Student Satisfaction Index Research Articles

Students’ Satisfaction with Islamic Education Management Department Services at the State Islamic University of Sultan Amai Gorontalo, Indonesia

This study aims to analyze the student satisfaction index for the services of the Department of Islamic Education Management at IAIN Sultan Amai Gorontalo in 2023. Interview methods, participatory observations, and document studies were used to collect data from students who were active in the department. Participants were asked to assess various aspects of the service, including the quality of teaching, facilities, academic support, and participation in extracurricular activities. The collected data is analyzed to evaluate the overall level of student satisfaction. The main findings show that student satisfaction with the services of the Islamic Education Management Department is relatively high. Students give positive ratings of teaching quality, availability of facilities, academic support, and opportunities for participation in extracurricular activities. However, the study also identified several areas where improvements can be made to improve student satisfaction in the future. This study provides valuable insights for university managers to improve the quality of service and student learning experience in the Department of Islamic Education Management at IAIN Sultan Amai Gorontalo.

Penerapan Algoritma K-Means Untuk Clustering Penilaian Layanan Berdasarkan Indeks Kepuasan Mahasiswa Universitas Nurul Jadid

Student Satisfaction Index has a very important role in the university environment as it is closely related to the accreditation assessment process. In this context, Nurul Jadid University faces shortcomings in calculating student satisfaction, which has the potential to disrupt the efficiency of time use and have an overall negative impact. As a solution, this research aims to cluster student answers using the K-Means algorithm implemented through the Streamlit web platform with the Python programming language. The results showed that this approach was able to produce excellent clustering, with an accuracy rate of 97%. The main objective of this research is to improve efficiency in the process of measuring student satisfaction levels, with the hope of making a significant contribution to improving the quality of university services and the process of evaluating university accreditation more efficiently. As such, this research has important implications in improving the overall performance of the university in the face of challenges.

Digital transformation and student satisfaction at the Autonomous University of Chile

The great advances that derive from the technological revolution 4.0 have permeated higher education institutions, which have been forced to initiate extensive transformation processes that consider the integration of digital technologies to guarantee student satisfaction, maintain their social validity and ensure their sustainability. In this article, focused on the case of the Autonomous University of Chile, the existence of causal relationships between the Digital Transformation model of that University and the Student Satisfaction Index model proposed by Turkyilmaz, Temizer and Oztekin (2018) is demonstrated. The objective of the research was to determine the impact of the digital transformation on the student’s satisfaction of that University. The structural equation modeling technique was applied, using the data obtained from a questionnaire applied to 313 students at that University in the month of May 2023. The analyzes carried out empirically validated the proposed theoretical model, demonstrating that perceived quality is the variable that has the greatest effect on student satisfaction, and finding that the expectations created regarding the results of the digital transformation of the University have a negative influence on the satisfaction; In other words, the higher the expectations about digital transformation, the more difficult it will be to satisfy students and achieve their loyalty to the institution.

KEPUASAN MAHASISWA TERHADAP MUTU LAYANAN PENDIDIKAN UNIVERSITAS BINA SARANA INFORMATIKA

The purpose of this study was to determine how much influence student satisfaction has on the quality of education services, to determine the student satisfaction index on the quality of education services, and to find out which services still have to be improved, paid attention to and maintained. The population in this study are students of Bina Sarana Informatika University and sampling using probability sampling with simple random sampling method. physical evidence, reliability, and assurance variables have a positive and significant effect on the quality of education services. While partially the variables of empathy and responsiveness do not have a positive and significant effect on the quality of educational services. Based on the results of the CSI score, it produces a score of 78%, meaning that students are satisfied with the service. Results with the IPA method, there are still several statements that must be improved. These results cannot be separated from the role of lecturers, administrative staff and sections, facilities and others who are in the Bina Sarana Informatika University environment.

