Student Loyalty Research Articles

A multi-criteria decision-making (MCDM) approach for data-driven distance learning recommendations.

Distance learning has been adopted as an alternative learning strategy to the face-to-face teaching methodology. It has been largely implemented by many governments worldwide due to the spread of the COVID-19 pandemic and the implication in enforcing lockdown and social distancing. In emergency situations distance learning is referred to as Emergency Remote Teaching (ERT). Due to this dynamic, sudden shift, and scaling demand in distance learning, many challenges have been accentuated. These include technological adoption, student commitments, parent involvement, and teacher extra burden management, changes in the organization methodology, in addition to government development of new guidelines and regulations to assess, manage, and control the outcomes of distance learning. The objective of this paper is to analyze the alternatives of distance learning and discuss how these alternatives reflect on student academic performance and retention in distance learning education. We first, examine how different stakeholders make use of distance learning to achieve the learning objectives. Then, we evaluate various alternatives and criteria that influence distance learning, we study the correlation between them and extract the best alternatives. The model we propose is a multi-criteria decision-making model that assigns various scores of weights to alternatives, then the best-scored alternative is passed through a recommendation model. Finally, our system proposes customized recommendations to students, and teachers which will lead to enhancing student academic performance. We believe that this study will serve the education system and provides valuable insights and understanding of the use of distance learning and its effectiveness.

Professional or student identity and commitment? Comparing the experiences of nursing students with literature on student success

Improving the rates of continuation and completion of nursing students is a priority to ensure there are sufficient qualified staff to deliver national healthcare services. In the literature, which is predominantly informed by research undertaken in traditional HE institutions with students studying conventional academic programmes, the development of a student identity and course commitment are identified as key components of persistence and success. This linear model assumes that student identity formation takes place during the transition into HE - and professional identities develop as graduates progress into the workplace. Qualitative research in the UK and Norway with nursing and midwifery students found that a strong desire to become a healthcare professional is often the starting point for enrolling in HE, rather than the culmination of the course. A strong future-facing professional identity and commitment sustain many students through the process of accessing and ‘enduring’ their nursing degree programmes that qualify them for practice. But these programmes do little to nurture professional commitment and identity, which could be harnessed to help these students to successfully complete their nursing studies. Recognising the differences between these professionally-oriented, future-facing students, and those studying traditional degree programmes, should inform approaches to improve the continuation and success of nurses. Their learning experience needs to be affirming and nurturing of this emerging professional identity to allow students to overcome academic and professional challenges they experience as they strive to become nurses, and allow them to fully embrace their professional identity.

Mediation of Student Loyalty on the Influence of Service Quality and Institutional Image on Student Word of Mouth in Indonesia.

Vocational High School competition is very tight, all institutions offer their own advantages to attract students. This study begins with the concept of Student Loyalty which is used to describe the mediator that links Service Quality and Institutional Image to WOM. Using the theory SERVQUAL by Parasuraman et al. (1991), the researchers used the Path Analysis model with SPSS 18. The number of respondents was 190 identified from 17 Vocational High Schools in East Java Province, Indonesia. The results show that Student Loyalty was unable to play a mediating role in the effects of Service Quality and Institutional Image on Word Of Mouth, and Institutional Image has a greater influence than service quality. Implications are discussed, and study limitations are noted for guidance in future research.

Perceived Quality, Trust, Satisfaction on Student Loyalty in Private Universities

The best universities certainly have advantages which are their competitiveness. These are essential studies conducted at private universities in West Jakarta, Indonesia, about the effect of perceived quality, trust, and student satisfaction on student loyalty. This study aims to examine the effect of perceived quality on students, student satisfaction, and student confidence in student loyalty. The population of this research is the five best universities in West Jakarta, with a total sample of 150 students. The research design used in this study is a causal descriptive research design and uses a quantitative method approach that is processed and tested using SEM-PLS. The findings of this study indicate that the perceived quality of students, student trust, and student satisfaction is proven to increase student loyalty, and the perceived quality of students will affect student loyalty through student satisfaction. These findings have also provided a better understanding of how each factor affects student loyalty. This research contributes to the theoretical and practical levels, as well as contribute knowledge to the determinants of student loyalty at the 5 Best Private Universities in West Jakarta, Indonesia.

