Senior Management Support Research Articles

The extent of the impact of quality management on the performance of health services at Ahad Rafidah General Hospita

This study aimed to identify the extent of the impact of quality management on the performance of health services at Ahad Rufaida General Hospital by identifying (the culture of workers - credibility - support of senior management - the needs of clients) and the effect of these factors in raising the level of quality management and the extent to which this has improved on the performance of health services At Ahad Rufaida General Hospital, the study used the descriptive and analytical approach, and it was applied to a sample of the employees of Ahad Rufaida General Hospital, consisting of 196 male and female employees, who were surveyed through a survey questionnaire designed for the purposes of this study. The study found high levels of employee culture among the employees of Ahad Rafidah General Hospital. And the presence of very high levels of senior management support, while the levels of understanding the needs of clients in Ahad Rafidah General Hospital were high in Ahad Rafidah General Hospital, according to the viewpoint of the hospital staff. The study also found that there is a positive relationship with statistical significance between each of the study variables elements (employee culture - credibility - higher management support - understanding workers' needs) and the performance of health services at Ahad Rafidah General Hospital. The results also showed that the study variables combined explain 78.3% of the health services performance levels in Ahad Rafidah General Hospital, according to the current study model. With a high conviction among the employees that the most influencing variables of the study on the levels of health services performance in Ahad Rafidah General Hospital is the culture of the employees, followed by understanding the needs of the employees, then supporting the higher management and finally the reliability. Based on the results of the study, the researcher recommended a set of recommendations, the most important of which were: the need to achieve integration between the various governmental and private health institutions in order to distribute the burden of caring for patients to government hospitals to ensure the quality of health services provided to patients, and to support health research based on improving The work environment within health institutions in general and hospitals in particular due to their vital and important role, in addition to the interest in health and administrative training and training in the government sector, especially with regard to doctors and health staff, and their involvement in administrative processes until the doctor turns from a person not concerned with the quality of health services he provides to An administrator who exercises real control over the management of the existing resources.

Diffusion of innovation in an Australian engineering school

ABSTRACT Innovation in higher education is challenging as staff are often overloaded and highly independent. The rollout of new initiatives in higher education is difficult. This paper explores a successful innovation in higher education: the rollout of new staff training methods as part of a new learning management system (LMS) in an engineering school. The research question explored was whether diffusion of innovation theory offers a successful project structure for innovation in higher education. The measures used in this research were LMS logins in engineering compared to the whole university and feedback from the target group towards the beginning and end of the training. The findings are: (a) diffusion of innovation theory is a useful guide to innovate in higher education (b) a community of practice can play a key role in innovation in education. We conclude that key elements of a successful innovation include: (1) senior management support, (2) the time needed to change practices, (3) appropriate skill development, (4) contextualised innovation, (5) supportive networks, (6) a solid institutional infrastructure.

MORAL REASONING INTERNAL AUDITOR, DUKUNGAN MANAJEMEN SENIOR, DAN MOTIVASI TERHADAP EFEKTIVITAS AUDIT INTERNAL DENGAN BUDAYA ORGANISASI SEBAGAI VARIABEL MODERASI

The problem of this research is an Effect of Moral Reasoning Internal Auditor, Senior Management Support, and Motivation of the Effectiveness of Internal Audit with Organizational Culture as Moderating Variables (An Empirical Study of State-Owned Enterprise Non Banking at Palembang South Sumatera). This type of research is associative research. The data used are primary and secondary data. The population in this study is an internal auditor in the State-Owned Enterprise total of 40 respondents. Data collection techniques by using interviews and questionnaires. Methods of data analysis used in this research is the analysis of qualitative and quantitative analysis. Results showed that Moral Reasoning of the auditors, Senior Management Support, and Motivationsignificantly positively influence the effectiveness of Internal Audit. Organizational Culture moderate the moral reasoning internal auditor as a pure moderator of the Effectiveness of Internal Audit, Organizational Culture moderate the Senior Management Support as pure moderateof the Effectiveness of Internal Audit and Organizational Culture moderate Motivation of the Effectiveness of Internal Audit.

