Customer Support Research Articles

Comparison of utility of tobacco cessation mobile applications with regard to Indian scenario

The study was aimed to determineperceptions and reviews of the currently available tobacco cessation mobile applications (apps) by online and on-field surveys. In Phase I, the most commonly used tobacco cessation applications with the highest rating from Google Play Store were selected. The most relevant, positive and critical reviews of these apps were recorded. In Phase II, tobacco users with smart phone & internet connectivity and ready to give verbal consent were included in the study. The same apps were allocated to the study participants. At the end of the 2nd week of app use, the participants were subjected to a questionnaire for feedback on liked, disliked & most used features, frequency of app use, utility, expectations, and suggestions for app. The selected apps were QuitNow, Smoke Free, Quit Tracker, Stop Smoking – EasyQuit and Quit Smoking – SSC. The positive responses in Phase I were customer support, tracking statistics, reward system, craving management, user friendliness, and informative. The negative responses were lacking customer support, less user friendly, pushing for in-app purchases. In phase II, 40 tobacco users were included. 8 study participants were allocated for each app. The liked features were time, health & money, tracking, and gaming feature. The disliked features were advertisements (adds) and language barriers. The suggestions/expectations of study participants were removal of adds, user-friendliness, craving management, and local language. Our research compared and analysed few of the most used tobacco cessation applications used by millions of users but still could not find an ideal tool to deliver the aid for tobacco cessation through the mHealth approach. Use of pros & unique features and mitigation of cons may prove helpful for increasing compliance. An approach should be taken to understand more of the user's perspective and expectations rather than seeing it as a commercial opportunity.

Implementation of Digital Marketing Strategy with Chatbot Technology

Chatbots are a rapidly growing technology in the field of digital marketing. They are computer programs designed to simulate conversation with human users. Chatbots can be integrated into websites, mobile apps, and messaging platforms to provide instant customer service and support, as well as personalized recommendations and promotions. By using natural language processing (NLP) and machine learning (ML) techniques, chatbots can understand and respond to user input in a human-like manner. They can also be programmed to respond to specific keywords, trigger events, and customer behavior. Chatbot implementation in digital marketing can help companies to improve customer engagement, increase sales and reduce costs. However, the key to successful chatbot implementation is to ensure that the chatbot is designed to meet the specific needs of the target audience and that it is integrated into the overall marketing strategy. This thesis explains the beneficial role of chatbots and shows how chatbots can be integrated into digital marketing strategies.

An intelligent chatbot design and implementation model using long short-term memory with recurrent neural networks and attention mechanism

Assistant Conversational Agents (chatbots) are becoming increasingly complex and sophisticated since they are enabled to understand and respond to human language. Chatbots have varying organizational functions, from customer support to personal assistance, and have dominated the digital market as they are efficient and effective. Chatbots can collect valuable information from customers through interaction which can result in a better customer experience, but an inappropriate or inadequate response can also lead to the loss of customers. Therefore, the chatbots must be intelligent enough to provide the most efficient and effective response to positively impact the customers and add value to the business and organization. Over the years, several streams of research have been conducted, and multiple chatbots have been created, but they have their limitation, which has been discussed in this article. We suggest a method to upgrade the performance of the chatbots so that they can respond to the user query with better accuracy. The proposed model shows the implementation of a chatbot using Long Short-Term Memory (LSTM), attention mechanism, Bag of Words (BOW), and beam search decoding. The sequence-to-sequence (Seq2Seq) architecture with an LSTM encoder and decoder has been used. The dialog dataset is preferred to train and test the model, and the BleuN algorithm is used to determine the chatbot’s accuracy.

Technological Banking Services in Thoothukudi District: A Cross-Sectional Analysis of Customer Perceptions in Public and Private Sector Banks

This research article presents a cross-sectional analysis of customer perceptions regarding technological banking services in Thoothukudi District, focusing on both public and private sector banks. As the banking industry undergoes a transformative shift towards digitalization, understanding customer attitudes and preferences is crucial for banks to enhance service quality and maintain a competitive edge. The study employs a mixed-method approach, combining quantitative surveys and qualitative interviews to gather insights into customer perceptions. A representative sample of customers (386) from various age groups, income levels, and banking habits has surveyed to capture a comprehensive perspective. Key technological banking services, including online and mobile banking, ATM services, and digital customer support, are evaluated. This research contributes to the existing literature on the adoption of technological banking services in a regional context and offers valuable insights to policymakers, bank management, and researchers in the field of banking and finance.

