Star Hotels Research Articles

Well! Fun forms and friendship uplift frontline employees' positive affect for workplace well-being in the hospitality industry

PurposeThis study aims to reveal the positive effects of workplace fun forms on employee positive affect state and workplace well-being. This study also aims to examine workplace friendship opportunity and workplace friendship prevalence in the context of fun events and workplace well-being.Design/methodology/approachThe research model developed and tested with responses from 1,000 thousand Indian frontline employees of five-star hotels who have worked in the hospitality industry for at least two years and who have been exposed to fun committees at their workplace.FindingsThis study revealed that workplace fun forms are the main causes of employee positive affective reactions, and they have positive effects on frontline employees' positive affect. The study also found that fun activities, customer interaction with fun and manager support for fun as workplace events are strong proximal causes for forming positive affect when they have workplace friendship opportunity. Coworker socialization can induce employee positive affect in the workplace, even without the moderating effect of workplace friendship opportunity. Additionally, the positive effect of positive affect was found to be significant on workplace well-being.Practical implicationsHospitality management is required to foster fun culture with fun activities, coworker socialization, manager support for fun and customer interaction with fun that enhance employee affective reactions to uplift employee positive affect state. This study also presents more interesting practical implications for practitioners and managers.Originality/valueThis study empirically tested deferential workplace fun forms on positive affect, and study provides novel insights into positive affect and workplace well-being. Four mediation mechanisms examined on fun forms and workplace well-being. Four moderating roles of workplace friendship opportunity tested on positive affect and fun events. Workplace friendship prevalence moderation on positive affect and workplace well-being helped to understand employee cognitive mechanism.

Assessing Relations Among Visual Variables in Hotel Lobbies Using Deep Learning

To understand the relationships between cognitive variables like visual complexity, coherence, and colour contrast in interior spaces, direct numerical analysis is crucial. Conventional approaches are limited due to the brain's struggle to process visual information without cognitive manipulation. However, advancements in artificial intelligence enable direct examinations. This study used a convolutional neural network to assess the intensity of colour contrasts in images of 5-star hotel lobby interiors with high levels of coherence and complexity. The results indicated that visually complex lobby interiors have less warm-cool and dark-light contrast but more pronounced complementary contrast than coherent lobby interiors. Additionally, a negative correlation was identified between complementary and warm-cool contrasts across all perspectives. These results underscore the potential influence of specific colour contrast types on the cognitive experience of interiority.

A Structural Model for Examining how Service Quality, Trust, Perceived Value, Customer Expectations Affect Customer Loyalty: A Case Study of 3- and 4-Stars Hotels in Durres, Albania

In the nowadays society, the tourism industry is rapidly expanding and becoming a global powerhouse. This study aims to determine the impact of service quality on trust, perceived value, and customer expectations within tourism sector, and its significant implications for customer loyalty. The primary objective is to investigate the relationships among these critical factors and their combined effect on customer loyalty. The focus is on the Albanian tourism industry, particularly on 3- and 4-star hotels in the city of Durres. Statistical analyses, including descriptive statistics, internal consistency, reliability, validity, correlation, and regression tests, were conducted to establish the relationships and validate the study. The survey was administered to 550 tourists who stayed in various 3- and 4-star hotels in Durres from May to July 2024. The study found positive relationships between service quality and trust, service quality and perceived value, and service quality and customer expectations. These variables are identified as precursors to customer loyalty. Received: 2 June 2024 / Accepted: 25 July 2024 / Published: 29 July 2024

PENGUKURAN PRAKTIK GREEN ACCOUNTING DALAM MEWUJUDKAN KEBERLANJUTAN USAHA (STUDI PADA INDUSTRI PERHOTELAN DI KOTA DENPASAR)

The hotel industry in Bali Province faces risks related to dependence on tourism, which can harm the environment and local communities. This research aims to understand the implementation of green accounting practices in achieving business sustainability, especially in the hotel industry in Denpasar City, Bali Province. Apart from green accounting practices, to achieve business sustainability, it is also essential to consider the dimensions of organizational size as influencing regulatory factors or moderating variables. The population in this study consisted of Head of Accounting who worked in five-star hotels in Denpasar City, Bali Province. Sample selection used a saturated sampling technique, which was included in the Non-Probability Sampling category. The quantitative data is obtained through a questionnaire with a Likert scale as a measurement tool, which the respondents fill in. The collected data was then analyzed using simple linear and moderated regression analyses (MRA). The regression analysis results show that implementing green accounting practices has a positive and significant impact on business sustainability. However, simultaneously, organizational size does not significantly influence the relationship between green accounting practices and business sustainability.

