Successful Total Quality Management Research Articles

Implementing total quality management in a virtual organisation: thoughts and lessons from an interventionist approach

PurposeThis article aims to understand the challenges and key takeaways of implementing total quality management (TQM) in a virtual organisation.Design/methodology/approachAn interventionist research (IVR) methodology combined with a qualitative critical event analysis was used to evaluate the challenges and concerns faced during the company’s adoption of TQM and understand the roles of the key players involved.FindingsStandard process tools such as desktop procedures (DTP), focused teams, and service-level agreements (SLAs) were fundamental to implementing TQM in the company. These processes require the right leaders, but external agents may also be influential, acting as accelerators of change in adopting and using management practices in small companies. Indeed, the researcher acted as a problem solver, bringing innovative solutions to the firm using a hands-on iterative approach.Practical implicationsThis research underscores the importance of critical success factors (CSF), such as employee engagement, training, and project management tools. These factors are not just important but crucial for the success of TQM in organisations seeking to adopt the industry’s best practices.Originality/valueThis study, conducted as a virtual IVR for TQM implementation, provides novel insights for practitioners and academics. It elucidates the pivotal role of some quality management tools in the journey towards TQM and the role of both internal and external critical players in the process, particularly in small virtual organisations based on innovative business models.

The Impact of Total Quality Management on Supply Chain Management in Five-Star Hotels in the Kingdom of Saudi Arabia

The research investigates the impact of Total Quality Management (TQM) on Supply Chain Management (SCM) in five-star hotels in Saudi Arabia, focusing on how integrating TQM principles can enhance operational efficiency, reduce costs, and improve customer satisfaction within the hospitality sector. The study emphasizes the convergence of TQM and SCM, highlighting continuous improvement, a culture of quality, and customer satisfaction as key impacts of TQM on SCM. TQM encourages organizations to evaluate and enhance processes continuously, leading to more streamlined and efficient supply chains. The integration of TQM principles into SCM processes aims to achieve higher levels of customer satisfaction, improved product quality, reduced costs, and increased operational efficiency. Several challenges in implementing TQM in Saudi five-star hotels are identified, including communication barriers, resistance to change, and resource constraints. The study proposes a comprehensive strategy for successful TQM and SCM integration, emphasizing leadership commitment, employee involvement, and the use of advanced technologies for real-time data sharing and performance monitoring. The findings are significant for hotel managers and decision-makers, providing evidence-based recommendations for implementing TQM principles to optimize supply chain processes. By adopting TQM practices, five-star hotels in Saudi Arabia can enhance their operational performance, achieve cost optimization, and ensure high levels of customer satisfaction, ultimately gaining a competitive advantage in the dynamic hospitality industry.

Influence of Leadership Style on TQM Implementation in Champions Breweries, PLC, Akwa Ibom State, Nigeria

This study examined the influence of leadership style on Total Quality Management (TQM) implementation effectiveness at Champions Breweries in Akwa Ibom State, Nigeria. Successful TQM adoption relies on leadership approaches that empower employees and catalyse engagement in continuous improvement. However, research shows authoritarian leadership styles focused on control remain prevalent in Nigerian firms, potentially hindering quality management. However, only some studies have quantitatively assessed the linkage between leadership style and TQM success in the Nigerian context. This study, addressed this gap by investigating whether Champions Breweries' leadership style impacted the effectiveness of TQM implementation. Quantitative survey methodology, gathered data from 218 employees on perceptions of leadership behaviours and TQM programme success. Descriptive statistics, revealed that an authoritarian leadership style, characterised by top-down decision-making, command-and-control behaviours, and limited employee empowerment prevailed. ANOVA results demonstrated a significant relationship between this authoritarian leadership style and reduced TQM implementation success. The findings align with studies showing that authoritative approaches focused on control rather than empowerment undermine quality management through reduced engagement and initiative-taking. To strengthen TQM outcomes, Champions Breweries should implement leadership training focused on participative management skills, decentralise organisational structure, and align talent management systems, to participative leadership. The study, provides empirical evidence that leadership style significantly impacts TQM success in Nigerian firms. Evolving from authoritarian paradigms is essential to build cultures of quality, which should be predicted on leadership training, reform performance management and rewards system amongst other as some of the recommendation.

Influence of organization profile on the application of quality management tools and techniques

Effective application of tools and techniques is critical for successful Total Quality Management (TQM) implementation. The influence of organization profile on the application of TQM tools and techniques and outcomes is investigated in Indian organizations. Correlation analysis and ANalysis Of VAriance (ANOVA) are utilized for the research. Tools and techniques are found having significant relation to the outcomes of implementation. Organization’s age, size, and turnover significantly influenced the TQM results. Organization’s size and turnover significantly influenced the application of tools and techniques. The study suggests taking the organization profile into consideration for effective implementation. Further research can be conducted in other countries.

