Technology Services Research Articles

Strengthening Public Communication in Delivering Premium Services to the Community of North Labuhan Batu District

<em>This dissertation aims to study the public communication strategies used by the North Labuhanbatu Regency government to provide the best service to the community. This shows that improving communication infrastructure and human resources is needed to improve public service performance and community satisfaction. This research focuses on media observations in Aek Kanopan, North Labuhanbatu Regency. Primary data was collected from documents, books and journals, as well as secondary data from discussions, interviews and focus group observations. Interactive analysis and triangulation ensure fairness, reliability, and appropriateness of the method. Analysis of excellent service in North Labuhanbatu Regency shows that communication is very important to strengthen government and community relations. To achieve community satisfaction, things like accessibility, responsiveness, and transparency must be used. Better public communication can help the North Labuhanbatu Regency government increase trust, community participation, crisis management, public education, and strengthen shared values. This can all be achieved through effective two-way interaction and communication. The government's digital communication model combines digital technology, two-way communication, transparency, and excellent service. The public's response to efforts to strengthen government communications shows that the public is actively involved in government efforts and provides criticism and appreciation. Improving the quality and accessibility of public services through digitalization and innovation in the civil registration, education, health and social systems is part of the communication dynamics in North Labuhanbatu Regency. One of the efforts made is to increase service efficiency through the use of information technology, improve two-way communication for better response, and increase staff capacity to ensure effective and efficient services.</em>

The Influence of Sharia Financial Literacy and Perceived Usefulness on the Decision of the Muslim Generation to Choose the Shopee Paylater

This research is motivated by the use of Shopee Paylater which is one of the most popular services. This attraction is a challenge for the Muslim generation to choose a payment method in online transactions that does not deviate from sharia principles. As data presented by CNBC Indonesia states that the younger generation was recorded as the largest contributor to paylater non-performing loans as of April 2023 at 9.7%.Islamic financial literacy is a guide for the community in managing finances in line with sharia principles. And perceived usefulness is a person's description of the usefulness of technology service products for one's performance. So the purpose of this study is to analyze the effect of Islamic financial literacy and perceived usefulness on the decision to choose the Shopee Paylater payment method. This research uses quantitative research. The data analysis method used is multiple linear regression analysis with the SPSS 25 analysis tool. The results of this study indicate that Islamic financial literacy has a significant negative effect on the decision to choose the Shopee Paylater payment method and perceived usefulness has a significant positive effect on the decision to choose the Shopee Paylater payment method. This means that if someone has a high level of Islamic financial literacy, the decision to choose Shopee Paylater will decrease. And if someone has a good perceived usefulness of using Shopee Paylater, the decision to choose Shopee Paylater will increase. So that efforts that need to be made to overcome the phenomenon of high rates of non- performing loans for the younger generation are increasing Islamic financial literacy and educating the public on the wise use of technology.

Evaluation Criteria for Developing a Quality Management System for EdTech Tools

To support various changes in the education environment and teaching methods, a type of EdTech is emerging which utilizes new information technology and cloud computing-based platforms for education services and ensures more stable operation. As various types of EdTech tools are expected to become more widely adopted in school education in the future, there is a need for accurate information about these tools to be made available, as well as concrete strategies for expanding EdTech-based choice and effective utilization. This study aims to develop optimal evidence-based EdTech evaluation and certification indicators. The process involved five stages: 1) literature review, 2) gathering of expert opinions, 3) deriving improvements, 4) gathering opinions from school environments, and 5) finalizing a framework through analysis of school environment opinions and expert/researcher feedback. The proposed evidence-based EdTech evaluation and certification system includes five evaluation criteria in the technical domain (purpose, convenience, sustainability, integrity/stability, accessibility), with 13 evaluation items, and seven evaluation criteria in the usability domain (purpose, usability, functionality, compatibility, sustainability, integrity/security, ethics), with 20 evaluation items. The results of this study will enhance choice in school environments and contribute to the development of high-quality EdTech tools. The introduction of an evidence-based evaluation and certification system, based on objective data from EdTech stakeholders rather than relying on evaluation by a small group of experts, is expected to enhance trust in EdTech and improve its overall quality.

