Tangible Aspects Research Articles

Comparing thematic and search term-based coding in understanding sense of place in survey research

Sense of place is a fundamental concept in human geography, yet challenging to measure given its intangibility and idiosyncrasy. Meanwhile, there are increasing opportunities for social scientists to utilize big data and automated approaches to data analysis, albeit with some wariness, but few researchers directly compare automated to manual analysis in the context of sense of place. This study applies two analytical approaches to a survey question on sense of place: semi-automatic search term analysis around semantic fields, and inductive thematic analysis. Results show high agreement between the approaches, with more tangible aspects of place (recreation) better correlated than more abstract concepts (appreciation). Variation mainly relates to the ability of inductive coding to address false negatives, implied meaning, or obscure search terms. This demonstrates the potential value of hybridizing to improve the accuracy of a search term-based approach, and overcome the limitations, such as subjectivities, of one analytical approach.

EXPLORATION OF SERVICES ON CUSTOMER SATISFACTION IN THE SENSORIUM BALI RESTAURANT INDUSTRY

A restaurant is a place or building organized commercially, which provides good service to all its consumers in the form of food and drinks. Where customer satisfaction must be able to meet customer satisfaction. The level of customer satisfaction can be measured by comparing consumer expectations regarding the desired service quality with the reality received and felt. At this time, culinary development is seen very rapidly, because urban areas have many strategic areas for restaurants. This design plans a western food restaurant that focuses on Canggu regional culinary delights, strategically located near Batu Mejan Beach. The purpose of writing this research is to determine customer satisfaction at the Sensorium Bali Restaurant. I took 8 respondents who had been determined. The research method used is qualitative research, data collection techniques are carried out using interviews and observations. From the results of the research analysis, it can be concluded that customer satisfaction is determined by the quality of service shown in the aspects of Tangibles, Reliability, Responsiveness, Assumrance and Emphaty in restaurants.

The Role of Banking Service Quality in Improving Financial Performance in a Sample of Iraqi Banks

This study aims to demonstrate the importance of the quality of services in the selected banks according to their dimensions in their financial performance. In this study, we relied on a questionnaire to demonstrate this effect, where 133 questionnaires were distributed and by relying on the SERVQUAL model with its five dimensions (tangibility, reliability, responsiveness, guarantee and empathy). The study found a very close relationship between the quality of banking service and the level of financial performance of the sample banks. The research, which means the validity of the hypothesis, while the study recommended the necessity of working on developing the tangible physical aspects of expanding the modernization of banking devices and programs and developing them continuously, in addition to providing appropriate waiting places for customers during the review of expenses to complete their work, as well as paying attention to the necessity of rapid response and meeting customers’ requirements by raising the level of Services provided and providing appropriate guidance to customers as well as providing banking staff providing banking services with direct contact with customers.

Impact of microcredit on the short-term finances of microentrepreneurs

PurposeThe study focused on the impact of microcredit on the short-term finances of microentrepreneurs at the Galerías Shopping Center in San Juan de Pasto, Colombia, from 2019 to 2023.Design/methodology/approachThe design of the paper is empirical-analytical, focusing on the tangible and unique aspects of reality that can be fragmented for measurement. This approach privileges the use of data from the study population’s experience, which is treated analytically through statistics to establish frequencies and correlations between variables. The research involved a structured questionnaire based on bibliographic references and considering the operational framework of the variables, which underwent expert review, necessary adjustments, a pilot test and subsequent validation in 2019 and 2023. The reliability of the instrument was assessed using Cronbach’s alpha, ensuring a reliable indicator when equal to or greater than 0.7 in each analysis period. This methodology aimed to identify practices and how the financial profile influences short term.FindingsThe findings from the survey conducted with the microentrepreneurs at Galerías Shopping Center reveal several significant connections to the theoretical framework. The study revealed that many microentrepreneurs relied on their personal funds for business financing, indicating a limited understanding of financial principles. Additionally, a significant portion of microentrepreneurs mitigated investment risk by securing loans from financial institutions, yet none utilized government subsidies like entrepreneurship loans, pointing to a lack of advice. The findings underscore the importance of financial education and suitable financial services for business development.Research limitations/implicationsOne limitation of this study is the lack of detailed data on the financial structure of microentrepreneurs' businesses, as well as specific information on interest rates and the terms and conditions of the microcredit used. These limitations may affect the generalization of the results and the comprehensive understanding of the impact of microcredit on the short-term finances of microentrepreneurs. Future research could include a larger sample size and more accurate data on the financial structure of businesses, as well as a detailed investigation of interest rates and terms and conditions of microcredit, to provide a more comprehensive understanding of the financial impacts for microentrepreneurs.Practical implicationsThe findings of this study have practical implications for microentrepreneurs in the Galerías Shopping Center. The research emphasizes the need for improved financial knowledge, accounting practices and debt management among microentrepreneurs. It also highlights the importance of financial education and access to suitable financial services for business development. The study’s insights can guide the development of training programs and initiatives aimed at enhancing financial literacy and financial management among microentrepreneurs, leading to more informed decision-making and improved financial outcomes.Social implicationsFrom a social perspective, this research contributes to promoting economic development and financial inclusion. By addressing the mismanagement of microcredit by microentrepreneurs and providing insights into their short-term finances, the study aims to foster economic empowerment and sustainable development within communities. The findings underscore the significance of microfinance in driving economic growth, reducing poverty and promoting social inclusion. The research emphasizes the importance of equitable access to financial services, which can contribute to narrowing the gap between the financially excluded population and the conventional financial system.Originality/valueThis research adds originality and value to the academic community by addressing the incidence of microcredit on the short-term finances of microentrepreneurs in the specific context of the Galerías Shopping Center in San Juan de Pasto, Colombia. By characterizing the financial profile of microentrepreneurs, establishing the relationship between microcredit characteristics and the financial profile and proposing an action plan, the study provides valuable insights for decision-making in both the academic and microfinance fields. The research contributes to the existing literature on microfinance and financial inclusion, offering a unique perspective and potential solutions for optimizing the use of microcredit-funded resources by microentrepreneurs.