Internal audit functions, financial reporting quality and moderating effect of senior management support

PurposeThe purpose of this paper is to demonstrate the relationship between internal audit functions (IAF) and financial reporting quality (FRQ) and whether such a relationship is moderated by senior management support (SMS) in listed companies in Nigerian Stock Exchange (NSE).Design/methodology/approachThis research is a cross-sectional study, using primary data in the form of a survey sent to 175 listed companies in NSE. A total of 149 questionnaires have been collected and analysed out of which 97 were found to be useful and used in the final analysis.FindingsThe findings indicate a positive and significant relationship between internal audit qualities of work performed, internal control activities, coordination between internal and external auditors and FRQ and this finding was also supported by SMS as a moderator. However, the results show a negative and insignificant relationship between internal audit competency, organisational status and FRQ.Research limitations/implicationsThe findings support the assumption with regard to agency theory. The board should support the IAF to serve as an effective monitoring mechanism in minimising opportunistic management actions. Regulators should also ensure adequate structures that will strengthen the organisational status of the internal auditors to perform towards improving FRQ.Originality/valueThe study contributes to the existing literature by assessing the effect of IAF on FRQ as moderated by SMS.

Sustainability in Career Development: The Impact of Career Development Culture and Career Support of Senior Management on Career Satisfaction

The study examined whether career development culture and career support of senior management impact employee career satisfaction. This study validated two new questionnaires: career development culture and career support of senior management. Based on the extended model of social cognitive career theory, the study proposed that these two variables positively impact on employee career satisfaction. Private sector employees (N=196) representing a range of manufacturing and service sector firms from the private sector in Sri Lanka participated in a survey. It is found that, career development culture and the career support of senior management positively impact on career satisfaction. The current findings provide implications to the extended model of social cognitive career theory by testing the hypothesized relationships with a cross sectional study. The current findings propose that an organization should develop a career development culture and the senior management should support employees’ career development in such a way that increases their career satisfaction. The study is subject to common method and common source bias, since this is a cross sectional study with a survey. Future research could be conducted with the representation of broader category of employees and industries, which promotes the generalizability of findings.

Construction disability management maturity model: case study within the Manitoban construction industry

PurposeA review of the literature revealed a lack of coherent frameworks for implementing disability management, particularly within the construction industry. This study involved developing the construction disability management maturity model (CDM3) to assess the maturity of disability management (DM) practices in construction organisations.Design/methodology/approachIn its current form, the model assessed twelve indicators using a series of questions representing relevant best practices for each indicator and five different maturity levels. An analytical hierarchical process was conducted using eight construction and DM experts to determine the weights of importance of these different indicators. The model was then applied to evaluate ten construction companies in Manitoba, Canada.FindingsThe results revealed that the indicators of “Return to Work”, “Disability and Injury Prevention”, and “Senior Management Support” practises were the most heavily weighted and, thus, the most important. Companies' DM performance was observed, on average, to be at the quantitatively managed level. “Senior Management Support” and “Disability Injury Prevention” practices were observed to be the most mature indicators on average, revealing a potential relationship between the most important and most mature indicators.Research limitations/implicationsThe sample size of companies evaluated is a key limitation in that it does not permit for the generalisation of the results.Practical implicationsThis study provided a framework for benchmarking the DM performance of construction organisations.Originality/valueNo similar maturity model has been developed to date to assess DM in construction, making the CDM3 the first of its kind to evaluate a construction organisation's existing DM practices against best practises.

