Successful Enterprise Resource Planning Research Articles

An adoption of sustainable business model: An empirical study identifying the success factors of IT service sector organizations

Being competitive has become essential to surviving in the current, rapidly evolving and highly dynamic corporate climate. Companies must streamline their operations if they want to remain competitive. Enterprise resource planning (ERP) systems that have been applied successfully give businesses better practices and procedures. The article uses past literature to illustrate a new conceptual framework considering strategic, organizational, technological and environmental aspects for the effective implementation of ERP system in the information technology (IT) service sector. The primary focus is to find out the effectiveness of ERP deployment from the users’ perspective. For this analysis, information was gathered from 152 Indian IT companies that had already installed an ERP system. Factor analysis, both exploratory factor analysis and confirmatory factor analysis, was used in the present study to find out the factors from the mentioned four perspectives. Structural equation modelling allows researchers to observe the relationships between the emerged factors. The findings suggest that end users of IT firms have recognized the value of emerging constructs for successful ERP implementation leading to sustainable firm growth, underscoring the significance of the suggested framework in their quest to become more competitive in the market.

Navigating the ERP Landscape: Unveiling the Key Drivers in Enterprise Resource Planning Success - A Comprehensive Literature Exploration

Organizations require information systems as a means of aiding decision-making processes. Enterprise Resource Planning (ERP) systems serve as information system tools that enhance work efficiency. They are considered the optimal solution for organizations seeking a competitive edge. The successful implementation of ERP systems offers numerous benefits to organizations. It is essential to note that while some organizations have encountered difficulties using ERP systems, others have succeeded. Implementing ERP systems poses a challenge for organizations, and this study aims to identify the critical success factors with ERP systems and get to know what category is most important to implementing ERP in an organization. This research identifies and categorizes the top five CSFs for successful ERP implementation: training and job redesign, adequate ERP software selection, clear goals and objectives, business process reengineering, and implementation strategy and timeframe. These CSFs are vital for organizations of all scales, offering a holistic framework for effective ERP integration. Through systematic analysis, the study maps these CSFs into four dimensions: Project Strategy, Project Structure, Information Systems, and People Management, highlighting the interplay between technology and human factors. This research underscores the enduring significance of ERP systems in the globalized business landscape and calls for continued exploration of evolving CSF trends to ensure ongoing organizational competitiveness and success. By following the outlined procedures, this study can be applied by organizations of different scales, including small and large businesses, to achieve effective ERP implementation. Integrating ERP systems will demonstrate advantages for organizations over the short and long run within the market context.

Procurement with ERP

There are many advantages for the company when an ERP system is implemented in the procurement process. A brief summary of the main benefits and features of adopting ERP procurement is provided by procurement. In today's competitive corporate environment, efficient procurement is essential. ERP (Enterprise Resource Planning) solutions provide a way to optimize resource use, increase visibility, and streamline the procurement process. It examines the various ERP system components that have a direct impact on the procurement. These components, including Inventory Control, Financial Integration, Supplier Relationship Management, and Purchase Order Management, collaborate to automate and improve the procurement process. The important considerations for implementing ERP in procurement the crucial factors to consider while deploying ERP in procurement. It highlights the importance of selecting the best ERP vendor, designing the system in accordance with organizational goals, and effectively educating people. Data migration, change management, and continuing system maintenance are mentioned as important components of a successful ERP adoption. It cites technological developments like blockchain, machine learning, and artificial intelligence that could further change the procurement process. Describe ERP and the role it plays in the procurement process. It draws attention to typical problems faced by procurement departments, including disconnected systems and manual processes. The overview highlights the demand for an integrated ERP strategy to deal with these issues. It examines the various ERP system that have a direct impact on procurement. These modules, including Inventory, Supplier Relationship Management, and Purchase Order Management.

User Training and Change Management Synergy: Keys to ERP Success in SMEs

This academic paper explores the pivotal role of user training and change management in the success of Enterprise Resource Planning (ERP) systems within Small and Medium Enterprises (SMEs) in Canada over the last five years. The study delves into the evolving landscape of ERP adoption, identifying key trends and challenges specific to Canadian SMEs. The paper critically reviews existing literature, highlighting the symbiotic relationship between user training and change management in facilitating seamless ERP integration. Furthermore, it investigates examples from Canadian SMEs, showcasing successful synergy between these two critical components. The findings contribute to a deeper understanding of the nuanced dynamics influencing ERP success within the Canadian SME context.