The Influence of Service Quality, Price, and Campus Image on Loyalty Through Student Satisfaction as an Intervening Variable at STIE PEMUDA Surabaya

Abstract. This study aims to analyze the effect of Service Quality (X1), Price (X2), Image (X3), on StudentLoyalty (Y), STIE PEMUDA Students with student satisfaction as an intervening variable. The population inthis study were all STIE PEMUDA students, the sampling technique used was stratified random sampling with119 respondents taking data through a Likert scale model questionnaire. This study uses the Path analysis testwith the help of the SPSS For Windows 16.0 computer program. The results of this study indicate that servicequality has a positive and significant effect on student satisfaction. Price has a positive and significant effect onstudent satisfaction. Campus Image has a positive and significant influence on student satisfaction. ServiceQuality has a positive and significant influence on student loyalty. Price has a positive and significant effect onloyalty. Campus Image has a positive and significant influence on loyalty. Student satisfaction has a negativeeffect on loyalty. Service Quality has a positive and significant influence on student loyalty through studentsatisfaction. Prices have a positive and significant effect on student loyalty through student satisfaction. Campusimage has a positive and significant influence on student loyalty through student satisfaction.Keywords: Service Quality; Price; Campus Image; Loyalty; and Student Satisfaction.

Education Beats at the Heart of the Sustainability in Thailand: The Role of Institutional Awareness, Image, Experience, and Student Volunteer Behavior

The grim effects of COVID-19 have widely obstructed every sector of life, and the education sector is not an exception. The physical meeting restrictions, lockdowns, social distancing, and movement control orders increased the dropouts of students in educational institutes. These dropouts compromised the contribution of the educational sector to the gross domestic product (GDP) and worsened the economic situation. The spike of COVID-19 shaped a curve of fears, and students are clueless as to how to mitigate its affects. Therefore, this study proposes an implication of a rare phenomenon termed as student volunteering behavior. Student volunteering behavior has the capacity to turn existing students into advocates of the institute, a great assistance to attract potential students and bring back the dropout students. This study suggests that educational institutes in Thailand should provide a better experience to students, strengthen the institute’s image, and make students aware of their services. Their memorable experiences of institutional services will enhance students’ loyalty and urge them to exhibit volunteering behavior. The result of this study indicates significant fallout of institute experience and image to student loyalty and to the student volunteering behavior. However, the study unveiled insignificant results of the relationship between institute awareness to the student loyalty and student volunteering behavior. Furthermore, the study proposes directions for further studies based on the rarer limitations.

Evaluation of factors affecting university students' satisfaction with e-learning systems used dur-ing Covid-19 crisis: A field study in Jordanian higher education institutions

E-learning results from the integration of technology and education and has become an effective learning medium today. E-learning courses and systems with various services are on the rise owing to its importance. E-learning systems should be evaluated to assure successful delivery, effective usage, and positive impacts on learners. A holistic model that identifies various levels of success on a vast range of success determinants was proposed. The model was empirically validated using data obtained from 724 e-learning student users in Jordan. Structural Equation Modelling (SEM) was used in data analyses. Results showed that perceived usefulness of information systems, user training, system quality, and management support have positive effects on user’s behavioral intention; whereas perceived ease of use has not. Also, SEM displayed that user behavioral intention has a positive effect on information systems use, use on student satisfaction, and the latter on student loyalty. Machine Learning (ML) methods produce high correlation values reaching up to 80% in predicting Behavior Intention (BI) from the input factors, and student loyalty from student satisfaction factors. This indicates that the ML are promising techniques to forecast the future targets based on the input independent features.

Ethic Paths in Engineering Education

The main purpose of this research is to reflect on the role of emotion on learning processes, specifically on reasoning, learning, and improving our ethics behavior. We consider ethics as knowledge and ethics behavior as a practice supported on this knowledge. We use a narrative approach and present some stories that intend to be metaphors helping situate and clarify the context of concepts addressed. We conclude that we need to count on emotion in our learning strategies and that extends to how and why students learn. We need to play with emotion if we want to touch student's mind sets, student's core beliefs, and strengthen student's commitment. To effectively learn and develop ethical behaviors we need to identify situations, we need to care on motivation and experimentation, in order to rationalize and internalize knowledge. Above all, we need to invest in our emotions

Study and analysis of learning and infrastructure on Student loyalty through student satisfaction

Study and analysis of learning and infrastructure on Student loyalty through student satisfaction