Navigating the AI horizon in hospitality: a novel classification and future research agenda

PurposeThis study aims to evaluate Artificial Intelligence (AI) research in the hospitality industry based on the service AI framework (mechanical-thinking-feeling) and highlight prospective avenues for future inquiry in this growing domain.Design/methodology/approachThis paper conceptualizes timely concepts supported by research spanning multiple domains.FindingsThis research introduces a novel classification for the domain of AI hospitality research. This classification encompasses prediction and pattern recognition, computer vision, NLP, behavioral research, and synthetic data generation. Based on this classification, this study identifies and elaborates upon five emerging research topics, each linked to a corresponding set of research questions. These focal points encompass the realms of interpretable AI, controllable AI, AI ethics, collaborative AI, and synthetic data generation.Originality/valueThis viewpoint provides a foundational framework and a directional compass for future research in AI within the hospitality industry. It pushes the industry forward with a balanced approach to leveraging AI to augment human potential and enrich customer experiences. Both the classification and the research agenda would contribute to the body of knowledge that will guide the industry toward a future where technology and human service coalesce to create unparalleled value for all stakeholders.

Feasibility of a Customized Assistive Technology Service in Outpatient Rehabilitation

Abstract Date Presented 03/23/24 A university-based assistive technology (AT) makerspace housed in an OT department created custom assistive devices requested by outpatient OTs and physical therapists. This poster details the service and provides first-year feasibility results. Primary Author and Speaker: Kial-Ann M. Rasmussen Additional Authors and Speakers: William E. Janes

The barriers and challenges of using health information technology in medication administration process for pediatrics and neonates: A qualitative study.

Children and neonates are more susceptible to diseases and are a vulnerable group in medication administration (MA). Nurses interact directly with patients, ensuring safety and preventing unintended outcomes. Health Information Technology (HIT) has transformed health care, aiding nurses in decision-making and treatment responses. Despite its benefits, technology presents challenges that must be overcome to facilitate the nursing practice. Therefore, the present study aimed to explore the barriers to HIT use in the process of MA in children and neonates in a developing country. Semi-structured face-to-face interviews were conducted with 22 health care professionals across seven pediatric and neonatal settings. Also, observations were made of these settings for 3 weeks. A qualitative analysis was performed using the conventional content analysis method, recommended by Colaizzi's seven-step approach. The results showed that the most significant barriers to adopting technology in MA process could be classified into two main categories: "inappropriate management approaches" with two sub-categories ("Managers' reluctance to adopt new technology", "lack of adequate budget for hardware resources"), and "resistance to change" with two sub-categories ("A desire to use conventional (traditional) approaches in care","cultural issues and impracticality of providing some specialized technology services"). The findings revealed MA process complexities, which have been insufficiently examined in the current literature. We have highlighted the need for improved "effectiveness of HIT systems in administering medication processes, budget for hardware resources, and managers" interest in using new technology. The present findings can guide the development of more effective and user-friendly HIT systems in pediatric and neonatal care settings.

Transforming Academic Libraries: Navigating Change and Embracing innovation in the Digital Era

Academic libraries are undergoing a profound transformation in response to technological advancements, changing user expectations, and shifts in scholarly communication paradigms, prompting a reevaluation of roles, services, and structures This study sought to explore the transformative processes within academic libraries prompted by the digital era, addressing the levels of technological integration, user experience, services, data management, open access, and resource allocation, investigating the influencing factors on the incorporation of change and innovation, and examining the lived experiences of librarians navigating change and embracing innovation. This mixed-method design study explored the challenges faced by academic libraries in the face of technological advancements. It revealed that while a moderate level of technological integration indicated a willingness to adopt technology, a strong commitment to data management and open access underscored modern library practices. However, areas for improvement emerged in User Experience and Services and Resource Allocation, prompting recommendations for a holistic strategy that integrated technology, prioritized user experience, and optimized resource allocation. Staff resistance is identified as the primary factor influencing change and innovation incorporation. The study also highlighted key challenges faced by librarians, such as budget allocation, staff adaptation, resistance to change, technological infrastructure issues, and user-centric concerns.

