Staff Attention Research Articles

Analysis of Visitor Satisfaction With Services at The Transportation Museum

This research examines visitor satisfaction with services at the Museum of Transportation using a qualitative approach. The study focuses on three main aspects: staff friendliness, information clarity, and the quality of facilities. Data were collected through in-depth interviews, direct observation, and documentation, with thematic analysis employed to interpret findings. Results show that most visitors are satisfied with the staff's hospitality and attentiveness, although some noted the lack of personnel in certain areas. Regarding information clarity, visitors expressed a need for more comprehensive and accessible resources, particularly in multilingual formats. Facility quality was perceived as satisfactory, especially in terms of cleanliness, but visitors suggested improvements in accessibility and the availability of supporting amenities such as rest areas and parking. This study highlights critical areas for service improvement and provides recommendations for museum management to enhance the overall visitor experience

“I Would Never Take My Pet to Someone I Didn’t Trust … My Pet’s Health Is My Health”: A Cross-Cultural Analysis of Evaluative Language in English and Italian Reviews of Veterinary Clinics

This study examines the linguistic and cultural characteristics of positive online reviews left by pet owners for veterinary clinics, with a comparative focus on English and Italian reviews. As pets increasingly become integral family members, online feedback has a significant impact on pet owners’ choices of veterinary services. Using a self-compiled corpus, this analysis employs corpus-assisted tools to explore how reviewers in each language articulate their experiences, expectations, and emotions, identifying thematic differences. English reviews prioritize interpersonal attributes such as kindness and empathy, frequently anthropomorphizing pets as “family members” or “babies”. Conversely, Italian reviews emphasize professionalism and technical competence, often commending staff expertise and attentiveness. The findings reveal cross-cultural distinctions in satisfaction expression, with English reviews highlighting emotional bonds and Italian reviews focusing on professional efficacy. These insights may inform strategies for veterinary clinics to better align communication with clients’ cultural expectations in various markets.

A case study on COVID-19 infected patient’s experience - challenging journey at Colombo East Base Hospital- Mulleriyawa

This study investigates the patient experience within the COVID-19 treatment centre at Colombo East Base Hospital, Mulleriyawa, amidst the global pandemic. A cross-sectional descriptive study was conducted over one month, involving 30 participants recruited through convenience sampling. Participants completed self-administered questionnaires assessing various aspects of care, including staff interaction, cleanliness, health education, counselling, and attention to health-related matters. Results indicate high levels of satisfaction among participants across multiple care domains, with the majority expressing satisfaction with staff interaction, cleanliness, health education, counselling, and attention to health-related matters. These findings underscore the healthcare delivery system's effectiveness in meeting patients' diverse needs and expectations during the pandemic. The study highlights the importance of patient-centred care in promoting positive patient experiences and outcomes, particularly in the context of public health emergencies. Recommendations include sustaining and enhancing best practices in healthcare delivery, prioritizing infection prevention and control measures, and promoting effective communication and patient education. By prioritizing patient-centred care and continuous quality improvement initiatives, healthcare providers can ensure the safety, satisfaction, and well-being of patients amidst crises such as the COVID-19 pandemic.

Evaluation of the post-COVID multidisciplinary outpatient clinic at the Pulmonary Division of the Cantonal Hospital Winterthur from the patient's perspective: a mixed-methods study.

This prospective study, conducted with patients from the multidisciplinary post-COVID outpatient clinic at the Pulmonary Division of the Cantonal Hospital Winterthur, aimed to investigate changes in patients' main symptoms, elements that aided in coping with the condition and satisfaction with the consulting and therapeutic interventions. After obtaining ethical approval, fifty patients were consecutively included in this longitudinal study, which incorporated three survey times post-consultation: t1 (0-7 days), t2 (4-8 weeks) and t3 (4-6 months). The survey comprised standardised questionnaires, including the Hospital Anxiety and Depression Scale, the Post-COVID-19 Functional Status scale and the Chalder Fatigue scale, along with study-specific questions regarding symptoms and reasons for consulting the post-COVID outpatient clinic. Additionally, ten patients were invited to participate in qualitative individual interviews at t2 and t3. The study was conducted between November 2021 and February 2023. The median age of the 50 participants was 47 years (IQR: 36-55), with 66% (33/50) being female. Most participants (66% or 33/50) reported no pre-existing conditions prior to COVID-19 infection, and only six patients required hospitalisation during the acute phase of their infection. Visits to the multidisciplinary post-COVID clinic occurred approximately eight months post-infection, with referrals primarily made by primary care physicians (82% or 41/50). The majority of patients experienced persistent tiredness, exhaustion and fatigue (94% or 47/50), along with reduced physical performance (82% or 41/50), while pain or breathing difficulties were less frequently mentioned. At t1, around half of the patients were fully or partially unable to work, a proportion that reduced to around a third by t3. Symptoms generally decreased over time, with significant improvements observed between t2 and t3. However, subjectively perceived cognitive limitations worsened or were reported more frequently over time. Most patients (96% or 48/50) felt well cared for throughout their consultations. In qualitative interviews, patients highlighted the medical staff's attentiveness and the time dedicated to consultations, which made them feel that their complaints were taken seriously and that they received appropriate information. The results confirmed that the multidisciplinary post-COVID outpatient clinic met most respondents' expectations. Patients found that the attentive interprofessional coaching was most helpful in coping with their illness. However, participants also noted long waiting times and expressed a desire for earlier admission to the clinic.

