Sultan Agung Research Articles

Unveiling Key Drivers to Enhance Global Customer Satisfaction

This quantitative study investigates the influence of service quality, price, and brand image on customer satisfaction at PT. Pos Indonesia Sultan Agung Magersari Sidoarjo. Using a sample of 85 respondents and multiple linear regression analysis, the research finds significant positive effects of service quality, price, and brand image on customer satisfaction. Specifically, reliability and responsiveness significantly impact service quality, competitor price significantly influences price, and uniqueness significantly affects brand image. The study underscores the importance of maintaining high service quality standards, competitive pricing strategies, and distinctive brand images to enhance customer satisfaction in the postal service industry. The findings offer practical implications for PT. Pos Indonesia, suggesting the prioritization of reliability and responsiveness in service delivery, competitive pricing strategies, and leveraging unique brand attributes for market differentiation. Future research directions include exploring additional variables and employing qualitative methods to deepen understanding and optimize customer satisfaction strategies. Highlight: Study: Service, price, brand influence postal customer satisfaction significantly. Regression: Reliability, responsiveness, competitor price, uniqueness impact customer satisfaction. Practical: Maintain reliability, competitive pricing, leverage uniqueness for customer satisfaction. Keywoed: Customer satisfaction, Service quality, Price, Brand image, Postal services

Preface

I want to extend a warm greeting and my sincere gratitude to the eminent keynote speakers, presenters, and attendees of the 2023 5th International Conference on Coastal and Delta Areas (ICCDA 2023). I also want to express my gratitude to the committee, the reviewers, and everyone else for their efforts to support this event.As it is known, ICCDA 2023 is held in a hybrid format by the Faculty of Engineering, Sultan Agung Islamic University, in collaboration with Rotterdam University of Applied Science, Al Azhar Islamic University, Sangga Buana University, Lancang Kuning University and Semarang University. This conference’s main objective is to advance scientific information exchange among researchers, developers, engineers, students, and practitioners from all over the world as well as research and development activities. ICCDA 2023 offers 4 topics: Plan, design, and construction to develop smart infrastructure in coastal and delta areas; Climate change challenge, disaster mitigation, and infrastructure in coastal and delta areas; Sustainable development in coastal & delta areas; and Policy, socioeconomics, law, and multi-aspects to build environment in coastal & delta areas.Coastal areas have a lot of potential for development. Due to the city’s potential for development as an industrial metropolis, port, source of power, recreation, and conservation, coastal area urbanization has great strategic value. The prosperity and wellbeing of the local inhabitants are likely to increase when coastal areas are developed. Based on these reasons, ICCDA 2023 invite speakers from distinguish universities, they are Rick Heikoop from Rotterdam University of Applied Science, Dr. Johannes Herbeck from Universitat Bremen, Dr. Kamarudin bin Hj.Ahmad from Universiti Teknologi Malaysia and Dr. Hermin Poedjiastoeti from Sultan Agung Islamic University.I want to thank everyone who attended for taking part in this conference. You will undoubtedly find this conference enjoyable with many prospects for future research collaboration as well as gratifying in adopting new information. We really appreciate everyone who helped make this conference successful, whether directly or indirectly. We also thank all of the sponsors for their kind support. Last but not least, I would like to thank the organizing committee for their dedication, patience, and unending help in making this event a success.Ari Sentani, ST., M.ScList of Committees, Reviewer are available in this pdf.

Pendampingan Proses Produksi Pembuatan Tempe Kedelai

Plompong Village is a village located in Sirampog District, Brebes Regency. The distance from Sultan Agung Islamic University to Plompong village is approximately 235 km. Most of the population in Plompong Village work in agriculture, so that agriculture is quite developed. Most of the crops grown on agricultural land are rice, corn and soybeans. There is 1 group that opened a tempe-making business even though the business is still a small business. The Mandiri Sejahtera Bersama Business Group is a group formed by residents of the Cirendu hamlet, Plompong village to try to produce soybean tempeh production. Tempe production also cannot be done every day due to unstable or uncertain availability of production equipment and results from soybean farming (raw materials). Production still uses manual methods to process soybean tempeh so that the resulting production cannot be done every day and the average production yield is 60 to 100 packs. Community service program in the form of mentoring the soybean tempeh production process in the Mandiri Sejahtera Bersama business group.