Process Evaluation through Satisfaction Indices: Drawing Corollaries from National Agricultural Higher Education Project

Agriculture education has become an alluring opportunity for students and university faculty, because of NAHEP’s comprehensive vision to support SAUs and Deemed universities of the ICAR in providing more relevant and higher-quality education. Students and faculty availed benefits of the project and improved their skill set. Assessing student and faculty satisfaction was necessary to understand their level of contentment with the project’s activities and to establish a quantifiable measure of how effectively the project met their needs. Data was collected from 9322 students and 3386 faculty using Google Forms and analyzed by calculating average and weighted satisfaction score. The results depicted that in the case of student satisfaction index ratings, there was an increase of 6.6 per cent with a weighted satisfaction score of 2.42 in 2022-23 in comparison to the year 2020-21 with a weighted satisfaction score of 2.26. Faculty also revealed satisfaction with an increase of 3.8 per cent comprising a weighted satisfaction score of 2.61 in 2022-23 in comparison to the year 2020-21(2.51) highlighting the positive impact of the NAHEP program. Thus, the evaluation framework delved into intricate dynamics of the satisfaction levels of students and faculty and provided valuable insights into the efficacy of the project’s processes and outcomes.

Development of project-based interactive e-modules in accordance with the IQF integrated curriculum concept in learning organic chemical reactions to improve student chemistry learning outcomes

Project-based interactive learning is the right choice to encourage students to learn actively and effectively to improve their learning outcomes. The aim of the research is to find project-based interactive e-Module teaching materials that are valid, effective, standard, suitable for use. Research stages: Needs analysis; e-Module development; standardization validation; individual, small and large group trials; effectiveness test, and test students' perception of satisfaction. The research uses the ADDIE method. Sample: Curriculum, teaching materials from publishers A and B, expert validators and 45 students. Test the feasibility and effectiveness of the e-Module, measuring the increase in learning outcomes and student satisfaction using test instruments. Data were processed and analyzed descriptively using SPSS. Research findings: the interactive e-Module teaching materials developed are valid, effective and standard, suitable for use. The product was effective in small group trials with student learning outcomes of (M 79.35%), large group (M= 79.85%), high and effective category. Respondents' assessment of the product was very valid, suitable for use (M = 3.81). The student satisfaction index is very satisfied (M = 88.80%). Hypothesis testing with paired ttest obtained sig. 0.011. Because sig < α (0.011 < 0.05), there are differences in post-test and pre-test learning outcomes. In conclusion, the project-based interactive e-Module teaching materials developed are valid, effective, standard, and suitable for use to improve student chemistry learning outcomes.

Student Satisfaction Index of Merdeka Belajar Kampus Merdeka (MBKM) at Tanjungpura University

Merdeka Belajar Kampus Merdeka (MBKM) is one of the educational policy innovations. As a program, MBKM is designed to achieve certain goals, including matching students' abilities with the market (industry) and the beneficiary (student) 's satisfaction with the program. This study aims to measure the index of student satisfaction with implementing MBKM. The measurement process uses an evaluation study framework by the Kementerian Pendayagunaan Aparatur regarding excellent service. This research used a descriptive quantitative analysis approach, interviewing 349 respondents from all faculties at Tanjungpura University. This number was obtained from the final result of the number of indicators multiplied by five, then multiplied by the number of faculties. There are nine variables (indicators) measured in this study. The study's results stated that the average value of the student satisfaction index was 3,923, with a percentage of 78,458. This value is included in the "satisfactory" category and B predicate. This shows that students as beneficiaries are fairly satisfied with the MBKM program at UniversitasTanjungpura.

Development and empirical study of international student satisfaction model of online course learning interaction in chinese universities.

COVID-19 has disrupted education internationalisation around the world, making online learning a necessary means of learning. This study proposes an International Student Satisfaction Index Model (ISSM) on the interaction of online international courses in Chinese universities, aiming to investigate the potential factors that affect international students' online learning interaction. Based on the large-scale online course practice in Chinese universities during the pandemic, this study adopted a stratified random sampling method to select 320 international students participating in online courses as a research sample. The model proposed in this study includes four antecedent variables, one target variable, and one outcome variable. This study is quantitative, using SPSS26.0 and AMOS 21.0 to analyse the collected empirical data, and the results verify the nine research hypotheses proposed and the applicability of the online course international students' satisfaction index model (ISSM) proposed. The research results provide strong theoretical and practical support for international students' satisfaction with online course learning interaction, which is conducive to the reform of online courses and improving international students' retention rate in the online course.

