Teaching Service Research Articles

Preparedness for Academic Excellence in Higher Education through BPO

COVID-19 Pandemic has been a very serious problem worldwide. It has damaged all economic germinate areas. Also the Nepalese higher education field has been disturbed. Our teaching and learning methodologies are conventional. Additionally, politicians, policy makers do not want to change and adopt new concept with high-tech. Academicians and administrative staff are thinking positively, but those people are not techno friendly so that in crucial time they are resistant to change. Still, these situations create a big opportunity in Nepal; thus, the higher education sector would apply the BPO technique to provide quality education for their students with low budgets.
 This study focuses on how to professionally manage teaching and learning service delivery over the public or private networks to help students use ICT effectively and efficiently. It is a new concept in the education field of Nepal, but developed countries have practiced from last decade. The 21st century is more competitive, and challenges and opportunities come together, where we live in a boundary-less small village appropriate to the speedy of ICT. Through the use of outsourcing (offshoring), stakeholders can take more benefits than the usual method. Especially BPO procedure helps teachers, students, and organizations to meet international standards throughout academic excellence and smooth operation.

Religious Moderation: Identity Politics, Policy, and Social Change in Islamic Religious Colleges

<p>Religious moderation is politically included in public policies that are integrated into the 2020-2024 National Medium-Term Development Plan (Rencana Pembangunan Jangka Menengah Nasional, RPJMN). Ministry of Religion as the leading sector for mainstreaming religious moderation in its environment has the responsibility to translate religious moderation from the narrative of religious moderation to the real action in its institutional units. This research is qualitative research conducted at State Islamic University (Universitas Islam Negeri, UIN) Walisongo Semarang which seriously promotes religious moderation in the institution. The results of this study are the problem of strengthening identity politics as one of the main causes of religious extremism and social change that exist, one of the efforts to minimize social turmoil in UIN Walisongo is by instilling the values of religious moderation through the tri dharma of university, namely teaching, research, and community service. The aspect of locality is the main capital in implementing religious moderation at UIN Walisongo. Indigenous religiosity combines religion and locality with a theo-anthropocentric approach, exploring cultural values in order to strengthen religion in the implementation aspect. The impact of the implementation of the data religious moderation policy is seen from the realm of ideality of policy content in the religious moderation policy, which can be seen from the integration of relations or a harmonious relationship between individual elements and social elements in human interaction which is the main target in the religious moderation policy promoted by the Ministry of Religion.</p>

An Exploration of Information Technology Security Education and Training Strategies for Higher Education Teaching Services

In the context of information technology and the digital era, people's life has been inseparable from the support of information technology, contemporary college students are using cell phones and the Internet every moment. However, information technology is a double-edged sword, in bringing convenience to our study, life, and work, there are also information security risks, especially college students have a low sense of precaution, and they may face all kinds of information security threats in the process of surfing the Internet. In the face of information technology security risks and threats, the Teaching Department of universities must take active measures to strengthen information technology security education and training to protect the privacy and rights of teachers and students, enhance the competitiveness of students' future careers, and safeguard the reputation of colleges and universities and the quality of teaching. The article first introduces the significance of information technology security education and training in the teaching department of colleges and universities and then gives effective strategies for information technology security education and training in the teaching department of colleges and universities.

Ranking of Service Quality Index and Solutions for Online English Teaching in the Post-COVID-19 Crisis

Online English teaching remains prevalent post-pandemic, yet there is a significant research gap in assessing service quality during this period. Thus, this study employs a hybrid FANP and GRA method to evaluate critical factors sustaining high service quality in online English teaching in the post-coronavirus era. The FANP model highlights key contributors like professional employees, trustworthy staff, flexible transaction times, and a secure transaction environment. In contrast, GRA identifies personnel quality, responsiveness to customer needs, and a secure transaction mechanism as top factors. Individual customer needs and service facilities are of less importance in both models. This study’s primary contribution is proposing an integrated FANP and GRA approach to rank potential solutions for online English teaching service quality in the post-COVID-19 fuzzy context. The findings guide the online English teaching industry in maintaining service quality in future similar scenarios.