Analysis of the use of electronic medical records and its effect on improving patient care

Introduction: One of the most important contemporary events related to the health field is the implementation of the electronic health record (EHR), which allows the logical and chronological consolidation of information concerning a patient. Objective: To analyze the influence of the implementation of electronic medical records on the improvement of patient care. Method: The study corresponds to a quantitative approach, non-experimental design, and causal correlational scope. The population and sample were 94 health and administrative workers of a health center in Metropolitan Lima. The questionnaire had 30 items, with response options using a Likert-type scale. Results: The use of electronic medical records was found to be 78.7% high, and patient care was found to be 70.2% efficient. It was found that the use of EHRs significantly influences patient care, given that p-value is 0.047<0.05. The dimensions of patient care, reliability, responsiveness, safety, empathy, and tangible aspects also obtained a p-value<0.05. Conclusions: It was found that most workers positively perceive the use of electronic medical records and that the existence of this system has beneficial effects on patient care, considering that the staff perceives high levels of reliability, responsiveness, safety, empathy, and tangible aspects.

Organizing milk harvest: A producer perspective on infrastructure and human resources

One of the major considerations in operating a dairy production enterprise is the development and execution of a strategy for milk harvest. The production of milk as a business enterprise is generally governed by commodity based financial consid­erations. That is, the price of the final product is driven by the relationship between supply and demand. Both price and cost associated with the final product will be cyclical, and producers with lowest cost will, on average, gain market share over time just as those with high cost will lose market share over econom­ic cycles and may exit the business. Thus, the major consider­ation in organizing milk harvest is how strategic decisions will affect the final cost of the product. Some of the costs associated with the milking center can be considered direct costs while other aspects of the strategy can be considered indirect costs or opportunities. There are still other less tangible aspects of the harvest strategy that may not impact costs directly or indirectly at the milking center, but nonetheless have a bearing on what may be considered success in dairy production on a broader hu­man scale.

The Business Paradox: Exploring the interaction between the Business Clock and the Sustainable Development Goals through an ethical, sustainable and well-being prism

This research focuses on the need for companies to improve in various areas of performance and achieve positive outcomes. Twelve key variables were identified, including ethics, global leadership, teamwork, effective communication, education/training, technology, sustainability, negotiation, financial management, productivity, decision-making, and corporate happiness, which are essential for the balanced growth of any organization. These variables represent the twelve hours of the corporate clock and, when properly managed, balancing the tangible and intangible aspects, they lead to long-term prosperous results. Additionally, connections were analyzed and established between these variables, the United Nations Sustainable Development Goals, and Mercader's Ethical Values Taxonomy. Questionnaires were administered to graduate professionals, using a Likert scale, to assess the need for these variables in companies. A total of 4,207 responses were obtained, which were analyzed along with the participants' gender. The results provide an understanding of the priorities, realities, and relevance of the studied business variables. This research is novel, as it has not been previously conducted in its entirety or reflected upon the empirical data obtained. Despite their apparent simplicity, these data represent the realities and effects within the organizational and business environment. Therefore, this study is highly relevant for entrepreneurs, professionals, traders, entrepreneurs, educators, and others, as it enables self-analysis, the application of new experiences, and the attainment of benefits