Peer Review Statement

All papers published in this volume have been reviewed through processes administered by the Editors. Reviews were conducted by expert referees to the professional and scientific standards expected of a proceedings journal published by IOP Publishing.1. Type of peer review: Single anonymous2. Conference submission management system: Morressier3. Number of submissions received: 914. Number of submissions sent for review: 885. Number of submissions accepted: 576. Acceptance Rate (Submissions Accepted / Submissions Received × 100): 62 %7. Average number of reviews per paper: 4.408. Total number of reviewers involved: 209. Contact person for queries:Name: Prof. Dr. Ir. Slamet Imam Wahyudi, DEAAffiliation: Sultan Agung Islamic universityEmail: wahyudi@unissula.ac.id

Commercial Corridor Development Strategy through the Application of the Walkable Commercial Strip Concept in Urban Area of Jember City

Walkability is an essential concept to consider when planning a sustainable city. This study aims to determine the walkability development strategy of the Jember City commercial corridors urban area based on people's and experts' perceptions of the Walkable Commercial Strip concept. The study was conducted in the urban area of Jember City Golden Triangle. The methods of analysis used in this study are ordinal logistic regression and AHP. Based on people's perceptions, the concepts that have the highest odds of influencing the first corridor's walkability level are the ones related to the available amenities variable, while the concept that has the highest odds of influencing the second and the third corridors' walkability level is the concept that is related to the walking path modal conflict variable. The order in which corridors have the highest development priority starts with the first corridor, Gajah Mada - Sultan Agung Street, followed by the second corridor, Ahmad Yani Street, and ends with the third corridor, Trunojoyo Street – HOS Cokroaminoto Street. The walkability development strategy for the urban area of Jember City commercial corridors is to start the order of development according to the order of priority and apply the development concepts that have the highest opportunity to influence the walkability level of each corridor based on people's perception.

Role of Anemia and Leukocytosis as Severity Predictors of Coronary Artery Disease Stenosis : A Retrospective Cross-sectional Study

Background: Anemia and leukocytosis were found to be associated with conditions that higher the risk for the formation of atherosclerotic plaque which will develop into cardiovascular disease. Basic laboratory parameters such as anemia and leukocytosis are not routinely used to assess Coronary Artery Disease (CAD) severity based on its stenosis. This study aimed to analyze the role of simple laboratory examiantion anemia and leukocytosis as predictors of the severity of stenosis in CAD. Methods: Cross-sectional approach was used in this study. Secondary data on CAD patients treated at Sultan Agung Islamic Hospital Semarang in 2022 were analyzed. Anemia and leukocytosis are the main risk factors analyzed in this study. Other risk factors such as gender, age, smoking status, hypertension and diabetes mellitus (DM) were also included in the analysis of this study. We performed bivariate analysis and multivariate analysis to see the relationship between these risk factors and the CAD stenosis severity. Results: Bivariate analysis with chi-square showed that anemia had a significant relationship with CAD severity (P<0.05). Multivariate analysis between anemia and smoking status reported that anemia was the most significant risk factor for the CAD stenosis severity (P<0.05). Conclusion: No association found between leukocytosis and CAD severity.

Illness duration and quality of sleep among people living with HIV: a cross-sectional study

HIV is a chronic condition that requires ongoing medical management, and sleep disturbances are common among individuals living with the virus. By examining the relationship between the duration of illness and sleep quality, healthcare professionals can gain insights into the unique challenges faced by HIV patients and develop targeted interventions to address their specific sleep-related needs. This study aims to find out the relationship between the illness duration and the quality of sleep among people living with HIV/AIDS. This research used an observational research design using a cross-sectional approach. 128 HIV patients on Balai Kesehatan Masyarakat Wilayah Semarang were involved in using purposive sampling techniques. The data was gathered with medical records and the Pittsburgh Sleep Quality Index (PSQI). Spearman rank correlations were used to analyze the data. This study has been declared ethically appropriate by the Health Research Ethics Committee faculty of Nursing Universitas Islam Sultan Agung. The results found a relationship between the illness duration and quality of sleep where a p-value of 0.019 < α (0.05) with a contingency coefficient value of 0.208. The length of diagnosis and sleep quality have a strong correlation. Nurses and other healthcare providers need to provide interventions for PLHIV to improve sleep quality.

