Sustainable Relationships Research Articles

Becoming an Active Subject: Women's Art Collective Eco-Artivism for Ecological Sustainability in Indonesia

Becoming an Active Subject: Women's Art Collective Eco-Artivism for Ecological Sustainability in Indonesia

Culture change and lessons learned from ten years in the VA centers of excellence in primary care education

BackgroundTeam-based care is critical to achieving health care value while maximizing patient outcomes. Few descriptions exist of graduate-level team training interventions and practice models. Experience from the multisite, decade-long Veterans Affairs (VA) Centers of Excellence in Primary Care Education provides lessons for developing internal medicine training experiences in interprofessional clinical learning environments.MethodsA review of multisite demonstration project transforming traditional silo-model training to interprofessional team-based primary care. Using iterative quality improvement approaches, sites evaluated curricula with learner, faculty and staff feedback. Learner- and patient-level outcomes and organizational culture change were examined using mixed methods, within and across sites. Participants included more than 1600 internal medicine, nurse practitioner, nursing, pharmacy, psychology, social work and physical therapy trainees. This took place in seven academic university-affiliated VA primary care clinics with patient centered medical home designResultsEach site developed innovative design and curricula using common competencies of shared decision making, sustained relationships, performance improvement and interprofessional collaboration. Educational strategies included integrated didactics, workplace collaboration and reflection. Sites shared implementation best practices and outcomes. Cross-site evaluations of the impacts of these educational strategies indicated improvements in trainee clinical knowledge, team-based approaches to care and interest in primary care careers. Improved patient outcomes were seen in the quality of chronic disease management, reduction in polypharmacy, and reduced emergency department and hospitalizations. Evaluations of the culture of training environments demonstrated incorporation and persistence of interprofessional learning and collaboration.ConclusionsAligning education and practice goals with cross-site collaboration created a robust interprofessional learning environment. Improved trainee/staff satisfaction and better patient care metrics supports use of this model to transform ambulatory care training.Trial registrationThis evaluation was categorized as an operation improvement activity by the Office of Academic Affairs based on Veterans Health Administration Handbook 1058.05, in which information generated is used for business operations and quality improvement (Title 38 Code of Federal Regulations Part 16 (38 CFR 16.102(l)). The overall project was subject to administrative oversight rather Human Subjects Institutional Review Board, as such informed consent was waived as part of the project implementation and evaluation.

Deconstructing Power Dynamics: The Role Of Language In Corporate Communica-tion Practices

The background of this research lies in a deep understanding of power dynamics and the role of language in the context of corporate communication practices. In a dynamic business environment, the use of language is not only a communication tool, but also an instrument of power that influences organizational culture, external communication strategies, and communicative interactions within the organization. The aim of this research is to deconstruct power dynamics and analyze the role of language in corporate communication practices. The research method used is descriptive qualitative analysis by collecting and reviewing various literature sources, including journals, articles and books that are relevant to this research topic. Data were collected through literature searches from academic databases and online libraries, as well as using relevant inclusion criteria to select the most relevant and quality sources. The research results show that language plays a crucial role in shaping organizational culture, external communication strategies, and power dynamics within organizations. Using appropriate language can strengthen a desired organizational culture, build sustainable relationships with external stakeholders, and influence public perception of a company's brand and reputation. However, it needs to be recognized that language can also be a tool of power used to maintain hierarchies, suppress free speech, or manipulate public opinion.

Influence of environmental technologies and income on the environment in OECD member countries transitioning to low carbon societies.

This paper focuses on examining the effects of per capita environmental technology development on the load capacity factor (LCF) within the context of OECD member countries during the period spanning 1990 to 2021. To investigate these relationships, we employ the AMG estimator and FM-LS estimator. Additionally, we explore the validity of the load capacity curve for these countries and estimate the inflection points in the income per capita-environmental sustainability relationship. Our findings lead us to the conclusion that there is no significant impact of environmental technologies on environmental sustainability. Furthermore, we observe a negative influence on the development of environmental technologies, which can be attributed to the negative externalities associated with their implementation and the lack of societal adoption. Moreover, our estimations reveal an inflection point at $45,251.90 in terms of GDP per capita, beyond which the sustainability condition of the studied countries improves.

