Technology-based Services Research Articles

The Shadow Pandemic: COVID-19 Impact on the Intersection of Intimate Partner Violence and Brain Injury

<h3>Research Objectives</h3> Intimate partner violence (IPV) affects up to 1 in 3 women over their lifetime and has intensified during the COVID-19 pandemic. Although most injuries are to the head, face and neck, the intersection of IPV and brain injury (BI) remains largely unrecognized. Our main objective was to explore the impact of the COVID-19 pandemic on survivors and service providers. <h3>Design</h3> This project used a qualitative, participatory approach using semi-structured individual or group interviews. Interviews were conducted via videoconferencing, audio recorded, and transcribed. Transcripts were thematically analyzed by the research team to identify themes. <h3>Setting</h3> The study took place in the general community and included participants from across Canada. <h3>Participants</h3> Purposeful sampling through the team's national Knowledge-to-Practice (K2P) Network and snowball sampling were used to recruit 24 participants across 4 categories: survivors, executive directors/managers of organizations serving survivors, direct service providers, and employer/union representatives. <h3>Interventions</h3> N/A. <h3>Main Outcome Measures</h3> N/A. <h3>Results</h3> COVID-19 has increased rates and severity of IPV and barriers to services, both in terms of provision and uptake. Three main themes emerged: (1) implications for women survivors of IPV/BI; (2) implications for service delivery and service providers supporting women survivors of IPV/BI; and (3) key priorities. Increased risk, complex challenges to mental health, and the impact on employment were discussed. Adaptability and flexibility of service delivery were identified as significant issues and increased outreach and adaptation of technology-based services were noted as key priorities. <h3>Conclusions</h3> The COVID-19 pandemic has intensified IPV/BI, increased challenges for women survivors and service providers, and accentuated the continued lack of IPV/BI awareness. Recommendations for service delivery and uptake are discussed. <h3>Author(s) Disclosures</h3> Nothing to disclose.

Consumers’ adoption of parcel locker service: protection and technology perspectives

This study examines consumers’ decision to select parcel locker service with regard to privacy concerns and perceptions toward technology based on protection motivation theory and the technology acceptance model. A total of 310 consumers using online shopping and delivery services in the 10 most populated metropolitan areas in the United States were recruited. The responses in the final sample were analyzed by using Structural Equation Modeling (SEM). The findings of this study show that consumers’ perceived trust in technology-based service (rather than privacy concerns) more strongly evoke parcel locker service adoption intention in consumers’ sequential decision-making process, which encompasses threat/coping appraisal, protection motivation, perceived innovativeness from a new service, service trust, perceived usefulness, perceived ease of use, and attitude toward the new service—outdoor parcel locker service. This study provides managerial implications for retailers who need to deliver packages to consumers. This study attempts to understand consumers’ decision-making process toward adopting parcel locker service by considering two approaches: technology assessment and privacy protection.

Implementation of Meeting Minutes, Neofeeder and SISTER at STT Humble and STT Berea

High Schools of Technology or abbreviated as STT Humble and STT Berea, are two institutions that are under the Director General of Christian Guidance in monitoring and reporting but must be integrated with the Ministry of Education and Culture through a Neofeeder. So far, the existence of STT Humble in Bengkayang Regency and STT Berea in Ansang, Darit, Landak Regency has become the prima donna for undergraduate higher education for prospective Christian teachers and prospective ministers such as missionaries and pastors. However, in practice, the limitations of information technology-based services in both STTs make it very difficult to see the unavailability of IT personnel. For example, the need to coordinate with each other is not documented in meeting minutes until the existence of the Pddikti feeder application, which has turned into a Neofeeder through monthly updates and a SISTER service for BKD services for each lecturer. Through this community service, the implementation of digital-based meeting minutes for STT Humble, and an online cloud for neo feeder, to the management of VMware-based SISTERs for STT Berea were designed.