Evaluation of Information Technology Service Devices At High Schools in Kendal Regency With ITIL 4.0

Schools as educational institutions with information technology services in the form of New Student Admission Systems, e-report systems, and other information technology services require devices supported by good service. Information technology devices must be appropriately managed to conduct business processes according to business goals. With good service management, the business value offered to customers (students) will increase. ITIL V4 contains information technology service management guidelines that contain best practices for information technology service management, including attention to customer experience, value streams, and support for current digital transformation. This research measures information technology equipment services at high schools in Kendal Regency. This research uses indicators adapted to schools with ITIL V4: Key Performance Indicators (KPI) and Critical Success Factors (CSF). The results of this research show that the performance of the hardware needs to be improved, and the value of the maturity model for each service device is still not good.

Blockchain technology in financial services: enhancing security, transparency, and efficiency in transactions and services

Blockchain technology revolutionizes financial services by enhancing security, transparency, and efficiency in transactions and services. This paper examines the fundamental aspects of blockchain, including its core concepts and components, and explores its application in financial services. Blockchain's cryptographic hashing, decentralization, and immutability significantly improve security by preventing tampering and reducing fraud risks. Increased transparency through immutable audit trails, real-time updates, and open ledgers fosters trust among customers, regulators, and institutions. Furthermore, blockchain streamlines operations by automating processes, reducing intermediaries, and expediting transactions, resulting in substantial cost reductions and improved efficiency. Despite these advantages, challenges such as scalability, interoperability, regulatory uncertainty, and environmental impact must be addressed for widespread adoption. The prospects of blockchain in financial services are promising, with potential applications in decentralized finance, digital identity verification, and central bank digital currencies. This paper underscores the transformative potential of blockchain technology in creating a more secure, transparent, and efficient financial ecosystem.

Speculation in investment in technology firms: a trust-based perspective

PurposeWe analyze the role of trust as a driver of speculative investment decisions in technology firms.Design/methodology/approachStructural Equation Modeling analysis in the context of blockchain technology supports our hypotheses.FindingsOur findings indicate that a general propensity to trust technology leads to trusting beliefs in a service based on technology and that trusting beliefs in a technological service leads to a higher propensity to invest in any firm associated with that service. In addition, we show that in a non-technological context, there is no evidence for such an effect of trusting beliefs in a service on investment decisions. These results support the notion that trusting beliefs are facilitators of speculative investment in technology firms.Research limitations/implicationsThe research advances knowledge about the influence of trust in technology on investment decisions; its findings can help build new theoretical models regarding investment decisions using Fintech.Practical implicationsFor investors, it is important to realize the potential bias identified in this study, so they can actively avoid adhering to it, thus avoiding exposure to unnecessary risk. Further, beyond individual investors, investment firms take active measures to avoid biases in their own decision-making. Banks and investment firms can help guide their clients about trust-based bias when building their investment portfolio.Originality/valueAlthough trust in information systems has been studied extensively, research on the relationship between trust in technology and decisions to invest in technology-related firms is limited.

Blockchain Technology as a Security Media for E-Commerce Transaction Process

The purpose of this study is to design the application of blockchain technology in an e-commerce service. The method used in this research was qualitative descriptive analysis and supported by literature studies. The results show that applying this technology can reduce the potential loss of tax fraud in VAT reporting. Blockchain technology implementation is done to solve fraud, limit contact between purchases and sellers, and misuse personal data by increasing security and transparency by applying cryptocurrency in payments. This technology is also reliable to solve the problems of taxation and improve the efficiency of tax digitization. So it can be concluded that in the future, blockchain technology is one of the security systems for making e-commerce transactions and payment systems that are easier, more efficient, and well-documented so that can reduce fraud in VAT reporting by e-commerce.

