study investigates the usefulness and satisfaction (US) of distance learning (DL) among accounting students in Serbian public universities during the COVID-19 pandemic. The research focuses on three key factors affecting perceived US derived from existing literature, including teaching process quality (TPQ), technical qualities of distance learning platforms (TQ), and compatibility with social and pandemic conditions (CSPC). The developed theoretical model is predominantly based on the user satisfaction model. Data from 373 surveyed students, gathered through a validated questionnaire, underwent analysis using the partial least squares structural equation model (PLS-SEM). Results reveal that CSPC and TPQ significantly impact the US, whereas TQ has a minor and statistically insignificant effect. The R2 value indicates these three constructs explain a significant portion of the variance for the US, with moderate effects of CSPC and TPQ and a small effect of TQ, indicated by f2 values. Moreover, the model is found to be significantly predictive, according to the Q2 value. Besides theoretical implications, the study suggests important practical implications for university management, emphasizing regular student surveys, continuous improvement of DL systems, and effective and continuous teacher training as the vital measures for enhancing teaching quality. Improving TPQ and TQ also impacts the Serbian economy by fostering workforce development, enhancing digital transformation, stimulating telecommunication industry growth, driving digital information sector development, attracting investment and innovation, boosting global competitiveness, and promoting lifelong learning.