Implementation of Joint Funded ICT Infrastructure Projects for Digital Acceleration and Youth Empowerment. The Case of NRF-Kibabii University

Kibabii University is the 23rd Public University in Kenya and is committed to high quality teaching, research, and extension services to create value to her stakeholders. The University considers Information and Communication Technology (ICT) as its flagship programmes and purposes to be a Computing Research and Innovation Centre (CRIC) /hub in East and Central Africa. The vision of the University is to be a global University for Research, Innovation and Technology. To achieve this, it requires improved ICT infrastructure to enhance digital acceleration and empowerment of the Youth. High Performance Computing facility was required to enable students and researchers perform simulation and modelling. Other facilities required were: mobile computing, digital forensics, CISCO professional laboratory, and video conferencing and data centre. To achieve this the University required funding beyond its normal capitation. To raise the additional funding the University responded to a call for Funding by National Research Fund. After approval and disbursement of the funds the implementation of the Project was initiated. An engineering design approach was adopted. This paper highlights some of technical issues that were faced during the Implementation of the projects. The project was successfully implemented and Commissioned by the joint team. It awaits fully exploitation for benefits of job creation and youth empowerment

Benefits of Funding Tertiary Education in Nigeria

This paper discussed the benefits of funding tertiary education adequately in Nigeria. Secondary data collected from print and online publications were used for the paper. The paper concluded that adequate funding of tertiary institutions in Nigeria will lead to sufficient funds in the various higher institutions, development of infrastructural facilities, employment of adequate staff, increment in salaries and welfares packages of staffs, reduction in brain-drain problems, prevention of strike actions in the institutions, attraction of international lecturers, research development, improvement in international ranking and attainment of an effective staff training programme. The paper suggested increasing investment in tertiary education. Tertiary institutions should be allowed to charge tuition fees within the parameters set by the government, but the Education Bank needs to be established to offer federal government-backed loans to students who may require them. Federal, state and institutional scholarship awards to help indigent students to pay tuition. Government institutionalized endowment funds for universities to expand their pool of funds. Tertiary institution should use their alumni to generate more revenue and give them incentives to contribute to their university endowment programmes. The government should institutionalize a new model of funding for tertiary education that needs to be developed in a way that will set objective parameters for the allocation of funds from the tertiary education trust fund (TETFUND) based on verified outputs in teaching, research and community service,

Academic housework in pandemic times: COVID-19 effects on the gendered distribution of academic work in Portugal

A large body of scientific literature has highlighted the gendered division of academic work, particularly the undervalued and invisible tasks that make up the less prestigious dimension of the academic professions. Informed by the concept of ‘academic housework’, this paper explores the effects of the COVID-19 pandemic on the gendered distribution of academic work, drawing from the results of a survey of 1750 lecturers and researchers from Portuguese public universities. Our results, based on a series of linear and categorical regressions, point to the reinforcement of gender inequalities in the division of academic labour during the pandemic. This is reflected in worsening imbalances in the allocation of time to unpaid, invisible ‘institutional housekeeping’ and to emotional, institutional care work, including mentoring and supporting students. The fact that women, regardless of their family or professional situation, bore the greater share of the effort associated with the increased material and emotional demands of teaching and academic service during this period is reflected in an increasing imbalance in the allocation of time to research, which involves fundamental activities for career advancement. Our findings underline the need to rethink the current neoliberal model of academic meritocracy and to begin to recognise and value the gendered and invisible work of academics.

Digital Transformation of Education: Design of a “Project-Based Teaching” Service Platform to Promote the Integration of Production and Education

The integration of production and education represents a common paradigm for vocational education development globally. In this study, project-based teaching serves as a crucial pedagogical model. However, the manifestation of this model in Chinese undergraduate vocational institutions has yet to reach the desired state of integration. The objective of this research is to advance the concept, service model, and platform framework for project-based teaching service design through empirical research by utilizing the Double-Diamond process of service design. The aim is to address service pain points for stakeholders against the backdrop of project-based teaching with the integration of production and education, thereby enhancing service qualvrt[ity. Five critical areas were identified, leading to the proposition of service concepts such as platforms for information communication, fund management, teaching management, auditing/evaluation management, and promotion management. The effectiveness and recommendation levels of the digital service concepts were validated via a Net Promoter Score survey involving 100 stakeholders. This research features targeted discussions and suggestions regarding a conceptual digital service platform. The five service concepts derived from this research may serve as specific digital designs for applications and evaluations of project-based teaching.