Rethinking assessment: the potential of ‘innovative’ or ‘creative’ assessments in history

Assessment forms an integral part of history education at all levels, throughout school, college and university. The process of assessing and being assessed occupies much time and attention of staff and students alike. Research demonstrates that diversifying assessment methods has the potential to enhance student engagement. However, assessment remains relatively traditional compared to innovation in other areas of history curricula. Opportunities to rethink assessment can feel limited, constrained by sector or institutional frameworks. This article uses practitioner research to advocate rethinking assessment in history, and asks how ‘creative’ or ‘innovative’ approaches to assessment can make this a more effective and meaningful process within a subject-specific context. The focus is history assessment in higher education in the UK, but the context, discussion and recommendations have wider reach, extending beyond disciplinary, educational sector and geographical boundaries. It demonstrates the potential, practicalities and possible pitfalls of alternative forms of assessment, using a case study of creative approaches to assessing history.

The cognitive and conative image in insular marine protected areas: A study from Galapagos, Ecuador

The present study aimed to identify the factors related to cognitive and conative image attributes in an insular marine protected area and determine which factors explain tourist satisfaction and behavioral loyalty. The research was conducted in the Galapagos Islands, a marine protected area in Ecuador, South America. A total of 407 tourist questionnaires were collected on-site, including national and foreign visitors, and factor analysis and ordinal logistical regression techniques were applied. The findings reveal four factors in the image attributes of insular marine protected areas: Staff Attention, Tourist Facilities, Nature, and Cultural Activities. Among the factors explaining satisfaction with the tourist destination, as well as the intention to recommend it and provide positive feedback, Nature and Staff Attention at the destination stand out. Meanwhile, the cultural activities factor best explains the intention to return to the destination.These findings enhance the academic understanding of the factors influencing the image of coastal and marine destinations, particularly in insular marine protected areas. They also offer valuable insights for destination managers, providing practical guidelines to improve destination images, thereby boosting tourist satisfaction and loyalty.

Analisis Pengaruh Servicescape Terhadap Kepuasan Pelanggan di Prima Freshmart Sekolah Vokasi IPB University

This research explores how service quality (servicescape) at Prima Freshmart, Sekolah Vokasi IPB University, affects customer satisfaction. Researchers surveyed 100 customers to gauge their perceptions of service quality and satisfaction. The results indicate that servicescape, as a whole, positively influences customer satisfaction. Among the servicescape dimensions, attentiveness and reliability emerged as the most influential. This suggests that customers value caring and dependable attitudes from the staff at Prima Freshmart. In conclusion, servicescape is a crucial factor for Prima Freshmart to consider in boosting customer satisfaction. Management should prioritize enhancing service quality, particularly regarding staff attentiveness and reliability, to cultivate a more satisfied customer base and encourage repeat business at Prima Freshmart.