Total Quality Management (TQM) And Its Implementation In Islamic Education Management

This article discusses the concept of Total Quality Management (TQM) and its application in the context of education, specifically Islamic education. TQM is an approach that encompasses two interconnected concepts: the philosophy of continuous improvement and methods such as brainstorming and field analysis to enhance quality. The article explains that TQM is a holistic and systematic approach aimed at achieving long-term excellence in quality, with a focus on customers and a commitment to continuous improvement. The concept of Total Quality Management (TQM) in education addresses aspects such as customer service, participation of all relevant parties, measurement of graduate quality, stakeholder commitment, and continuous improvement. The success of TQM is measured through customer satisfaction levels, both among students and parents. Awareness of individual responsibility and collaboration within the educational community are crucial for the implementation of TQM. In addressing the challenges of Islamic education, this article proposes the application of the TQM approach, which includes important aspects such as customer focus, participation of all relevant parties, evidence-based approach, leadership commitment, and systemic approach. The article provides an in-depth analysis that by applying TQM principles, educational institutions can create an environment focused on continuous improvement, resulting in better educational quality and the development of outstanding human resources. Keywords: Quality Management, Islamic Education, Educational Management

Identifying critical success factors of total quality management via comprehensive assessment of soft and hard factors

PurposeEffective total quality management (TQM) practices rely on the accurate classification of critical success factors (CSFs). The impact matrix cross-reference multiplication technique for classification (MICMAC) or/and fuzzy MICMAC (FMICMAC) can be used to identify key factors in the complex set. However, TQM includes both “hard” and “soft” factors, limiting application of the traditional MICMAC/FMICMAC method.Design/methodology/approachPrevious literature on TQM was reviewed, CSFs were identified, and factors were sorted into soft and hard categories. The combined fuzzy integration and dual-aspect MICMAC (fuzzy dual-aspect MICMAC approach) was then applied to identify, cluster and prioritize the CSFs of TQM.FindingsA total of 20 factors (10 soft and 10 hard) were identified and isolated to assess the manufacturing- and service-related TQM practices of the Pearl River Delta Region of China. Seven driver factors and one linkage factor emerged as the key CSFs that managers should prioritize.Research limitations/implicationsA major limitation of this study is the dependency of the results on the definitions of linguistic labels. If the linguistic definitions of TQM CSFs do not closely correspond to the expert opinion data, then the analysis results may be inaccurate. Additionally, although expert opinions are utilized in the proposed method for comprehensive assessments, these opinions may influence the final results due to their inherent subjectivity.Originality/valueA novel fuzzy dual-aspect MICMAC approach was developed to identify and classify CSFs for optimal TQM practices. This approach allows clustering of CSFs so that decision-makers can prioritize factors according to their dependence and driving powers. Practitioners should concentrate on the CSFs with higher driving powers for successful TQM.

The Correlation Between Total Quality Management Practices and Employees' Job Performance: Basis for Proposed Sustainable TQM Strategies

The main purpose of this research is to investigate the relationship between Total Quality Management (TQM) success factors implementation and the employees’ job performance of an oil company located in the province of Batangas, Philippines in order to propose TQM strategies that could further sustain the implementation of the practices. The 100 employees selected through purposive sampling are the participants of the study. The validated questionnaire was administered through electronic data surveying. Data were statistically treated with the techniques used such as measure of central tendency to determine the participants’ demographic profile, assessment of the TQM success factors and the effect of TQM to the employees’ job performance, and Pearson correlation coefficient to determine the relationship between the implementation of TQM success factors and employee job performance. The results indicated that employees strongly agree that all the eight success factors of TQM are visibly implemented in the company. Among the eight success factors, it is training and development, quality culture and customer focus which garnered the highest ratings. For the effect of TQM in the job performance, it was revealed that the employees consider the TQM implementation with respect to doing their excellent performance in their jobs. Lastly, there is a significant relationship between the implementation of TQM success factors and employee job performance. This findings give an implication that oil companies may consider the full implementation and decide on proper application of the success factors to their organization as these are significantly affecting the job performance of the employees. Thus, the proposed TQM strategies can be of help in the sustaining the implementation of TQM practices.
 Keywords: TQM practices, job performance, oil company

Organizational sustainability and TQM practices in hospitality industry: employee-employer perception

