Tanjung Perak Research Articles

EVOLUSI BANK KONVENSIONAL DALAM PERSPEKTIF TEORI PUSH PULL MOORING

This study aims to identify differences in customer perceptions of push and pull factors in switching from conventional banking services to digital banking at Bank Mandiri Tanjung Perak Branch in Surabaya. The research methodology involves questionnaires for quantitative data collection and documentation to support the data. Analysis is conducted using the Push Pull Mooring (PPM) theory to evaluate the influence of Service Quality, Perceived Ease of Use, and Lifestyle on customers' Switching Intention. The findings indicate that for customers with less than 5 years of transaction experience, service quality and ease of use of digital services influence their intention to switch. For customers with more than 5 years of experience, service quality and ease of use have different impacts on switching intention. The t-test results show that switching intention is not significantly influenced by the duration of use (P value 0.93), but lifestyle significantly affects preference for digital services (P value 0.003). Perceived ease of use does not show a significant difference between the two groups (P value 0.716), while service quality shows a significant difference (P value 0.014). The application of these research findings to other Mandiri branches needs to consider demographics, strategy adaptation, and continuous evaluation. Bank Mandiri can optimize its services by focusing on customer retention, lifestyle, ease of user experience, and improving service quality. Understanding the interaction effects between these variables helps Bank Mandiri adapt holistic and customer-oriented strategies. Thus, Bank Mandiri can enhance its competitiveness in an increasingly dynamic market.

The economic impact of dry port investment in Indonesia: A case study of Bangil, Pasuruan District, East Java Province

Acknowledging the pivotal role of ports and dry ports in shaping a nation’s economic landscape, this study explores the economic impact of port development in East Java, specifically Bangil Dry Port in Pasuruan over at least 30 years of business operational process. This study pioneers the quantification of gross value added, investment multiplier effect, tax contribution, and Creating Shared Value (CSV) resulting from dry port investment. The method used for calculating multiplier investment is Keynesian multiplier approach and for labor absorption is Incremental Labor Output Ratio (ILOR). Field surveys were conducted to determine the condition of Bangil, and secondary data on the growth of container flows at Port of Tanjung Perak was used as a reference for growth in Bangil. Overall, these results show that Bangil Dry Port investment will generates positive impact both for government and society in general, but also the economy of East Java and Pasuruan District in particular. These results offer practical guidance for decision-makers in optimizing public funds allocation, while also laying the groundwork for future scholars to conduct comprehensive societal-scale cost-benefit analyses of strategic port investments, contributing to a deeper understanding of the economic implications.

Evaluation of the Effectiveness of Ship Guiding Services at Tanjung Perak Port Surabaya

The efficiency and effectiveness of vessel piloting services at ports play a crucial role in ensuring smooth maritime operations and enhancing maritime safety. This study aims to evaluate the effectiveness of vessel piloting services at Tanjung Perak Port, Surabaya, Indonesia. The evaluation encompasses various aspects of piloting services, including navigational guidance, maneuver assistance, and response to emergency situations. By employing qualitative methodologies, data will be collected from stakeholders, including port authorities, vessel operators, and piloting personnel. Key performance indicators such as response time, safety record, and customer satisfaction will be analyzed to assess the current state of piloting services. Additionally, potential areas for improvement will be identified to enhance the efficiency and effectiveness of vessel piloting services at Tanjung Perak Port. The findings of this study are expected to provide valuable insights for port authorities and stakeholders to optimize piloting services and ensure safe and efficient maritime operations at Tanjung Perak Port, Surabaya.

Role of Ship Guidance in Reducing Accident Risks in Tanjung Perak’s Mandatory Waters

This study investigates the effectiveness of ship guidance in minimizing accident risks within the mandatory guidance waters of Tanjung Perak Surabaya. Employing qualitative research methods and descriptive analysis, the research evaluates ship pilot performance based on communication effectiveness, maneuvering precision, regulatory knowledge, emergency response, and professionalism. The findings reveal that effective pilotage significantly enhances navigational safety, contributing to a 20% reduction in accident rates. Despite generally high performance, challenges such as communication barriers, navigational complexity, and regulatory constraints persist. Recommendations include investing in advanced navigational technologies, improving communication protocols, updating regulations for better operational flexibility, and ensuring regular equipment maintenance. The study highlights the critical role of ship pilots in ensuring safe maritime operations and provides actionable insights for optimizing pilotage practices to further enhance safety in complex navigation environments