DESIGN AND IMPLEMENTATION OF THE ACHIEVE SUCCESSFUL AGING HEALTH EDUCATION CONTROL INTERVENTION

Abstract Choice of comparison group was essential for participant recruitment and retention for the ACHIEVE Study and necessary to control for key components of the hearing intervention. The Successful Aging (SA) Health Education control intervention followed the protocol and materials developed for the 10 Keys to Healthy Aging (10Keys™), an evidence-based interactive health education program for older adults on topics relevant to chronic disease and disability prevention, previously implemented in other trials. The 10Keys contained up-to-date prevention guidelines based on the current recommendations from leading groups (e.g., United States Preventive Services Task Force, Centers for Disease Control and Prevention). To control for general levels of staff and participant time and attention, participants randomized to the SA control met individually with a 10Keys certified health educator who administered the program every 1-3 weeks, totaling four visits over ∼2-3 months. To match the contact schedule with the hearing intervention and promote retention, participants returned for booster sessions semi-annually. During COVID-19 restrictions, we delivered booster sessions by phone. Individually tailored session content included a standardized didactic education component (a 10Keys module) as well as activities, goal-setting, and optional extracurricular enrichment. To further enhance retention and perceived benefit, each session also included a 5- to 10-minute upper body extremity stretching program. We offered the SA control participants the hearing intervention and vice versa at the trial conclusion. Monthly committee calls ensured fidelity and allowed for troubleshooting any participant-related issues. Audio recordings of sessions delivered by health educators were reviewed monthly for quality control.

A description of Treacher Collins Syndrome in a Yemeni child. A case report

This article reports a mild case of Treacher Collins syndrome (TCS) in a ten years old child coming to the dental clinic in Ibb University from a distant rural area in Yemen. We described thoroughly the signs & symptoms of the case and proposed a treatment plane that we aimed to be followed .The purpose of this paper is to give informations about this malady because they are absent in medical literatures of this country and to bring medical staff attention to this rare condition.

Barnets bästa vid assisterad befruktning

The best interests of the child in assisted reproduction – assessments of parent potential in treatment with autologous and donor gametes Considerations of the welfare of the intended child in assisted reproduction include the assessment of candidates’ capacity to care for the child. Swedish legislation prescribes the evaluation of candidates’ psychological and social circumstances only when gametes from a donor are used for treatment. However, accounts of the evaluation process by fertility clinic staff indicate that candidates’ social and psychological circumstances are also considered in non-donor treatment. While legislation demands that a professional behavioural scientist is involved in the assessment for donor treatment, this is not the case for non-donor treatment. Candidates for non-donor treatment are reported as being evaluated by a counsellor only if they attract the negative attention of clinic staff through self-disclosed information or their behaviour during visits to the clinic. The outcome is an evaluation process in non-donor treatment that is non-transparent and therefore unpredictable for candidates. This article is based on focus group discussions with fertility clinic staff at four public clinics in Sweden.

The Effect of Nursing Intervention Based on HFMEA Model on the Prevention of Radiation Dermatitis: A Randomized Controlled Study

Radiationdermatitis is one of the most common complications in patients received radiotherapy. Previous studies shown that incidence of radiation induced dermatitis (RD) is 95%. HFMEA (Healthcare Failure Mode and Effect Analysis) is a new model of nursing management. Many studies reported that HFMEA could reduce incidence of complications and adverse events, and significantly improve patient satisfaction. From March 2023 to October 2022, patients received radiotherapy in our center were recruited in this study. Participants were randomly divided into control group (N = 60) and observation group (N = 60) in a ratio of 1:1. Patients in the control group were given routine skin care, health education before radiotherapy and skin care manual during radiotherapy. Based on the standard care, a HFMEA-based nursing intervention was adopted in the observation group by the following methods: Set up HFMEA care team. HFMEA team is composed of head nurses, wound specialist nurses, psychotherapists, etc. The members of the group searched the literature, case analysis and brainstorming to find out the potential failure reasons in every process of nursing radiotherapy patients in the past. Implementation of targeted measures to improve the corresponding: all patients with radiation dermatitis baseline assessment, focus on high-risk patients to shift, regular guidance medication, responsible nurses check the management of patients' skin every day to strengthen the attention of medical staff and patients' family members to radiation dermatitis. The degree of skin injury, pain and psychological status were compared between the two groups at the end of radiotherapy. A total of 120 patients were enrolled in this study. Grade 1 RD was the most common in the observation group at the end of radiotherapy, and Grade 2 and 3 skin RD were less in the observation group than in the control group. There was not significant difference in the scores of SAS and SDS between the two groups before and after nursing (P > 0.05). In the observation group, the SAS scores (44.10±11.25 vs. 32.29 ± 7.72, P = 0.016) and SDS scores (40.98 ± 9.12 vs. 30.11 ± 5.23, P = 0.013) were significantly higher than the control group after nursing(P<0.05). The scores of SAS and SDS in the Observation Group were significantly lower than those in the control group. The scores of SAS in the Observation Group VS the control group were 32.29 ± 7.72 VS 39.09 ± 9.37 after nursing, SDS scores of Observation Group VS control group (30.11 ± 5.23 VS 38.76 ± 7.52, P<0.05). The visual analogue scale (Vas) score in the observation group was significantly lower than that in the control group (2.37 ± 0.45 VS 4.02 ± 0.53, P & Lt; 0.001), and the satisfaction degree of patients in the observation group was significantly higher than that in the control group (96.67% VS 80%, p = 0.004). HFMEA model could effectively reduce incidence of RD, eliminate negative emotion, relieve pain and improve nursing satisfaction.