Influence of ecological restoration initiatives on emotional bonds between indigenous peoples and the Chinese alligator

As ecological restoration initiatives continue to revitalize degraded environments in the nature reserves, the dynamics of Indigenous people’s emotional relationships with wildlife undergo significant shifts. Drawing upon the theoretical framework of emotion sociology, this research explored the intricate social mechanisms shaping Indigenous emotions toward wildlife. This research used a questionnaire survey. Based on a 10% sampling proportion, this research used the Kish selection method to draw a random sample of 361 households from the Chinese Alligator Reserve. It found that the main effect of the family population outflow (Coeff = −32.62), traditional cultural loss (Coeff = −2.51), pop culture familiarity (Coeff = 1.60) on Indigenous-wildlife emotion was significant. Meanwhile, the moderating effect of income is also clearly significant. This reveals the mechanisms by which ecological restoration initiatives create Indigenous and wildlife emotional ties are social support, cultural shaping, and income stratification. These findings underscore the importance of considering social effects in conservation efforts to foster sustainable relationships between Indigenous communities and wildlife in the nature reserves.

How to Enhance Public Participation in Environmental Governance? Evidence from China

Public participation in environmental governance plays a pivotal role in fostering a healthy and sustainable relationship between society and the environment. Despite the convenience afforded by the internet, the level of participation among Chinese citizens remains notably low. Thus, enhancing public enthusiasm for environmental governance is imperative, particularly given the paucity of academic research in this area. To address this gap, we employed the volume of messages on a leadership message board as a proxy for measuring the motivation behind public participation in environmental governance. Utilizing a provincial panel regression analysis, we investigated the determinants of public participation and subsequently conducted a mechanism analysis. Our findings reveal that deteriorating local air quality correlates with heightened motivation for public involvement in environmental governance. Additionally, increased public attention to environmental issues significantly amplifies this motivation, with the availability of internet access and the degree of emphasis placed by local governments on public participation further facilitating this process. This study contributes a theoretical and empirical foundation for enhancing public engagement in environmental governance, thereby fostering the development of a sustainable society.

Improving the sustainability of banks using insightful corporate governance practices: a qualitative inquiry in an emerging economy

Purpose In the past few years, researchers across the world have been attracted to corporate governance (CG) and sustainability studies in the banking space. However, inconsistencies remain, which have created a lack of alignment in existing research. To address this problem, this paper aims to re-examines the CG–bank sustainability relationship using a qualitative design, which has been underused in the field, to generate in-depth, useful and novel analysis and insights that may hide behind the numbers. Design/methodology/approach A qualitative inquiry was conducted using key informants in Ghana’s banking industry. This study made use of purposive and snowball sampling techniques, an interview guide and the thematic approach to qualitative data analysis. Findings Firstly, this research finds that while larger boards do not promote bank sustainability, those who are independent and have diversified expertise and experiences do. Secondly, CEO duality can boost bank sustainability only if the CEO is actively engaged and performing. Thirdly, this study finds that foreign-owned and managed banks make more profits only if they have good knowledge of the local market. Research limitations/implications This research makes the call that upcoming researchers should replicate this research in other banking settings worldwide to validate the results. Practical implications Practical lessons for local and foreign-owned banks and their shareholders are discussed to advance the United Nations’ Sustainable Development Goal 8. Originality/value This research shares novel insights that offer clarity to the literature and move the CG and sustainability fields forward.