STUDY OF DWELLING TIME AT TANJUNG PERAK HARBOR SURABAYA INDONESIA

The research aims to determine the factors that influence dwelling time at Indonesian ports so that the government can make policies for releasing imported goods at ports more quickly and efficiently. This study uses secondary data obtained from KPPBC TMP Tanjung Perak quantitative data in the form of monthly pre-clearance, customs clearance, post-clearance, and dwelling time processing times from January 2020 to December 2022. Statistical analysis using the linear regression method uses the application SPSS. Based on the results of the analysis of the factors that influence dwelling time, it is concluded that the pre-clearance, customs clearance, and post-clearance processes simultaneously have an influence on dwelling time at the port of Tanjung Perak. Meanwhile, partially, the pre-clearance and post-clearance processes have a positive and significant effect on dwelling time, while the customs clearance process does not affect dwelling time. Currently, the customs clearance process is faster due to new policies and improved facilities. This research only discusses the management of imported goods, so other research using export variables is needed to increase the accuracy and efficiency of government trade policies.

Marketing Strategy Analysis in Increasing Participation Numbers in the Social Security Administration for Employment (BPJS Ketenagakerjaan) Tanjung Perak Branch Office Using SWOT Analysis Method

This study delves into the societal responsibility of nations for ensuring the well-being of their citizens through the implementation of social welfare systems, notably the social security program managed by the Social Security Organizing Agency (BPJS). The historical evolution of PT Jamsostek (Persero) underscores the development of social security programs in Indonesia, emphasizing the significance of safeguarding workers' economic and social interests. This research focuses on BPJS Ketenagakerjaan Tanjung Perak Branch, aiming to analyze its marketing strategies to augment membership through the SWOT analysis method. Employing a qualitative approach, the study employs interviews, observations, and documentation for data collection. The findings reveal strengths in BPJS Ketenagakerjaan's extensive social security offerings, weaknesses in communicating with and raising awareness among informal workers, opportunities for enhancing worker welfare, and threats posed by declining membership due to competitive forces. Drawing on the SWOT analysis, the study suggests a conglomerate diversification strategy, wherein BPJS Ketenagakerjaan Tanjung Perak can introduce new programs to previously untapped segments, thus bolstering its membership base. The research enriches the understanding of BPJS Ketenagakerjaan's marketing strategies and contributes insights for broadening its membership outreach.

ANALYSIS OF THE UTILIZATION OF THE HARBOR AREA AT THE PORT OF TANJUNG PERAK

Tanjung Perak Port is the initial gateway to Surabaya which handles more than 40% of international goods trade. In this case, the Kertosusilo Gate Area (GKS) has a very important position with its sea area having the busiest shipping lanes in Indonesia with 15,409 vessels operating at the end of 2021. The dense distribution of port activities in sea transportation creates complex problems which impact on delays in cargo delivery in Tanjung Perak Harbor. Problems that arise include sedimentation due to the construction of the Maspion Indonesia Port terminal, narrowing of sea water and changes in sea area which causes narrowing of the Madura Strait sea area, as well as complaints from port users regarding shipping lanes, anchoring areas in terms of depth, area, Vessel Traffic Services (VTS), services. ship guidance and security. Based on these problems, research was carried out on the utilization and needs of the anchorage area at Tanjung Perak Port. Starting with conducting research preparation, collecting data by compiling data related to the general picture of economic growth, especially in the East Java region as well as operational technicalities and conditions of the Tanjung Perak port. So that we can obtain the results of utilization research for a docking area capacity of 20,330 ships per year with a utility value of the docking area at Tanjung Perak Port of 73.5%.

PORT PERFORMANCE IN THE PERSPECTIVE OF SHIP ARRIVAL AND DEPARTURE REPORT DATA

The seaport as a gateway to the regional, national and international economy must pay attention to the performance of operational services, including the level of service quality of ships, goods and port facilities. Activities at the port such as sea transportation operations must be reported to the Port Operator in accordance with the format of the ship arrival and departure report (LK3) which includes the type of ship, docking terminal, arrival time data and departure time from the Port. One perspective of port performance measurement is ship service which can be measured from how long the ship is at the terminal until it leaves the port. This research method uses a quantitative approach and the Data Envelopment Analysis (DEA) method. This study aims to determine the statistical approach and measure port performance, namely turnaround time and performance efficiency. The results of the study for 2022 obtained for the type of container ship, Tanjung Emas Port has a turnaround time of 23 hours while Tanjung Priok Port and Tanjung Perak Port are more than 24 hours and port performance efficiency with DEA efficient rating value Ѳ =1 at Tanjung Priok and Tanjung Perak ports.