Navigating the maze: the effects of algorithmic management on employee performance

Recent computer science advancements are now integrated into the workplace, where management increasingly uses algorithm systems. However, despite numerous studies focusing on the impact of algorithms on employees, research on employee creative and adaptive performance remains relatively scarce. To address this research gap, we applied the ability-motivation-opportunity (AMO) theory and developed a moderated mediation model to examine how algorithmic management affects employee creative and adaptive performance. We administered a survey questionnaire within an information technology service firm in northern China and collected valid responses from 327 employees. We then analyzed the gathered data using SPSS 27.0 and Mplus 8.3 to test the proposed hypotheses. The research findings revealed a potential negative impact of algorithmic management on employee creative and adaptive performance. Specifically, we found that algorithmic management inhibits employees’ improvisation capability, resulting in decreased creative and adaptive performance. Furthermore, we discovered that algorithmic dependence can magnify the negative impact of algorithmic management on improvisation capability. This study offers fresh perspectives on algorithmic management’s impact on employee creative and adaptive performance, contributing to the existing literature. This research delves into the theoretical and practical significance of these findings.

Collaborative strategies in the product-sharing market considering manufacturer's capital entry

Digital technology and online platforms have enabled large-scale business-to-consumer (B2C) sharing of normalized products. Recently, B2C sharing platforms have also become very popular. The impact of B2C sharing on traditional manufacturers can be very significant. With increased competition on the business end, many manufacturers (e.g., BYD and Didi; FAW and T3) have accessed the sharing market to provide customized products and technology services in addition to outright sales to platforms. This paper studies a capital-constrained sharing platform and manufacturer's optimal collaborative strategy in the sharing market and the economic implications of their collaboration. We propose a decomposition framework to establish three capital collaborative strategies based on a non-collaborative strategy (N-with-C), which is associated with different levels of the platform's capital and the manufacturer's capital entry. The three collaborative strategies are physical capital collaboration without service capital constraints (P-without-SC), physical capital collaboration with physical and service capital constraints (P-with-SC) and physical and service capital collaboration with physical and service capital constraints (PS-with-SC). We employ a game-theoretic analytical model for our analysis. Our results show that (i) the choice of a certain collaboration strategy depends on the platform's and manufacturer's decisions and how such interaction is affected by decision parameters such as initial capital level, claim proportion, spillover of product launch quantity, utilization efficiency and service efficiency; (ii) with a decrease in the platform's capital level, the N-with-C strategy gradually ceases to be the sharing platform's strategy choice; and (iii) with the manufacturer's service entry, the manufacturer suffers a complete reversal of the optimal strategy choices when choosing between the non-collaborative strategy and collaborative strategies, but P-with-SC is better than non-collaboration under a higher claim proportion and the sharing platform always prefers to collaborate. These results suggest that an increasing asymmetry of capital input and control rights influences the level of collaboration between the sharing platform and manufacturer.

Examining of E-readiness in the Local Government toward Smart City A Study from Balangan Regency

Many local goverment in Indonesia faces challenges in implementing the Smart City program due to limited technology, infrastructure and human resources. This research aims to analyze inhibiting factors and provide suggestions for increasing government technology readiness (e-readiness) towards a Smart City. The locus of research is Balangan Regency, South Kalimantan. The research method involves interviews and observations of relevant Stakeholders. Data was collected from interviews with high-ranking government and community officials, as well as observations of infrastructure and technology services in Balangan Regency. The research results show that limited internet services, inadequate hardware and software infrastructure, limited budget, and lack of competent human resources are the main obstacles. These factors are influenced by geographic constraints, budget priorities, and lack of public awareness of the importance of technology. To overcome this, it is recommended that the government collaborate with the private sector, increase budget allocations, provide training to human resources, and carry out regular monitoring and evaluation of community readiness. In conclusion, efforts to increase government technology readiness towards a Smart city in Balangan Regency require collaboration between the government, private sector and society, as well as increased investment in infrastructure and human resources.