Patient Safety Culture Analysis at Sultan Agung Islamic Dental Hospital to Improve Patient Safety

A culture of patient safety can improve hospital patient safety. Patient safety is the foundation of quality health services, an indicator of assessment in healthcare facilities, and a mechanism by which health services protect patients from harm. The purpose of this study is to examine the patient safety culture at Sultan Agung Islamic Dental Teaching Hospital Semarang in order to identify ways to improve patient safety. A cross-sectional research of 124 participants was conducted at Sultan Agung Dental Teaching Hospital, Semarang, Indonesia. Distributing questionnaires to collect data, the Dental Office Survey on Patient Safety Culture (DOSOPSC) includes 58 items and 10 dimensions. Out of a total of 124 respondents, the average positive response value exceeded the dependability criterion on four dimensions: teamwork (93.7%), the highest, and work pressure and speed (56.2%), the lowest. There are four areas in which the average positive response value exceeds the dependability threshold, including teamwork, staff training, hospital systems and standards, work pressure, and speed.

Mediating Effect of Self-Efficacy in Pain Management between Knowledge and Attitude of Pain toward Pain Management Practice among Nurses in Indonesia

Nurses' knowledge and attitudes significantly influence pain management practices. Higher levels of self-efficacy in pain management are associated with improved pain. This study explored the relationships between nurses’ knowledge and attitudes toward pain, self-efficacy in pain management, and actual pain management practices. This study employed a cross-sectional study which conducted at Sultan Agung Islamic Hospital, Indonesia, involving 249 nurses selected based on predefined criteria. Participants responded to an online survey encompassing demographic queries and standardized tools, namely the Knowledge and Attitude Survey Regarding Pain (KASRP-IDN), the Pain Management Self-Efficacy Questionnaire (PMSEQ-IDN), and the Nurse Behavior Questionnaire in Pain Management (NBQ-P). Mediation analysis was further conducted using the PROCESS add-on to discern the mediating effect of self-efficacy in pain management between knowledge and attitude of pain toward pain management practice among nurses. The study showed significant positive relationships among Knowledge and Attitude Survey Regarding Pain (KASRP), Pain Management Self-Efficacy (PMSE), and Pain Management Practice. However, the mediation analysis depicted that self-efficacy exerted a relatively modest mediating effect between KASRP and pain management practice (K2=0.17, CI= 0.05-0.27). The findings manifest the positive associations between knowledge-attitude regarding pain, self-efficacy in pain management, and pain management practices among nurses. In the future, in-service programs related to pain management should increase the nurses’ knowledge and attitude and enhance their confidence, resulting in actual practice in pain management. However, the mediation effect of self-efficacy is modest, indicating the plausible existence of other contributory variables or factors warranting further exploration and elucidation.

SIKAP, KEPUASAN DAN LOYALITAS KONSUMEN SUSU SEGAR YU-ONE MILK DI KOTA BANDAR LAMPUNG

This research aims to determine the attitudes, purchasing patterns, satisfaction, and loyalty of fresh milk consumers of Yu-One Milk at Jalan Sultan Agung, Way Halim, Kedaton District of Bandar Lampung City. The research method is a survey. The number of respondents in this research are 60 people, selected by non-probability sampling technique, namely accidental sampling. The research data are analyzed by quantitative descriptively using the Fishbein multi-attribute model, Customer Satisfaction Index (CSI) and the loyalty pyramid. Data collection was carried out in October-November 2022. The results showed that the consumers’ attitude toward multi-attribute of Yu-One Milk fresh milk was in the good category, in which score was 181.72 and the most favored attribute by consumers was friendliness services. Most of Yu-One Milk consumers (25%) bought fresh milk with chocolate flavor variants. The average frequency of purchasing Yu-One Milk fresh milk was twice per month with a purchase expenditure of IDR 51,883.00/month. The average purchases amount of Yu-One Milk fresh milk was 1,377 ml/month with the purpose of purchasing to eliminate hunger/thirst (46.67%). Yu-One Milk fresh milk consumer satisfaction was in the very satisfied category with a CSI value of 83.61. Yu-One Milk consumer loyalty was quite good in the form of an inverted pyramid. The switcher buyer value was 46.67%, the habitual buyer value was 48.83%, the satisfied buyer value was 90.00%, the liking the brand value was 86.67% and the committed buyer value was 83.33%. Keywords: attitude, consumer loyalty, fresh milk, purchase pattern, satisfaction.