Analysis of Sustainable Tourism Practices and Sustainability Reports on the Websites of Environmentally Friendly Five Star Hotels in Antalya Destination

Analysis of Sustainable Tourism Practices and Sustainability Reports on the Websites of Environmentally Friendly Five Star Hotels in Antalya Destination

Influence of Strategic Leadership Styles on Performance of 3-star Hotels in Mount Kenya East Region

The study sought to evaluate the influence of strategic leadership styles on performance of 3-star hotels in Mount Kenya East Region. This study adopted a descriptive survey design on a target population of 21 hotels with a 3-star ranking. Census method was used to include 21 general managers, 21 supervisors, and 84 section heads. Quantitative data inform of questionnaires were used to get information from respondents. A pilot study at the Izaak Walton Hotel Embu County was conducted to establish validity and reliability. Descriptive statistics such as frequencies, percentages and mean were used to analyze linear regression. Inferential statistics such as Pearson correlation, model summary, ANOVA, and regression coefficients approaches were also employed. Data was presented using tables, figures, and explanations. The questionnaire findings revealed that 48(50%) of the respondents indicated that most of the management and control of the strategic implementation process of 3-star hotels occurred at top-level management. This was followed by 27(28%) of the respondents who indicated that management and control of strategic implementation process occurred at middle level. Additionally, majority of the respondents 47(50%) indicated very high and 35(36%) indicated that a democratic type of leadership leads to the most effective formulation of the business plan. However, 52(54%) and 30(32%) of the respondents indicated that bureaucratic leadership style was lowly and moderately used. The correlation coefficient of leadership styles r=0.910 at α < 0.024 and 99% significance level. It was concluded that the management has ensured that the leadership provided enabled the hotels to improve performance in regards to quality of services and utilization of shareholder’s resources. That notwithstanding, it was noted that most hotels practiced mostly bureaucratic leadership style that did not take into consideration the opinion of the workers on how formulated strategies could be improved. The study recommends that the management should attend leadership courses to learn about other critical leadership styles that can be applied to include junior staff in decision-making. The staff should also show interest in understanding how various strategies are formulated through close interaction with the managers. This would enable them to acquire invaluable knowledge and skills on the reasoning behind specific formulated strategies. The management should also develop institutional policies that encourage a staff representative into the board meetings to enable the opinion of the staff to be heard in an organized and respectful manner.

Factors influencing consumer behavior towards intention and the selection of luxury hotels in Malaysia using Theory of Planned Behavior

This study aimed to examine the impact of the Theory of Planned Behavior on Malaysian luxury hotel selection. To achieve this objective, the study examined the influence of attitude, subjective norms, perceived behavioral control, and fake reviews on the choice of luxury hotels in Malaysia. The study also investigates whether intention mediates the relationship between these variables and luxury hotel selection. The research method was quantitative in nature and to collect the necessary data, convenience sampling was used on an online questionnaire, resulting in 400 valid responses. The respondents were residents of Malaysia aged over 18 years old who had stayed at luxury hotels before, as they are qualified to answer the research objectives. For this study, four- and five-star hotels are considered as luxury hotels. The collected data were then analyzed using IBM SPSS version 26, using descriptive, regression, and mediation analysis through Hayes process. The results from the regression analysis revealed the predictive power of each variable, while the mediation analysis demonstrated that intention mediates the relationship between attitude, subjective norms, and perceived behavioral control in luxury hotel selection. According to this study, attitude, subjective norms, perceived behavioral control, and fake reviews influence luxury hotel choices. Intention significantly mediates the association between attitude, subjective norms, perceived behavioral control, fake reviews, and luxury hotel choices.

