Solid waste generation is an inevitable outcome of anthropogenic activities, which is an issue of concern in Zimbabwe. Among other challenges, inadequate finance is a key challenge to reach sustainable waste management. This study focuses on residents’ willingness to pay for improved solid waste management services. Analytical case study research design, employing quantitative and qualitative data collection, analysis and presentation was adopted. Data was collected using questionnaires, interviews, observations while analysis was done using SPSS and content analysis. Results indicated that most respondents were house owners (53.92%) and 46.08% were tenants. Solid waste generated consists of hazardous and non-hazardous waste. Solid waste collected by the city council (57.84%), private collectors (36.27%) while remaining is collected by other individuals and scavengers. Interviews and questionnaires outcomes denote that solid waste was collected once a week (43.14%), twice a week (3.92%) and rarely collected (38.24%). Solid waste is disposed through open dumping, burning, pits and landfilling, although most of the disposal strategies pose environmental health problems. Solid waste mismanagement is attributed to lack of awareness, weak legal framework and shortage of resources, specifically finance. Questionnaire respondents (66.67%) argued that proper solid waste management is important and needs to be improved. Participants (65.69%) revealed that they were willing to pay for improved solid waste management, however, 34.31% were unwilling. Willingness to pay for improved solid waste management was determined by educational level and house ownership status. Improving residents’ willingness to pay for proper solid waste management requires an integrated approach and increasing residents' awareness.
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