Exploring students’ experiences in the dynamic learning program model

This qualitative study, grounded in descriptive phenomenology, investigated the lived experiences of students studying in a private school under the Central Visayan Institute Foundation – Dynamic Learning Program (CVIF-DLP) framework. Through eight focus group discussions involving 62 participants analyzed with the use of thematic analysis, the research explored the advantages, disadvantages, and transformative potential of the CVIF-DLP approach outlined to the three learning domains. Findings revealed that students focus first on the tangible aspects of learning such as learning activity sheet and writing. They also believed that CVIF-DLP has limited special impact on their physical aspects but affects greatly their cognitive and affective aspects. Despite the varied perspectives and encountered challenges, students agreed that the program helps them improve intellectually and personally. It revealed the complex dynamics shaping student learning journeys, emphasizing the need for ongoing program refinement to address student needs effectively. The study offered valuable insights into educational innovation and pedagogical practices, guiding future efforts to enhance the educational experiences of the implementers of CVIF-DLP.

Factors Associated with BPJS Participant Patient Satisfaction with the Quality of Inpatient Services at Malahayati Hospital in 2023

This study aims to analyze factors related to BPJS participant patient satisfaction with the quality of inpatient services at Malahayati Hospital Medan in 2023. The results of the study show that the quality of service provided by Malahayati Hospital Medan is considered good by respondents, with tangibles, quality of service. responsiveness, reliability, assurance, and empathy received good to very good ratings. Research also shows that there has been an increase in services provided by Malahayati Hospital Medan in preparation for hospital accreditation. However, it is recommended that Malahayati Hospital Medan continue to improve service quality, especially in the aspects of reliability and tangibles, while maintaining consistent service quality which is already good in the aspects of responsiveness, assurance and empathy. For further research, it is recommended to conduct more in-depth research regarding service quality, responsiveness, assurance, and empathy using the structural equation model test to identify the smallest variables that influence respondent satisfaction.

Analysis of the dimensions of health service quality on patient satisfaction in the polyclinic of surgical sub-specialists of Royal Prima Hospital Medan, the Year 2024

This study focuses on evaluating how different dimensions of health service quality impact patient satisfaction at Royal Prima Medan Hospital's Sub-Specialist Surgery Polyclinic in 2024. Understanding patient satisfaction is crucial as it reflects their expectations, needs, and assessments of the care received, ultimately influencing their loyalty and the hospital's reputation. Using a quantitative non-experimental approach with descriptive and associative analyses, the study involved 133 patients at the polyclinic, with a sample of 60 respondents selected incidentally. Data collection methods included interviews, questionnaires, and secondary data from the hospital. The variables studied were Service Satisfaction, Tangible aspects, Reliability, Responsiveness, Assurance, and Empathy. Ethical considerations were paramount, with approvals from the Health Research Ethics Commission and obtaining Informed Consent from informants/respondents. Validity and reliability tests were conducted on research instruments to ensure data quality. Statistical analysis using Chi-Square tests and multiple logistic regression revealed significant correlations between Reliability, Assurance, Appearance, Responsiveness, Empathy, and Patient Satisfaction. Among these, Empathy emerged as the most influential factor, highlighting the importance of communication, strong relationships, and understanding patient needs in healthcare settings. In conclusion, this study underscores the critical role of service quality dimensions in enhancing patient satisfaction, offering insights for healthcare providers to improve care delivery and patient experiences at Royal Prima Medan Hospital's Sub-Specialist Surgery Polyclinic.

The role of local communities in the conservation of cultural heritage sites: A case study of Vietnam

This study examines the significant impact of local community engagement on conserving cultural heritage sites, focusing on active participation, cultural preservation, decision-making, and oversight. Utilizing Structural Equation Modeling (SEM) for analysis, it evaluates how community involvement aids in the maintenance and protection of tangible and intangible heritage aspects. Findings reveal substantial improvements in conservation outcomes due to active community participation, highlighting the critical role of local communities in preserving heritage integrity and cultural values. This emphasizes the necessity of grassroots involvement for lasting cultural legacy preservation. Furthermore, the study stresses the importance of incorporating indigenous knowledge and traditions into conservation strategies to ensure culturally relevant and sustainable outcomes. Although based in Vietnam, the implications of this research are global, advocating for inclusive, community-centric conservation practices that emphasize environmental sustainability and cultural significance. This approach signifies a transformative shift towards heritage conservation models that align with local community ethos, offering valuable insights and recommendations for a more integrative and culturally attuned preservation strategy.