NAAC Student Satisfaction Survey: A Reliable and Effective Instrument for Institutional Quality Assurance

The effectiveness of academic practices and hence student satisfaction in terms of academic engagement is a critical issue for any higher education institute. This work proposes the NAAC student satisfaction survey as a reliable and effective instrument to gauge the academic health of the institute. It demonstrates that the student feedback on the academic practices if analyzed and followed up with appropriate actions, helps improve the student satisfaction index at the institute level and that of departments. The work proposes the hypothesis that the improvement in the student satisfaction index of the institute over four years belongs to concerted efforts and actions taken based on annual survey findings. The hypothesis is tested with the help of ANOVA to validate the findings and conclusion of the work. Keywords: NAAC student satisfaction survey; student satisfaction index; academic health; ANOVA

Instructional Design of Engineering Courses with Online Certifications - Reflections and Experiences

Owing to the exploding growth of Internet technologies and IT infrastructure, education from primary to university level has taken a new dimension in online platforms. In Engineering Education perspective, Online educational platforms provide anytime, anywhere access to quality technical content to everyone in the world. Renowned universities and academies have joined hands with MOOC service providers and offer universally recognized certification courses. These online certification courses can be considered as a powerful tool for empowering learners with new-age technical skills and knowledge. This article explores the possibilities of including online certifications in regular academic courses, thereby leveraging them to evolve an effective Instructional Design. A systematic method to include online courses and their corresponding certifications as a part of the assessment in institute-level courses has been developed. The experimental study has been investigated on a sample of three undergraduate engineering courses namely Cloud Computing, Blockchain Technologies and Data Analytics offered for the B.Tech Information Technology undergraduate course. Around 180 learners and three instructors participated in the research study. The proposed instructional design has resulted in a significant enhancement in the learning outcomes and student satisfaction index. Various plans to address the implementation challenges in integrating online certifications are also discussed. The authors believe that the manuscript will guide the faculty interested in utilizing online resources for classroom teaching. Keywords—Blended Learning; Instructional Design; MOOC; Online Certifications; Online Courses

Developing a Student Satisfaction Index and a Strategic Management Map for Turkish Higher Education

This research aims to examine student satisfaction at higher education institutions through the estimation of a student satisfaction index (SSI) by simultaneously building a strategic management map (SMM) to help higher education leaders identify the areas for improvement at their institutions during Covid-19 induced hybrid education in Turkish Higher Education. The research was carried out with university students at a well-known foundation university in Turkey during Covid-19 pandemic. American Customer Satisfaction Model (ACSI) was used as a lens of analyisis to demonstrate the causal relationship between the antecedents and consequences of student satisfaction in Turkish Higher Education. The partial least squares (PLS) estimation was employed to test the model and obtain the SSI score. Given the complex nature of student satisfaction and loyalty, the model was found to adequately predict overall student satisfaction and loyalty. SSI score of 64.95 was found to be lower than the weighted average of all sectors in the United States in 2021. The SMM that was built to examine the relative importance of each quality attributes demonstrated that the perceived utility/benefit and interactional/process-based quality attributes have the greatest positive influence on satisfaction score.

Siklus Hidup Organisasi dan Strategi Peningkatan Tata Kelola SMA Santa Maria di Pekanbaru

SMA Santa Maria is a private educational institution in Pekanbaru under supervision of Yayasan Prayoga Riau. Organizational life cycle of SMA Santa Maria commenced when it was founded in 1975. Having achieved many accomplishments since the establishment had brought notable progress. External development and presence of competitors over time became challenges which need immediate response from school management team to improve those accomplishments, thus it was positioned at growth stage. The school management team had discussed it and decided to initiate a seminar and interactive dialogue “Organizational Life Cycle and Strategies for improving Governance at SMA Santa Maria” held on May 14 2022. It began with opening ceremony, presentation, discussion and interactive dialogue. The discussion formulated some strategies: a) reviewing vision and mission, b) collecting feedback on school performance quality and student satisfaction index on school performance analyzed with Important-Performance Analysis (IPA) method, c) setting priority on investment based on results of IPA method. Finally, school management team needs to conduct implementation control so that SMA Santa Maria is able to maintain organizational cycle at growth stage and avoid the decline stage

INDEKS KEPUASAN PELAJAR DARI KONSTRUK KESELAMATAN, KEMUDAHAN DAN KESELESAAN TERHADAP PERKHIDMATAN BAS DALAM KAMPUS UNIVERSITI DAN APLIKASI E-PENJEJAK