Post ERP implementation issues and challenges: exploratory case studies in the context of Saudi Arabia

PurposeThe purpose of this study is to investigate the post–enterprise resource planning (ERP) issues and challenges in the context of Saudi Arabia. There is a lack of research in the context of developing countries regarding post-ERP implementation issues and challenges. The high failure rate of the ERP system is a reflection of many management issues that occurred at different phases of ERP implementation. Previous research indicated that even after a successful implementation, the ERP system was unable to sustain itself in the organizations.Design/methodology/approachAn exploratory case study design was adopted to proceed with this research process at two organizations in Saudi Arabia. The interviews of the top and middle management are conducted and transcribed. These case studies were further analyzed using the Creswell approach to generate several themes, and descriptions provided a deeper understanding of the post ERP implementation issues and challenges.FindingsResearch findings show that for successful ERP implementation, identified factors are top management support, integration, strategy, employee resistance, BPR, change management, vendor selection, team formation and culture. Moreover, factors for the post-ERP implementation that led to sustainability are top management support, training, system adoption, system testing, data migration, cost overrun, employee retention and post-implementation support.Originality/valueThis study is unique in its type to examine the issues and challenges organizations face after deploying ERP initiatives. This research's findings were useful and supportive for the senior management interested in successfully sustaining such an initiative in the organization.

ERP Systems Evaluation Process Modeling for Decision-makers

Enterprise Resource Planning (ERP) management systems are powerful tools used by enterprises to manage their various processes and resources. They can provide a comprehensive view of the entire company, enabling businesses to make informed decisions quickly and accurately. A robust decision-making approach for ERP software selection requires both organizational needs and characteristics of the ERP system and their interactions to be taken into account. This paper is designed to increase knowledge in ERP studies for both researchers with interests in the success assessment of such systems and for practitioners using them. A novel model for evaluation of ERP success considering all key stakeholder perspectives is suggested. The proposed comprehensive framework uses fuzzy logic as a method to deal with the ambiguous and conflicting opinions of the decision-makers. The weaknesses and strengths of such approach were discovered by a thorough analysis of the literature and subsequent input from a group of subject matter experts. The presented methodology appears as a sound investment decision-making tool for ERP systems as well as other information systems (IS). Empirical findings contain different drivers and consequences for enterprises that choose to customize ERP systems and highlights related challenges. The results confirmed the usefulness of the evaluation model, especially its ability to provide specific new information to management on the influence of the individual functionalities on ERP success. A real-world case demonstrates the feasibility of the proposed framework. Overall, we contribute to the growing body of knowledge on IS success assessment in general and to ERP success assessment in particular. A benefit to academics is in providing new insights from an area where little research is conducted. A survey research is also useful to consider the elements that can be generalized beyond the boundaries of the case discussed.

Examining the critical success factors related to enterprise resource planning: a case study in Ordu province

Enterprise Resource Planning (ERP) and success factors are systems that enable effective and efficient management of businesses by facilitating coordination and interaction among different units. Therefore, the decision to select the right and applicable ERP implementation and success factors for businesses is a crucial matter. However, due to the cost of ERP implementations and the lengthy adaptation periods for businesses, selecting the relevant systems and success factors requires careful consideration. Identifying ERP implementations and success factors that are suitable for the business processes and structure of the company is a significant decision-making problem, which can be considered as a gap in the literature. In this regard, this study used the Neutrosophic Decision Making Trial and Evaluation Laboratory (DEMATEL) method to analyze the critical success factors for ERP in production companies that had more than 10 employees. The results show that project management and top management support were the most important factors. The results have significant implications for business managers and stakeholders involved in the subject matter in terms of cost and resource efficiency as well as gaining competitive advantage.

Greek Agricultural Processing Industries: Relationships between Critical Success Factors and Enterprise Resource Planning implementation

This study aims to identify the relationships between critical factors and successful Enterprise Resource Planning implementation in the agricultural processing companies of Central Macedonia’s (Greece) region. Therefore, critical factors are taken into account collectively, as aspects of ERP implementation and its life cycle. Based on that, two versions of the particular information system’s management were presented, aiming to its success in the Greek agricultural processing field. The methodology which was used in order for the purposes of this analysis to be served, was that of Partial Least Squares Structural Equation Modeling. Through the answers given, it was determined whether the importance shown to the two different versions of critical factors is related to the degree of ERP systems’ success—or not—and in which way. Based on that, two management versions of ERP system are provided but also the scientific literature regarding the Greek and Central Macedonian field, is enriched. Lastly, helpful guidelines are developed in order for professionals and managers to understand the ways in which critical factors can be taken into account so as for the successful implementation of ERP in agribusinesses -specialized in the field of agricultural products processing- to be feasible.

