This study carries out a comprehensive comparison between design and monitoring results in a building located in Innsbruck, Austria, with the focus on the user influence as an important part of a fault detection strategy. The space heating consumption shows a difference from the design (of 11 kWh/(m2a)), with an excess of 22 kWh/(m2a) in 2019 and 28 kWh/(m2a) in 2020. Contrarily, monitored energy consumption for domestic hot water and appliances are lower than the design. Electricity consumption for mechanical ventilation and photovoltaic production are similar to the design. A fault detection and diagnosis analysis is carried out at building and room level (apartments and common rooms), studying the correlation between the energy consumption and temperature of the corresponding space. Several methods are tested to identify the rooms with non-standard behaviour with respect to window ventilation, setpoint temperature and a combination of them and their influence on the space heating demand. The analysis assesses an influence of the occupants behaviour (in terms of higher window ventilation and setpoint temperature) of 20–32% on the space heating demand, which does not entirely justify the high mismatch between measured and design values. Combinations of known, likely and possible causes for the higher monitored space heating are investigated and show the upper and lower bound of user behaviour and building deficiencies.
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