Abstract
A restaurant is a place or building organized commercially, which provides good service to all its consumers in the form of food and drinks. Where customer satisfaction must be able to meet customer satisfaction. The level of customer satisfaction can be measured by comparing consumer expectations regarding the desired service quality with the reality received and felt. At this time, culinary development is seen very rapidly, because urban areas have many strategic areas for restaurants. This design plans a western food restaurant that focuses on Canggu regional culinary delights, strategically located near Batu Mejan Beach. The purpose of writing this research is to determine customer satisfaction at the Sensorium Bali Restaurant. I took 8 respondents who had been determined. The research method used is qualitative research, data collection techniques are carried out using interviews and observations. From the results of the research analysis, it can be concluded that customer satisfaction is determined by the quality of service shown in the aspects of Tangibles, Reliability, Responsiveness, Assumrance and Emphaty in restaurants.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