Correlation of Moral Courage and Organizational Commitment in Operating Room Nurses

Objective: Moral courage distinguishes real moralists from hypocrites and indicates the commitment of nurses to their patients. Organizational commitment can also influence this commitment. Therefore, the present study aimed to investigate the correlation between moral courage and organizational commitment of operating room nurses working in the teaching hospitals of Arak University of Medical Sciences.Methods: This cross-sectional correlational study was conducted on 136 operating room nurses who were selected using the convenience sampling method. The required data were collected through demographic information form, the organizational commitment questionnaire of Allen and Myer, and the professional moral courage scale by Sekerka and colleagues. The collected data were analyzed using SPSS software (version 21) for descriptive and correlational analyses.Results: The mean scores of moral courage and organizational commitment of operating room nurses were 62.5±6.5 and 101.86±13.7, respectively. Moreover, moral courage did not have a statistically significant relationship with organizational commitment (P>0.05). The moral courage and organizational commitment of the participants differed significantly in terms of their type of employment (P<0.05) and age (P<0.05), respectively.Conclusion: Given the high mean score of moral courage and organizational commitment in operating room nurses, it can be said that nurses tend to show moral behaviors. On the other hand, the low score of the endurance of threat indicates that operating room nurses do not receive the necessary support from the organization for their courageous behavior. Therefore, the support of senior managers is essential for the occurrence of such behaviors.

The effect of critical success factors in the application of six sigma methodology on the quality of construction projects' output

Purpose: This study aims at determining and understanding the critical success factors in order to apply the six sigma methodology in construction organizations to ensure reaching a higher level of construction organizations' output. The main purpose is divided into the following secondary objectives:- Determining the effect of each of the critical success factors (management support, project selection and execution of six-sigma) in the success of the application of six-sigma methodology in construction organizations.- Determining the effect of critical success factors altogether (support management, project selection and execution of six-sigma) on the quality of construction organizations' output.Research Methodology:This study used the quantitative (descriptive analytical) method through using practical method for the purpose of collecting and analyzing information, and testing hypotheses.Research limitation: Human limit: It is represented by workers in Jordanian construction organizations.- Place limit: Jordanian construction organizations in the capital city of Amman.- Time limit: The period of time it took to accomplish the study (7-9/2020).- literature limit: To determine the variables of critical success factors, the researcher referred to previous studies (Bhaji & Antony, 2001), (Goldstein, 2001), (Kwak & Anbari, 2006), (Hakeem Khan, 2005), (Urdhwareshe, 2004), (Buch & Tolentins, 2006), (Martins et al., 2006), (Coronel et al., 2009), (Johnson & Cale twohill, 2008), (Shahin, 2010), (Brun, 2010), (Gosnik & Vujicaherzog, 2010), (Zailani & Sasthriya, 2011), (Padhy & Sahu, 2011), (Kanjanpanykom & Kungvol, 2011).Originality/ value of the study:This study helps in finding out the factors of success in the application of six-sigma methodology, and how much they affect the quality of construction organizations' output. This will help find out the level of quality of construction project's output in terms of speed, cost and precision in results, which will help the improvement mechanism. This in turn will help the construction organization produce high-quality output, which will help the construction organization achieve competitive advantage, and lead to its continuity to work, thus the continuity of organizations, which have vertical association with the construction organization in work too, and this will lead to turning the wheels of the national economyFindings: Results of Statistical Analysis indicate that the relative importance of critical success factors in applying the approach of six sigma in a middle level of importance. Whereas, the arithmetic averages have ranged between (2.77-3.58). Moreover, Results of Statistical Analysis of this study indicate a positive impact on the outcomes of construction organizations for combined critical success factors which are; Senior Management support Factor, Project Selection, Implementation factor of six sigma. Furthermore, Results of Statistical Analysis indicate a positive impact of applying six sigma approach on the quality of the outcomes of construction organizations. Key Words: critical success factors, six sigma approach, management in quality assurance in construction projects

The Requirements of Digital Transformation and Its Economic Applications to Achieve a Competitive Advantage in Major Sports Clubs in the Arab Republic of Egypt

With the emergence of the communications and information revolution, digital transformation has become a vital matter in many areas of life, and these technologies have become an urgent necessity in order to keep pace with developments in the fields of communication to serve contemporary humanity. The research aims to identify the requirements of digital transformation and its economic applications to achieve a competitive advantage in major sports clubs in the Arab Republic of Egypt by defining digital transformation requirements from “senior management support, digital skills, digital technologies”, and economic applications of digital transformation ”e-commerce, e-marketing”. The research procedures are “using the descriptive survey approach”. The research community and sample contain the members of clubs’ boards of directors, executives and managers of sports activity, sports specialists. The research concluded that it is necessary to provide the requirements for digital transformation to keep pace with the requirements of the technological revolution, and to move from traditional services to digital services to facilitate their access to beneficiaries.