Remote Sensing Technologies for Mapping Ecosystem Services: An Analytical Approach for Urban Green Infrastructure

Urban Green Infrastructures (UGIs) have gained increasing relevance in the field of climate adaptive design because of their capacity to provide regulating ecosystem services apt to respond to the impacts of global warming with short-term strategies. The effectiveness of UGIs in reducing climate risks depends on both the state of natural resources and the understanding of urban ecosystem processes over time. The implementation of analytic methods to better understand urban ecosystem dynamics, as well as the local effective potential of ESs, is crucial for addressing climate impacts in cities. The advances in remote sensing methodologies for mapping and monitoring urban ecosystems represent a key opportunity to deepen the ecological features of existing urban green areas as a potential planning asset to respond to climate impacts. Indeed, remote sensing technologies implement a new data-driven planning approach that enables models and simulations of different project scenarios by supporting planning decisions and reducing the risk of failures. According to these assumptions, this paper discusses the results of a literature review aimed at providing the current state of the art in applying remote sensing technologies for mapping and monitoring ecosystem services, focusing on operational opportunities in urban environments. It examines how remote sensing can depict ESs and ensure data quality and reliability for UGI design. The emphasis is on the potential of ESs to mitigate and adapt to heat wave risks which will be more frequent in the next decade, particularly in cities, as highlighted by the IPCC Report 2023. Therefore, UGIs are strategic tools for addressing heat wave impacts, necessitating a shift from empirical approaches to analytical, data-driven planning methods.

FinTech and sustainable development: A systematic thematic analysis using human- and machine-generated processing

We conducted a systematic literature review (SLR) by integrating FinTech with the the United Nations' (UN) Sustainable Development Goals (SDGs). By focusing on three dimensions (inclusive finance, economy, and environment), we identify how FinTech may influence sustainable development. We innovate using human- and machine-generated processing to develop themes, making systematic literature reviews more objective and advancing replicability and reproducibility. This study demonstrates the contribution of FinTech in expanding the investment opportunity set by including environmental projects and increasing the diversity and participation rates of savers and lenders. Through this process, FinTech increases its market completeness. Accordingly, FinTech can increase economic growth by achieving higher productivity and sustainable growth through diversification, technological upgrades, entrepreneurship, creativity, and innovation. Additionally, FinTech can accelerate investments in poverty eradication and reduce income inequality. These contributions are aligned with specific SDGs and show that FinTech is an appropriate new technology for financial services.

Pengembangan Sistem Pengolahan Air Siap Minum di Daerah Bencana dengan Water Purifier, Solar Cell, dan IoT

The Kosabangsa program is a community building activity with collaboration between universities funded by the Directorate of Research, Technology, and Community Service located in Cijedil Village, Cianjur Regency. After the earthquake in November 2022 impacted Cijedil Villagers who lacked clean water due to damage to the water infrastructure. In Kosabangsa 2023, activities carried out in Cijedil Village aim to strive to increase the availability of clean water through the implementation of innovative technology in processing ready-to-drink water by utilizing a Water Purifier with additional technology in the form of Solar Cell energy and IoT. This research focuses on efforts to increase the access of the Cijedil Village community to safe and quality water. This research methodology includes an initial survey to evaluate the water conditions in Cijedil Village and the design and development of a water purifier system with the addition of solar cells and IoT technology. Kosabangsa's activities involve active community participation to ensure sustainability at the community level. The results showed that the application of a Water Purifier for water treatment, Solar Cell for power generation, and IoT technology for monitoring the function of water treatment devices was able to increase the amount and quality of drinking water availability in Cijedil Village from 10,000 liters per day to 30,000 liters per day. This technology positively impacts the availability of ready-to-drink water and public health. This research is expected to guide and inspire the development of similar solutions in other places and ensure water availability during emergencies after disasters.

