Social Welfare Delivery Research Articles

A Proposal for Integrated Information System of Municipal Welfare Development Office Using Data Mining Methods for Decision Making Support

Technology's pervasive influence shapes contemporary communication, learning, and societal interactions. While its advancements bring benefits, they also pose challenges. This study addresses the complexities of technology in social welfare delivery, focusing on the Municipal Social Welfare and Development Office (MSWDO) of Placer, Surigao del Norte, Philippines. The current system of MSWDO faces operational hurdles particularly in managing social protection programs efficiently, leading to delays and frustrations among beneficiaries. Using a mixed-method approach, the study reviews the current provision through an online survey completed by the respondents selected by purposive sampling method. The findings show that respondents have a high level of agreement for the provision of an enhanced integrated information system. The proposed system, with the utilization of data mining techniques such as clustering, classification, and association rule method, can cater to Cash Assistance Budget Monitoring and Sectoral Records Digitalization. The recommendations prioritize Focal Persons, enhanced communication tactics, regular evaluations, and program designs that are adapted to meet local needs. The significance of digital solutions in optimizing social welfare delivery. By implementing recommended features, the MSWDO can enhance program efficiency, responsiveness, and impact, thereby better serving the community and maximizing resident welfare

Civil Society Perspectives on Rights and Freedoms in the Association of Southeast Asian Nations

Abstract This pan-regional analysis of non-governmental organisations’ (NGO) perspectives on the contemporary factors which constrain or repress civil society in the Association of Southeast Asian Nations (ASEAN) is based on United Nations’ Universal Periodic Review (UPR) data. It shows that, paradoxically, whilst the majority of ASEAN states have ratified the International Covenant on Civil and Political Rights (ICCPR) that upholds civil society’s political role in promoting rights and democracy, this is inimical to the region’s political elites who regard civil society’s primary function as non-political delivery of social welfare and development. This disjuncture results in repression, performativity, and legitimation. The UPR data reveal an ever-shrinking civil space. Civil society, including human rights defenders (HRD s), faces a raft of rights pathologies, including threats, violence and murder—as well as increasing state restrictions on freedom of association and expression. This is compounded by impunity for offenders, corruption, and government inaction following earlier UPR recommendations.

Navigating Challenges: The Difficulties Faced by Rural NGOs in Empowering Orphaned Children in Zimbabwe

Non-governmental organizations (NGOs) have emerged as pivotal actors in social welfare delivery across developing countries owing to state capacity gaps. However, NGOs often struggle to achieve the intended benefits and long-term impacts, especially in rural community settings. This study aimed to investigate the organizational and environmental challenges experienced by NGOs in implementing programs for orphaned and vulnerable children (OVCs) in Zimbabwe. It focused on an NGO serving over 3,500 OVCs through educational, health, and psychosocial support initiatives in Masvingo province since 2003. Despite its benevolent goals, its efforts were hampered by myriad constraints. A qualitative case study approach was employed, involving interviews with five key personnel, two focus groups with field volunteers and area supervisors, a survey of 28 beneficiaries, and document review. The results showed that there were severe shortages of professionally trained staff who could work in rural areas, severe funding limitations due to limited church grants, unreliable data on target OVCs that made planning and monitoring more difficult, random government hostility through suspensions and too much red tape, and a strong dependence on beneficiaries. While aligning with scholarly critiques of NGO limitations, findings also highlighted the NGO's enduring relevance from proximity to the grassroots. To enhance organizational effectiveness, priorities include capacity building, donor diversification, low-cost monitoring technologies, coordinated government engagement, and fostering beneficiary self-reliance. This empirical inquiry provides original insights to advance the public goods theory on factors undermining NGOs' effectiveness in filling welfare gaps despite trust advantages. The results can inform strategies adopted by practitioners to surmount barriers and achieve public service missions

When means‐testing meets work‐testing: A multi‐level institutional analysis of claiming in‐work benefits in Hong Kong