This study aims to examine the rate of student satisfaction with the bus transportation in the university campus and the recommendations for the development of e-Tracking application. Both aspects are related to two important activities involving student time management that related to attendance of lectures and co-curricular activities. To date, most of their presence has been supported by the existing bus transportation facility. However, there are some issues related to this transportation such as delays, safety, convenience, and comfort. As a result, it may create the unsatisfactory feelings among the students. In addition, the bus transportation for students is an important matter and it directly has an impact on academic performance and co-curricular activities. Delay or non-attendance in these two activities within a certain period can contribute to the depreciation of student performance. Therefore, this study was established to get the students' perspective on these two aspects. This study was conducted in a quantitative method to discover about student satisfaction based on three constructs, namely safety, convenience, and comfort. A total of 500 undergraduate students answered the questionnaire via Google forms sent via email and Whatsapp. The study data were analyzed using Microsoft Excel and SPSS software and the results were translated with a student satisfaction index valued from zero to one. The results of the study showed that students had a low level of satisfaction with the three constructs with a value of 0.46 for safety, 0.53 for convenience and 0.51 for comfort. Meanwhile, students strongly agreed if e-Tracking application could be developed as a measure to improve the transportation system. It is hoped that the application can support students to manage time more effectively and in turn have an impact on their academic performance.

INDEKS KEPUASAN MAHASISWA TERHADAP LAYANAN AKADEMIK DAN NON AKADEMIK UIN WALISONGO SEMARANG

Higher education as one of the places where education is held is expected to always maintain its quality and quality. To see the quality or quality of higher education management can be assessed from two indicators, namely the fulfillment of quality standards and the achievement of customer satisfaction. Universities must be able to manage their service quality system and administration because if not, the trust of higher education users will decrease as well as the quality of students as one of the university's users, so that student satisfaction measurements need to be carried out regularly to be input and improvement for the university. Student satisfaction survey was conducted on aspects of academic and non-academic services at UIN Walisongo Semarang. Academic and academic service aspects are each measured by 8 indicators. This study aims to determine the level of student satisfaction with service quality after participating in the learning process at UIN Walisongo Semarang. This study uses a quantitative approach and survey methods. The population of this survey is all students of UIN Walisongo Semarang. The results of the assessment of the student satisfaction index on academic services are as follows: the highest satisfaction is on the online guardianship indicator with an index of 2.99 and the lowest satisfaction is on the online lecture system (E-learning) indicator with an index of 2.27. Meanwhile, the results of the satisfaction index assessment on non-academic services are as follows: the highest indicators are; Religious guidance services for students (3.01), while the lowest index is; Career guidance and job information services (Walisongo Career Center) (2.69). All satisfaction results show high satisfaction criteria.

Kualitas Layanan Sebagai Determinan Kepuasan Mahasiswa Politeknik Ketenagakerjaan di Masa Pandemi COVID-19

The success of a university can be seen from students’ satisfaction with the services provided. Students’ satisfaction is also the key to students’ loyalty to university. This research aims to measure the level of students’ satisfaction on the service quality of Politeknik Ketenagakerjaan (Polteknaker), to identify service quality attributes that need to be improved and maintained at the Polteknaker, to analyze the effect of Polteknaker service quality on student satisfaction, and to analyze the effect of satisfaction on the loyalty of Polteknaker students. There are 100 students of Polteknaker were involved in this research. The data were collected through questionnaires and analyzed using the Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), and Structural Equational Modeling-Partial Least Square (SEM-PLS). Based on the student satisfaction index (CSI) result, the quality of Polteknaker services as a whole is 64.39% which shows students feel quite satisfied with the provided services. The results of the IPA shows that the most important indicators that should be improved are reliability, responsiveness, and assurance. Based on the results of SEM-PLS, the responsiveness and empathy have a positive and significant impact on students’ satisfaction, consequently resulting in students’ loyalty. Keywords: CSI, Empathy, IPA, Responsiveness, SEM-PLS

Assessing the Effect of Instructor’s Emotional Intelligence (EI) on the Students’ Satisfaction Index (SSI): Meta-Analysis of University Students

The present study aims to examine the relationship of instructors’ emotional intelligence (EI) with the satisfaction index of their corresponding students. For this purpose, data were collected from 650 full-time students and 6 male instructors from a major Middle Eastern University. Emotional intelligence of the instructors was measured with the help of average of students’ responses with the weightage of each assessing parameter, i.e., self-awareness, self-management, social awareness, and relationship management which also reflected the students’ satisfaction index (SSI). Moreover, authenticity of the data was confirmed with the help of Cronbach’s alpha, and the analysis of data was carried out using descriptive statistics, correlation, and box plots. The students’ satisfaction index is calculated by correlating various parameters such as comfort, skill, learning, and motivation in order to identify the most critical parameter. For identifying the most critical parameter, box plots are used. Final results reveal a strong correlation of instructor’s EI with student satisfaction index (r = 0.951, p < 0.005 , F >> Fcritical). Findings of the study can be beneficial to highlight the importance of students’ satisfaction index (SSI) which is correlated with instructor’s EI.