Analysis of Accident Risk Points (Black Spots) on the Bubutan – Perak Barat Road Section Surabaya

According to the traffic accident data from the Traffic Accident Unit of the Tanjung Perak Port Police and the Traffic Accident Unit of the Dukuh Pakis Police in Surabaya City in 2020-2022, traffic accidents that occurred on the Bubutan Road - West Perak Road section experienced an increase in the number of traffic accidents. The total details in 2021 were 13 incidents, in 2022 there was an increase to 17 incidents, besides that, the material losses incurred in 2022 had the highest figure, which amounted to IDR 46,000,000. So it is necessary to analyze the accident-prone points on the road section. The method used are AEK (Accident Equivalent Number), IPA (Importance Performance Analysis) method, and calculation of free flow speed, traffic volume analysis, and side obstacle analysis. Based on the analysis of accident-prone areas using the AEK method, it is known that the upper control limit value is 36.07 where Jalan Perak Barat has an AEK value above the BKA value in 2021 of 37, then in 2022 of 40. Jalan Perak Barat has an average traffic volume of 434.47 smp / hour, with a moderate level of side obstacles, but has a free flow speed that exceeds the planned speed. One of the factors causing traffic accidents on Jalan Perak Barat is the driver of a vehicle traveling at high speed, so rumble strip planning and road facility rejuvenation are recommended.

The effects of the COVID-19 pandemic on connectivity, operational efficiency, and resilience of major container ports in Southeast Asia

The COVID-19 pandemic in 2020 has had significant impacts on the connectivity and performance of container ports in Southeast Asia. The application of social network analysis (SNA) in conjunction with key indicators, such as container throughput, total capacity of ships, number of ship calls, and berth duration, provides a comprehensive understanding of the development of the regional port system. While major ports in the region, namely Singapore, Port Kelang, Manila, and Laem Chabang, have exhibited signs of recovery owing to the expeditious and timely implementation of targeted policies to mitigate the adverse effects of the pandemic, smaller ports in the region, such as Bangkok, Penang, Tanjung Priok, and Tanjung Perak, are grappling with enduring repercussions and encountering challenges in resilience. These challenges stem from inadequate infrastructure, limited accommodation capacity, low loading/unloading productivity, and other significant risk events associated with the pandemic, all of which have weakened their competitiveness. In contrast, ports in Vietnam, including Cai Mep, Hai Phong, and Ho Chi Minh, as well as Malaysia's Tanjung Pelepas, have demonstrated that they are less impacted by the COVID-19 pandemic. This can be attributed to the sustained growth of their respective economies and the continued surge in domestic production to meet the unabated demand for exports. Based on these findings, several policy recommendations can be suggested for port authorities to effectively manage and mitigate the impact of risky events, such as pandemics, in the future while also enhancing the competitiveness of ports.

Study of Ship Loading and Unloading Methods to Improve Productivity at Tanjung Perak Port Surabaya

Study of Ship Loading and Unloading Methods to Improve Productivity at Tanjung Perak Port Surabaya

EVALUATION OF CONTAINER TERMINAL SYSTEM PERFORMANCE IN TANJUNG PERAK SURABAYA PORT IN INCREASING CUSTOMER SATISFACTION USING BINARY LOGISTICS REGRESSION

In this sophisticated era, we can do almost anything, and we can get it easily. No exception with the necessities of life that we can get easily from one place and sent to us via transportation services, even goods with a large capacity. One of the transportation services that can efficiently deliver goods in large quantities is sea transportation via ships with a shipping system using containers. Tanjung Perak Port in Surabaya is one of the ports that provides container loading and unloading services. For this reason, in this study an evaluation of the performance of container terminals at the Port of Tanjung Perak Surabaya will be carried out by looking at the factors that influence customer satisfaction (Y), which consist of several predictor variables, namely price of goods (X1), weight of goods (X2) and Travel Time (X3) using the binary logistic regression method, which is a method used to model the response variable consisting of two categories and is appropriate for modeling data consisting of possible events with response variables consisting of two choice categories. Logistic regression will form a predictor/response variable, which is a linear combination of the independent variables. In this study, modeling was carried out to determine the relationship between whether the predictor variable affects the response variable and the extent to which this variable influences it. After knowing the variables that contribute to customer satisfaction, these variables can then be used as evaluation material, whether they need to be increased or reduced. Based on the results of the study, it was found that the variable weight of goods (X2) has a significant influence on customer satisfaction with a classification accuracy of 88.1%, so it must be optimized related to the container capacity that contains customer goods because, if this variable increases by 1 unit, it will increase the probability of customer satisfaction is 1.792 times and this increase is higher than the other variables.

