A complex project involves a significant level of risk, uncertainty, and complexity due to several variables, including the project's size, duration, scope, and interdependencies. The use of Information and Communication Technology (ICT) leads to increasingly better and more sustainable results in the progress of complex tasks. Specialized Information Technology (IT) software packages are available on the market to meet the specific needs of the construction industry. The main objective of this research is to identify the factors that have the greatest impact on complex projects and to explore the utilization of ICT applications to improve productivity. The first step of the research methodology is to assess the effectiveness of ICT in construction. The second step is to specify the responses of the participants in complex projects. The final step involves employing a verified computational methodology to identify the parameters that influence the effectiveness of ICT use in the construction sector. This study utilized survey data, expert comments, in-depth interviews, and exploratory research to assess the impact of management styles on ICT performance metrics. The research also drew on previous work in the construction project area to enhance its findings. According to the results of the Relative Importance Index (RII), the most significant component in the use of ICT was the technical calculation based on time. The analysis showed that improving the efficiency of subcontractors and suppliers' coordination yielded a rank value of 0.869. The special computational software called Decision Expert (DEXi) method is also used to facilitates decision making based on specific criteria. Ultimately, this study concludes that ICTs are crucial for improving the efficiency and effectiveness of sustainable project implementation in all aspects.
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