Научно-методическое обеспечение теоретических основ медитативной тренерской практики в современном каратэ

The article presents research material, the purpose of which was to justify the need for scientific and methodological support of the theoretical foundations of meditative coaching practice in modern karate. A pedagogical experiment was conducted, in which the task of substantiating the influence of motivational efficiency on the level of psychological "burnout" of university students, combined with the study of basic respiratory meditative techniques, was solved. When preparing undergraduates and graduate students in universities, the attention of the teaching staff should be focused not only on physical and spiritual-philosophical training, but also on the development of knowledge of the meditative foundations of the teaching-training and educational process of karate. The development and improvement of meditative technologies, as a rule, contributes to the effective implementation of educational and training activities of karate athletes, and is an important factor in their professional activity. It was possible to establish a reliable relationship between high-quality meditative technologies and pedagogical foundations, as a method and means of psychological training of bachelors at the university.

Centering Indigenous Perspectives in Library Collections: A Lesson in Cultural Humility

Abstract: After Indigenous students at the University of Nevada, Reno brought concerns about the monograph collections to the attention of library staff, the authors set out to determine how they might center Indigenous perspectives in the collections. They conducted a mixed-methods study through a collections analysis and a focus group with Indigenous students and alumni. The authors modified the study design, originally conceived as a participatory action research project, as they became more aware of their own positionality and the extent to which deeply embedded colonialism and whiteness impacted a participatory project. Results indicate that the Indigenous collections are old, with a significant amount of racist or problematic content, and that the library and library collections were largely inaccessible to the participants due to a lack of awareness about library discovery, a lack of relevant materials, or deeply embedded colonial structures. Additionally, this study highlights the role of cultural humility in research.

'Patient unable to express why he was on the floor, he has aphasia.' A content thematic analysis of medical records and incident reports on the falls of hospital patients with communication disability following stroke.

People with communication disability following stroke are at risk of falls during inpatient rehabilitation. However, they are often excluded from hospital falls research, and little is known about the circumstances or outcomes of their falls to inform risk management strategies. To examine hospital medical records and incident reports relating to falls of patients with communication disability following stroke for content codes, categories and themes relating to communication. This medical record chart review examined data on 72 patients and 265 falls. A content thematic analysis was used to identify how patient communication is characterized in relation to falls, and their prevention and management strategies. The data reflected that staff viewed patients having difficulty following simple instructions as contributing to falls. Gaining the attention of staff and communicating basic needs were also considered to be contributing factors for falls. Patients were often described as experiencing a fall when taking a risk or attempting to address an unmet basic need. Furthermore, written notes for patients with more severe communication disability reflected that the patient's communication impairments prevented staff from establishing the circumstances of some falls and complicated the assessment for injury following a fall. The medical records and incident reports of patients with communication disability following stroke reveal that hospital staff recognize the impact of communication disability as potential risk factors for falls for this group. It was difficult for staff to report the circumstances of the fall for patients with severe communication disability. Despite the recognition of communication as a potential contributing factor, few medical record entries documented strategies related to communication interventions to improve patients' ability to understand instructions, gain attention or communicate basic needs. What is already known on the subject People with stroke are at a high risk of falls during their hospital admission. However, little is known about the circumstances of their falls and the influence of communication disability on these falls. What this paper adds to existing knowledge Patients with communication disability have unique factors that contribute to their falls in the hospital. Patients were described as experiencing a fall when taking a risk or attempting to address an unmet need, and these falls were often related to a patient's difficulties communicating their basic needs, gaining attention from staff, and following simple instructions. What are the potential or actual clinical implications of this work? Communication disability as a risk factor for a fall, and fall prevention strategies tailored to the communication disability, were typically identified and documented by physiotherapists, occupational therapists and nursing staff. The inclusion of speech pathologists in fall risk assessment, management, and prevention strategies may provide crucial information regarding the patient's communication disability that may enhance their fall prevention plan.