Antenatal care service utilization among women who gave birth amid COVID-19 pandemic in Wollega Zone, West Ethiopia: Community based cross-sectional study

Background: Starting from the day it was declared as an outbreak the novel coronavirus disease (COVID-19) has been observed in almost all countries and costing the lives of hundreds of thousands. The counter effect of preventive measurements is believed to affect the health of many vulnerable populations including pregnant mothers. Hence, this study was aimed to assess antenatal care service utilization and associated factors among women who gave birth amid the pandemic in West Ethiopia. Methods: A community-based cross-sectional study was carried out in selected districts of West Ethiopia. A systematic random sampling technique was used to select the study participants. Epi data version 3.1 and Statistical Package for the Social Sciences window (SPSS) version 25.0 were used for data entry and analysis respectively. Both bivariable and multivariable logistic regression was done. Results: A total of 827 participants were involved in the study with a response rate of 97.87 %. The prevalence of antenatal cares service utilization among mothers who gave birth during the pandemic was 54.4 % with 95% (51.0, 57.6). Age of mother, residence, occupation of mother, educational level of the mother, fear related to spreading of COVID-19 in the community, fear of being infected, following government guidelines, using a facemask, covering face and mouth when coughing, and level of practice towards covid-19 prevention measures had a statistically significant association with antenatal cares service utilization. Conclusion: The finding of the study revealed that there is a low antenatal care service utilization during the pandemic. Hence, health care providers should strengthen the integration of messages on COVID-19 prevention measures and health education with pregnancy risk, family planning and postnatal care. It is also advisable to start technology-based services to avert the transportation and related problems.

EASE of USE, CONVENIENCE, TRUST, and INTENTION to USE MOBILE BANKING

Abstract. Technological developments, especially in the banking world, can provide services to their customers, especially in terms of using digital banking services. Digital banking services have changed the way and method of banking operations. Customers and banks use digital banking as a technology-based service delivery channel to increase customer satisfaction. This study aims to apply the technology acceptance model (TAM) to investigate the intention to use mobile banking among millennials. The analytical technique used in this study uses SPSS version 24 software. The survey results indicate that ease of use, convenience, and trust have a significant positive effect on customer interest in using mobile banking.

Technology attachment, e-Attitude, perceived value, and behavioral intentions towards Uber-ridesharing services: the role of hedonic, utilitarian, epistemic, and symbolic value

PurposeThe study aims to empirically test the effects of antecedents on behavioral intentions towards Uber-ridesharing services. The antecedents are perceived value (hedonic, utilitarian, epistemic, and symbolic value), e-Attitude, and technology attachment (smartphone use, Internet use, and e-Involvement). Moreover, the study explores the mediating effect of three-dimensional perceived value (hedonic, utilitarian, and epistemic value) and e-Attitude; and the moderating effect of symbolic value on behavioral intentions towards Uber-ridesharing services.Design/methodology/approachA mixed survey (75% Google Form, 25% face to face) was conducted in Bangladesh to collect data from customers who had previously participated in Uber-ridesharing services, one of the largest ridesharing platforms in Bangladesh. Subsequently, data were analyzed based on the structural equation modeling technique using SmartPLS 3.3.3.FindingsThe study findings revealed that hedonic value, utilitarian value, epistemic value, symbolic value, e-Attitude, smartphone use, internet use, e-Involvement had a direct significant positive impact on behavioral intentions. Also, e-Attitude significantly impacted hedonic, utilitarian, and epistemic value. In addition, Smartphone use, internet use, and e-Involvement significantly influenced e-Attitude. Moreover, the study findings revealed that hedonic, utilitarian, and epistemic value partially mediates between e-Attitude and behavioral intentions; and e-Attitude partially mediates between Smartphone use, Internet use, and e-Involvement and hedonic, utilitarian, and epistemic value and behavioral intentions. Furthermore, the results indicate that epistemic value significantly moderates the relationship between hedonic, utilitarian, and epistemic value and behavioral intentions.Practical implicationsThis study uncovers some insightful findings for ridesharing services providers and managers helping to build customers' positive behavioral intentions towards Uber-ridesharing services. In particular, practitioners can improve cost-efficiency, hedonic and symbolic aspects, availability of rides of Uber-ridesharing services. Moreover, the ridesharing services managers should adopt technology-based service opportunities.Originality/valueThe study enriches sharing economy literature, especially ridesharing services, exploring the direct effect of epistemic value, e-Attitude, smartphone use, Internet use, and e-Involvement on behavioral intentions. Moreover, this study presents smartphone use, Internet use, and e-Involvement as new antecedents of e-Attitude and behavioral intentions. Furthermore, the study explores the mediating effect of hedonic, utilitarian, and epistemic value and e-Attitude; and the moderating effect of symbolic value in Uber-ridesharing service perspective.