AbstractWhile there is a growing body of literature on the lived experiences of people in poverty, their interaction with the welfare delivery system at different levels is still under‐theorised. This article presents a multi‐level institutional framework to qualitatively study the low‐income families' experiences in claiming in‐work benefits (IWBs). Considering the Low‐income Working Family Allowance (LIFA) in Hong Kong as an extreme case of IWB's residualism and productivism, the findings suggest that LIFA claimants faced cycles of counter‐productive re‐assessment in their everyday frontline practices, and underwent organisational barriers in workplaces and families in collecting the proofs required by the means‐testing and work‐testing procedures. These experiences were linked to Hong Kong's macro‐systemic contexts that prioritised long working hours and strict targeting of low‐wage breadwinners. This study contributes to the literature by linking social policy implementation and welfare delivery to claiming experiences, and empirically reveals the complexities of IWBs using means‐tests and work‐tests.

A study on establishment of a social welfare delivery system to support households in crisis

A study on establishment of a social welfare delivery system to support households in crisis

An Exploratory Study on the Challenges Encountered and Strategies Employed by the Philippine Child Caring Agencies Amidst COVID-19: Social Work Administration in the New Normal

This paper presents the experiences of Child Caring Agencies (CCAs) in the Philippines that offer free residential care services for Children in Need of Special Protection (CNSP) amidst the COVID-19 pandemic. It discusses the challenges encountered and strategies employed in managing and operating the residential care facilities for children. The results show implications for the conduct of social work administration and the delivery of social welfare and services in residential settings.

Diagnosis and Legal Consideration of the Social Welfare Service Act -Focusing on the improvement of the role and function of the private social welfare delivery system-

우리 헌법은 제34조 제1항 및 제2항을 통해 모든 국민에게 ‘인간다운 생활을 할 권리’를 보장하고 있으며, 그 실효성을 확보하기 위하여 국가의 ‘사회보장·사회복지의 증진에 노력할 의무’를 규정하고 있다. 따라서 국가는 모든 국민이 인간다운 생활을 할 수 있도록 최저생활을 보장하고, 국민 개개인이 생활의 수준을 향상시킬 수 있도록 제도와 여건을 조성하여 형평과 효율이 조화를 이룬 사회복지사업을 시행함으로써 복지사회를 실현할 의무를 가진다. 이러한 의무에 따라 국가는 사회복지사업에 관한 기본적 사항을 ｢사회복지사업법｣으로 규정하여 국민의 인간다운 생활을 할 권리를 보장하고, 민간주체들과 협력하여 지역사회복지체계를 구축함으로써 사회복지의 증진에 노력하고 있다. 즉, ｢사회복지사업법｣은 다양한 영역의 사회복지사업에 공통적으로 적용될 수 있는 일반적 사항들, 특히 민간사회복지 영역의 주축이 되는 사회복지법인 및 사회복지시설에 관한 근거 규정을 통해 지역사회복지사업을 실시하고 있다. 한편, 국가가 민간영역을 통해 사회복지증진 의무를 이행함에 있어서는 사회복지 전반의 제도와의 형평성 및 정합성을 고려하여 규제와 지원 등의 내용이 균형을 이룰 수 있도록 해야 한다. 그러나 우리나라 사회복지사업은 사회복지법인 및 시설이 정부 등 공적 재원의 지원을 받아 사회복지서비스를 제공하는 형태로 운영되고 있다는 점에서 물적·인적 관리와 운영에 있어 정부의 각종 관여를 받고 있다. 이러한 점은 사회복지사업을 수행하는 조직 및 운영 주체의 역할을 위축시켜 다양한 복지 수요에 대응하기 어렵게 만드는 원인으로 작용하고 있다. 특히 2000년대 후반, 사회서비스 환경이 급변기를 맞으며 새롭게 도입되는 복지서비스의 전달체계가 기존의 전통적인 복지서비스 전달체계와 중첩적으로 작용되면서 규제 사각지대의 문제가 발생하고 있다. 이에 따라 사회복지법인 및 시설의 기능과 역할, 지속성, 발전 방향 정립을 통한 정책적·제도적 변화를 ｢사회복지사업법｣에 반영시켜야 할 필요성이 제기되고 있다. ｢사회복지사업법｣의 입법목적은 정부의 공공성과 민간의 자율성을 결합하여 탄력적이고 발전적인 사회복지 전달체계를 구축함으로써 지역사회복지 욕구에 따른 실질적 복지를 실현하는데 있다고 볼 수 있다. 그러므로 사회복지사업 각 분야에 걸친 공통적이고 기본적인 사항을 규정하고 있는 ｢사회복지사업법｣이 이제는 단순히 민간 사회복지사업 운영주체를 관리·감독하는 공급자 규제 및 법 집행 강화 중심의 법에서 벗어나 변화하는 복지환경을 반영해 나가야 한다. 이를 위해서는 민간 사회복지전달체계를 아우르는 ｢사회복지사업법｣이 총칙적인 역할을 충실히 이행할 수 있도록 사회복지사업 주체의 법적 기능, 역할, 조직, 운영 및 관리, 책임, 협력, 지원, 권리보호, 구제 절차 등 일련의 과정이 내실 있게 규범화되어야 할 것이며, 이를 통해 민간 사회복지영역을 담당하는 다양한 주체들이 각 나름의 독자적인 자율성을 가지고 본래의 사회복지사업을 효과적으로 실현할 수 있도록 해야 한다. 다양한 형태의 사회복지 수요가 증가함에 따라 근본적인 사회서비스 개선방안 마련이 요구되고 있는 오늘날, 종래의 공공과 민간, 행정과 집행 등 수직적·수혜적 공급 측면의 접근에서 탈피하여 지역사회복지 전달체계 중심의 다각적, 통합적 관점에서의 전략적인 접근이 필요한 시점이다.