EMOTIONAL AND PSYCHOLOGICAL COMPONENT TRAINING OF EDUCATORS IN MODERN CONDITIONS

The emotional states we experience during a war are a normal reaction to abnormal events. Given the circumstances and realities of today, constant monitoring of news on social media gives a person the illusion of control and confidence that as long as you follow the latest news, bad events cannot take you by surprise. Thought-scrolling is the tendency to watch and read bad news, despite the fact that it depresses, upsets and demoralizes a person. They cannot influence events, but they can realize them, accept them, but react to the circumstances in their own way and get out of the stressful state in different ways.&#x0D; Trying to adapt to new realities and living conditions, our body goes through certain stages of stress, which depend on the level of body resistance; duration of stressor exposure; personal perception of the stressor; and adaptive flexibility.&#x0D; There are three stages of stress development: anxiety, increased general resistance (resilience) and exhaustion, which have their own manifestations and characteristics. A threatening situation, or even the expectation of such a situation, causes negative emotions, and awareness of the threat requires a person to mobilize all his or her strength to overcome the stress factor provoked by thought scrolling.&#x0D; Given the above, one would like to draw the attention of academic staff to the emotional state of students during martial law, as well as the role of instructors in the process of teaching and communicating with students in modern realities, in the context of war.&#x0D; Research and teaching staff of higher education institutions should take into account the fact that students, adapting to the new social and political realities of today, may feel emotionally unstable. The teacher should give hope and talk about values: their own, family, and life values. Communicate with the student from the point of view that hope is about the Light that conquers the darkness, despite pain and loss. And understanding this should be a motivation for the student to learn, move forward and overcome their fears, worries and troubles.

Policy on sexual abuse: A survey study amongst managers of care facilities for individuals with intellectual disability in the Netherlands

AbstractIndividuals with intellectual disability living in a care facility are at high risk of sexual abuse. Formal policies on sexual abuse within these care facilities and their effective implementation are a prerequisite to reducing the risk of sexual abuse in this group. The present study aimed to determine the state of affairs in this regard in the Netherlands and identify areas of improvement regarding both policy formulation and implementation. An online survey was sent to the management boards of 129 Dutch care facilities for individuals with intellectual disability. Sixty‐nine managers completed the survey on behalf of their care facility. Descriptive statistics were used to characterize the state of affairs regarding policies on sexual abuse. Areas of improvement reported by the managers were examined qualitatively by thematic analysis. Most care facilities complied with the national legal requirements on sexual abuse, which include the availability of a protocol on sexual abuse and mandatory reporting. It varied across the care facilities to what extent the protocols on sexual abuse are brought to the staff's attention and used in practice. About half of them provided no staff training on the protocol on sexual abuse, while nearly one‐third of the care facilities provided no organizational protective factors on sexual abuse, such as a special‐task official on sexual abuse, sexuality or sexual abuse department, or cooperation with the vice squad. Most areas of improvement reported by the managers pertained to the need for staff training and the improvement of practical use of policies and protocols on sexual abuse. In conclusion, the availability of policies and protocols on sexual abuse in care facilities for individuals with intellectual disability does not guarantee a caring culture in which these policies and protocols are implemented effectively, and in which sexual abuse is prevented and detected in a timely way.

Current status and research advances on catheter-associated urinary tract infection in burn patients

Catheter-associated urinary tract infection (CAUTI) is one of the common nosocomial infections in burn patients. It not only extends the length of hospital stay of patients, increases the economic burden on family and society, but also seriously affects the prognosis and quality of life of patients, increases the risk of death of patients. In this paper, the epidemiological characteristics, influencing factors, and prevention measures of CAUTI in burn patients are reviewed to draw high attention of clinical medical staff and to provide some reference for clinical practice.

Psychological Burden of Patients with Head and Neck Cancer Undergoing Radiotherapy and Their Family Caregivers: A Cross-Sectional Survey.