Pengaruh Burnout dan Job Insecurity terhadap Turnover Intention

Abstract. This study aims to examine and analyze the effect of burnout and job insecurity on turnover intention at the shop keeper clothing brand Jalan Sultan Agung, Bandung. The data used in this study are primary and secondary data. The population in this research is the shop keeper clothing brand Jalan Sultan Agung Bandung. The sampling technique in this study used non-random sampling. The analytical tool used is Multiple Linear Regression. The test results show that burnout has a positive and significant effect on turnover intention, job insecurity has a positive and significant effect on turnover intention. Burnout and Job insecurity simultaneously influence turnover intention.

KECEMASAN PENDERITA KANKER SERVIKS TERHADAP KUALITAS HIDUPNYA

Cancer can have an impact on the physical, psychological, social and spiritual for sufferers who experience it. Anxiety is part of the psychological impact that is characterized by feelings of fear, deep worry. Anxiety in cervical cancer patients can affect the patient's quality of life. A good quality of life is needed so that a cervical cancer patient improves his health status. This study aims to determine the relationship between anxiety levels and the quality of life of cervical cancer patients. Correlational quantitative research using cross sectional method. The number of respondents as many as 30 cervical cancer patients who are willing to become respondents and live with their families who are being treated at the Sultan Agung Hospital, Semarang. The data was processed using SPSS 25.0 with the Spearman Rank test. The results showed that 5 respondents (16.7%) had normal/non-anxious anxiety, 4 respondents (13.3%) had mild anxiety, and 5 respondents had moderate anxiety with moderate quality of life. 4 respondents (13.3%) and good quality of life as many as 2 respondents (6.7%), while respondents who had severe anxiety with poor quality of life were 15 respondents (50.0%). The test results of the two variables obtained a correlation coefficient of 0.934 and a p value of 0.000 (p < 0.05), it can be concluded that there is a relationship between anxiety levels and the quality of life of cervical cancer patients, with a very strong relationship.

THE INCREASE OF BPJS CLAIMS AT HOSPITAL AFTER CHANGING TO E-MEDICAL RECORDS: CASE ANALYSIS AND MITIGATION STRATEGY

With the advancement of digital transformation, EMR has become an important step towards operational efficiency and better care. Through Permenkes No.24 of 2022, all health facilities in Indonesia are expected to have implemented the EMR system by the end of 2023. This is a mixed-methods study that combines primary data from interviews with 5 respondents and secondary data regarding BPJS claims during the period before and after EMR implementation, from January to August 2023. Secondary data analysis will be conducted using tables, graphs, and descriptive statistics such as mean, median, and standard deviation to detail and explain changes in BPJS claims patterns before and after EMR implementation. Qualitative data will be analysed. The results showed that EMR implementation increased the number of cases (11.27%) and the nominal amount of BPJS claims (15.04%). In addition, this study identified several factors that became challenges after the change to EMR. These factors include data errors, lack of staff training, technical constraints, and changes in operational processes that have not been fully integrated with the EMR system. Mitigation strategies include staff training, periodic monitoring and evaluation, internal claim audits, improvement of claim business processes, and monitoring and evaluation from management. Based on the results of the study, it can be concluded that the change to electronic medical records (EMR) at Sultan Agung Islamic Hospital has increased starting from the number of patients, the number of cases and the nominal amount of BPJS claims. Despite the increase in the nominal amount of BPJS claims, there are still challenges and problems that need to be overcome after the implementation of EMR.