Student satisfaction with e-learning using blackboard LMS during the Covid-19 circumstances: realities, expectations, and future prospects

The quick spread of the Covid-19 pandemic has made e-learning mandatory and a strategic choice to ensure the continuity of the learning process. This quantitative study has three main objectives: to explore Saudi EFL learners’ satisfaction with the E-learning process compared to students in other departments at the University of Bisha, using Blackboard Learning Management System (LMS); to investigate the critical determinants affecting the e-learners’ satisfaction; to identify the university facilities and services implemented to increase students' satisfaction and ensure a successful e-learning process. The Student Satisfaction Index (SSI) model was adapted and contextualized to meet the objectives of the study. The quantitative research design was used in which a questionnaire elicited the data from 538 randomly selected respondents. Content analysis was also used to analyze the infographic reports about the university facilities and services implemented to ensure a successful learning process. The results showed that EFL learners were less satisfied with the e-learning process than students enrolled in other departments during the Covid-19 pandemic. The course instructor’s facilities and services, technical support, and course content design affected the respondents' satisfaction. The best predictor of the students' satisfaction was the instructor's facilities and services dimension. The university took significant steps that led to a successful e-learning process. It is a joint responsibility of the course instructors and policymakers to double their efforts and take more actions to increase the e-learners’ satisfaction taking into account the factors mentioned in the study.

DETERMINASI KEPUASAN MAHASISWA KELAS INTERNASIONAL IIB DARMAJAYA LAMPUNG

In attracting international class students, IIB Darmajaya tries its best to give all the best to meet student satisfaction. English is an obligation for international class students in every given course, and they must graduate from that course. This study aims to determine the factors that determine the satisfaction of international class students of IIB Darmajaya and to determine what factors are the most dominant in the satisfaction of international class students. The population in this study were active students of IIB Darmajaya. The sampling method used in this study is non-probability sampling using a purposive sampling technique to obtain a sample of 100 respondents. The analytical tool used in this study is descriptive analysis. The results of the Importance Performance Analysis show the essential attributes, namely regarding students having problems, lecturers/employees can solve problems, the department always finds out what students need. Students feel safe with the final grades of lectures. In general, the student satisfaction index in the international class for the attributes tested is in the reasonably satisfying criteria.

Analysis of the Compatibility of Student Satisfaction Index with Course Value Using Significance Correlation and Backpropagation Approach

The implementation of the measurement of customer satisfaction is the measurement of service satisfaction of lecturers to students to lecturers carried out by the State Islamic University of Maulana Malik Ibrahim Malang during the pandemic using the IKM Online application. The competencies measured are pedagogic competence, professional competence, personality competence, and social competence. The measurement of the correlation of significance to the results of IKM Online compared with student scores as learning outputs is carried out to determine the relationship between the two variables. The coefficient of determination is also added to the measurement to determine the strength of the influence of one variable on another variable. The results show that the correlation between the 2 variables is strong and the subject value variable has an effect of 55.9504% on the IKM outcome variable. The data classification process using the backpropagation algorithm is used to strengthen the relationship between the two variables. The result is the 2-5-1 model with RMSE 0.028 being the best model and the strong data class being the first class. From this study, measurements are needed to determine other factors that affect the assessment of student satisfaction to lecturers and evaluation of survey instruments.

Impact of Student Satisfaction Index Model on Quality Assessment of Higher Education: Mediating Role of Student Satisfaction

In today's education industry, more and more Higher Educational Institutions (HEIs) are emerging, where students have a lot of options in opting for the best intuition, which they perceive would fulfil their educational needs and requirements. Both public and private HEIs are constantly evolving their services for the students. This study examine the 'Explanatory Model' which explored the Student Satisfaction Index (SSI) and try to evaluate the student satisfaction level. The software Statistical packages for social sciences is used to test the proposed hypotheses. These HEIs should explore and formulate new and innovative strategies to attract, retain and establish good relationships with students in order to establish or keep their competitive edge in the education industry. This study concluded that 'Perceived Quality' along with other factors, influenced students' satisfaction and loyalty.