The Influence of Psychological Capital and Entrepreneurial Behavior on Employee Capability to Improve Pivot Business Strategy: Empirical Study of Star Hotels in Makassar City

The Influence of Psychological Capital and Entrepreneurial Behavior on Employee Capability to Improve Pivot Business Strategy: Empirical Study of Star Hotels in Makassar City

Does high employee performance trigger abusive supervision? Evidence from hotel businesses

ABSTRACT Drawing on the social comparison and moral exclusion perspectives and the social interactionist theory of aggression, this study investigates how employee performance affects abusive supervision through supervisor envy and perceived threat to hierarchy. Data were collected from employees in four- and five-star hotels in various provinces of Türkiye. The research hypotheses were tested by using Partial Least Squares-Structural Equation Modeling. The findings show that high employee performance significantly increases supervisor envy and threat to hierarchy. In turn, supervisor envy and threat to hierarchy significantly increase abusive supervision. Finally, supervisor envy and threat to hierarchy also mediate the impact of employee performance on abusive supervision. Given the lack of previous evidence on these paradoxical outcomes of high employee performance, the present study contributes to the business ethics and hospitality literatures.

Intellectual capital and organisational resilience in tourism and hotel businesses: do organisational agility and innovation matter?

ABSTRACT This paper investigated the impact of intellectual capital (IC) on organisational resilience (OR) in tourism and hospitality businesses, examining the mediating roles of organisational agility (OA) and innovation. A study was conducted at five-star hotels and category-A travel agencies operating in Egypt. 323 responses gathered from middle-level management using the survey methodology. Data was analyzed using PLS-SEM technique. Results revealed that IC positively affects OR, OA, and innovation. In addition, OA positively affects OR, and innovation positively affects OR. Moreover, the relationship between IC and OR was significantly mediated by OA and innovation. The study explored the role of OA and innovation in mediating the relationship between IC and OR, providing valuable insights into the existing Innovation Diffusion Theory framework. This study provides valuable insights for managers and policymakers in the tourism and hospitality industry, particularly in the context of five-star hotels and travel agencies.

Revitalizing Performance of Three Star Hotels in Machakos County, Kenya Through the Application of Turnaround Strategies

This study sought to assess the effect of turnaround strategies on performance of selected three-star hotels in Machakos County, Kenya. The specific objectives were to determine the impact of downsizing, divestiture, price bundling, and repositioning on the performance of three-star hotels in Machakos County, Kenya. The research was grounded on the balance scorecard theory, contingency theory, institutional theory, and resource-based view theory. The study adopted a descriptive research design. A total of 454 (Finance staff, HR staff, and Marketing staff, Guests) involved in operation of three-star hotels were targeted. A stratified random sampling technique was used to select a sample size of 135 respondents. Semi-structured questionnaires were utilized to gather primary data. A pilot study was done using 10 participants who were not involved in the final data gathering to check validity and reliability of study instrument. To explore the impact of the link between the independent and dependent variables, multiple regression analysis was performed. The study findings show that coefficient of correlation was 0.789, an indication that the study variables significantly influenced performance of three-star hotels. Coefficient of adjusted determination was 0.615 which translates to 61.5%. This indicates that variations in dependent variable was explained by the independent variables (downsizing strategy, divestiture strategy, price bundling and repositioning strategy). The findings also established that P-value was 0.001 which is less than 0.05 an indication that the study variables significantly influenced performance of three-star hotels. The study concludes that turnaround strategies significantly affect the performance of selected three-star hotels in Machakos County, Kenya. The hotel administrators should come up with reliable communication channels about the reasons behind the downsizing staff and offer support services for affected employees. The three-star hotels should conduct thorough due diligence before divesting any assets. This includes a comprehensive analysis of the financial implications, potential impact on market share, and considerations of the long-term strategic goals of the organization.

Analisis Inovasi Berbasis Teknologi Dalam Keunggulan Bersaing Pada Pengalaman Pelanggan Serta Loyalitas Pelanggan Di Industri Perhotelan Kabupaten Jember

This research aims to examine technology-based innovation in competition excellence, customer experience, customer loyalty in the hotel industry in Jember Area. So that through this research we can provide reference ideas for stakeholder partners, namely Hotel Indonesia Jember Branch and Restaurant Association (PHRI) and more specifically hotel services business actors as a reference in making policies in responding to hotel marketing strategies that correlate with customer practices and customer loyalty. This The research aims to find out and test technology-based innovation competitively excellence, customer experience, customer loyalty in the hotel industry (Case III Star Hotel Study in Jember Regency). The population of this study is Hotel guests. This activity stage begins with a survey, namely testing research instrument. After obtaining a valid instrument, the research team then left go to the field to dig up information by interviewing and distributing questionnaires to obtain primary and secondary data. The data obtained are processed using a statistical processing application program. The next stage is prepare a final report based on the results of data and scientific analysis publication as the output of this research.