Narrative Review of Leadership Development Programs among Medical Professionals

In the recent studies and large-scale radical change efforts to improve patient safety culture, leadership emerged as the most substantial influential factor in facilitating an organizational culture. Effective leaders care for and support their staffs to improve job satisfaction, loyalty, and productivity, which ultimately promote high-quality care increasing patients’ experience and overall healthcare service satisfaction. In this review paper, themes like leadership in organizational culture, leadership styles, and leadership qualities were analyzed to assess the effectiveness of medical leadership in a healthcare organization where professionals at the bottom often have more significant influence in decision-making than their managers. As most literature evaluated the impact of leadership development programs at personal levels, our study has addressed the paucity of studies that assess the mechanisms by which leadership programs stimulate learning and change at organizational-level outcomes. We found that good medical leadership in an organizational culture includes effective human resources and staff management, strong senior management support, a learning environment, time for improvement efforts, and psychological safety. Transformational leadership style also showed a positive association with job satisfaction, motivation, and teamwork. Besides, a leader’s well-being, pro-activeness, and willingness to learn are also essential factors. Our review advocates for leadership development programs in the medical curricula to morph leadership among medical students, graduates, and continuing physicians in a dynamic and interactive influence process.

Moderating Effect of Senior Management Support on the Relationship Between Schedule Delay Factors and Project Performance

Moderating Effect of Senior Management Support on the Relationship Between Schedule Delay Factors and Project Performance

Organizational Factors That Drive to BIM Effectiveness: Technological Learning, Collaborative Culture, and Senior Management Support

Senior management support is a key dynamic capacity for design companies in the architecture, engineering, and construction (AEC) industry, given the fact that they must identify changes in the competitive environment, which are increasingly becoming more and more technological. In addition, senior management support is obliged to react in the most efficient and effective way. Currently, the project design teams that have adopted building information modeling (BIM) are subject to constant changes in the technological environment, of which the activity is influenced by the behavior of senior management support. This research focuses on this issue by analyzing the role played by the variables of technological learning, collaborative culture, and support provided by senior management as precedents of BIM technology effectiveness. The data set has been obtained from 92 AEC companies in Spain. Using partial least squares (PLS), this research finds evidence of the previously mentioned relationships and the existence of partial mediation effects generated by technological learning and collaborative culture within the support of senior management in BIM technology effectiveness. In addition, this model achieves an appropriate level of predictive validation to explain BIM technology effectiveness in engineering project designs. The results highlight that senior management support needs to promote a technological learning and collaborative culture to improve the technological capabilities. The contribution and original value of the paper is to provide empirical evidence that the effectiveness of BIM factors in project design teams is influenced by the behavior of top management support.

The Influence of Product Innovation on Customer Satisfaction in the Pharmaceutical Sector in Jordan

This study aims at examining the influence of product innovation on customer satisfaction in the pharmaceutical sector in Jordan. The researcher developed a questionnaire consisting of 54 items distributed over the independent and dependent variables of this study. The questionnaire was distributed manually over the study's sample which consists of 90 male and female oncologists and cancer specialists in Jordan from a total of 123 oncologists registered in the Jordanian Physicians Association. Simple and multiple linear regressions had been used in analyzing the data. Results revealed that participants are in full agreement in gaining customer satisfaction through product innovation and providing quality services supported by research and development of new products, using the latest technology in production, good branding and improving the quality of packaging, in addition to the effect of engagement of the senior management support (SMS).

Innovation in public organizations: do government reforms matter?