PurposePractitioners and academics have recently put a lot of emphasis on studying and improving how likely an organization will be successful in the long run. A company's capacity to thrive, excel and gain a competitive edge in today's market is increasingly dependent on the company's ability to adopt and successfully execute sustainable practices. The aim of this paper is to take a critical look at the relationship between total quality management (TQM) practices and business sustainability in the hospitality industry, with a focus on the hospitality sector; to evaluate the role of perceived organizational support (POS) and sustainable behavior in promoting long-term success and to make some suggestions for how these practices could be put into place.Design/methodology/approachThe data used were randomly collected from 361 hotel employees, covering both the five-star and four-star hotels. Descriptive and inferential statistics were employed to analyze the data. With the use of partial least squares structural equation modeling (PLS-SEM), the heuristic model was tested.FindingsThe results show that putting TQM practices into place leads to better company performance, higher productivity and steady growth for the business. In addition, empirical studies show that the link between sustainable behavior in TQM implementation and a sustainable company is strong, especially when coming to better governance and sustainability related to employees.Research limitations/implicationsThis paper offers guidelines for gauging employee's opinions of an organization's long-term viability. A two-factor model has been used to measure the sustainability of an organization and possible factors that can aid effective implementation of TQM practices have been suggested.Originality/valueThere is increasing recognition of the organizational support for successful TQM implementation, while yearning toward sustainability. Within the context of the hospitality industry, no previous research has empirically examined the synergistic moderating effect of POS and sustainable behavior on the relationship between TQM and sustainability.

Factors determining total quality management in the manufacturing industries: An empirical study

Total quality management (TQM) is a critical component of the manufacturing industry thataims to provide the highest level of customer satisfaction by continuously improving allprocesses. The goal of this paper is to identify the critical factors influencing TQMimplementation in manufacturing industries. A literature review of various research papers,journals, and books on TQM in manufacturing industries was conducted as part of the study.According to the research findings, various factors such as “leadership commitment,employee involvement, customer focus, continuous improvement, and supplier involvement”influence TQM implementation in manufacturing industries. The study also revealed that theeffective integration of these factors into the manufacturing process is critical to the successof TQM implementation. Furthermore, the research findings suggest that implementing TQMcan result in a variety of benefits for manufacturing industries, such as increased customersatisfaction, improved product quality, and higher profitability. However, several obstacles,such as resistance to change, a lack of resources, and insufficient training, may impede TQMimplementation in manufacturing industries. To summarize, implementing TQM inmanufacturing industries necessitates a thorough understanding of the critical success factors.Manufacturing industries can achieve continuous improvement in all processes and providehigh-quality products and services by addressing challenges and effectively integratingcritical factors.

Identifying the critical success factors of total quality management implementation in manufacturing industry of Pakistan: an exploratory factor analysis

Total quality management (TQM) is a management philosophy that focuses on continuous quality improvement across all parts of a company. Its key goals are to satisfy customers and stay in business. As a result, it's critical to identify the elements that lead to successful TQM implementation. This study also proposed a framework that helps organizations in their success. To achieve this goal, various critical success factors (CSFs) that contribute to organizational growth success were identified. The major purpose of this research is to identify critical success factors for TQM implementation in the manufacturing industry. For this aim, the study was deployed from an extensive literature review, and the questionnaire was used as a research instrument to specify the essential CSFs in different manufacturing industries. Around 300 questionnaires were issued to top management of manufacturing enterprises in Sindh Pakistan (both public and commercial sectors). The structured survey received 82 valid responses, which were then analyzed by using factor analysis. Finally, the study's findings highlighted the five CSFs (customer satisfaction, employee involvement, training and education, continuous improvement, employee encouragement, and service quality) as the most important aspects in building an effective framework for successful TQM adoption in manufacturing industries. The findings of this study will assist senior management in the implementation of a TQM program and resource allocation that will produce the greatest results in terms of increased returns and stakeholder value.

Improving Performance through TQM and SCM with Human Resources Competence as mediation variable on Banana’s Plantation Company

Many research results and theories say that Total Quality Management (TQM) and Supply Chain Management (SCM) are the main strategies for all small, medium and large businesses. The fresh fruit business prioritizes fruit quality to get customer satisfaction. Besides the fruits’ freshness, for the sale of Cavendish bananas, it requires a smooth appearance of the fruit to attract the attention of consumers. The purpose of this study was to see the impact of the implementation of TQM and SCM and whether the impact was also influenced by HR competencies. This research was conducted at one of the banana plantation companies in Indonesia. The research method used is quantitative with PLS as a statistical tool. The results showed that there was a positive and significant influence between TQM on company performance, SCM on company performance. In addition, it is also proven that HR competencies affect the success of TQM and SCM implementation. TQM in the banana plantation industry focuses on increasing the company's competitiveness by involving all employees' efforts to increase competence in all fields. A well-managed supply chain can produce cheap, quality, and timely products so that the target market can be met and generate profits for the company.