The Analysis of service quality and price on consumer loyalty through customer satisfaction as a mediating variable during the Covid-19 transition period (case study of 4-stared hotels in Jember)

This research focuses on the Jember Branch of the PHRI (Indonesian Hotel and Restaurant Association) Association as the main reference in formulating hotel marketing strategy policies, both during the transition period of the COVID-19 pandemic and after. Quantitative methods using SPSS 21 were used in this study, with the population consisting of hotel visitors who had stayed at four-star hotels in Jember City. This research began by conducting surveys and testing research instruments. After obtaining valid instruments, surveys are conducted through interviews and questionnaires to collect primary and secondary data. The collected data is then processed using the SPSS statistical application. The next step is to compile a final report based on the results of data analysis, as well as produce scientific publications as an output of this research. The results showed that service quality has a significant influence on customer loyalty and satisfaction. In addition, price also affects customer loyalty and satisfaction at Four Star Hotels in Jember Regency. Customer satisfaction, in turn, affects customer loyalty, as well as mediates the relationship between service quality and price with customer loyalty to Four Star Hotels in Jember Regency.

Efficient Hotel Rating Prediction from Reviews Using Ensemble Learning Technique

Efficient Hotel Rating Prediction from Reviews Using Ensemble Learning Technique

The impact of authentic leadership on workplace bullying in the tourism and hotel industry: The mediating roles of psychological empowerment and organizational health

This study examines how workplace bullying (WB) is affected by authentic leadership (AL). It also investigates the mediating roles of psychological empowerment (PE) and organizational health (OH). Responses were collected from the employees of the five-star hotels and category (A) travel agencies in Egypt. 622 valid responses were collected and analyzed by PLS-SEM. The results depicted a negative link between authentic leadership and workplace bullying and a positive link between authentic leadership with psychological empowerment and organizational health. A negative link between psychological empowerment and organizational health with workplace bullying also existed. In addition, the results revealed a mediating role of psychological empowerment and organizational health in the relationship between authentic leadership and workplace bullying. This study contributes theoretically to bridging the gap in studies on AL, PE, and OH concerning WB, especially in the tourism and hotel industry. In practice, the research provides hotel and tourist enterprises with recommendations for improving the workplace environment.

Hotel’s customer empowerment, environmental corporate social responsibility, and online customer value co-creation to attain sustainable development goals (SDGs)

Purpose The hotel customers are conscious of the deteriorating environmental conditions and demand for online immersions. Hotels lack an exciting shift in customer behavior for augmented customer re-patronage intention (CRPI) especially in developing countries. This study aims to apply customer-dominant service logic (CDSL) to comprehend customers’ life-sphere contributing to some of the vital United Nations sustainable development goals (UN SDGs). In this essence, CDSL grasps the impact of customer empowerment (CE) and environmental corporate social responsibility (Env CSR) on customer re-patronage intention (C-RPI) with the mediating and moderating effects in Pakistan’s four- and five-star hotels. Design/methodology/approach A deductive approach is followed in which an online survey of 400 hotel customers was conducted using purposive and snowball sampling techniques to understand the practice of C-RPI and UN SDGs. Findings This study reveals that executing the UN SDGs in the hotel industry eventually boosts CE and Env CSR, further enhancing online customer value cocreation (O-CVCC) resulting in C-RPI. Both CE and Env CSR gain a complimentary/partial mediation by O-CVCC on C-RPI is also reported. Moreover, sensation seeking moderates the relationship between CE and O-CVCC. Yet, customer commitment does not moderate the relationship between O-CVCC and C-RPI. Originality/value This study highlights that C-RPI (i.e. SDG 11) enhances when Env CSR is taken care of (i.e. SDG 13), customers are empowered (i.e. SDG 5 and SDG 17) and cocreated online (i.e. SDG 9). To the best of the authors’ knowledge, this study is one of the first studies to empirically test the approaches in the hotel industry contributing to SDG 5, 9, 11, 13 and 17.