The consequences of Head and neck cancer (HNC) affect both the person who receives the diagnosis and their family caregivers (FCs). To investigate the psychological status of patients and their FCs, and the burden of the FCs during radiotherapy. This cross-sectional study was conducted with a questionnaire survey by convenience sampling method. Patients with HNC and their caregivers (both N = 85) from the radiotherapy department of our hospital were recruited between March 2021 and March 2022. The Hospital Anxiety and Depression Scale (HADS), the Chinese version of the Connor and Davidson Resilience Scale (CD-RISC), and the Zarit Burden Interview (ZBI) were used to assess the symptoms of anxiety and depression, psychological resilience, and the impact of care work, emotions and social lives of participants. Pearson's correlation analysis and a Mann-Whitney test were used to analyse the association between the HADS and the CD-RISC scores of the patients. About half of the patients (56.47%) and the caregivers (62.35%) have had anxiety. The average HADS-Anxiety scores, HADS-Depression scores, and CD-RISC scores of the patients with HNC were 7.4±1.9, 6.4±2.2, and 56.8±12.6. The "Strength" and "Resilience" scores of the patients were inversely related to their HADS anxiety scores (p < 0.05). The "Resilience" and "optimism" scores of them were inversely related to HADS depression scores (p < 0.05). The average ZBI score of the caregivers was 23.8±10.1; HADS anxiety scores and HADS depression scores of the caregivers were positively associated with total ZBI scores and individual burden scores (p < 0.05). More than half of patients with HNC undergoing radiotherapy have anxiety, and about a third have depression. The anxiety and depression status of the FCs of patients with HNC undergoing radiotherapy is related to caregiver burden, deserving the attention of clinical medical staff.

Determinants of Patient-Perceived Primary Healthcare Quality in Lithuania.

Patient-centered care is considered to be one of the essential pillars of a modern healthcare system. Thus, quality assessment based on patients' perceptions, views and experiences in their journey through the healthcare system is recognized as one of the key principles for quality improvement initiatives. Measuring patient satisfaction can be confounded by expectations and prior experiences, which can be at least partly overcome by evaluating patient-perceived healthcare quality (PPHQ). Understanding the principal constituents of PPHQ may aid healthcare professionals and decision makers in the healthcare management process and help in creating instruments to meaningfully measure patient feedback. Herein, we aimed to analyze the primary determinants of PPHQ and their interactions, with a focus on patient experiences and healthcare accessibility, using the example of Lithuanian primary healthcare. For this purpose, we conducted a cross-sectional representative telephone survey that included a total of 1033 respondents (48% male) who had encountered primary healthcare during last 3 years. Survey questions consisted of sociodemographic characteristics, patient perceptions of healthcare service provision, patient experiences, self-reported health status and overall PPHQ ranked with a 5-point Likert scale as the primary outcome. The classification-regression tree (CRT) technique was used to analyze the relationship between different explanatory variables and PPHQ, as well as their relative importance and interactions. The majority of respondents (89%) evaluated PPHQ as acceptable or good. CRT analysis identified staff behavior, organizational accessibility and financial accessibility as the most important factors affecting PPHQ. Importantly, the latter factors surpassed the effect of other known PPHQ determinants, such as sociodemographic characteristics or health status. Further analysis has revealed that the relative importance of staff behavior, including understanding, attention and empathy, increased when more problems with organizational accessibility were encountered. In conclusion, our study suggests that PPHQ in primary healthcare may primarily be determined by organizational and financial accessibility and staff behavior, which may also act as an important mediating factor.

Methodological Activity in the Web Space: Results of the Research

The purpose of the research is to study the opinion of library specialists on the use of methodological resources posted on libraries’ websites and portals, social networks and blogs, and the frequency of access to them. The article gives the results of this survey. The respondents were heads and employees of libraries, representatives of methodological services. The total of 754 respondents took part in the survey. The answers of the employees of methodological services were analyzed separately. It was found that in order to obtain professional information, respondents more often go to the “Professionals” / “Colleagues” section on the library’s official website. According to the survey, heads of the libraries and methodological service employees partially had the same requests with which they applied to the “Professionals” / “Colleagues” section. They were looking for webinar recordings, full texts of regulatory documents, announcements of professional events, scenarios of events, information on advanced training courses. The main attention of library staff was focused on access to full texts of scripts for events, recordings of webinars and announcements of professional events. For library employees, it was important to have access to up-to-date information that reflected the current problems of libraries with detailed comments and explanations. The majority of respondents indicated the ease of navigation and information search on the libraries’ websites or portals in the “Professionals” / “Colleagues” section. Some survey participants identified problems in accessing professional information on the library’s website. It was concluded that professional information posted on the websites and portals of libraries needed structuring and clarifying entries used.