Strategi Komunikasi Penyiar Radio Sushi 99.1 Fm Dalam Mempertahankan Program Unggulan Pantun Balega Kepada Pendengar Loyal Di Kota Padang

In the era of communication 5.0, technology is developing rapidly, causing radio to be less attractive to the younger generation. However, Radio Sushi FM, with the program "Pantun Balega", maintains its loyal listeners. The biggest challenge is the dependence on one broadcaster, One Tina. The research aims to understand Radio Sushi 99.1 FM's communication strategy in maintaining the program in Padang City.In this research, the method used is descriptive qualitative because it collects data in the form of words and pictures, not numbers. This approach produces descriptive data in the form of written or spoken words from people and observed behavior. Observation, interviews, and documentation were used for data collection. The research was conducted at Radio Sushi 99.1 FM, Padang, with key informants: General Manager and Program Director, as well as broadcasters of Pantun Balega program. Triangulation was used to ensure the validity of the data.Radio Sushi 99.1 FM's communication strategy in maintaining Pantun Balega program to loyal listeners in Padang City is based on media dependency theory. Through deep understanding of listeners, consistency of broadcast schedule, involvement in the community, and interactivity with listeners, Sushi FM builds strong and sustainable relationships, making it an irreplaceable source of information and entertainment.Radio Sushi 99.1 FM has successfully implemented effective broadcaster communication strategies in the Pantun Balega program, including deep understanding of listeners, consistency of broadcast schedule, involvement in the community, and interactivity with listeners. However, the main drawback is the lack of a substitute broadcaster for the program, leading to dependence on one broadcaster and potential losses during absences.

281 Catalyzing Community and Stakeholder Engagement (CSE) in Research: Perspectives from Scientist and Stakeholder Experience

OBJECTIVES/GOALS: Community and other stakeholder engagement (CSE) is critical for relevant and equitable clinical research, yet implementation poses challenges. This study delineates the perspectives of scientists and diverse stakeholders regarding facilitators and challenges in CSE, its perceived value, and their recommendations for successful CSE. METHODS/STUDY POPULATION: The Tufts CTSI Pilot Studies Program requires applicants to propose a plan for CSE while implementing the award, including which stakeholders (SHs)—community members, clinicians, and others affected by the research--will be involved and at what stages. This qualitative study assessed the experiences of both Principal Investigators (PIs) and SHs engaged in pilot projects from three cohorts of awardees (2019-21). Recruitment targeted one PI and one SH per project. Semi-structured interviews explored their CSE experiences, including facilitators, challenges, meaningfulness, perceived impact, intent to participate in CSE in future studies, as well as recommendations for funders, research support organizations, and investigators. Inductive consensus-based coding and thematic analysis was employed. RESULTS/ANTICIPATED RESULTS: Fourteen PIs from different pilot projects and a SH from five of these projects participated. Almost all PIs (92%) had over six years of experience, but two-thirds (67%) had little or no experience with CSE. Four SHs self-identified as representatives of community organizations and one as a clinician scientist. CSE was a “win-win” for both PIs and SHs, and all PIs intended to involve SHs in other research studies. Three facilitators were identified as fostering effective CSE (e.g., PI access to CSE expertise while conducting the project), while four challenges hindered it (e.g., limits on SH capacity and CSE funding). SHs advised scientists to build authentic, sustained relationships, and PIs and SHs provided three actionable recommendations for funders and research support organizations to deepen and expand CSE. DISCUSSION/SIGNIFICANCE: Perspectives of scientists and SHs engaged in research projects are vital for expanding and sustaining effective CSE in research. Funders and research support organizations can enhance their strategies for CSE integration in clinical and translational research by incorporating these diverse views to ensure the research achieves maximal impact.