The impact of student engagement on student loyalty and commitment

The impact of student engagement on student loyalty and commitment

Critical factors of service quality in higher education services and their impact on overall service quality, student satisfaction and student loyalty

Critical factors of service quality in higher education services and their impact on overall service quality, student satisfaction and student loyalty

An investigation into the impact of COVID-19 onthe academic performance of students in higher educationinstitutions in Namibia

This study aimed to investigate the impact of COVID-19 on the academic performance of students during emergency remote teaching and learning in higher education institutions in Namibia. This study used qualitative methods, meaning qualitative data were collected and analyzed using interpretive techniques. This study employed case study research design as a single unit of analysis. In this case study, the fourth-year NUST students were the participants. This study used semi-structured interviews to collect qualitative data to establish the experiences and views of honor students’ self-regulation learning skills during emergency remote teaching and learning and how it affected their academic performance. The study participants were 30 honor students who provided information regarding their experience and views influence of COVID-19 on the academic performance of students in higher education institutions in Namibia during emergency remote teaching and learning. The study findings were that most students were facing the challenges of not having devices to participate in online teaching and learning. Some students do not know how to use gadgets to learn, and network coverage was the main issue for some students, such as network data and self-teaching or learning. In addition, some students stated that there was a lack of Internet access for online classes that lack commitment and self-discipline for many students because they know that they do not write the examination on their respective campuses. This study recommends that higher education institutions in Namibia use parallel hybrid teaching and learning of both online and face-to-face modes of teaching and learning.

The Impact of COVID-19 on Higher Education in South Korea

The COVID-19 pandemic forced universities worldwide to switch from face-to-face teaching to online remote teaching. The majority of students are dissatisfied as their college lives are completely ruined, and they are not able to maintain their social networks. South Korean higher education has long been troubled by decreasing tuition revenues, an aging problem, the low-level internationalization of university education, and administrative redundancies, and now the pandemic has greatly aggravated these structural defects. Furthermore, course content creation posed a major challenge to professors, while the lack of student motivation and commitment led to a rapid decline in the quality of education and evaluation. Accordingly, students requested a refund of their tuition fees, or at least compensation, and called for the improvement of online courses.

International Service-Learning: Proposal for A Multi-Dimensional Model for Student Selection

In an age where students display competency in diverse fields of activities, selecting qualified candidates from an assorted group for a service-learning exchange program demands a multidimensional approach. The framework for student selection for International Service-Learning (ISL) at Union Christian College (UCC) has been designed bearing this in mind. Its value increases when there is a proportionally higher number of applicants for a limited number of slots. Practiced for the last three years (2018-2021), the model has been designed using seven-fold criteria. The compositely designed rubric examines Q&A responses, perspectives on SL, and problem solving skills at various stages in the assessment. Each assessment level is graded from A to D, with highest A and least D. The evaluation is conducted to assess student social commitment, community engagement, leadership qualities and personal initiatives. The process of enriching writing skills and designing SL activities for diverse communities during the SL committee selection process prepares students to meet challenges in the field. Students prepared under such a method are selected for ISL.

Well-Being as a Factor Protecting Students’ Engagement – Report from Polish-German Research after the COVID-19 Pandemic

The COVID-19 pandemic has forced higher education students to change their academic functioning, as well as the process of their social integration. This study focuses on the impact of the pandemic on student well-being, engagement and commitment to the university. The research group comprises 184 students from two universities (Poland and Germany). The research has shown that engagement with the university and the sense of commitment are negatively related to students’ well-being before the pandemic. It has also been revealed that females show higher commitment and engagement regardless of the country. Findings contribute to understanding student engagement during the COVID-19 pandemic.

Білім алушыларға органикалық химияны онлайн оқыту барысында интерактивті технологияларды қолдану

The article discusses the use of interactive technologies in the online teaching of organic chemistry. The discipline of organic chemistry provides information about the use of interactive technologies, that is, a mobile application. In addition, in the organic chemistry lesson, it was studied how effective the use of a mobile application using a QR code was, and the result was shown. Currently, issues related to the identification of new values in order to improve the quality of chemical education, the development of personal development of students, as well as issues of learning strategies that stimulate the interest and commitment of students to natural sciences are being addressed. The main focus is on interactive learning, which applies the discipline in practice using interactive technologies. Therefore, the goal of students is to be based on interactive educational characteristics related to information and communication technologies, and on an interesting passage of the discipline.