Analysis Of The Influence Of Greenport Implementation On Service User Satisfaction At Pt Terminal Teluk Lamong Gresik Through The Image Of The Port Business Body

Teluk Lamong Terminal is the first semi-automatic terminal in Indonesia with environmentally friendly technology. Teluk Lamong Terminal was built as an implementation of the Tanjung Perak Port Development which is equipped with loading and unloading equipment using modern technology. This research aims to determine and develop the effect of implementing Greenport on service user satisfaction through the image of the Port Business Entity at PT. Lamong Gresik Bay Terminal. The research strategy used in this research is quantitative with an explanatory research approach. The research sample was 155 service users at PT. Lamong Gresik Bay Terminal. The analysis tool used is SPSS for instrument testing and SEMPLS with SmartPLS to answer the problem formulation. The results of the research show that there is a significant positive influence of the application of Greenport on the image of the Port Business Entity. There is a significant positive influence of the application of Greenport on service user satisfaction. There is a significant positive influence of the image of the Business Entity on the satisfaction of service users. The image of the Port Business Entity is able to mediate the implementation of Greenport on satisfaction of service users at PT. Lamong Gresik Bay Terminal. It can be concluded that both directly and indirectly there is an influence of the implementation of Greenport on service user satisfaction through the image of the Port Business Entity at PT. Lamong Gresik Bay Terminal.

Emission analysis due to port activity at Tanjung Perak Port Surabaya using system dynamics methods

Emission analysis due to port activity at Tanjung Perak Port Surabaya using system dynamics methods

Analysis of the Improvement of Maritime Safety through Seafarer Skills Training Cooperation between Poltekpel Surabaya and the Main Shipping Office of Tanjung Perak

One effort to enhance seafarer skills is by improving knowledge. Increasing knowledge can be achieved through the implementation of training for ship crews. Through training implementation, it is expected to minimize ship accidents caused by human error, thereby improving maritime safety. This research aims to understand the regulations regarding navigation in the Tanjung Perak harbor area and analyze the role of seafarer skills training in enhancing maritime safety. The method used in this research is qualitative. The data used in this study are primary data obtained directly from respondents through questionnaires and secondary data collected from other sources. The research results show that in the event of an accident within the jurisdiction of the Tanjung Perak Port Master, based on the Minister of Transportation's Decree No. 55 of 2006 concerning Procedures for Ship Accident Inspections, if a ship accident occurs, such as sinking, burning, collision, or grounding, the ship's Master or leader who experiences the accident must report it to the Port Master at the nearest or first port visited. The research also indicates that the implementation of seafarer skills training has an impact on maritime safety. Improving maritime safety can be achieved by participating in self-development activities to enhance the quality of ship personnel (seafarers) for better performance.

Kualitas Pelayanan Publik pada Badan Penyelenggara Jaminan Sosial Ketenagakerjaan Tanjung Perak

The purpose of this study is to find out how the quality of service delivery provided by BPJS Ketenagakerjaan Tanjung Perak. This research is a qualitative type of research which uses a descriptive approach as a research method. Observation, documentation, and interviews are used as data collection methods in this study, so that after the research data is obtained, the next process of data analysis uses the stages of reducing the data that has been obtained, presenting data, and drawing conclusions. The subjects of this study are participants and prospective participants who have received services from BPJS Ketenagakerjaan Tanjung Perak. From the results of the research that has been conducted, it shows that the quality of public services at BPJS Ketenagakerjaan Tanjung Perak has been carried out well as a whole, where it has fulfilled five dimensions in the implementation of public service quality which are studied through the dimension of reliability, dimension of responsiveness, dimension of assurance, dimension of empathy, and dimension of tangible.

Optimization of Lifeboat Maintenance at MV Dobonsolo

This research was motivated by the maintenance of lifeboats on board, which was less than optimal. It was proven when the Marine Inspector checked the lifeboat on board in the Java Sea on March 20, 2022, after the ship departed from Makassar Port to Tanjung Perak Port, 2 of the 12 lifeboats on board could not be hibobbed, so the ship received Non-Conformity (NC). The purpose of this study is to find out how the implementation of lifeboat maintenance at MV Dobonsolo, the obstacles encountered in carrying out the treatment, and how efforts need to be made to overcome these obstacles. The research method used in the preparation of this thesis is qualitative descriptive by using triangulation (observation, interviews, and documentation) in data collection techniques, as well as using data reduction, data presentation, and conclusion drawing in data analysis techniques. The research found that lifeboat maintenance at MV Dobonsolo was not optimal. The obstacles encountered include a large number of lifeboats, but the maintenance time is less due to the limited daily working hours of the Senior Third Officer, the crew does not understand the lifeboat maintenance procedures, and the unavailability of spare parts on board. Efforts that need to be made include dividing the task of lifeboat maintenance between Senior Third Officer and Junior Third Officer, conducting safety meetings and training the crew regarding the maintenance of lifeboats according to procedures, and asking for spare parts from the company