Customer Satisfaction in the Hotel Industry: A Case Study from Makassar City

This study analyzes the impact of service quality on customer satisfaction at Hotel Pantai Gapura Makassar. Five dimensions of service quality were examined: reliability, responsiveness, assurance, empathy, and tangibles. The research was conducted from June to August 2023 with 680 respondents selected through accidental sampling. The analysis method used was multiple regression with validity, reliability, and classical assumption tests. Results show that responsiveness, empathy, and tangibles have a significant positive effect on visitor satisfaction, while reliability and assurance do not have a significant impact. Empathy is the most dominant variable influencing visitor satisfaction with the highest beta value of 0.554. Specifically, the coefficient of responsiveness influence is 0.683 (p<0.05), empathy 0.995 (p<0.05), and tangibles 0.225 (p<0.05). Meanwhile, reliability has a coefficient of -0.217 (p>0.05) and assurance 0.164 (p>0.05), indicating non-significant effects. In conclusion, to enhance visitor satisfaction, Hotel Pantai Gapura Makassar should focus on improving empathy, responsiveness, and tangible aspects of its service. This research contributes to understanding the relationship between service quality dimensions and customer satisfaction in the hospitality industry context.

Service Quality of Lubuklinggau Prison

This research aimed to determine the service quality, competency formation of officers, supervision, and motivation in Lubuklinggau Class II a Prison South Sumatra, Indonesia. The population and sample were 66 respondents from prison officers. This research used a qualitative descriptive approach. Based on the results on the perception of service quality, officers have provided services in the tangible (physical evidence), reliability, response, assurance (guarantee), and empathy aspects. This is in line with the survey on the perception of service quality with a score of 1.357 or in the good category, perception of competency with a score of 1.300 meaning in a good category supported by an increasing competency due to training and opportunities to continue formal education, on the perception of supervision with a score of 1.356 meaning in good category and on the perception of motivation with a score of 1.085 meaning motivation given by managers to officers in the good category. Of the four dimensions above, the dominant score was on the service quality aspect, so it is recommended to increase the service quality for prisoners and detainees in Lubuklinggau Class II a Prison to meet the needs that have been overcapacity

Analyzing the Determinants of Guest Experience in Istanbul's Airbnb Market: An Advanced Topic Modeling Approach via Latent Dirichlet Allocation

This study embraces an inductive approach to comprehensively examine the various factors influencing customer experience and satisfaction in Istanbul's rapidly evolving accommodation-sharing economy, with a specific focus on Airbnb. The research undertakes an extensive analysis of a substantial dataset comprising 508,746 Airbnb reviews collected from Istanbul, marking a significant endeavor in understanding the nuances of customer preferences and expectations in this domain. The process begins with a thorough preprocessing of the textual data, ensuring clarity and relevance in the information analyzed. Following this, the study employs Latent Dirichlet Allocation (LDA), a sophisticated statistical model, to identify and extract 32 distinct topics from the user-generated content. These topics, embedded within the reviews, provide a rich source of insights into the guest experience. The extracted topics are systematically categorized into several key dimensions, offering a structured framework for analysis. These dimensions include detailed assessments made by guests, locational attributes of the accommodations that range from central urban areas to more peripheral locations, and both the tangible and intangible aspects of the Airbnb listings. Additionally, the study examines the management practices of the hosts and the overall quality of service, factors that are crucial in shaping guest satisfaction. Each of these dimensions offers a lens through which the intricate aspects of customer experience in the shared accommodation sector can be understood and evaluated. To explore deeper into the intricate relationships among these topics, the study employs hierarchical Ward Clustering. This statistical technique is instrumental in revealing the complex interplay and subtle connections between the various topics. Such an approach is pivotal in elucidating the multifaceted nature of customer experience in the peer-to-peer accommodation context. The analysis aims to provide a comprehensive and layered understanding of the determinants that shape guest experiences in Istanbul's Airbnb sector. By offering a detailed, multi-faceted perspective on the drivers of customer satisfaction, this study contributes significantly to the body of knowledge in the field, enhancing the understanding of key factors that influence guest experiences and satisfaction in the dynamic and diverse landscape of Istanbul's accommodation-sharing economy.