Modelling Total Quality Management in the Malaysian Composite Manufacturing Industry

This paper investigates the enabler factors of total quality management (TQM) practices for a composite manufacturing company in Melaka, Malaysia. Leadership (L), training and education (TE), supplier management (SM), customer focus (CF), benchmarking (B), continuous improvement (CI), employee relations (ER), and strategic planning (SP) were considered in this paper. They are the critical TQM elements that influence TQM processes (Y). A questionnaire was used to collect data from 27 employees of a composite manufacturing company in Melaka, Malaysia and analyzed using multiple regression analysis. Five out of the eight hypotheses positively fit with the conceptual model and show a positive effect of TQM practices. The research findings indicate that enabler factors, namely leadership (L), continuous improvement (CI), supplier management (SM), benchmarking (B) and strategic planning (SP), have positive and significant effects on successful TQM practices. This study would benefit managers significantly to increase strategic planning, supply chain management, and benchmarking through TQM practices.

Evaluating the reality of total quality management in the Hajj and Umrah: تقييم واقع إدارة الجودة الشاملة في منظومة الحج والعمرة بالتطبيق على مؤسسات التموين والإعاشة بمكة المكرمة

The study aimed to identify the reality of total quality management in catering and subsistence establishments in Makkah from the point of view of administrators and workers. The researcher used the descriptive analytical approach, and the study population was represented by the 115 kitchens in Makkah Al-Mukarramah, and the study sample was chosen from workers and administrators in those kitchens. The researcher has come to many findings, the most important are: The catering and catering establishments in Makkah implement Total Quality Management.The senior management of catering establishments is committed to the success of total quality management. In the light of these results, the researcher recommended: The need for the higher management of the catering institutions in Makkah to provide all the necessary resources for the appropriate development and continuous improvement of their systems. The necessity of involving workers in the strategic planning process.

Total quality management as driver for internationalization: a case study of a small family firm

PurposeThis study investigates the relationship between Total Quality Management (TQM) and internationalization in small family firms, focusing on the role that the dimensions of TQM may have as strategic resources to implement successful internationalization strategies.Design/methodology/approachBuilding on the Resource-Based View (RBV), the study is based on a single case study, and data were gathered through in-depth interviews with the family owner-manager.FindingsFindings show that small family businesses that aim to operate in international markets have to invest constant attention toward TQM by developing strategies able to achieve excellence. More in detail, for small and medium family firms, TQM represents a driver to internationalize. Therefore, family-owned managers sustain that internationalization success depends on the increasing attention exhibited toward the following dimensions of quality, specifically on three main pillars: relationships, professionalization and long-term vision, which appear to be strategic resources in international markets. An interpretive model is proposed with a set of propositions.Research limitations/implicationsScholarly implications are threefold. First, findings contribute to the RBV theory by introducing the long-term vision as a strategic resource able to activate a loop between TQM and internationalization success. Second, results contribute to TQM literature, highlighting that it represents a driver to internationalize, and following a long-term perspective, its enhancement is stimulated by internationalization. Third, findings contribute to family business studies, underlining the relevance done of owners on professionalization as a strategic resource to ensure excellence and obtain success in overseas markets. The main drawback refers to the fact that results stemmed from one single case study. Further studies could deepen the analysis on multiple cases.Practical implicationsThe proposed case study represents a best practice and can stimulate other entrepreneurs and consultants to invest in TQM to thrive internationalization strategies.Originality/valueThe current study, elucidating that TQM is the driver to stimulate family business internationalization, proposes an interpretive model to study TQM and internationalization in small and medium family firms.

The Key Success Factors of Total Quality Management Implementation in State-Owned Enterprise

ABSTRACT The purpose of this paper is to analyse the key success factors of total quality management (TQM) in state-owned enterprises (SOEs). To achieve the target of this research, the methodology is based on an explanatory study through an interview guide to generate specific items; and a quantitative approach using a self-administrated questionnaire. Using multiple linear regression, the results confirm that the successful TQM implementation requires a culture of trust, loyalty, good communication, and social cohesion. The findings confirm that leaders who involve employees in a TQM system succeed its implementing and fulfilling its objectives. However, the lack of knowledge of TQM tools and practices in SOEs makes the public service’s quality just an ephemeral management trend reserved only for private firms.