Evaluating Enterprise Resource Planning (ERP) Implementation for Sustainable Supply Chain Management

Enterprise Resource Planning (ERP) plays a vital role in an organization’s growth and sustainability in the supply chain. ERP implementations have a mix of critical success factors (CSFs) that are very important. Hence, it is essential to study the CSFs, their mutual influence and their severity in terms of prioritization for the I4.0. The goal of the current study is to identify CSFs for ERP implementations, as well as their interdependence and ranking. The CSFs of ERP deployment were discovered by a thorough analysis of the literature and subsequent input from a group of subject matter experts. Using the interpretive structural modeling (ISM) method, the shortlisted CSFs were modeled, and after that, the matrice d’ impacts croises multiplication appliqué an classement (MICMAC) analysis was used to classify them. The interpretative ranking technique was used to carry out the subsequent prioritization and ranking (IRP). In the present research, the modeling of CSFs for successful ERP implementations was carried out to accomplish much-needed sustainability in the supply chain. The result revealed the three top-ranked CSFs for successful ERP implementations: “Top management support”, “Change management” and “Business process reengineering.” This research can help practicing managers prepare an ERP implementation plan to accomplish sustainability in SCM. Each CSF’s role can be studied in terms of the mutual relationships for its control. This research can also help in prioritizing strategies for optimizing the resources required for ERP implementations.

The Manoeuvring of ERP in Education

Abstract: The goal of this project is to raise productivity levels in the installation of enterprise resource planning (ERP) software, notably in the educational sector. In order to do this, it was determined what factors related to benefits sought through the use of ERP systems and what crucial criteria underpinned successful ERP deployment. An institutional enterprise resource product that will connect all the departments within the institution, including academics, finance, administrative, communication, and information; contribute to the automation process; provide a dashboard for the institution; allow for the payment of fees and the keeping of logs; and have a better user interface and multi-platform usability (web & android) Android app. ERP college web applications are the only web applications that combine all of the modules and features of the college system that the administrative head may manage and students and faculty can access with a legitimate user ID and password. The project's goal is to provide a solid interface that allows educational institutions to easily and quickly handle all of their workflows, from students, preceptors, and management to all notices. Even in virtual mode, it will enable better security and stable operation. This can be particularly useful when there is a pandemic. If done with sophisticated intelligence, it might even assist the institutions in identifying management weak points or transmit its information back to top level board for development and general organizational well-being, assisting it in fulfilling its true mission.

Measuring the Success of ERP via Organizational Climate Constructs

Agencies depend on enterprise resource planning (ERP) to achieve success. However, the factors that lead to the success and use of these ERP systems have not attracted the needed attention. This study investigates the factors that influence the success and use of an ERP system. The proposed model is based on a quantitative and a mixed-method case study (MM-CS). The results show that organizational climate has a positive effect on information quality, system quality, and service quality constructs of the DeLone and McLean IS success model. The quality constructs also affect user satisfaction negatively as compared to previous studies.

Evaluation of organizational climate factors on tax administration enterprise resource planning (ERP) system

Tax collection is an essential activity to boost the economy of all countries. Larger businesses and governments are increasingly relying on Enterprise Resource Planning (ERP) systems, which are designed to enhance the collection of revenues among other things. However, the implementation of an ERP system often affects the organizational climate by changing the manner businesses are conducted from the past both internally and externally. These changes have the tendency to impact the actions of workers throughout the transition process. Nevertheless, organization climate which is an essential variable to measure the success of ERPs is mostly underutilized. Thus in this study, we proposed an information system (IS) success model that integrates organizational climate variables namely, role clarity, teamwork and support, and, training and learning into the DeLone and McLean model to evaluate the success of a tax ERP system. The proposed model was based on a quantitative and a mixed-method case study (MM-CS). Data was gathered from a top company with many branches in Ghana through interviews, observation, focus groups, and questionnaires. Partial least squares structural equation modeling was used to examine the 555 data collected from the questionnaire. The result of the study shows that the organizational climate variables (training & learning, teamwork & support, and role clarity) were statistically significant in determining the success of a tax ERP system. Training & learning and teamwork & support also had a positive impact on service quality, user satisfaction, and individual impact.

An Investigation of the Factors Affecting Successful Enterprise Resource Planning (ERP) Implementation in Nigeria

The ERP system has been identified as a tool for delivering information technology (IT) services through software and other critical infrastructures using internet technologies. Given its nature as an industry-driven concept and system, this is universally accepted in industry as a tool to solve practical problems with a view to achieving an integrated enterprise information system. However, a developing country like Nigeria still faces a lot of hurdles in managing its construction supply chain. The aim of this study is to investigate the factors affecting the successful implementation of enterprise resource planning (ERP) systems in the Nigerian construction industry. After a literature search, expert input via the Delphi technique, the study identified four main factors and 21 sub-factors. The Decision-Making Trial and Evaluation Laboratory (DEMATEL) method was used to prioritise the factors and to identify the relationship that exists between the factors. The findings revealed that the key factors affecting the implementation of ERP systems are "A lot of security concerns" (T7), "The management of ERP projects is too complex" (P5) and "The inability to align the ERP solution with the business plans of the organisation" (P2). This study recommends that the findings of this work will help both local and international practitioners alike.