The Role Of Smart Phones in Improving the Performance of Faculty Members in Sana'a University and University of Science and Technology

The study aimed to identify the role of smartphones in improving the performance of faculty members at Sana'a University and University of Science and Technology, and the role of the different demographic variables of faculty members in terms of (gender, age, degree, university, colleges, teaching experience, training courses) according to their opinion on the role of smartphones in improving their performance. The study used the two methods: descriptive and comparative, and relied on the questionnaire as a tool for data collection. The questionnaire contained (13) items, and a random sample of faculty members at Sana'a University and University of Science and Technology was selected, numbering (260) faculty members, and the study used statistical methods: Cronbach's alpha coefficient, T.test, one-way analysis of variance (ANOVA), and least significant differences test (LSD). The study found a number of results, the most important of which are: that the level of faculty members' use of smartphones in the educational process was high, and the most important role played by the faculty member using smartphones was to respond to students' inquiries via smartphone, While the role of using the smartphone in the electronic calendar for students was the least used role by faculty members at Sana'a University and University of Science and Technology, The study also found that there is no role attributed to demographic variables (gender, age, degree, colleges, teaching experience) for faculty members at Sana'a University and University of Science and Technology from their point of view on the role of smartphones in improving their performance. On the other hand, the results confirmed the existence of a role for smartphones in improving their performance attributed to the two variables: (the university variable in favor of the University of Science and Technology, and the variable of training courses for the category that enrolled in 5 training courses). The most important recommendations of the study were to employ the capabilities of smart phones in the educational process to provide a flexible educational process, by providing various methods and new methods in teaching, scientific research and community service. Providing the necessary requirements for the use of smartphones in the educational process, such as providing the Internet in the classroom, And activate artificial intelligence applications by smartphones, and invest them in answering inquiries of faculty members and students electronically.

Retracted: Analysis on the Reform and Development of College Physical Education Teaching Service under the Background of 5G Internet Communication

Retracted: Analysis on the Reform and Development of College Physical Education Teaching Service under the Background of 5G Internet Communication

Assessing medical student satisfaction with rural placement: The Australian Rural Clinical School Support Survey.

Australia has a doctor shortage in rural settings, and rural placements for medical students have an important role in increasing the likelihood of students staying in rural settings throughout their careers. However, to date there is limited research regarding medical student perceptions of rural placement quality. We aimed to determine factors that impact the overall medical student experience during rural placements. Cross-sectional survey. Rural/remote clinical schools across Australia. Medical students on rural/remote clinical placements for at least 6 months. To assess factors impacting student experience on rural placements, we conducted a cross-sectional survey, known as the Australian Rural Clinical School Support Survey (ARCSSS) which was completed online by medical students across Australia. Demographic data were collected in addition to responses regarding academic teaching, extracurricular activities, and support services. Multiple choice and Likert scale questions were utilised. A total of 107 responses to our survey were analysed. The majority of participants were female (66.4%), and in their middle years of clinical education (55.1%). Overall, respondents showed high levels of satisfaction with clinical school supervisors, and clinical education. A high proportion of respondents indicated minimal accessibility of health and other support services. While a large proportion of participants indicated satisfaction with the rural placements, it was demonstrated that students were generally dissatisfied with school wellness activities and extracurricular activities. Financial insecurity was noted. The findings from our survey indicate there are numerous areas in which rural placements have been effective for medical students, and others in which improvement is needed. Furthermore, more research is required to better develop well-being initiatives that are effective in improving overall experience.