Implementation of Education and Training Programs (Diklat) at the Main Harbor Office of Tanjung Perak Surabaya

Human resources are the main factor in determining the success of effective organizational implementation. To improve the quality of human resources, it is necessary to organize education and training. Therefore, Education and Training is one of the investments in the Human Resources Sector, including at the Tanjung Perak Main Kesyahbandaran Office in Surabaya. This research aims to analyze the implementation of the Education and Training Program (Diklat) at the Tanjung Perak Main Maritime Office in Surabaya with a discussion regarding the fulfillment of program implementation indicators based on the implementation theory put forward by Edward III. This research method is qualitative, and data collection is done by interview, observation, and documentation techniques. The results obtained were then collected, reduced, and drawn conclusions. The results of this study indicate that the implementation of the Education and Training Program (Diklat) at the Tanjung Perak Surabaya Main Maritime Office has generally fulfilled the criteria for measuring program implementation according to Edward III, but there are still things that have not been done optimally. Especially at the program evaluation stage, Education and Training (Diklat) is only carried out when the program is completed, but there is no follow-up on how to apply the skills that have been obtained in an effort to utilize the skills that are truly mastered professionally.

Analisis Kebijakan Rehabilitasi Ekonomi Pelabuhan Kamal Pasca Pengoperasian Jembatan Suramadu

Kamal Port is the main port located in Kamal Village, Bangkalan district, Madura Island, East Java. This port became the center of the crossing of the Madura community from the village of Kamal (Bakalan) to the port of Tanjung Perak (Surabaya). However, with the inauguration of Suramadu Bridge on June 10, 2009, Kamal Harbour experienced a decrease in cruise ship users. The crossing of the ferry, which is 30 minutes longer than the use of the Suramadu Bridge, and the more expensive cost of the Suramudu Bridge are the reasons why people switch from the boat to the bridge. The study aims to analyze the economic rehabilitation policy of Kamal Village as an effort by the government of Bangkalan District to revive the Kamal Port economy. This research will use qualitative descriptive analysis methods with secondary data, where the data is taken based on precise and reliable previous research. The results of this research will refer to the assessment of the potential prospects of the Kamal Port that can be utilized for economic recovery, SWOT analysis as an evaluation of the performance of the Kamal Harbour Maritime Tourism Policy, and economic restoration strategies by assessing the supporting factors suggested by the researchers to improve the Kamal Port economy.

Policy Implementation of the Regulation of the Minister of Transportation Number 65 of 2009 Concerning Indonesian-Flagged Non-Convention Vessels in the Main Harbor Office Tanjung Perak Surabaya

The research objectives to be achieved are to describe and analyze the Implementation of Minister of Transportation Regulation No. 65 of 2009 concerning Indonesian-flagged Non-Convention Vessels at the Tanjung Perak Main Harbormaster’s Office in Surabaya; and describe and analyze the supporting and inhibiting factors. The type of research used is qualitative research. The results showed that the Ship Safety and Ship Manning Standards that have been carried out are in accordance with what is the goal, Ship Safety and Ship Manning Resources assigned to the crew are still not optimal because they are not in accordance with international regulations, Ship operations and ship safety have been properly implemented, The role of communication carried out in the form of coordination between several parties is still lacking, The attitude of the implementers of Ship Safety and Ship Manning is responsible for imposing sanctions in this case conveying to the captain to be in accordance with, Economic, Social and Political Factors Ship Safety and Ship Manning are supportive. The conclusion of this research is that the Implementation of the Policy of the Minister of Transportation Regulation No. 65 of 2009 concerning Indonesian-flagged Non-Convention Ships at the Tanjung Perak Main Shipyard Office in Surabaya is running in accordance with applicable provisions. There are several suggestions that are recommended, among others, the Government of Indonesia through the Ministry of Transportation can make special policies in monitoring growth and development towards the security of ships and port facilities, including the level of security conditions, there must be synchronization and synergy between the central government and local governments in regulating regulations so as not to cause contradictions in implementation.