Watch who you trust! A structured literature review to build a typology of e-government risks

The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into account the extensive knowledge created in fields such as organisational science and psychology, is often missing. With this article, we aim at conceptualizing risk in e-government use. Based on a structured review of the trust-related e-government literature, we derive a typology of relevant e-government risks. We analyse this typology in light of extant trust and risk literature. The typology can be used both to understand the behaviour of system or service users and to design systems and services that can be and are trusted. As such, this research can serve as a basis for future research on the role of trust and risk in designing and using e-government services. The generalizability to e-business services and information systems in general is discussed.

An Empirical Study on Continuous Usage Intention of Food Delivery Apps

In with the spread of COVID-19, the use of technology-based services that minimize face-to-face is increasing. In this context, the food delivery app (FDA) is characterized by minimizing face-to-face contact in the process of consumers ordering and receiving food. Therefore, the purpose of this study is to find out the mechanism that affects the intention of continuous use based on PAM for FDA users. The study sample selected residents of Korea who were over 20 years of age and used the FDA at least once in the past three months. Data collection was carried out for about one month from January 18 to February 12, 2020. Structural equation model analysis was conducted using 261 of the collected data. The results are expected to add depth to the research field related to the app-based O2O service area, and to be used as data that can contribute to the establishment of platform business strategies.

Expert opinion on the implementation of e-government efforts to improve village apparatus performance in Indonesia

This article was to understand the implementation of review techniques, which means understanding electronic applications from top to bottom, accompanied by efforts to carry out open administration by city authorities regarding the potential for open doors and doors in Indonesia. This study focuses on optional information as a distribution that has been distributed between 2010 and 2022, considering the development of gadgets, especially the web, lately has become an outstanding issue to examine efforts to build an understanding of American public administration, especially in the network—the country in a time that is currently full of innovation. After getting the development of information and writing related to the factors of this review, the authors scrutinized it with the framework of coding information, top-down assessment, and decoding information to get a high level of importance to note the problem; based on the presentation of the results and discussion. We can conclude that using applications to increase village operators in public services has helped provide practically dynamic and transparent services. Therefore village officials must improve their human resources so that technology-based services can be carried out better.

Strategi Transformasi Digital dalam Pemeriksaan Kualitas Air Bersih pada Laboratorium Kesehatan

The rapid development of information technology and the Industrial Revolution 4.0 has an impact on all lines of life, including the medical and health fields. The Ministry of Health has planned a digital transformation strategy in its blueprint planning document until 2024. One of the transformation strategies is about the health quality of clean water, because it is an important part in forming a healthy society. Sanitation health and clean water quality standards that have been set by the ministry of health in the process of being implemented by internal monitoring agencies, namely district/city health laboratories are generally still not digital-based. Health laboratories in general still carry out the registration service for the examination of clean water samples to the delivery of the results of labor examinations using paper records. It is prone to recording errors and is prone to loss. The process of digitizing the Clean Water Quality Inspection Information System was developed with a web-based application platform. This research is a Research and Development (R&amp;D) research which was developed using the Process Flowchart Methodology or waterfalls. The flow of steps carried out is to analyze and build a design system and produce a system that becomes a recommendation in the process of transforming Information Technology-based services in the health sector for public services. So that this research can be used as a reference in the development of a digital transformation system