THE FUNCTION OF SOCIAL MEDIA AS A SUPPORTING TOOL FOR LECTURER CAREER DEVELOPMENT IN UNIVERSITIES IN THE INDUSTRY 4.0 ERA

Lectures have many duties. The most important one is to implement the tri-dharma of higher education (teaching, research and community service). One of the efforts to support these duties in the Industry 4.0 era is the use of social media to develop professors' careers. A lack of understanding of the role of social media sometimes only sees the dark side of social media, which is actually very useful in developing lecturers' careers. This study uses a qualitative research method with a narrative research design. The subjects of this study were 92 individuals identified through purposive sampling technique. Data collection was done through an online survey. Data analysis in this study used coding techniques consisting of open coding, axial coding and selective coding stages. The findings of this study show that social media is a professional development tool for teachers and can enhance professional competence, which can contribute to teachers' professional development. Professional development that enhances the performance of the Tri Dharma of Higher Education in the areas of teaching, research and community service.

Evolution of Population Health Within US Schools of Medicine and Academic Medical Centers.

Schools of medicine are increasingly focusing on efforts beyond the immediate needs of individual patients and addressing the needs of whole populations. This study examined the characteristics of population health departments and related programs within, and affiliated with, schools of medicine and how these programs address the schools' educational, clinical care, research, and service missions. Structured reviews of school of medicine websites were used to identify population health departments and related programs. An on-line survey was distributed to a subset of these programs to capture details on their activities and organizational characteristics. The authors convened leaders of population health programs to elaborate on core themes. Of 154 school of medicine websites reviewed, 37 (24%) had affiliated population health programs, including 28 (18%) with distinct departments of population health. Departments reported a variety of teaching activities related to undergraduate medical education, graduate degree programs, and certificate programs addressing a variety of population health domains including public health, health administration, epidemiology, biostatistics, informatics, and research methods. Research was a core activity for most departments with significant support coming from federal funding, with many playing major roles in clinical and translational research institutes and cancer centers. Most departments had research, data sharing, and other collaborations with affiliated health systems. All departments engaged in community service activities, including activities supporting the response to the COVID-19 pandemic. Population health programs are playing an increasingly important role in the teaching, clinical care, research, and community service missions in schools of medicine and academic medical centers.

Are libraries ready to serve gamification tools for teaching and learning? A review based on computational mapping

Purpose Gamification is an emerging technique of applying game elements to difficult and tedious learning activities to make them fun and exciting. This study aims to review the scientific landscape of the library’s readiness to adopt gamification with context to application in teaching and learning purposes based on computational tools. The present research also aims to study the growth of literature on gamification, to identify the most contributing authors, countries, affiliations and journals and collaboration status with different geographical settings. The study will also identify the most influential paper on the area with the highest citation and Altmetric Attention Score (AAS) as well as analyzing the keywords for locating the research trend in the subject area. Design/methodology/approach The study has adopted Scientometric and Altmetric approach by considering the research outputs of a decade (2013–2022) from Scopus database. First, the required data has been searched using appropriate keywords forming the search strategy by running title–abstract–keywords considering the limitation in the system. The exported data is systematically visualized for performing science mapping like the collaboration of authors, countries, organizations and co-occurrence of keywords using VOSviewer. For finding the Altmetrics score and Mendeley readership of the influential research works, the system Dimension.ai is further used. Findings The study found 928 records indicating an exponential growth over the years with total 2,750 authors. Samuel Kai Wah Chu from the University of Hong Kong, China, is the most contributed author. Spain and the USA are highly productive countries, but there needs to be a strong collaboration pattern among authors. It is found that gamification is widely applied in education discipline than any other. Some of the libraries have already implemented gamification tools for learning purposes in their services. The research on gamification still lacks social media attention and needs to be promoted more through various social media platforms for greater visibility. Originality/value The study explores the global scientific literature to identify the library’s awareness of implementing gamification tools in their services for teaching and learning purposes. As per the author’s knowledge, no such study has been conducted until date with such aims and objectives through the application of both Scientometrics and Altmetrics approaches.