In or against the state? Hospitality and hostility in homelessness charities and deportation practice

AbstractThis paper examines how deportation became a solution to rough sleeping in pre-Brexit England. It identifies relationships between the social regulation of vulnerable and marginalised adults, contemporary governance arrangements and bordering practices characteristic of Britain's ‘hostile environment’. Drawing on media reports and grey organisational literature, the focus of discussion is events across 2015–2018 in which three London-based charities were criticised for working with the Home Office to deport homeless migrants under its European Economic Area Administrative Removal policy. The overall tenor of criticism was that collaboration with the government compromised the organisations’ independence and charitable missions and aims. This diminished their capacity to both advocate for vulnerable adults and effectively challenge oppressive state practices. The paper observes how state and nonprofit relations structure institutional and socio-legal responses to marginalised and ‘othered’ adults through commissioning and contracting mechanisms. It demonstrates that the social and legal control of homeless migrants may be differently constituted by institutions delivering services in relation to citizenship, vulnerability and marginalisation. This analysis incorporates a broader appraisal of institutional motivations, values and beliefs in social welfare delivery, including the historic role of charitable agencies in the criminalisation of social welfare users. Taken together, the paper offers an interdisciplinary critique of the relationships between border control, neoliberal governance and the sociocultural and historic construction of homeless migrants.

Transparency, exclusion and mediation: how digital and biometric technologies are transforming social protection in Tamil Nadu, India

ABSTRACT What are the effects of biometric and digital technologies on social protection for the poor in India? Drawing on ethnographic research from rural Tamil Nadu, this paper presents evidence of how new technologies are experienced by beneficiaries of the Public Distribution System (PDS), and analyses the impacts of technology innovations on transparency, exclusion and mediation. The authors focus on the implementation of ‘smartcards,’ new digitised and Aadhaar-enabled ration cards, introduced in ration shops across Tamil Nadu in 2017. They first document how digitised smartcards and mobile text messages transform transparency for beneficiaries by introducing new opacities and information gaps. They then demonstrate how a lack of transparency (re)produces forms of exclusion that remain a challenge under the automated PDS. Finally, the paper highlights how novel forms of kin and non-kin mediation play a mitigating role in accessing PDS, and constitute a vital part of the infrastructure underpinning social welfare delivery.