Cumulative margin as an authority management tool

The subject of the study is an approach to sales management based on cumulative margin. The object of the study is a car sales business. The purpose of this study is to determine the essence of cumulative margin and its key features. The automotive business in Russia has been actively developing: brands, cars, customer behavior are changing, and with them approaches to managing the automotive business. The problem is that in a dynamically changing market and growing competition, it is increasingly difficult for companies to ensure sustainable business development, profit-oriented and long-term customer relationships. The situation encourages entrepreneurs to continuously look for new and improve old methods of sales management and customer interaction. Special attention is paid to the modern approach to managing and improving business efficiency. The methodology of this study is based on methods of system analysis, which allow a deeper understanding of the interrelationships and structures of the subject of research. The scientific novelty lies in the fact that cumulative margin is considered from the point of view of an approach to sales management as a tool to increase business efficiency. As part of the study, a brief analysis of the basic concepts of management and business efficiency improvement was carried out. The definition of cumulative margin is proposed. Management based on the investigated approach is considered from the point of view of the ecosystem. The functions of cumulative margin at the strategic and operational levels of management of the organization are defined. Examples of the use of cumulative margin at different levels are given. The advantages and disadvantages of the investigated approach are presented. Conclusions are formulated regarding the effectiveness of the business management approach based on cumulative margins in the field of car sales. Examples of activities in which management based on cumulative margin may be relevant are given.

The Effect of AI Agent Gender on Trust and Grounding

Artificial intelligence (AI) agents are widely used in the retail and distribution industry. The primary objective was to investigate whether the gender of AI agents influences trust and grounding. This paper examined the influence of AI agent gender and brand concepts on trust and grounding within virtual brand spaces. For this purpose, it used two independent variables: brand concept (functional vs. experiential) and AI agent gender (male vs. female). The dependent variables included AI agent trust and grounding. The study revealed that in virtual brand spaces centered around a functional concept, male AI agents generated higher levels of trust than female AI agents, whereas, when focused on an experiential concept, female AI agents induced higher levels of grounding than male AI agents. Furthermore, the findings indicate that the association between customers’ identification with AI agents and recommendations for actual brand purchases is mediated by trust and grounding. These findings support the idea that users who strongly identify with AI agents are more inclined to recommend brand products. By presenting alternatives that foster the establishment and sustenance of a meaningful, sustainable relationship between humans and AI, this study contributes to research on human–computer interactions.

Early engagement and co-benefits strengthen cities’ climate commitments

Cities can lead the way in tackling climate change through robust climate actions (that is, measures taken to limit climate change or its impacts). However, escalating crises due to pandemics, conflict and climate change pose challenges to ambitious and sustained city climate action. Here we use global data on 793 cities from the Carbon Disclosure Project 2021 platform to assess how the COVID-19 crisis has affected cities’ reported climate commitments and actions and the factors associated with these impacts. We find climate actions persist despite funding shortfalls; yet only 43% of cities have implemented green recovery interventions. Co-benefits of climate action (for example, health outcomes) and early engagement on sustainability issues (for example, via climate networks) are associated with sustained climate action and finance during COVID-19 and green recovery interventions. Cities should strengthen sustainability co-benefits and relationships with coalitions of actors to support durable climate commitments during crises.

Leveraging qualitative approaches to guide sustainable international research collaborations.

Qualitative research approaches were used to launch an international research collaboration between the U. S. and Cambodia. Cambodian officials requested assistance in learning qualitative approaches to complement the research skills of Cambodian mental health providers. This article provides a description of how U. S. researchers responded to that request and engaged with Cambodian psychiatrists to explore mental health needs and interventions in both countries and initiate a sustainable relationship. The early focus on qualitative research methodologies may be an avenue that mitigates some of the challenges that can characterize international research. In this study, early communications involved developing a plan to teach qualitative methods while also collecting and analyzing data in both countries that would address the mental health concerns experienced by respective care providers. A case study exemplar was embedded with a scripted focus group guide to collect data from U. S. focus groups, then share with Cambodian psychiatrists. Components of hermeneutic phenomenological interviewing and descriptive content analysis were used to simultaneously teach and enact the research methods, gather data in both countries to analyze, and inspire participants to replicate the methods in their ongoing work. Cambodian psychiatrists were able to demonstrate competence in facilitating focus groups after being participant-observers. Researcher/practitioners from both U. S. and Cambodian teams gained new understandings about the mental health needs of their patients. The mutual engagement of a research focus is an effective way to establish cross-cultural relationships. The challenges of staying with stable teams over times remain, but the content shared and learned in a participatory structure yields understandings that cross cultural boundaries. Anticipated and unexpected challenges may be offset by an intention of reciprocity and mutual engagement. The use of qualitative methodologies, early and repeatedly, can facilitate relational understanding.