Predicting factors of patient satisfaction after varicose vein surgery at a university hospital in Nepal

IntroductionVaricose veins are a common vascular problem with a high prevalence, yet they are often neglected. The main objective of this study was to explore the patient satisfaction after varicose vein surgery, along with its predicting factors. To our knowledge, no similar study has been conducted in Nepal to date. MethodologyThis retrospective cross-sectional study included patients who underwent varicose vein surgery at Dhulikhel Hospital from September 2019 to February 2020. The satisfaction level after the surgery was assessed using a 10-point Likert scale questionnaire during a telephone interview with their verbal consent. Descriptive statistics and linear regression were performed to identify the predicting factors of patient satisfaction. ResultsAmong a total of 84 patients interviewed, 53.6% were male. The mean age of the participants was 43.13 ± 13.62 years. The mean patient satisfaction score was 42 ± 5.5, with nursing service, discharge teaching and hospital service being the highest scoring items in terms of patient satisfaction. Linear regression revealed age ≤40 years as a predictor of higher patient satisfaction (β=0.258, p=0.015) while early stage of varicose veins (β=-0.233, p=0.026) and duration of post-operative follow-up (β=-0.25, p=0.021) were negative predictors of patient satisfaction. This means that patients with C2-C3 venous disease and longer duration of postoperative follow-up tended to have lower satisfaction scores. ConclusionThe overall patient satisfaction following varicose vein surgery was very good, and the major predictors of better satisfaction were age ≤40 years, C4-C6 clinical classification of venous disease and the shorter duration of follow-up after surgery.

Autism Spectrum Disorder and Remote Learning: Parents’ Perspectives on Their Child’s Learning at Home

The sudden change in educational setting during the COVID-19 pandemic naturally raised questions about students’ educational attainment. Access to in person teaching and special education services became restrictive and parents had to consider becoming more involved in their child’s academic attainment. This exploratory case study examined parents’ experiences in providing support to their child with autism spectrum disorder (ASD) during quarantine where they engaged in remote learning. The parents were interviewed mid 2021 using Zoom. Interview questions were generated through the lens of Vygotsky’s Zone of Proximal Development and Scaffolding. The participants consisted of parents (n = 3) with a child who was medically diagnosed with autism. The children (n = 3) were in primary school and between the ages of 5–9. Three major themes emerged in all of the families. Families had a successful transition experience where they were initially concerned with remote learning but eventually became accustomed to the new learning setting. Secondly, families expressed having a productive home learning environment using a routine that incorporated a strong team of educational and therapeutic professionals helping in different areas of their child’s development. Thirdly, all parents provided ongoing parental assistance that established guidance throughout remote learning.

Valuing, growing and retaining Pacific leaders and teachers

The Ministry of Education document Action Plan for Pacific Education 2020-2030 is a government commitment to transform outcomes for Pacific learners and their families. Key Shift 5 of this Action Plan focuses on valuing, growing, and retaining “teachers, leaders, and educational professionals with diverse Pacific heritages” (Ministry of Education, 2020a, p. 38). This professional inquiry explored what Key Shift 5 looks like within the Resource Teaching service. A literature review examined ethnic minority leadership in education, specifically looking at the enablers and barriers. The Pacific research method, talanoa, was used to give voice to the lived experiences of four ex-Resource Teachers: Learning and Behaviour (RTLB). Findings from this inquiry acknowledge the misrepresentation of Pacific in decision making spaces and highlight the benefits and advantages Pacific RTLB bring to their roles. The importance of support from senior management was indicated by all participants as a key factor in valuing, growing, and retaining “teachers, leaders, and educational professionals with diverse Pacific heritages”.

Implementation of Management Strategies and Academic Staff Retention in Private Universities in Southwest, Nigeria

Implementing management strategies to retain staff is an important issue for universities as it impacts the institution's quality of teaching, research, and administrative services. The study examined the implementation of management strategies and their impact on academic staff retention in nine selected private universities. The research sample comprises 1,736 academic staff members from these institutions. The study investigated the various management strategies employed by private universities to retain their academic workforce and explored their effectiveness in promoting staff retention. The paper utilized a mixed-methods approach, combining both quantitative and qualitative data collection techniques. A survey questionnaire was distributed among academic staff members to assess their perceptions of management strategies and their impact on retention. Additionally, in-depth interviews were conducted with key university administrators to gain insights into the specific strategies employed and their rationale. The findings highlighted the management strategies that private universities adopt to retain academic staff and the implications of enhancing their staff retention efforts. The findings also informed university administrators and human resource professionals about the strategies that can greatly impact academic staff retention if implemented properly.The study concluded that formulation and effective implementation of management strategies will improve academic staff retention. By identifying successful practices and addressing areas for improvement, universities can enhance their ability to attract and retain talented academic staff. This, in turn, will contribute to the overall quality of the universities.