PurposeThe purpose of this study is to examine the impact of New Public Management (NPM) reforms/practices on innovation in public sector organizations. Although much is written on NPM, the assumption that NPM reforms stimulate organizational innovation has not been empirically tested. The present study is an attempt to bridge this research gap.Design/methodology/approachBuilding on open-systems approach, institutional theory, and innovation research, this study argues that organizational innovation occurs in response to stimuli in the external (environmental factors) and internal environment (organizational factors), considering NPM reforms/practices as a proxy for external or environmental factors. Organizational factors include formal structural complexity, senior management support and job security. The study tests this model using data from a national survey conducted in five states in the US.FindingsThe study provides empirical insights into our understanding of the factors that drive innovation in public sector organizations. The study finds that although environmental factors are as significant as organizational factors in driving innovation in the public sector, senior management support remains the most important predictor of innovation.Originality/valueThis paper fulfils an identified need to study the effect of NPM reforms and practices on innovation in public organizational settings.

Estrategias de gestión y política sanitaria para el desarrollo del Patient Blood Management en los sistemas de salud en España

Patient Blood Management (PBM) programs have proven to be successful in reducing overuse and improving patient safety, clinical outcomes and efficiency. Despite its benefits, PBM is still scarcely used in real clinical practice with a high variability among hospitals in Spain. Recent guidelines from the European Union on how to implement PBM, as well as recommendations from experts in the field, suggest that further development in PBM implementation requires not only the participation of healthcare professionals but also the commitment and support of Health Authorities and senior hospital management. This article provides some thoughts on health care management and policy strategies to help implement PBM throughout the Spanish autonomous healthcare systems.

Scaling‐Up Data‐Driven Pilot Projects

Conducting pilot projects are a common approach among organizations to test and evaluate new technology. A pilot project is often conducted to remove uncertainties from a large‐scale project and should be limited in time and scope. Nowadays, several organizations are testing and evaluating artificial intelligence techniques and more advanced forms of analytics via pilot projects. Unfortunately, many organizations are experiencing problems in scaling‐up the findings from pilot projects to the rest of the organization. Hence, results from pilot projects become siloed with limited business value. In this article, we present an overview of barriers for conducting and scaling‐up data‐driven pilot projects. Lack of senior management support is a frequently mentioned top barrier in the literature. In response to this, we present our recommendations on what type of activities can be performed, to increase the chances of getting a positive response from senior management regarding scaling‐up the usage of artificial intelligence and advanced analytics within an organization.

National clinical programmes in the Republic of Ireland: a qualitative study of acute hospitals.

The national clinical programmes (NCPs) were established in 2010 to achieve three objectives, namely: improve quality, access and cost effectiveness. Limited research exists on their implementation in the Republic of Ireland (ROI). This qualitative study identified key stakeholders' perceptions on (a) implementation thus far, and (b) conditions perceived necessary for implementation in acute hospitals. The overall aim of this research was to undertake an in-depth study to explore from the perspectives of key stakeholders, their perceptions on implementation of the national clinical programmes, thus far, in relation to three overarching objectives (to improve quality, access, cost effectiveness) and what are the conditions necessary for their implementation in the Republic of Ireland's acute hospitals. Twenty participants were interviewed using face-to-face audio-recorded semi-structured interviews. Transcribed data were coded and analysed, and a number of themes emerged from the dataset relating to the study aims. Implementation was perceived as being inconsistent. Outcomes were identified as: best practice guidelines, models of care, protocols, pathways; education & training; new services; improved discharges; improved patient outcomes; reduced length of stay; timely access; reduced waiting lists; cost effectiveness and other intangible outcomes. Sixteen conditions, under four themes, were perceived necessary for implementation, namely: Governance - structure, audit & monitoring, senior management support, accountability, and clear objectives and expectations; Communication - visible face-to-face engagement, internal awareness, and external awareness; Leadership - programme level, national level, hospital level, and professional level; Resources - budget, staff, information technology, training, skills, and competency. This study adds to the existing limited body of knowledge on implementation of the NCPs in the acute hospitals in the ROI while contributing to the wider international literature in this area. The study provides hitherto unreported knowledge on the conditions that are perceived necessary for implementation. Novel in the ROI context is the perceived necessity to condense the number of NCPs, placing greater emphasis on (a) the need to structurally integrate the NCPs across the continuum of care, and (b) the importance of communication through visible face-to-face engagement. This study concludes that significant progress has been made by the NCPs towards meeting the objectives, albeit to varying degrees. There is a strong perception that the NCPs should remain, and that addressing the conditions perceived necessary for implementation in the areas of governance, communications, leadership and resources by both top-down senior health officials and bottom-up front-line hospital staff would significantly enhance the ability of the NCPs to meet objectives and implementation. It provides the ROI health services with valuable information to inform future reform, strategic planning and NCP implementation.