장애등급제 폐지에 따른 개편된 장애인 전달체계 분석 및 개선방안에 대한 고찰 - 사회복지전달체계 구성원칙을 중심으로 -

본 연구의 목적은 장애등급제 폐지에 따른 개편된 장애인 전달체계 분석을 통해 문제점을 도출하여 그에 따른 개선방안을 모색하기 위한 것이다. 이를 위해 사회복지전달체계 구성원칙인 통합성, 접근성, 전문성, 적절성에 의거하여 개편된 장애인 전달체계 구조와 내용을 분석하였다. 연구결과, 첫째, 읍면동 단위에서 원스톱 서비스 지원체계 구축, 통합적인 서비스 제공에 대해서는 통합성이 높았지만 민관 협력체계 구축 가능성 측면에서의 통합성은 낮은 것으로 분석되었다. 다만 시군구 단위에서 장애인전담 민관협의체를 설치하여 장애인 사례관리를 위한 공공과 민간 협력체계의 기반을 마련하고 서비스 제공이 가능하다는 점은 통합성을 높이는 요인으로 파악되었다. 둘째, 읍면동 단위에서 찾아가는 장애인 상담 강화, 서비스 신청 시 맞춤형 상담 시뮬레이션, 타 기관 의뢰서비스 등을 활용한 점은 접근성을 향상시켰다고 볼 수 있다. 셋째, 장애인 전문인력 확보 측면에서는 전문성 수준이 낮은 것으로 평가되었다, 넷째, 법적 근거 마련에서는 적절성이 높으나 추가적 예산이 투입되지 않은 점은 적절성이 낮은 수준으로 분석되었다. 이에 본 연구결과를 토대로 개선방안을 제시하였다.

Welfare Reform, Protest and Stability in the Light of Reforms of Old-Age Pensions, Housing and Primary Education

Meeting popular expectations for social welfare delivery is one of the pillars upon which the current Russian regime bases its legitimacy. At the same time, the authorities try to transfer responsibility and costs to citizens and transfer service delivery to commercial actors. This article addresses the relationship between welfare reform and political stability in Russia. The discussion is based upon case studies of three large-scale reforms of pension, education and housing policies in 2014–2019. The reforms are analyzed in the light of mechanisms often referred to as “neo-liberal”: public budgets are relieved by making citizens pay more out of their own pockets, and tasks that used to be public are transferred to non-state actors or people’s self-organizing. The article identifies how the population reacts to the introduction of such mechanisms. It discusses the extent to which core reform mechanisms are challenged and original reforms modified in response to resistance.

The Experiences of Human Service Managers in Contexts of Change and Uncertainty

ABSTRACTAgainst a background of rapid and widespread changes to the delivery of human services and social welfare, this paper reports on a study into the experiences of managers of human services organisations. Within an interpretive methodology, the research utilised focus group and interview methods to examine the relevance and need for business, finance, and management skills from the perspective of managers in the human services. Results indicate that managers of human service organisations need advanced business, management, and finance skills to deal with change and uncertainty in contemporary and competitive service environments.IMPLICATIONSHuman service organisations in Australia are subject to change and uncertainty with new models of funding and increased accountability.Social workers employed as managers are under pressure to lead sustainable and accountable services, while still holding to social work principles.Social workers who manage organisations face a challenge of how to integrate business, management, and finance skills with the values and mission of social work.