Group Decision Making in Competency-Based Medical Education - Clinical Competency Committee

<p>臨床能力委員會(Clinical Competency Committee, CCC)在勝任能力導向醫學教育的總結性評量中扮演重要的角色。委員會根據以評量藍圖執行的職場觀察評量結果，進行系統性的討論，對學員的能力進展做出公正可靠的判斷，回饋給相關利害關係人，並協助學員擬定個人化之補強訓練計畫。進行會議前應有共識會議、師資培育課程、及學員能力進展資料閱讀，事前的學員自我評量能夠促進學員與教師對學員能力進展的認知，並促進學員對於教師回饋的接納理解程度；會議中須建立結構化的決策過程，最終獲得客觀且可信的決策成果；會議後應向學員提供回饋，並協助制訂補強學習計畫或提供訓練協助規劃。藉由完善的CCC程序，可提升臨床醫事人員的訓練品質、教師教學水準、醫療服務品質及專業認同。</p> <p> </p><p>Clinical Competency Committee (CCC) plays a key role in the summative assessment of competency-based medical education (CBME). Specifically, CCC conducts systematic discussions according to the results of workplace observation and assessment derived from assessment blueprints to provide an accountable and reliable judgment on the progression of trainees’ competencies. CCC then informs assessment results to stakeholders and assists trainees in developing personalized remedial learning plans. CCC members should conduct a consensus meeting, complete faculty training courses, and review trainees’ competency development data before calling a CCC meeting . Student self-assessment should also be completed before the CCC meeting to improve trainees’ and CCC members’ understanding of the progress of their competency development and to ensure that trainees agree with and accept teachers’ feedback. During the CCC meeting, a structured decision-making procedure must be constructed for objective and credible decision-making. After the meeting, feedback should be provided to students to assist them in developing remedial learning plans or training assistance plans. A comprehensive group decision-making procedure should be carried out in CCC to improve the quality of clinical staff training, teaching, and medical services as well as the professional identity of clinical staff.</p> <p> </p>

Evaluasi Efisiensi dan Efektivitas Penggunaan Tenaga Outsourcing di Untag Banyuwangi dari Perspektif Transaction Cost Economics

The education sector, especially higher education or universities, has a foundation that must be carried out, is called the Tri Dharma University whose focus on Teaching, Research and Community Service. In addition to this, in order to maximally support lecturers in carrying out the Tri Dharma University, other activities such as service to students need to be assisted by other parties. The other activities intended are in terms of security and cleanliness within the University. In order to carry out activities in a conducive manner, some parties choose to use third party services or outsourcing. This study aims to evaluate the strategy of outsourcing in terms of the theory of Transaction Cost Economics at the University of August 1945 Banyuwangi. The research method in this research uses qualitative research methods with research informants who are choosed purposively. The selected informants are informants who are considered to be involved and affected by the implications of implementing the outsourcing system, including the implementing agency and the owner of the designated outsourcing agency. Based on the results of the study it is known that the cost analysis in terms of TCE theory, the use of outsourced labor at Untag Banyuwangi is considered inefficient. This is because the costs arising from using outsourcing services are considered to be more expensive than before using outsourcing services. However, things are different when viewed in terms of asset specificity consisting of human resources (skill level, knowledge, and experience of employees), physical assets, location, dedicated, temporal, and brand specificity, it can be concluded that Untag Banyuwangi has been effective and efficient in the use of outsourcing services. So that the University of 17 August 1945 Banyuwangi does not need to provide increased employee skill training.