An Analysis of Hotel Booking Cancellations and Factors Affecting Revenue Generation

Abstract: This study examines the growing problem of can- celled hotel reservations in the hospitality sector, in particular in the City Hotel and Resort Hotel segments. In order to alleviate the issue and enhance revenue creation, it looks to identify the underlying causes and offers specific business guidance. It provides a comprehensive picture of the problem by taking into account both internal and external forces. The research demonstrates the similarities and differences between City and Resort Hotels in terms of cancellations, revenue impact, and issues through comparative analysis. In order to decrease cancellations and improve overall business efficiency, the paper suggests tactics spanning consumer involvement, booking policies, price, customer support, and marketing. In conclusion, this study offers helpful advice to business executives on how to handlecancellations of reservations and boost financial results.

Security and Trust in Online Booking Systems: A Comparative Analysis Of Tour and Travel Websites

The Tour and Travel sector have undergone a transformative shift with the proliferation of online reservation platforms, redefining how individuals plan and secure their travel arrangements. This study critically examines the pivotal aspects of security and trust within the digital landscape of tour and travel websites, aiming to provide a comprehensive comparative analysis.In our increasingly digitised age, the security of sensitive financial and personal data is of utmost importance. Our investigation begins with a thorough analysis of the security precautions taken by a wide-ranging sample of tour and travel websites. The effectiveness of user authentication, data protection protections, and conformance with industry standards are some of the key areas under evaluation. This analysis reveals considerable discrepancies in how these security protocols are applied, potentially exposing weaknesses in particular systems. The foundation of the internet booking procedure is trust, as well. This study evaluates a variety of elements, such as user reviews, website design, pricing transparency, and timeliness of customer support, when evaluating trust-building strategies. The study draws attention to the varying approaches taken by various websites to build trust, which has a big impact on how confident customers are in the booking process. This research explores the practical repercussions of security breaches and trust deficiencies, combining real-world case studies and user input, in addition to security and trust evaluation. These results highlight how these elements have a significant influence on consumer behaviour and brand reputation. This comparison analysis highlights the critical requirement for uniform and strong security safeguards across all online booking systems, to sum up. At the same time, it highlights how crucial it is to create trust-enhancing strategies like open pricing and attentive customer care. This research is a useful resource for industry stakeholders, regulatory agencies, and consumers in an era where digital travel planning and booking predominates, enabling informed decision-making and supporting a safe and reliable online booking environment. Additionally, a key element affecting customer choices during the online booking process is trust. This study considers factors including user reviews, website design, pricing transparency, and customer service responsiveness to gauge trustworthiness. It becomes clear that different websites employ quite different trust-building techniques, which has an effect on users' faith in the reservation process.

Modelling Customer Satisfaction and Loyalty Using Structural Equation Modeling Based on Service Quality Measurement in the 10-Minute Online Grocery Delivery Industry

With lives getting faster and customers becoming more demanding and impatient, companies are wagering on attaining the customers’ needs fleetly. The impatient nature of the customer has led to the ballooning of a new concept known as “10-minute delivery”. In the competitive landscape of the online grocery delivery industry, merely delivering the product to customers is no longer enough to claim the coveted title of an industry leader - a thorough analysis of the intricate factors that underpin customer satisfaction and loyalty is an absolute imperative. This research aims to study the impact of 10-minute online grocery delivery service quality on the satisfaction and loyalty of customers in Kolkata. The study targeted online grocery shoppers in the city of Kolkata & collected 274 responses. A structural equation model was developed to study the relationships between the established seven dimensions (app interface, information quality, grocery quality, delivery service, sales promotion, packaging & customer support) of grocery service quality and customer satisfaction and loyalty. The findings of the study suggest that companies should focus on improving the app interface, grocery quality, delivery service, and customer support to enhance customer satisfaction in this industry. The study also found a significant association between customer satisfaction and loyalty, indicating that customers who are satisfied with the quality of 10-minute online grocery delivery services are more likely to remain loyal to the grocery delivery service provider. Overall, this study not only offers essential insights to companies striving to enhance their 10-minute grocery delivery services and gain a competitive edge in this industry but also contributes to the body of knowledge in this relatively new and unexplored area of research.

Initial Implementation of the My Heart, My Life Program by the National Heart Foundation of Australia: Pilot Mixed Methods Evaluation Study.