Analysis of Environmental Reporting Practices in Hospitality Industry in Ghana

Environmental reporting is a crucial tool for organisations to effectively communicate their environmental performance to stakeholders, foster transparency, and mitigate potential negative impacts. The study’s goal was to investigate environmental reporting practices in Ghana’s hospitality industry. The hospitality industry, despite its economic significance and environmental impact, is an excellent institution for environmental reporting studies due to Ghanaian problems and hospitality opportunities. This research employed a quantitative analysis of environmental disclosures from 192 hotels in Ghana. The researcher gathered data from annual reports, utility bills, and water bills, then conducted a systematic evaluation of these documents to gauge the extent and calibre of environmental reporting. The data was categorised into five groups using the Index of Environmental Disclosure (IED). Descriptive and inference statistics, such as measures of central tendency and dispersion, was employed to quantify and summarise the environmental disclosures. This allowed for a comprehensive assessment of present practices and the identification of opportunities for improvement in the Ghanaian hospitality industry. The study’s findings reveal the hostels’ environmental performance, with a high score of 75.52% for Environmental Policy and Initiatives. However, the study identified poor pollution management and reduction efforts at 38.44%. The Environmental Reporting Elements category scored 27.89%, which suggests more transparent reporting. The Environmental Audit and Compliance category scored 39.96%, indicating partial compliance. It emerged that a very modest positive correlation (r) of 0.12531 exists between hotel age and total disclosure, suggesting that as hotels age, their total disclosure increases marginally. The result shows significant variances in overall disclosure among the four hotel groups, with star ratings explaining much of the diversity: 2-star hotels have the lowerst mean total disclosure percentage, 3-star slightly higher, 4-star significantly higher, and 5-star highest. This positive correlation between hotel star ratings and environmental transparency shows that 4-star and 5-star hotels are more environmentally conscious. Sustainability in the hospitality industry requires environmental reporting to track progress, create standards, and drive continual improvement. This study offers valuable guidance to hotels, lawmakers, and other individuals or groups interested in promoting sustainability and transparency in the industry.

Unlocking organizational success in the hotel industry: the power of social exchange in HR practices

Purpose The purpose of this study is to examine the role of specific human resources (HR) practices (leadership, employee relations, employee safety, rewards and incentives and career opportunities) on organizational performance in the context of the Middle Eastern market, with a specific focus on the United Arab Emirates (UAE) hotel sector. Design/methodology/approach A comprehensive research methodology was used for this study. Two distinct questionnaires were crafted: one targeting 338 hotel employees who completed the HR practices survey, and the other for 109 general hotel managers who completed the organizational performance survey. All respondents were from five-star hotel establishments in the UAE. To validate the hypotheses, a multidimensional approach was adopted. This paper first applied factor analysis to understand correlations and groupings among the factors. This paper then undertook validity assessment by examining factor loadings, average variance extracted and the reliability values for all parameters. Discriminant validity was also carefully evaluated. Findings The results found that there is a direct correlation between leadership, employee relations and career opportunities, with boosted organizational performance. Contrary to prevalent assumptions, the data showed no discernible link between employee safety, rewards and incentives and the actual performance of organizations. The results highlight the crucial role of social exchange in interpreting the indirect relationship between HR practices and organizational performance. This insight offers a fresh perspective on the often-discussed 'black box' in HR research. Originality/value The novelty of this study lies in its intricate exploration of human resource management practices within a region experiencing swift socioeconomic transformations due to factors such as the significant expatriate presence and economic diversification. By underlining the significance of social exchange as a mediating factor, this research significantly contributes to the ongoing dialogue on HR-performance relationships, offering insights for both theoretical and practical applications in HR activities formulation in the context of the UAE.

Do training and motivation improve employee performance? Evidence from a five-star hotel in Siem Reap Province

Do training and motivation improve employee performance? Evidence from a five-star hotel in Siem Reap Province

The Impact of Transformational Leadership, Employee Satisfaction, and Employee Engagement on Employee Loyalty

Employee loyalty is an important part of managing a hotel business. So antecedents of loyalty are needed, suchas transformational leadership, employee engagement, and employee satisfaction. This research examines theinfluence of transformational leadership, employee engagement, and employee satisfaction on employeeloyalty. This research involved employees at four-star hotels with a total of 261 respondents. The data collectedwas analyzed using multiple linear regression analysis with the IBM SPSS 27 program. Research findings showthat transformational leadership does not affect employee loyalty. Meanwhile, employee engagement andemployee satisfaction significantly increase employee loyalty. Some of the limitations of this research are thatthere is no separation between back office employees and frontliners so it is difficult to determine the level ofaccuracy of the perceptions given. Apart from that, the data collection method uses self-assessment so data biasis very high.Keywords: Transformational Leadership, Employee Engagement, Employee Satisfaction and EmployeeLoyalty