Domesticity as Nation Building in the United Arab Emirates

The legacy passed on from one generation to another has deep connections to a shared identity, a sense of belonging, and cultural heritage. Different types of architecture reflect cultural and societal changes, especially housing. In the UAE, housing has played an important role in nation-building efforts, with the Emirati villa, a space filled with intangible practices through which domestic cultural production and national identity can be read. Therefore, the transformation of domesticity has been instrumental in the process of rapid Emiratisation and nation-building. This article discusses the tangible and intangible aspects of domesticity and hospitality found in the Emirati villa using conventional architectural analysis and live experience studies. By presenting what guides and informs domestic practices, one can read the interior space as a series of spatial qualities. It asks: How have Emirati homes become a means to create and preserve shared social practices? This aims to reveal how social practices, such as hospitality, are spatialised in Emirati homes, capturing everyday life and social norms. The article argues for the recognition of domestic cultural transformations as a valuable contribution to Emirati national identity over the last 50 years of nation-building.

What Entails Quality of Education in India? Unpacking the Quality Conundrum

The term ‘quality’ has remained an elusive concept in the educational discourse due to its broad nature, thus leading to varied interpretations. This diverse understanding of quality is due to different approaches which interpret ‘quality’ in different ways. These approaches themselves have underpinnings in different theories concerning the role of education in the society. On one hand, education is viewed as a catalyst in upward social and economic mobility while on the other hand, it is viewed as a socially conservative force perpetuating the existing social inequalities. The present paper investigates different approaches that have played a critical role and influenced the way ‘quality’ is understood within the domain of school education. It then situates the quality debate in the Indian context and highlights the criticality of both tangible and tacit aspects of quality to gain a holistic understanding of the term instead of being confined only to a few quantifiable parameters.

Analysis of Investor’s Contentment towards Service Attribute of Dematerialized (DEMAT) Account of Nepal

The intent of the study is to examine how content investors are with the attributes of service offered by Nepal’s dematerialized accounts. The term “Dematerialized Account” (abbreviated as “DEMAT account”) refers to a paperless or digital method of purchasing and selling stocks and other financial assets. Analysis of investor satisfaction with Nepal’s Dematerialized (DEMAT) Account Service Quality was the study’s primary goal. The study’s descriptive research design was utilized to gauge participant satisfaction with the level of service quality. The study discovered that the tangible component significantly affects investor satisfaction. Accordingly, the depository units should concentrate on the tangible aspect of service quality to ensure that investors are as satisfied as possible.

Assessing the Legal Protection of Intangible Cultural Heritage in Saudi Arabia: A Critical Analysis in the Context of the 2003 UNESCO Convention

Saudi Arabia boasts a diverse and abundant cultural heritage that reflects a fusion of pre-Islamic and Islamic civilizations, serving as a precious legacy for future generations. Confronted with the challenges arising from globalization and rapid development, preserving intangible cultural heritage has become increasingly challenging, particularly in the absence of comprehensive heritage policies. The initial steps toward conservation were taken in 1972 when legislation was enacted to protect historical and cultural sites. However, it was not until 2014 that a new law was introduced to address the gaps left by the 1972 law. Unfortunately, this legal protection predominantly centered on tangible aspects of cultural heritage, leaving the equally important intangible cultural heritage neglected and unprotected. This study aims to evaluate the existing legal mechanisms in Saudi Arabia for the preservation and protection of intangible cultural heritage. It identifies the existing deficiencies and obstacles in the current cultural heritage framework regarding the preservation of intangible cultural heritage in Saudi Arabia. Our analysis focuses on how Saudi Arabia aligns with the principles and guidelines established by the 2003 UNESCO Convention for the Safeguarding of Intangible Cultural Heritage.

Public Satisfaction with Land Acquisition at Komodo Airport, Labuan Bajo, West Manggarai: Case Study

The quality of public services is a variable that affects public satisfaction. Land acquisition for the development of Labuan Bajo Airport seeks to maintain a dynamic relationship between developers and land owners. This research focuses on 5 (five) indicators of public satisfaction with the airport development process, including aspects of tangibles, Reliability, responsiveness, assurance and empathy. This study used a qualitative observational approach. The data collection method used interviews, surveys, observations and Focus Group Discussions on airport service users. The study results show that five indicators, tangibles, Reliability, responsiveness, assurance and empathy, have been carried out well in implementing land acquisition for airport development.

Public Satisfaction with Land Acquisition at Komodo Airport, Labuan Bajo, West Manggarai: Case Study

The quality of public services is a variable that affects public satisfaction. Land acquisition for the development of Labuan Bajo Airport seeks to maintain a dynamic relationship between developers and land owners. This research focuses on 5 (five) indicators of public satisfaction with the airport development process, including aspects of tangibles, Reliability, responsiveness, assurance and empathy. This study used a qualitative observational approach. The data collection method used interviews, surveys, observations and Focus Group Discussions on airport service users. The study results show that five indicators, tangibles, Reliability, responsiveness, assurance and empathy, have been carried out well in implementing land acquisition for airport development.