Coronary heart disease (CHD) remains the leading cause of death in Australia, with a high residual risk of repeat events in survivors. Secondary prevention therapy is crucial for reducing the risk of both death and other major adverse cardiac events. The National Heart Foundation of Australia has developed a consumer-facing support program called My Heart, My Life (MHML) to address the gap in the secondary prevention of CHD in Australia. The MHML pilot program supplies advice and support for both patients and their caregivers, and it was conducted over 8 months from November 2019 to June 2020. This study aims to describe and examine the implementation of a novel multimodality secondary CHD prevention pilot program called MHML, which was delivered through booklets, text messages, emails, and telephone calls. This pilot study consists of a mixed methods evaluation involving surveys of participants (patients and caregivers) and health professionals, in-depth interviews, and digital communication (SMS text message, electronic direct mail, and call record analytics). This study was performed in people older than 18 years with acute coronary syndrome or angina and their caregivers in 38 Australian hospitals from November 2019 to June 2020 through the National Heart Foundation of Australia web page. The main outcome measures were reach, accessibility, feasibility, barriers, and enablers to implementation of this program. Of the 1004 participants (838 patients and 164 caregivers; 2 missing), 60.9% (608/1001) were males, 50.7% (491/967) were aged between 45 and 64 years, 27.4% (276/1004) were from disadvantaged areas, 2.5% (24/946) were from Aboriginal or Torres Strait Islander background, and 16.9% (170/1004) reported English as their second language. The participants (patients and their caregivers) and health professionals reported high satisfaction with the MHML program (55/62, 88.7% and 33/38, 87%, respectively). Of the 62 participants who took the survey, 88% (55/62) used the text messaging service and reported a very high level of satisfaction. Approximately 94% (58/62) and 89% (55/62) of the participants were satisfied with the quick guide booklets 1 and 2, respectively; 79% (49/62) were satisfied with the monthly email journey and 71% (44/62) were satisfied with the helpline calls. Most participants reported that the MHML program improved preventive behaviors, that is, 73% (45/62) of them reported that they maintained increased physical activity and 84% (52/62) reported that they maintained a healthy diet even after the MHML program. The findings of our pilot study suggest that a multimodal support program, including digital, print, phone, and web-based media, for the secondary prevention of CHD is useful and could be a potential means of providing customized at-scale secondary prevention support for survivors of acute coronary syndrome.

Linear Programming in a Restaurant Setup

The restaurant industry is a dynamic and pretty competitive zone that calls for powerful aid management and efficient choice-making to thrive inside the marketplace. Linear programming, a mathematical technique that optimizes aid allocation, has emerged as a powerful tool for boosting eating place operations. This paper delves into the application of linear programming inside the context of restaurant management and its profound impact on streamlining various facets of the enterprise, from menu making plans and personnel scheduling to inventory control and pricing strategies. This observe makes a speciality of elucidating how linear programming models can be developed and implemented to restaurant control, enabling owners and executives to make facts-driven decisions that improve efficiency, decrease charges, and ultimately raise profitability whilst retaining client pleasure and provider great. By integrating mathematical optimization strategies, restaurants can navigate the complicated balance between useful resource allocation and customer support, ensuring a harmonious and profitable operation. The paper attracts on actual-international examples and case studies to demonstrate the sensible implementation of linear programming inside the eating place enterprise. It underscores the effectiveness of this approach in real situations, showing how it may deal with common challenges confronted by means of eating place companies and lead to tangible upgrades in diverse domain names.

Implementasi Sistem Layanan Dukungan dan Pengaduan Pelanggan pada Produk Justmine Beauty Berbasis Mobile

Justmine Beauty is a series of daily skin care products that can overcome all skin types, natural ingredients taken from water can provide nutrition and nourish facial skin, then specially formulated and dermatologically tested which has halal certification and BPOM so that it is suitable for skin problems and accompany activities, keep facial skin healty with Justmine Beauty. Generally, customers conduct consultations only using WhatsApp or other social media where later this consultation history is also lost because it is not saved. Customer complaints contained in the brans mostly contain complaints of damageto the product. The author’s foal for making this research reportis to implement a customer support and complaint service system for Justmine Beauty products. Based on the result of the application that has been built, researchers can display consultation and complaint services so that users can consult and make mobile-based complaints.

