PurposeThe long-span continuous rigid-frame bridges are commonly constructed by the section-by-section symmetrical balance suspension casting method. The deflection of these bridges is increasing over time. Wet joints are a typical construction feature of continuous rigid-frame bridges and will affect their integrity. To investigate the sensitivity of shear surface quality on the mechanical properties of long-span prestressed continuous rigid-frame bridges, a large serviced bridge is selected for analysis.Design/methodology/approachIts shear surface is examined and classified using the damage measuring method, and four levels are determined statistically based on the core sample integrity, cracking length and cracking depth. Based on the shear-friction theory of the shear surface, a 3D solid element-based finite element model of the selected bridge is established, taking into account factors such as damage location, damage number and damage of the shear surface. The simulated results on the stress distribution of the local segment, the shear surface opening and the beam deflection are extracted and analyzed.FindingsThe findings indicate that the main factors affecting the ultimate shear stress and shear strength of the shear surface are size, shear reinforcements, normal stress and friction performance of the shear surface. The connection strength of a single or a few shear surfaces decreases but with little effect on the local stress. Cracking and opening mainly occur at the 1/4 span. Compared with the rigid “Tie” connection, the mid-span deflection of the main span increases by 25.03% and the relative deflection of the section near the shear surface increases by 99.89%. However, when there are penetrating cracks and openings in the shear surface at the 1/2 span, compared with the 1/4 span position, the mid-span deflection of the main span and the relative deflection of the cross-section increase by 4.50%. The deflection of the main span increases with the failure of the shear surface.Originality/valueThese conclusions can guide the analysis of deflection development in long-span prestressed continuous rigid-frame bridges.