Entrepreneurship Interest Training Through Innovation and Creativity for Generation Z at Sultan Agung Private High School

Innovation and creativity in this digital era are needed in developing the business you want to be involved in so that you are not trapped in daily operational activities and pursuing performance targets. The fundamentals of implementing this service with the theme of training interest in entrepreneurship through innovation and creativity for generation Z at Sultan Agung Private High School are to encourage generation Z, especially in the Sultan Agung Private High School environment, to increase knowledge related to entrepreneurship by utilizing innovation abilities and creativity in developing businesses. The method used in implementing this activity is through lectures and FGD (group discussion forum). The stages of implementing this event include opening and introducing entrepreneurial innovation and creativity, explaining the fundamentals of being an entrepreneur, explaining several problems often faced by young entrepreneurs, then continued with discussions related to new business development. After the service activities are completed, follow-up interviews are conducted regarding the impact of implementing the service activities. According to the interview results, it is known that the understanding of generation Z, especially students at Sultan Agung Private High School, regarding increasing understanding of innovation and creativity has increased by 95%.

TIME MANAGEMENT SKILLS OF BPED STUDENTS: AN ANALYSIS

This research study aimed to determine the factors that affect the time management skills of the BPEd students of College of Education in Nueva Ecija University of Science and Technology, Sumacab Campus. Effective time management skills of BPEd students are important because it helps them to improve their self-confidence and performance. It is, indeed, true that well-organized time management allows students to make the most of their abilities and enjoy their accomplishment at the same time. Students time management were one of the factors contributing to students learning outcomes. Time management during forced-distance learning was particularly interesting to be studied since students were practicing it independently at home without the teachers direct supervision. This is where the responsibility of the students comes in, and that is to practice to use their time wisely. Therefore, students depend solely on their discipline in managing their learning time at home. Time management among the students has been the most underrated factor, yet one of the most crucial keys leading towards success. A person, who learns to manage time, accomplishes half of the work done even before starting it. A valuable talent to depend on at every phase of life, time management skills can only be harnessed with continuous practice and dedication to implement it in life (Sthitaprajnya Panigrahi, Sultan Agung Islamic University 2021). The method used in this study was a survey questionnaire that was sent to the respondents, through online platforms like Messenger and Gmail. The questionnaire of this study was divided into four parts which are time planning, time attitude, academic behavior, and academic planning. As a result of this study, there is no significant relationship between the profile of the respondents and the time management skill. The study showed that the students who can manage their time understand the relationship between it and productivity. Most of the BPEd students created a list of their goals and tasks on what is to do and what’s to be done first, for them it is of a big help because it helps them to know what they need to prioritize.

FAMILY SUPPORT AS A FACTOR RELATED TO THE SELF EFFICACY OF POST STROKE PATIENTS

Background: Self-Efficacy is one of the psychological problems experienced by post-stroke patients. One of the factors related to post-stroke patient self-efficacy is family support. Stroke sufferers will experience various disorders. So for some of the impacts caused by stroke, stroke sufferers need help from family, friends and health workers.Method: The type of research used is a non-experimental study with cross sectional research methods. The research respondents were post-stroke patients at the Sultan Agung Islamic Hospital Semarang who met the inclusion criteria, totaling 62 respondents who were selected using a non-probability sampling technique in the form of purposive sampling. Data collection was carried out using a family support questionnaire. Data analysis to determine the relationship between demographic characteristics including age, gender, education, and marital status, as well as predictor variables of family support and post-stroke patient self-efficacy.Results: Research shows that the majority of respondents were >55 years old (59.7%), male (51.6%), had low education (54.8%), were married or had a partner (61.3%) , good family support (61.3%), and good self-efficacy (58.7%). The results of statistical tests using the Chi square test show that the p value is <0.05 (0.02). This shows that there is a relationship between family support and post-stroke patient self-efficacyConclusion: Family support is one of the factors related to post-stroke patient self-efficacy. Key words: Family support, self-efficacy, post-stroke.

The relationship between clinical education and nursing students' patient safety competencies

Students play a crucial role in contributing to patient safety issues, a contribution that is significantly influenced by the implementation of clinical education. This study aimed to investigate the impact of clinical education on the achievement of patient safety goal competencies among nursing students. A cross-sectional study was conducted among 125 students in a nursing professional program at Sultan Agung Hospital in Semarang, Central Java, Indonesia. A total sampling technique was employed for sample recruitment. Data for the dependent variable were collected using an observation sheet, while data for the independent variable were collected using a structured questionnaire. Bivariate data analysis was performed using the Chi-square test. The bivariate analysis revealed a significant relationship between the implementation of clinical education and the achievement of patient safety goal competencies, with a p-value of 0.000 (p < 0.05) and a correlation coefficient of 0.609. The achievement of patient safety goal competencies can be facilitated through the implementation of optimal clinical education. Therefore, the implementation of clinical education must include a clinical education model based on the community of practice, making it easier for students to implement patient safety goals.