Information and communication technology-based service platform enabling the co-creation of agrometeorological services: A case study of the Laos Climate Services for Agriculture

Climate services for agriculture (agrometeorological services) are only possible through collaborative, interdisciplinary efforts. To this end, a national-scale service operated by centralized governments will mandate institutional coordination for data sharing, in addition to designated staff time and budget commitments for effective and sustainable operation; however, previous efforts have revealed that institutional coordination, particularly between meteorology and agriculture, represents the most difficult part preventing successful implementation in most countries. In this study, we examined the use of a top-down, information and communication technology (ICT)-based multidisciplinary platform for agrometeorological services for facilitating institutional coordination and ensuring project sustainability. The Strengthening Agro-climatic Monitoring and Information Systems (SAMIS) project, operational since 2018, focuses on building the adaptive capacity of agrometeorological services in Laos by combining the agricultural and meteorological sectors. The research here utilized the ICT-based service platform Laos Climate Services for Agriculture (LaCSA) to systematically engage relevant institutional partners in the co-creation process of agrometeorological services. The results showed that LaCSA enabled co-creation, including data sharing, collaborative tool use, institutional coordination, and policy support from multiple government entities across the agricultural and meteorological sectors. Key lessons and suggestions included co-training for both sectors, easy-to-use data management processes, early buy-in for policy makers, and creating standard operating procedures designating staff time and budgets. These results indicate that the coordinated operation of agrometeorological services through an ICT-based service platform can be successfully achieved in Laos as well as other developing countries, where institutional disconnects and human capital constraints hinder successful implementation of agrometeorological services.

기술기반셀프서비스(TBSS) 편의성이 기업신뢰와 고객의 장기지향성에 미치는 영향

Purpose: This study purposes how technology-based self service(TBSS) convenience affect corporate trust, and customer's long-term orientation in the relationship of customers. Method: Based on the collected data, the effects of relationship effect on customer's long-term orientation have been empirically analyzed between the effect of the technology-based self service(TBSS) convenience and corporate trust by conducting a frequency analysis, a factor analysis and a reliability analysis using the SPSS program. Results: First, as a result of verifying the effect of technology-based self service(TBSS) convenience on corporate trust it was found that transaction convenience and post-benefit convenience has a positive influence on corporate trust. Second, as a result of verifying the effect of corporate trust on customer's long-term orientation, it was confirmed that corporate trust on has a positive influence on customer's long-term orientation. Third, in terms of the mediating role of corporate trust between technology-based self service(TBSS) convenience and customer's long-term orientation, it revealed indirect effect in the relationship. Conclusion: Consequently, It carried out examination about the effect on customer's long-term orientation caused by technology-based self service(TBSS) convenience are effective management system to enhance corporate trust.

Technology-enabled Personalization for Mobile Banking Services

New technologies are giving very interesting potential to the personalization of products and services, in particular of mobile services. The study of the literature shows that technology-based personalization is an important factor in the adoption of mobile services. However, previous researchers are not unanimous as to the nature of this role: some studies confirm the moderating or mediating effect of personalization on the relationship between the adoption factors stated in the Unified Technology Acceptance and Utilization Theory (UTAUT) and the intention to adopt technology-based services. Other researchers consider that personalization rather exerts a causal relationship on the adoption of technology-based services. This paper undertakes a literature review with the aim of clarifying the impact of new technologies, such as artificial intelligence, Big Data, Internet of Things and Block Chain, on the personalization of mobile banking services. Moreover, this study presents a synthesis of previous research examining the role of personalization in relation to the factors affecting adoption and the intention to adopt mobile banking. Finally, this research proposes a conceptual model that can serve as a basis for future empirical research in the context of mobile services. Results and discussion could guide future empirical research in this area.

Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention

PurposeThis study aims to investigate the impacts of Generation Z (Gen Z) domestic food tourists’ perceived restaurant innovativeness on destination cognitive food image and examine the impacts of destination cognitive food image on destination brand image and tourists’ revisit intention.Design/methodology/approachData were collected through an online survey, and 337 Gen Z domestic food tourists in Guangzhou participated. Partial least squares structural equation modeling was used for the data analysis.FindingsThis study found that tourists’ perceptions of restaurant menu, technology-based service and experiential innovativeness played essential roles in enhancing destination cognitive food image. In addition, the destination cognitive food image strengthened the destination brand image and increased tourists’ revisit intentions for the future.Practical implicationsThe destination cognitive food image perceived by Gen Z domestic food tourists is affected by the restaurant menu, technology-based service and experiential innovativeness. To build a solid destination food image, restaurant operators and decision-makers should prioritize the allocation of resources to develop their innovation capacity. This study also suggests a path of food tourism destination branding from stakeholders’ perspectives and encourages collaboration with stakeholders. Enhanced food tourism destination competitiveness toward the young tourists’ market will generate an overall win for stakeholdersOriginality/valueFood providers’ innovativeness, an important factor attracting young tourists’ attention, has been neglected in the discussion of the food tourism experience. This study fills the research gap, investigates the importance of restaurant innovativeness in building food tourism destination competitiveness and provides valuable suggestions to destination restaurant operators and decision-makers.

Technology in the Era of COVID-19: A Systematic Review of Current Evidence.

During the COVID-19 pandemic, the use of technology-based services has been incremental by the care providers for patients scheduling, regulatory considerations, resource allocation, thus enabling virus exposure prevention while maintaining effective patient care. This study aims to review the currently available evidence to identify available technology solutions in the era of COVID-19. A systematic review in July 2020 using the PubMed, Scopus, Embase, Science Direct, and Web of Science databases has been carried out. After evaluating the title and abstract to select the most relevant studies based on inclusion and exclusion criteria, the selected articles underwent quality assessment. The full text of selected articles was then thoroughly evaluated to extract the essential findings. In this study, 20 technology-based approaches have been identified for provision of healthcare services to patients with COVID-19. These methods included telemedicine, virtual visits, e-consult, tele-consulting, video conference, virtual healthcare, mobile-based self-care, social media, tele ICU, 3D printing technology, telemonitoring, teleradiology, telesurgical, and cloud-based service. Due to the rapid spread of the coronavirus, the use of technology-based methods for the provision of remote healthcare services can help control the disease. The effectiveness of each of these approaches can be investigated in future research.

성공적인 드론 음식 배달 서비스 구축을 위한 논의 및 지각된 위험에 관한 연구

Drone food delivery service is drawing attention as an innovative delivery service field with high potential for development. On the other hand, new technology-based services can cause consumers anxiety, and the perceived risk of these consumers can influence consumer behavior. Therefore, this study aims to verify the validity of perceived risks in drone food delivery services and to suggest the effect on word-of-mouth intention. Furthermore, this study examined whether there are differences according to demographic characteristics in this influential relationship. A total of 335 questionnaires were collected and used for analysis. As a result of the analysis, among the sub-factors of perceived risk, a negative (-) relationship was derived from the relationship between performance risk and word-of-mouth intention. In addition, the average value was high for women in all the sub-factors of perceived risk. There were also significant differences in age and education level in time risk, and income level in time and psychological risk, respectively.

Pengaruh Usability dalam Self Service Technology Terhadap Kepuasan Pemustaka di Balai Layanan Perpustakaan Unit Grhatama Pustaka Yogyakarta

