Student Satisfaction Index Research Articles

TESF Methodology for Statistics Education Improvement

The need for universities to achieve excellence in the services they provide has been the subject of research for several decades. The idea of involving students and recognizing the importance of their opinions has led to the creation of various models and tools. This paper focuses on teaching, a central service from which improvement actions of an academic institution should always begin. The article reviews and updates the previously developed Teaching Experiments and Student Feedback methodology. The methodology, which is primarily addressed to statistics teachers, allows practical aspects to be organized and decisions to be made based on data that has been collected from students and scientifically analyzed.The steps for building a student satisfaction index are also described. This index, in its most complete version, takes into account possible correlations between importance of the evaluated aspect and scores, both of which are provided by the students. The paper presents an application of the methodology to a statistics course taught by one of the authors.

Empirical Study on the Student Satisfaction Index in Higher Education

Students are direct receivers and participators for the higher education service, and their study activities would influence their perceptions and satisfactions to the educational quality. Through studying on the effects of students’ activities to their satisfactions, in this article, we will establish the college student satisfaction model according to the theoretical frames of ASCI and ECSI, and the empirical research shows that the model possesses strong applicability.

Student Satisfaction Index in Portuguese Public Higher Education

This study intends to measure student's satisfaction with Portuguese higher education, through the estimation of an explicative model of the student's opinion formation process. In terms of conclusions, it was verified that the student satisfaction index of Portuguese public higher education is only of 54 on a scale from 1 to 100. This value constitutes a reference mark that universities in Portugal can use to compare with their own performance.