The article deals with the main tools for managing the marketing interaction of the enterprise with different partners. The research of relationship marketing management at enterprises is important both in the theoretical and in practical terms. The purpose of the research is to improve the theoretical foundations of the formation of a general management system for relationship marketing for the enterprise and the main groups of subjects of the relationship, which takes into account the relationship with all groups of partners of the enterprise. The model of the relationship marketing management system of the enterprise is proposed based on the metodynamic apparatus of cybernetic modeling of viable systems. The management system for the enterprise’s marketing relationships is presented as a subject (metasystem) and an object of management (operating element), which is proposed as a management process of marketing interaction with major groups of partners. The system of inter-firm interaction, which reflects the formation of individual relationships with a specific partner, is presented. It allows us to coordinate the relationship between the company and each partner group, it also provides viable means of development and helps support long-term business relations and obtain synergistic effects from cooperation with partners. The system of total management of relationship marketing can be applied to any enterprises and organizations. This allows us to coordinate the relationship between the company and each partner group, it also provides viable means of development and helps support long-term business relations and obtain synergistic effects from cooperation with partners.
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