&lt;p&gt;&lt;em&gt;Technological advances have an impact on library services. This can be seen from the change in services that were previously manual but now use technology. The existence of technology in circulation services then developed again by presenting self service technology (SST).One of the libraries that implements a self-service system is the Grhatama Pustaka Yogyakarta Library. Grhatama library has visitors who vary in terms of age and status, including students, students and workers. Usability is an attribute used to measure the quality of the interface used by the user. Usability in self-service technology in libraries can be used to determine whether a technology-based service is appropriate and easy to use by users.This study aims to determine the effect of the level of usability in the application of self-service technology on user satisfaction in the library unit Grhatama Pustaka Yogyakarta and users consisting of three groups, namely students, students and workers. Usability consists of effectiveness, efficiency, aesthetic appearance, terminology, navigation, and learnability. This study uses a survey method with a quantitative approach. The research sample was taken using purposive sampling technique. Data collection techniques used are questionnaires, observation, literature study and documentation. The results of this study indicate that there is an effect of usability self service technology on user satisfaction. In addition, there are differences in the level of influence of usability in self service technology on the satisfaction of the three groups of users in this study, namely students, students and workers&lt;/em&gt;&lt;/p&gt;

Technology multinational enterprises from emerging markets: Competitive interplay of international entry timing decisions

Given the context that technology is becoming ever more important, research about technology multinational enterprises (MNEs) is also increasing, but from technology in the international business context, especially concerning entry timing, there is scant literature. Therefore, from the perspective of game theory this research examines how different aspects of host countries and players’ resources affect the decision on entry timing into foreign countries. The data comprise 979 technology-based Taiwanese firms operating in service and manufacturing industries, mainly collected from the Taiwan Economic Journal and World Bank databases. The empirical findings show that firm resources and experiences, host country uncertainties, and investment payoff all influence the entry timing into foreign countries. This research contributes to the current knowledge about technology-based service and manufacturing firms on what factors they consider when choosing the time to invest into foreign countries, especially for technology MNEs from emerging markets.

Exploring Customers’ Co-Learning Practices in Co-Creating Value with Self-Service Technologies

Value co-creation is becoming a prominent business practice, particularly in the service sector, demarcating a diversion of business strategies to produce mutually valued outcomes. Self-service technology, as a technology-based service encounter, allow customers to perform many service transactions independently. Customers’ collaborative learning becomes essential to successfully co-create value in self-service technologies since they perform service transactions on their own without the support of organizations’ service employees. However, scholarly attention given to understanding customer co-learning in value co-creation at SSTs are sporadic. Therefore, this study aims at exploring customer co-learning in self-service technologies. Aligning with the research objectives, qualitative methodology has been adopted. Accordingly, semi structured interviews were conducted, and data were analyzed using Thematic analysis approach. The study identified five customer co-learning practices in self-service technologies; searching information, sharing information, recalling information, following instructions, and providing feedback. Further, the study extended to categorize customers based on their co-learning abilities and performance at SSTs and three types of customer groups were recognized as ‘Dire performer’, ‘Fair performer’ and ‘Full performer’. Business organizations can effectively use this understanding to provide customer learning, conduct training programs, and design communication and promotional programs targeting different customer groups, ensuring superior customer experiences in self- service technologies.

You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants

PurposeThis study aims to simultaneously examine the influence of demographic, psychographic and situational factors on consumers’ willingness to pay a price premium (WTPp) for robotic restaurants and to profile market segments based on consumers’ WTPp levels (positive, neutral and negative).Design/methodology/approachUsing an online survey, the data were gathered from a sample of 897 Thai consumers who had dined at a robotic restaurant in the past 12 months. Structural equation modeling, chi-square tests and the one-way analysis of variance were used for data analysis.FindingsDemographic (gender, age, income and marital status), psychographic (perceived advantages/disadvantages, personal innovativeness and personality traits) and situational factors (perceived health risk and self-protection behavior) significantly influence consumers’ WTPp for robotic restaurants. The positive price premium group differs significantly from the neutral and negative price premium groups in terms of demographic, psychographic and situational profiles.Practical implicationsThe findings of this study help restaurateurs target the correct customers and set up appropriate price fences to safeguard profits and maximize return on investment.Originality/valueThis study contributes to the literature on technology-based services and hospitality by heeding the calls made by Ivanov and Webster (2021) and providing much-needed empirical evidence of possible changes in consumers’ WTPp for robot-delivered services in restaurants due to COVID-19.