A Conceptual Framework Based on PLS-SEM Approach for Sustainable Customer Relationship Management in Enterprise Software Development: Insights from Developers

Due to its significant relevance in outsourcing, the global software industry, such as enterprise software development organizations, accepted the implementation of global software development (GSD). Customers play a pivotal role in any industry, and effective customer relationship management (CRM) is instrumental in ensuring client satisfaction while developing software projects. However, software organizations operating globally often need more insight into their customers’ perspectives. These challenges give rise to a major combination for the success of the GSD projects. Organizations working globally face the key challenge of the implementation of CRM. The main objective of this paper is to investigate and understand the challenges faced by global software development organizations when implementing customer relationship management (CRM) in their enterprise software projects. This paper aims to assess how these CRM implementation challenges impact the value of enterprise software products in the context of global software development (GSD). To achieve this objective, the study employs the partial least squares-structural equation modeling (PLS-SEM) approach and conducts a systematic literature review (SLR) to identify relevant challenges. Additionally, this paper presents a conceptual framework based on the identified challenges and validates it through surveys and qualitative research with software outsourcing companies in Pakistan. The research provides valuable insights from the perspective of software developers and aims to offer practical guidance for the successful application of CRM in outsourcing.

Leveraging Creative Intelligence for Sustainable Customer Relationship Management (CRM) Solutions: Conceptual paper

The study aims to identify critical dimensions of employee creative intelligence and AI CRM systems and explore their impact on service quality and customer satisfaction in customer relationship management (CRM). The advancement of technology and the potential of artificial intelligence (AI) increase customer expectations regarding service delivery. The conceptual framework illustrates that creative intelligence and AI-generated systems significantly impact service quality and customer satisfaction. The findings will help organisations implement CRM service delivery projects by providing employees with the appropriate skills and competencies. The appropriateness of the system is vital towards CRM solutions.

Celebrating and Leveraging Classroom Geographic and Cultural Diversity to Enhance Student Learning

In the fall of 2022, we offered a pedagogically redesigned sociotechnical environmental engineering elective for junior and senior undergraduates that applied place-based and culturally sustaining pedagogies. The course featured a project designed to facilitate the celebration and leveraging of classroom geographic and cultural diversity to enhance student learning about water sustainability. We analyzed the students’ written project reflections using an inductive thematic analysis to explore whether and how the project and pedagogical model augmented student learning. The primary themes that emerged included: (1) deepened knowledge of home and culture; (2) global conceptualizations; (3) re-evaluation of perceptions and beliefs (in terms of water sustainability and personal relationships with water); and (4) future-facing viewpoints. We consider each of these ‘enhancements’ to the student learning because they extend beyond the course objectives and explore the sociotechnical aspect of engineering. The purpose of this paper is to share the course and project model, our findings from its implementation, and suggestions on how this pedagogical framework could be adapted and scaled to expand the learning of a range of topics at different learner levels.