350 Years of Jihad Fii Sabilillah Against the Colonizers: The Resistance of Sundanese Muslims Against the Colonizers

The purpose of this research is to find 350 years of jihad fii sabilillah of Sundanese Muslims against the colonizers. This research uses a historiographic approach by using descriptive analysis methods, interviews, observations and is complemented by library research using books, journals and other related literature. Based on the results of the research, mat Islam in the archipelago was never colonized for 350 years, but Muslims in the archipelago for 350 years fii Sabilillah jihad against European pagan colonialism. The figures who fought included Fatahillah, Sultan Agung Hanyokrokusumo, Sultan Ageng Tirtayasa, Syaikh Abdul Muhyi Pamijahan, Haji Raden Alit Prawatasari, Kyai Tapa, Ki Bagus Rangin, Syaikh Arsyad Thawil, KH. Wasyid, Pitung, Entong Gendut, the resistance of the Cirebon sultanate and the Menak politics of Cianjur, Sumedang, Limbangan and resistance through organizations to the Resistance of the Uthmaniyyah Consulate in Batavia which began in the era of Caliph Abdul Hamid II until the era of Caliph Muhammad V (1883 - 1924 AD).

Development of Picture Storybook “Kotaku Indonesia Mini” to Foster The Unity Values of Grade 4 Elementary School Student

The purpose of this research is to determine the design and development of learning media for Picture Story Books entitled "Kotaku Indonesia Mini" to increase understanding and application of the values of unity in Pancasila education which focuses on grade 4 elementary school. This development research was carried out in the Sultan Agung Cluster, Aromulyo District, Salatiga City, which consists of three elementary schools, namely Ledok 01 Public Elementary School, Salatiga, Ledok 05 Public Elementary School, Salatiga, and Ledok 06 Salatiga Elementary School. This research uses Research and Development (RD) research. Research and development (RD) is a process or method used to validate and develop a product using the ASSURE development model. Validator expert assessment questionnaire sheets and response questionnaire sheets were used for data collection. The validation results show that the picture story book media "Kotaku Indonesia Mini" is considered feasible and practical with a percentage of material experts of 80%, media experts of 76.7%, and learning design experts of 89.4%. Based on the results of the research and discussion, it can be concluded that the development of the Picture Story Book media "Kotaku Indonesia Mini" to foster the values of unity in the 4th grade of elementary school is considered feasible and practical to be included in the learning media for the learning process.

The Effect of Iron Supplementation on Work Fatigue Level in Female Nurses

Iron fulfillment refers to an attempt to achieve the ideal conditions of every human body’s metabolism stability, so it is crucial, especially for women considering the monthly cycle that reduces it. Dual role existence as an additional burden for working women also makes female workers vulnerable to work stress and job burnout. The nursing sector at Sultan Agung Islamic Hospital Semarang, which is dominated by women with an increasingly workload due to being one of the referral centers for health facilities on the north coast and locations that often experience flooding, is very close to excessive job fatigue. This study aims to analyze iron tablet supplementation’s effect on female nurses’ fatigue levels in an inpatient unit. This research is quantitative with a quasi-experimental method and one group pre-test and post-test design. This study populations were female nurses in the inpatient unit at Sultan Agung Islamic Hospital Semarang, with 40 people as a sample using the purposive sampling method. The dependent variable in this study was work fatigue level measured using reaction time application to determine reaction speed, while the independent variable was iron tablet supplementation for 4 weeks with 2 consumptions each week. The results showed that there was an increase in the reaction speed of respondents with an average of 44.8 milliseconds. The statistical test used was a Paired T-test test with measurement results showing a p-value of 0.0001 (p<0.05), so it is known that there is a difference before and after supplementation. It can be concluded that iron tablet supplementation has an effect in increasing the reaction speed of respondents which means a decrease in work fatigue level.