Emerging trends in data analysis in enhancing brand resonance in private universities: the role of university-specific servitization experiences and asset specificity

In the past the higher education sector was considered invulnerable to competitive forces. However, in the present era, the sector is compelled to compete in the market and convince potential students to enroll. The intensifying competition within the sector has necessitated the adoption of innovative approaches, which has resulted in changes in the learning process and economic aspects during the COVID-19 pandemic. Unfortunately, some private higher education institutions have experienced a decline in student enrollment. To explore factors influencing the university-specific servitization experience (USSE) and brand resonance, a research study was conducted. 393 students were chosen using a proportional random sampling technique. According to the findings of the study, asset distinctiveness and educational value have a substantial impact on USSE and brand resonance. The findings also revealed that USSE acts as a bridge between asset distinctiveness, brand resonance, and educational value. These results stress the significance of asset specialization and educational value in creating shared experiences between universities and their students, which foster a strong emotional and psychological bond and promote student loyalty towards their institution.

The Influence of Academic Performance and Service Quality on Loyalty through Student Satisfaction at the Institut Ciencia Saude Timor-Leste

The millennial era has made tough competition in the world of education even more competitive. Many fields of education are feeling the competition today. Therefor there are many promising opportunities for an educational institution to meet the needs of the educational institution itself and for the students themselves to understand all the sources of existing needs. Therefor, this research was conducted to determine the effect of academic performance and service quality on loyalty through student satisfaction. The object of this research are students who are undergoing or active as students who are educated at the Institut Cienca Saude Timor-Leste. The objects of this research are students at the Institut Ciencia Saude Timor-Leste. Data was collected using a questionnaire that was filled out by respondents in semester two to semester five. The results of data processing show that academic performance has a direct effect on loyalty. Academic performance affects student satisfaction directly. Service Quality affects student satisfaction directly. Student satisfaction directly affects Loyalty. Meanwhile, academic performance affects loyalty through student satisfaction. In addition, Service Quality affects Loyalty through student satisfaction. It can also be concluded that academic performance influences loyalty. The suggestions put forward in this study are to increase student loyalty, it must increase academic performance and service quality in the education curriculum.

ТЕХНОЛОГИЯ «ПЕРЕВЁРНУТЫЙ КЛАСС» В ОБУЧЕНИИ СТУДЕНТОВ С ОСОБЫМИ ОБРАЗОВАТЕЛЬНЫМИ ПОТРЕБНОСТЯМИ

Introduction. The relevance of pedagogical technologies is undeniable due to the progress in cybernetic pedagogy, information and educational technologies and many other scientific and pedagogical areas. The author examines the essence of the flipped learning process, which results in a teacher becoming an organizer of the educational process rather than a lecturer, and a student becoming a subject who independently designs their learning process rather than a passive listener. The purpose of the article is to determine the effectiveness of the Flipped Classroom technology in the educational process when teaching students with special educational needs. The methods. The author used the following research methods in this study: theoretical (analysis, synthesis, comparison, generalization) and empirical (observation, questionnaire methods). Research results. The results of the implementation of the Flipped Classroom technology in teaching students with special educational needs, identified in this study by a questionnaire, show an increase in the overall level of student loyalty to the educational process. Conclusion. The effectiveness of the application of this technology is aimed at developing the creative abilities of students, boosting their motivation, increasing the effectiveness of training, and improving cognitive functions such as attention, memory, thinking.

An Enhanced Student Engagement and Academic Performance Predictive System

Student engagement is one of the important constructs that is used to understand the behavior of the student towards the teaching-learning process, and it determines the students’ academic performance. The aim of this study is for predictive analytics to work on the comprehension of student commitment and scholarly execution and anticipate students who are in danger of low execution or commitment right on time before the evaluation to work with conceivable mediation to further develop the learning results in advanced education. This research adopts the process of machine learning such as linear regression, decision tree, naïve Bayes, KNN, Kmeans in order to identify the most effective determinants for student academic performance prediction. The result of this study shows that after testing the five attributes, we discovered so far that the attributes that has impact on student evaluation are their Race/Ethnicity and Parental level of Education. Thus, the early prediction of student performance can trigger educators to track student dropouts in a particular course at an early stage. The model can also be used as an early warning system to identify failure students in the classroom by the course coordinators and educators, to take strategic decisions to improve student performance.