Pengaruh Self Service Technology Terhadap Kepuasan Nasabah Pengguna Layanan Digital Bank Pada Bank Syariah Indonesia KCP Palembang Simpang Patal

This research aims to determine the influence of Automatic Teller Machine/ATM, Mobile Banking, Internet Banking and Self Service Technology on customer satisfaction at Bank Syariah Indonesia KCP Palembang Simpang Patal.The reason behind the author's interest in writing this thesis is based on the researcher's sense of suggestion regarding the lack of customer understanding regarding technology, obstacles in using ATMs or Mobile Banking applications and Internet Banking which carry out transactions via cellphones, this is thought to be a lack of potential for improving Self Service Technology services in banks. Indonesian Sharia KCP Palembang Simpang Patal.This type of research is field research obtained directly through distributing questionnaires to BSI KCP Palembang Simpang Patal customers. The technique used in sampling is the Slovin formula. The sample used in this research was 99 customers of Bank Syariah Indonesia KCP Palembang Simpang Patal. The type of data used is primary data. Data analysis techniques in this research consist of validity testing, reliability testing, classical assumption testing, hypothesis testing. Based on the results of the analysis, the Automatic Teller Machine variable has a positive and significant effect on customer satisfaction, Mobile Banking has a positive and significant effect on customer satisfaction, Internet Banking has a positive and significant effect on customer satisfaction, and Self Service Technology simultaneously has an effect on customer satisfaction.

Analisis Penggunaan Drone untuk Meningkatkan Respons Cepat dalam Penanganan Kecelakaan Pesawat di Area Terpencil

The use of drones in responding to aircraft accidents in remote areas is an important innovation to improve response and efficiency in emergency situations. The purpose of this study is to explore the optimization of drone use in this context using qualitative research methods and a descriptive approach with interviews, observations, and document analysis. The research showed that drones have a variety of benefits, among others: These include fast and accurate monitoring of accident sites, detailed real-time data collection for situation assessment, and the ability to provide medical assistance and rescue equipment quickly and efficiently. In addition, drones can reach areas that are difficult for traditional rescue teams to access, thereby reducing the risk to rescue workers and speeding up the search for victims. However, some obstacles have also emerged, including limited communication infrastructure that can hinder drone operations in remote areas and difficulties in coordinating drone operators with rescue teams on the ground. Other technical challenges include the limited battery life of drones, extreme weather conditions that can affect drone performance, and the need for drone operators to use their drones. effectively and safely. Future research is suggested to focus on evaluating the effectiveness of drone use in various emergency situations, further development of drone technology, and analysis of the regulatory and legal aspects of drone use. The aim of this initiative is to ensure the optimal and safe use of drones in future rescue operations, especially in remote areas that are difficult to reach by traditional methods. Cooperation between the government, technology service providers and rescue teams is also essential to overcome barriers and maximize the potential of drone use.

Digital Inclusive Finance Helps Green Industry in Fujian Province Development

Aims: Digital inclusive finance, as a combination of modern technology and financial services, has developed rapidly in recent years. This new financial model has not only changed the traditional way of providing financial services, but also profoundly affected all aspects of economic and social development. The report of the 18th CPC National Congress made the important decision of "vigorously promoting the construction of ecological civilization " from the strategic height of the sustainable development of the Chinese nation. China's green industry has ushered in a new phase of rapid development. As an important province on the southeast coast of China, Fujian Province, with rich natural resources and vast rural areas, is an important region to promote the development of green industry. Methodology: In this paper, the green industry index of nine prefecture-level cities in Fujian Province from 2011 to 2021 is selected as the explanatory variable, and the development level of digital inclusive finance is taken as the core explanatory variable to explore the impact of digital inclusive finance on the development of green industry in Fujian Province. Results: According to the multiple linear regression, it is found that the level of green industry development is positively correlated with the level of digital inclusive finance development at the 1% significant level, i.e., digital inclusive finance helps to promote the development of green industry in Fujian Province. Conclusion: Based on the findings of the study, the paper puts forward the following recommendations: through the provision of low-cost financing, innovative financial products, digitalized payments and settlements, popularisation of financial education, and the promotion of cooperation, digital inclusive finance can effectively support the development of the green industry. This not only helps to achieve the goal of environmentally sustainable development, but also promotes economic growth, creates employment opportunities and enhances social well-being.