DIGITAL TRANSFORMATION AND THE CUSTOMER EXPERIENCE: ENHANCING ENGAGEMENT AND LOYALTY

This study aims to identify the most basic things in digital transformation, namely what are the factors that can improve customer experience, enhancing engagement and customer loyalty. In an effort to offer in-depth insights on this topic, this research seeks to provide direction for companies focusing on important factors in leveraging digital transformation to create a better customer experience, which in turn will increase their engagement and loyalty. To achieve this goal, this research uses a qualitative approach and case studies from existing literature with the aim of knowing what factors in digital business transformation affect customer experience in order to increase engagement and customer loyalty. This study uses purposive sampling by deep interviewing 11 active consumers from the e-commerce platform under study. Factors such as ease of use, product quality, loyalty programs, exclusive offers, responsive customer support, and special incentives and rewards are key to creating a positive experience, increasing customer engagement and strengthening their loyalty. By understanding and managing these factors, companies can create strong customer relationships, improve customer retention and increase overall business growth.

Pandemic-Induced Work Practices Impacting Job Satisfaction and Retention; Automobile Industry Perspective

Purpose: The study helps to unpin changes in the work practices at various Plant and Office locations in Chennai, India. The transformation was studied in the context of the pandemic and consequent business trends. Diverse scholarly literature was referred to understand the accelerated trends impacting work practices.
 
 Theoretical framework: As a result of massive fluctuations in supply and demand, there was a need for immediate adaptation, improvement, and increased customer support. Companies tried to ensure their survival by cutting costs; many have laid -off their employees.
 
 Design/methodology/approach: The study is empirical and descriptive in nature, with a sample size of 60 collected from leading auto manufacturers. Statistical tools such as SPSS and Smart Pls were used to analyze the data. Data was collected from automobile employees in Chennai/ India.
 
 Findings: The findings indicate that the industry has a large demographic dividend; hence, upskilling of workers, automation, digitalization and emerging technology will be a game-changer. The results also indicate the positive impact of job satisfaction on employee retention and productivity. The findings conclusively enhance the understanding of technology, accelerating upskilling job satisfaction and consequently aiding employee retention.
 
 Research, practical & social implications: Technology, automation, and shopfloor dynamics will drive productivity, performance, and smart manufacturing practices. We will experience less number of workers on the shop floor and more machines that drive production, enhance productivity and performance at the shop floor with minimal human interface.
 
 Originality/value: The finding has implications for the people in the industry, which has a vast demographic dividend and need to upskill its worker for the new wave; hence efforts have to be made by the organization, including massive investments in upskilling its employees to be ready to embrace technology, use of AI and robotics at the shop floor for production, enhancing value through intelligent manufacturing practices.

Flywheel: A New Digital Marketing Model

The flywheel model has gained popularity in marketing as an alternative to the conventional sales funnel paradigm. The flywheel model emphasises the value of client happiness, engagement, and loyalty through a customer-centric strategy to marketing, sales, and customer support. Customers are seen as the primary driver of growth, and marketing, sales, and support teams collaborate to keep the flywheel turning. Flywheel, offers new ways to engage and re-engage existing leads and customers to enhance the brand value of any product. The flywheel marketing approach emphasises the notion that client connections are ongoing and that a happy client may be a strong driver of company expansion. It nudges companies to prioritise long-term success over only short-term revenue. Organisations may establish a self-sustaining cycle of growth by offering excellent experiences at every level of the customer journey. The paper also includes the inter-connection of Digital marketing strategies with the new model which offers the new tactics for engaging the existing and new customers at every step of their journey with the brand or the firm. With the empirical understanding of the previous researches, the paper will conclude with how digital marketing strategies can be aligned with a firm’s marketing plan, which will act as a momentum for marketer’s efforts.

Systems engineering and water resources management: A closer relationship is needed

AbstractSystems engineering can be applied in a broad spectrum of sectors, but only its analysis tool has been applied in the field of water resources management. Because systems engineering has a separate community of practice from water resources, there is little crosstalk between the two fields. As a result, the systems engineering functions that support planning, design, production, procurement, and customer support are not being applied to water systems. Meanwhile, water systems exhibit complexities that have generated a separate field named Integrated Water Resources Management that continues to confuse its followers after several decades. Its methods are applied to a broad spectrum of water issues that affect multiple stakeholders with conflicting interests and involve distinct subsystems, such as water supply or hydropower, as well as combinations of them. Use of systems analysis for such water issues began six decades ago, but it is still a work in progress. Evolving methods of systems engineering offer new possibilities to address problems of water resources management, but they must extend beyond systems analysis, which belongs to multiple disciplines. Examples show possibilities to apply systems engineering methods when water issues exhibit attributes of engineered systems and do not involve social and environmental complexities that cannot be included in system boundaries. Collaboration among systems engineering and water resources management would offer a fertile test bed to advance both fields.