People analytics effectiveness: developing a framework

PurposeThe purpose of this paper is to explore the key ingredients that people analytics teams require to contribute to organizational performance. As the information that is currently available is fragmented, it is difficult for organizations to understand what it takes to execute people analytics successfully.Design/methodology/approachTo identify the key ingredients, a narrative literature review was conducted using both traditional people analytics and broader business intelligence literature. The findings were summarized in the People Analytics Effectiveness Wheel.FindingsThe People Analytics Effectiveness Wheel identifies four categories of ingredients that a people analytics team requires to be effective. These are enabling resources, products, stakeholder management and governance structure. Under each category, multiple sub-themes are discussed, such as data and infrastructure; senior management support; and knowledge, skills, abilities and other characteristics (KSAOs) (enablers).Practical implicationsMany organizations are still trying to set up their people analytics teams, and many others are struggling to improve decision-making by using people analytics. For these companies, this paper provides a comprehensive overview of the current literature and describes what it takes to contribute to organizational performance using people analytics.Originality/valueThis paper is designed to provide organizations and researchers with a comprehensive understanding of what it takes to execute people analytics successfully. By using the People Analytics Effectiveness Wheel as a guideline, scholars are now better equipped to research the processes that are required for the ingredients to be truly effective.

A Quantitative Analysis of Knowledge Collaboration Enablers for Practicing Engineers

Transferring knowledge from experts to apprentices is critical for sustaining a company’s competitive advantage. Further, existing literature indicates that employees in the Millennial (Y) generation and Generation Z prefer collaboration in the work environment. To address such needs, this research study aims to analyze the factors that enable knowledge collaboration among apprentices and experts in the practice of engineering. Survey data collected from 138 apprentices in the practice of engineering revealed that apprentices are more likely to collaborate with experts within their companies when they can trust the experts and perceive support for collaboration from senior management. This research adds to the body of knowledge by explicitly addressing apprentices’ trust, senior management support, intrinsic motivation, and knowledge collaboration with experts. Engineering managers can use this article to utilize trust, support from senior management, and employee’s intrinsic motivation to increase knowledge collaboration success among engineering experts and apprentices.

INTEGRITAS INTERNAL AUDITOR SEBAGAI VARIABEL MODERASI PENGARUH KOMPETENSI, PENGALAMAN KERJA INTERNAL AUDITOR DAN DUKUNGAN MANAJEMEN SENIOR TERHADAP EFEKTIVITAS AUDIT INTERNAL

The goal is to determine the effect of Competence, Work Experience Internal Auditor, and Senior Management Support The Effectiveness of Internal Audit with Integrity Internal Auditor as moderating variable on Public Private Bank Prabumulih. This type of research is associative research. The data used are primary and secondary data. The population is scattered and auditors working in the Public Private Bank Prabumulih total of 32 respondents. Data collection techniques by using interviews and questionnaires. Methods of data analysis used in this research is the analysis of quantitative and qualitative analysis. These results indicate that the competence positively and significantly affects the effectiveness of the Internal Audit, Internal Auditor Work Experience positively and significantly affects the effectiveness of Internal Audit, and Senior Management Support Internal Auditor positively and significantly affect the Effectiveness of Internal Audit. Competence positively and significantly affects the effectiveness of the Internal Audit Integrity moderated Internal Auditor, Work Experience positively and significantly affects the effectiveness of the Internal Audit Integrity moderated Internal Auditor,