Factors Affecting the Operation of Social Welfare Delivery System: A Case Study on Visiting Community Service Center in Seoul

Factors Affecting the Operation of Social Welfare Delivery System: A Case Study on Visiting Community Service Center in Seoul

Black Women Social Workers in the Great Depression: A Test of Sheltered Labor Market Theory

Sheltered labor market theory proposes that, under favorable public-sector policies, members of an outcast minority group can find relief from discrimination by performing an occupation that delivers social welfare services to a co-ethnic clientele that the majority group seeks to avoid. The present study tests this proposition, examining black women’s employment in social work during the Great Depression. Regression analyses of census data support the theory, suggesting that black women had a sheltered labor market in the social work profession in the North, where official non-discrimination policies in New Deal job creation programs were more scrupulously enforced than in the South. In northern cities, black women’s employment in social work is positively associated with black–white residential segregation as well as with blacks’ employment in public emergency work projects (e.g., the WPA). Thus, consistent with sheltered labor market theory, a minority group’s representation in a social welfare delivery occupation is enhanced by both public-sector economic intervention and the minority’s social and spatial distance from the majority.

사회서비스 공급유형별 성과평가 비교 : 노인관련 사회서비스를 중심으로

Abstract The history of Social service is above 10 years. Owing to corresponding to the user's needs social services sector is expanding. And, to deal with them, the social delivery systems has been changed. Traditional social welfare delivery system is provided by public facilities and private facilities. On the other hand, Social Services is made up of the traditional social welfare delivery system and new delivery system which is composed of profit organizations and non-profit organizations. Considering this, Study attempted to compare the performance evaluation of supply type-profit and non-profit social service organizations. Performance evaluation method was applied to net income, except for expenditure in total revenue. Net income difference between profit organization non-profit organization was assessed by T-test. We conclude that the two population means are different at the 0.05 significance level. Looking in detail, the non-profit organizations were found to be higher than the non-profit organizations, labor costs, operating costs, facility cost and consumable costs, but part of the business expense costs, the non-profit organizations was higher than the profit organizations.

공적 사회복지 전달체계에 나타난 조직운영 상의 실태분석을 통한 극복요인 연구

Abstract This study recognized public social welfare delivery system will be more important in the future according to the developing trend of social welfare that and intended to find overcome factors by analyzing actual status of operating organization. The study results showed that characteristics of delivery system, ineffectiveness of task, delivery system and inconcinnity of personnel are the overcome factors of social welfare. Consequently, this study revealed that public social welfare delivery system will go on smoothly at last when the problems of the overcome factors get solved. Key Words : Public, Social Welfare, Delivery System, Overcome Factors, Organization Operation Received 5 January 2016, Revised 12 January 2016Accepted 18 January 2016Corresponding Author: Bo-Ki Kim(Daehan Theological University) Email: skk33333@naver.comⒸ Industrial Promotion Institue. All rights reserved. This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creative commons.org/licenses/by-nc/3.0), which permits unrestricted non-commercial use, distribution, and reproduction in any ISSN: 2466-1139 medium, provided the original work is properly cited.

A study on a social welfare delivery system for the rural elderly from a perspective of provider in Heongsung

A study on a social welfare delivery system for the rural elderly from a perspective of provider in Heongsung

A Study on the Improvement Plan of Won-Buddhism Social Welfare Delivery System by Social Welfare Environmental Changes

A Study on the Improvement Plan of Won-Buddhism Social Welfare Delivery System by Social Welfare Environmental Changes

The Third Sector and Development

The essay examines the essentiality of the third sector in context of the assumption that it can play a great deal of role in driving development and alleviating poverty in developing countries. It argues that the third sector useful as it may seem in the development process lacks the statist capacity to drive development. It further argues that it is only the state that has the capacity to dispense social welfare provisioning to the people. The historical fact of the absence of indigenous capital in Africa and the state as the primary source of capital accumulation lend credence to the pre-eminence role of the state in driving social welfare delivery. While calling for support for the third sector it welcomes efforts at re-inventing the developmental state in Africa.

A Theocratical Exploration of Governance, as a Paradigm for Social Welfare Delivery

A Theocratical Exploration of Governance, as a Paradigm for Social Welfare Delivery