The Mediating and Moderating Effects of Top Management Support on the Cloud ERP Implementation–Financial Performance Relationship

Cloud enterprise resource planning (ERP) is one of the most sought-after information technology (IT) solutions for improving business performance due to its affordability, scalability, and pay-per-use subscription model. The impact of cloud ERP implementation on business performance, on the other hand, remains inconclusive. Additionally, an important factor that transverses all organizational processes, including IT implementation, is top management support (TMS). However, the TMS’s role in the latter stage (business value realization) of cloud ERP implementation is unclear. The purpose of this paper is to examine the mediating and moderating impacts of top management support (TMS) on the relationship between cloud ERP implementation and financial performance. A total of 204 small and medium enterprises (SMEs) in Malaysia were surveyed, and data analysis was conducted using partial least square structural equation modelling (PLS-SEM). The results demonstrate that TMS plays a partial mediating role in the relationship between cloud ERP implementation and financial performance and that this relationship is significantly stronger in SMEs with low TMS levels. As a result, it is concluded that top management should provide the required support following successful cloud ERP implementation in order to achieve positive financial results. However, such support must be adjusted in order to avoid the deterioration of the firm’s financial performance.

Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment

Enterprise resource planning success in Jordan from the perspective of IT-Business strategic alignment

Determinants of ERP Adoption, User Satisfaction, and User Engagement

Based on the theory of reasoned action (TRA) and the diffusion of innovation framework, this study examines the key determinants and outcomes of enterprise resource planning (ERP) adoption. The study specifically investigated the impact of system quality and user training on ERP adoption intention. Further, the impacts of ERP adoption intention and personal innovativeness on ERP adoption were also studied. User satisfaction with ERP and user engagement were considered as the two outcomes of ERP adoption. To achieve these objectives, an online survey was conducted and data was collected from 180 ERP users across multiple industries in India to understand their perception of such matters. Structural equation modeling using the partial least square approach was used to test the proposed hypotheses. The results of SEM analysis supported all the hypotheses under investigation. These results provide relevant evidence that may encourage organizations to understand the key determinants of successful ERP adoption and its significant impacts on user satisfaction with ERP and user engagement.

What are the requirements of a successful ERP implementation in SMEs? Special focus on Southern Africa

Many international Enterprise Resource Planning (ERP) systems were developed based on the best practices of organizations in which they were developed. These organizations are usually large, and in developed countries. However, small organizations in other parts of the world are also implementing ERP. Implementing a system based on different practices that differ from yours is certainly bound to come with issues. The objective of the study is to identify challenges experienced by SMEs when implementing ERP systems, and to suggest requirements of achieving successful implementations in SMEs in Southern Africa. A thematic analysis methodology was used to explore identified challenges from fourteen SMEs and to identify themes within the data. The study suggested that a successful ERP implementation requires sufficient and appropriate training, reliable internet connection, involvement of end-users, change management, as well as sufficient demonstration of the prospective ERP system.

Why enterprise resource planning initiatives do succeed in the long run: A case-based causal network.

Despite remarkable academic efforts, why Enterprise Resource Planning (ERP) post-implementation success occurs still remains elusive. A reason for this shortage may be the insufficient addressing of an ERP-specific interior boundary condition, i.e., the multi-stakeholder perspective, in explaining this phenomenon. This issue may entail a gap between how ERP success is supposed to occur and how ERP success may actually occur, leading to theoretical inconsistency when investigating its causal roots. Through a case-based, inductive approach, this manuscript presents an ERP success causal network that embeds the overlooked boundary condition and offers a theoretical explanation of why the most relevant observed causal relationships may occur. The results provide a deeper understanding of the ERP success causal mechanisms and informative managerial suggestions to steer ERP initiatives towards long-haul success.

Top Management Commitment as an Important Factor in the Success of Enterprise Resource Planning (ERP) System in State Owned Companies

Top Management Commitment as an Important Factor in the Success of Enterprise Resource Planning (ERP) System in State Owned Companies

IMPLEMENTATION OF THE ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM ON MICRO, SMALL AND MEDIUM ENTERPRISES (MSME) BUSINESS ACTORS

Several MSMEs in Indonesia have used a lot of Enterprise Resource Planning (ERP) systems in running their business to be able to maintain their business and be able to become market leaders. However, in this ERP system, there are several limitations for MSMEs, especially in the ability of human and financial resources. This study is divided into two parts, in the first part universal success indicators from the ERP success measurement literature will be tested using factor analysis. Data will be collected on 27 indicators of success through a structured questionnaire from end users of the ERP system. The results that will later be obtained are whether ERP is suitable to be implemented to meet the achievement of goals in managing a business run by MSMEs.