The Effect of Customer Service Support on Brand Value: Leveraging Customer Service as a Co-Creator of Brand Value to Enhance Corporate Performance. Evidence from FinTech industry

The financial technology (fintech) industry has disrupted traditional financial services by providing new and innovative ways for consumers to access banking and investment products (Kshetri, 2018). With the increasing number of fintech companies in the market, competition has become intense, leading companies to differentiate themselves to attract and retain clients (Nair et al., 2021). One way to create brand value is through exceptional customer experience, with customer support service being a critical factor in its creation (Nair et al., 2021; Vuorinen, Uusitalo, & Vos, 2012). Despite its importance, the impact of customer support service on consumer behavior and company performance is not well-understood (Gulfraz et al., 2022). To address this research gap, this paper aims to investigate the impact of customer support service on consumer behavior and company performance in the fintech industry. Specifically, the study analyzes the potential of customer support service as a co-creator of brand value and its influence on company performance indicators. Keywords: Brand value, Brand value co-creation, Fintech industry, Company's operational performance, Customer support services

Trends Kart

"Trends Kart" focuses on the development of a Customer Relationship Management ,which serves as a digital tool to manage and analyze customer interactions and data throughout the customer lifecycle. Trends Kart system offers businesses a centralized platform to store and track customer information, including contact details, purchase history, and communication history. By leveraging Trends Kart systems, businesses can improve customer relationships, optimize communication, identify sales opportunities, and efficiently handle customer support inquiries. The proposed system emphasizes the importance of considering specific business needs and goals when selecting a Trends Kart system, highlighting key features such as contact and customer data management, sales and marketing automation, customer support and service management, and reporting and analytics. The effective implementation of Trends Kart can result in enhanced customer relationships, increased operational efficiency, and revenue growth. The project further discusses the working modules of the Trends Kart system, including the Admin Module, CR Manager Module, Customer Module, and Business Module, detailing their functionalities and contributions to managing customer relationships and business operations. The website utilizes various technologies and frameworks such as React, NodeJS, Express, MongoDB

EMPLOYEE ENGAGEMENT & IT’S EFFECTIVENESS AT AMAZON AND ACCENTURE

In recent days Employee Engagement is booming talent manager and employee engagement goes hand in hand Involving employees helps create a culture that motivates employees to collaborate, share ideas, and create breakthrough solutions. Providing excellent customer service and support, company value, teamwork with colleagues and contributing to a healthy working environment in his IT industry where customer experience is essential for customer retention and loyalty. An organization with a reputation for high employee engagement may be more attractive to her top IT talent. Companies that value employee well-being, provide opportunities for advancement, and promote a healthy work culture are more feasible to attract potential prospects, to Analyze the relationship between employees Gender and Employee Engagement at workplace, Co-relation, the sample consist of 126 employees from both the companies i.e 64 from Accenture and 62 in Amazon, the opportunity to build workplaces where employees feel empowered, valued and inspired to do their best work KEYWORD : Effectiveness, Employee Engagement, Effectiveness, Employee retention Corporate Culture.

Informatics Tools in Deprescribing and Medication Optimization in Older Adults: Development and Dissemination of VIONE Methodology in a High Reliability Organization

Polypharmacy is common in older adults, with almost 20% of older adults taking ≥10 medications. They are at great risk for adverse events related to potentially inappropriate medications (PIMs). Although evidence-based methods for deprescribing have been successful at reducing polypharmacy and improving quality of medication use, there are several challenges to implementing these methods on a large scale. VIONE, a medication deprescribing methodology, was developed to reduce polypharmacy and PIMs across the Veterans Health Administration (VHA). (VIONE stands for Vital, Important, Optional, Not indicated, and Every medication has an indication.) This study describes the tools created for implementation of VIONE and the dashboards used to track VIONE implementation and subsequent deprescribing across the VHA; their use and sustainment are examined in a health system-wide adoption of this deprescribing practice in a high reliability organization (HRO). VIONE was disseminated by the VHA via the Diffusion of Excellence Initiative. Dissemination included an implementation toolkit and four dashboards that collect and display data from the electronic medical record to monitor utilization of VIONE, track medication discontinuations, and prospectively identify veterans who may be candidates for deprescribing. Between 2016 and the present, VIONE has been adopted at >130 medical centers and influenced almost 700,000 unique patients. In addition, a total of >1.6 million medication orders have been discontinued by >15,000 providers. The VIONE methodology and informatics tools were widely disseminated and successfully adopted and sustained nationally in a high reliability organization, leading to a reduction in PIM use by older adults and improved quality and patient safety. Future efforts should continue to consider ways to leverage electronic medical record data and other relevant informatics tools to provide customized clinical decision support to further medication optimization and deprescribing efforts.