Implementation of Total Quality Management in Creating Competitive Advantage

Total Quality Management is an important business-level strategy because it can create a competitive advantage. This study aims to analyze the Effect of Total Quality Management on employee creativity, performance, and Competitive Advantage. This study examines Total Quality Management as a potential source of competitive advantage. This research shows that most features are generally related to Total Quality Management, such as quality training, process improvement, an open culture, employee empowerment, and executive commitment can produce benefits. This research is quantitative research using primary data. The statistical tool used is regression at a 5% significance level. The research results indicate that all hypotheses are accepted. It means that Total Quality Management affects employee's creativity, performance, and competitive advantage. In addition, based on the theory of competitive advantage, corporate resource-based theory, and system theory. It can be concluded that Total Quality Management can produce cost-based benefits or differentiation to encourage the success of Total Quality Management in achieving competitive advantage.

Significance of Total Quality Management Practices in Improving Quality of Services Delivered by Medical and Dental Hospitals

Total quality management (TQM) is an administration attitude of uninterruptedly refining the quality of the goods/services/processes by concentrating on the customers' (patients') requirements and anticipations to augment consumer (patient) contentment stable performance. Successful TQM implementation leads to improved organizational performance success. The present review paper comprehensively presents relevant data from the literature pertaining to the impact of TQM implementation and barriers to execute the same in various hospitals. The review also stresses the need of TQM application in dental setups and hospitals. It also presents various gaps in TQM practices in improving the quality of services provided by the medical and dental hospitals, which need to be studied along with future directions.

Proposing total quality management as a buffer between global software development challenges and project success

PurposeThis study aims to empirically investigate the relationship between different global software development (GSD) challenges (management, process, social, technical and environmental challenges) and software project success. Further, the study examines the moderating role of total quality management (TQM) between the relationship of GSD challenges and success of software projects.Design/methodology/approachUsing two field studies, the authors collected data form software developers working in globally distributed teams. In study 1 (n = 194), relationship of different dimensions of GSD challenges (management, process, social, technical and environmental challenges) and project success was examined. In study 2 (n = 138), moderating role of TQM was examined on the relationship of GSD challenges and project success.FindingsThe results of study 1 indicate that there is a negative relationship between all dimensions of GSD challenges and project success. Findings of study 2 confirmed that TQM practices moderate the negative relationship between GSD challenges and project success.Practical implicationsThe findings of the study provide guidelines to the project managers of software industry to mitigate GSD challenges using TQM practices.Originality/valueStudy adds in the literature of TQM, GSD challenges and project success by (1) empirically investigating the relationship between different GSD challenges and software project success and (2) by examining the moderating role of TQM practices on relationship of GSD challenges and project success in global software development industry.

Total Quality Management in higher education: a literature review on barriers, customers and accreditation

PurposeThe purpose of this paper is to analyze the evolution of Total Quality Management (TQM) in terms of barriers, customers and accreditation in higher education (HE) over the last three decades (1991–2020) using literature review to establish the current state.Design/methodology/approachA total of 137 articles across 55 journals were consolidated for this review specifically focused on TQM (barriers, customers and accreditation) in HE. The investigations were carried out to identify the chronological growth of articles, research streams and methodologies. The articles were classified based on four research approaches and three research streams which have been reviewed in detail.FindingsConsidering the rapid growth in the HE sector and the concerns over reduction in quality of education especially in developing countries, the importance of TQM in HE is immense. The findings include identification of the barriers to successful TQM implementation, the need for alignment of TQM objectives of higher educational institutions (HEIs) and identified target customer(s) with the selected model/framework and the impact of accreditation/certification in the attainment of TQM.Originality/valueThis study which tries to bring a perspective to the main trends in TQM application to HE with respect to barriers, customers and accreditation over the last three decades is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

Influence of top management commitment towards the effective implementation of TQM in Iraqi oil companies

By raising performance, Total Quality Management (TQM) transforms any industry that is in a state of substantial structural change and facing increased competition. However, Iraq as one of the main global oil suppliers is still lagging on the TQM journey due to decreasing quality levels, particularly in management systems. Thus, this study aims to facilitate TQM in Iraqi Oil Companies by reviewing the TQM practices and the significance of Top Management Commitment (TMC) towards eliminating the barriers for implementation. To achieve this aim, the study utilises a mixed research approach and a single holistic case study strategy by triangulating literature and data collected from one of the leading Iraqi oil companies. The research identified TMC as the most influential factor for effective TQM implementation and six barriers. Furthermore, the research reveals the relationship between the top management commitment required for successful TQM implementation and barriers in that journey. This study will be the first of its kind in the Iraqi oil industry which will lead to a better understanding of TQM practices in Iraq and will encourage other researchers to extend this study through further work.