The Impact of Relationship Marketing Strategies on Customer Loyalty in the High-End Hair Salon Industry in Auckland

<p class="MsoNormal" style="margin-top: 12pt; text-indent: 0cm; text-align: justify;"><span lang="EN-US" style="font-family: 'times new roman', times, serif; font-size: 14pt;">The business world is a competitive place, and enterprises must cultivate sustainable relationships with their clients to gain customer loyalty. Concepts of relationship marketing (RM) are becoming vital in the service industry. Different RM strategies are used to attract customers, but some of these strategies do not achieve customer loyalty as easily as predicted due to customers’ changing behaviour patterns. This paper investigates the impact of RM strategies on customer loyalty through relationship qualities (customer satisfaction and trust) by concentrating on the high-end hairdressing sector in Auckland. Additionally, this research investigates the expectations of customers of high-end hair salons formed by RM strategies, which influence their satisfaction, trust, and customer loyalty to their service provider. The results indicate that brand image shows a significant relevance to trust, satisfaction, and customer loyalty claiming that brand image is an essential element of RM. Additionally, this investigations revels that, hair salons in Auckland are looking forward to ascertaining a sustainable relationship with their clients through a spectrum of strategies such as positive brand image, good service quality, reasonable price, and good value deals to earn optimistic relationship quality, which will ultimately escalate to customer loyalty. Findings of this research will be useful in supporting hair salons to gain a greater understanding of their customers by adopting effective RM strategies.</span></p>

Navigating Digital Transformation: Current Trends in Digital Competencies for Open Innovation in Organizations

This study explored both the evolution and the integration of digital competencies within the context of open innovation, emphasizing the impact of technological advances across various sectors. The goal was to analyze documents indexed in Scopus from 2017 to 2023 using a quantitative and bibliometric approach. The methodology employed RStudio version 4.3.2 and Microsoft Excel 365 for data analysis, focusing on variables such as documents per year, h-index, total citations, and academic sources. The findings indicated a significant increase in research, highlighting a diversity of approaches, a trend towards international collaboration, and an evolution from basic concepts to complex applications, particularly the integration of digitization with sustainability and innovation. This research underscores the transformation of the business sector through digital competencies in open innovation and suggests further exploration into the effects of the pandemic on digital competencies, the role of artificial intelligence, the digital competencies–sustainable development relationship, and their application across different sectors.

Categories of Sport-Environment and Condition of the Sports

This paper explores the relationship between sports and their environment by categorizing sports based on the different level of control exerted over the environment. The four categories of sports environments include total control(sports that will not be affected by surrounding environment), partial control(sports that only with strict regulations of fields and courts but will be affected by climates), framed environmental conditions(sports that have specific restrictions of where to compete), and no control of the environment(sports that take place in natural environments where athletes have no control of environment and climates). This paper examines how each category impacts the players of the sports in terms of gameplay, injury potential, and fairness. Additionally, this paper describes the effects that sports events have on the environment, such as the damaging effects of pollution and noise pollution. Finally, the paper addresses potential solutions that will create a more sustainable relationship between sports and the environment.

THE ROLE CORPORATE SOCIAL RESPONSIBILITY, CORPORATE ASSOCIATION AND BRAND LOVE TOWARDS WORD OF MOUTH INTENTION IN SUSTAINABLE RELATIONS IN THE INDONESIAN CELLULAR INDUSTRY

This research aims to examine the influence of corporate social responsibility (CSR), corporate association (CA) mediated by brand love on word of mouth (WOM) intention which has an impact on sustainable relationships in the cellular industry in Indonesia. This research only receives and manages data from respondents who use telecommunications services from 4 providers, namely XL, Indosat, Telkomsel and Three and are domiciled in JABODETABEK. Sampling used a non-probability sampling technique, namely convenience sampling, on 126 respondents, who live in JABODETABEK, users of telecommunications services from 4 providers, namely XL, Indosat, Telkomsel and TRI, using a questionnaire instrument in the form of a Google form . Then proceed with testing the validity test and reliability test as well as testing the hypothesis with the SEM-AMOS 22 analysis tool. The results of this research are that CSR has no effect on WOM Intention; CSA has no effect on WOM Intention; Brand Love influences WOM Intention; Brand Love does not mediate CSR on WOM; and Brand Love is proven to mediate CA on WOM Intention.