Analysis of Key Factors for Improved Customer Experience, Engagement, and Loyalty in the E-Commerce Industry in Indonesia

In Indonesia's rapidly growing e-commerce industry, customer experience, engagement, and loyalty are pivotal variables for business success and sustainability. By addressing gaps in understanding these critical factors to enhance positive customer experiences, optimize engagement levels, and fortify customer loyalty. This research aims to identify key factors influencing customer experience, engagement, and loyalty in Indonesia's e-commerce industry, hence resulting in practical implementation recommendations for companies interested in developing an e-commerce platform or as a reference for future research. This study employs an explanatory qualitative approach to explore the intricate relationship between customer experience, engagement, and loyalty in the dynamic landscape of the e-commerce industry. Data is gathered from five prominent e-commerce platforms in Indonesia. The qualitative analysis delves into the narratives of these respondents, uncovering rich insights into their perceptions. Recommendations to bridge these gaps include implementing live chat with sellers, elevating personalized content and recommendations, prioritizing responsiveness and page loading speed, emphasizing security in online shopping, and amplifying personalized content and recommendations during customer engagement. Adopting these strategies, e-commerce companies can deliver more gratifying customer experiences, elevate engagement, and strengthen loyalty, thus establishing a competitive advantage in this dynamic market and fostering sustainable business growth. The research identifies factors impacting customer experience, engagement, and loyalty in e-commerce. Key factors for a positive experience include discounts, product quality, user interface, and customer support. Addressing gaps between factors and expectations can enhance satisfaction and loyalty. Recommendations include live chat, personalization, speed, security, and content improvement for a competitive advantage and sustainable growth. The recommendations for future research include conducting a comparative analysis, undertaking a longitudinal study, testing implementation strategies, and measuring long-term loyalty effects.

Personalization of thoracoabdominal CT examinations using scanner integrated clinical decision support systems – Impact on the acquisition technique, scan range, and reconstruction type

ObjectivesThis study evaluates the impact of a scanner-integrated, customized clinical decision support system (CDSS) on the acquisition technique, scan range, and reconstruction in thoracoabdominal CT. Materials and MethodsWe applied CDSS in contrast–enhanced examinations of the trunk with various clinical indications on a recent scanner with the capability of dual-energy CT (DECT), anatomic landmark detection (ALD), and iterative metal-artifact reduction (MAR). Simple and comprehensive questions about the patient’s breath hold capability, the anatomical region of interest, and metal implants can be answered after the localizer. The acquisition technique (single energy, SECT, or dual energy), scan range (chest-abdomen-pelvis or chest-abdomen), and reconstruction technique (with or without MAR) were then automatically adapted in the examination protocols in coherence with these selections. Retrospectively, we compared the usage rates for these techniques in 624 examinations on the study scanner with 740 examinations on a comparable scanner without CDSS. Subgroup analysis of effective dose (ED), scan duration, and image quality (IQ) was performed in the study group. ResultsCDSS leads to an increased usage rate of DECT (64.4% vs. 2.8%) and MAR (75.4% vs. 44.0%). All scan range adaptations by ALD were successful. The resulting subjective IQ between single energy and DECT acquisitions was comparable (all p > 0.05). Scan duration was significantly longer in DECT than in SECT (16.9 s vs. 6.5 s; p < 0.001). However, the objective IQ was significantly higher in DECT (CNRD 2.1 vs. 1.8; p < 0.01), and the ED significantly lower (6.7 mSv vs. 7.6 mSv; p = 0.004). ConclusionCDSS for thoracoabdominal CT leads to a substantially increased usage rate of innovative techniques during acquisition and reconstruction. Patients with adapted protocols benefit from improved image quality and increased post-processing options at lower radiation doses.