Organizational Social Media Research Articles

International Survey of Antiseizure Medication Use in Patients with Complicated Mild Traumatic Brain Injury: A New York Neurotrauma Consortium Study

Seizures and epilepsy after traumatic brain injury (TBI) negatively affect quality of life and longevity. Antiseizure medication (ASM) prophylaxis after severe TBI is associated with improved outcomes; these medications are rarely used in mild TBI. However, a paucity of research is available to inform ASM use in complicated mild TBI (cmTBI) and no empirically based clinical care guidelines for ASM use in cmTBI exist. We aim to identify seizure prevention and management strategies used by clinicians experienced in treating patients with cmTBI to characterize standard care and inform a systematic approach to clinical decision making regarding ASM prophylaxis. We recruited a multidisciplinary international cohort through professional organizational listservs and social media platforms. Our questionnaire assessed factors influencing ASM prophylaxis after cmTBI at the individual, institutional, and health system-wide levels. Ninety-two providers with experience managing cmTBI completed the survey. We found a striking diversity of ASM use in cmTBI, with 30% of respondents reporting no/infrequent use and 42% reporting frequent use; these tendencies did not differ by provider or institutional characteristics. Certain conditions universally increased or decreased the likelihood of ASM use and represent consensus. Based on survey results, ASMs are commonly used in patients with cmTBI who experience acute secondary seizure or select positive neuroimaging findings; we advise caution in elderly patients and those with concomitant neuropsychiatric illness. This study is the first to characterize factors influencing clinical decision making in ASM prophylaxis after cmTBI based on multidisciplinary multicenter provider practices. Prospective controlled studies are necessary to inform standardized guideline development.

Reconsidering communication visibility in politically restrictive contexts: organizational social media use in China

Abstract Increasing evidence reveals that social media visibility produces paradoxes in which actors simultaneously confront contradictory, even mutually exclusive, conditions. Yet limited research has explored how actors perceive these paradoxes and manage resulting tensions in a politically repressive context. Ubiquitous government oversight, information control, and Internet censorship may uniquely complicate paradoxes of visibility in non-Western environments. To address this gap, this research reconsiders the paradox(es) of visibility in politically restrictive contexts. Interview data from 50 social entrepreneurs and two field experts in China reveal the antecedents to visibility paradoxes, and suggest three novel forms of paradoxes: resource investment, public attention, and social change. We also show these paradoxes are interdependent such that one may be amplified or attenuated by the other paradoxes. Further, we identify three strategies for responding to these paradoxes and suggest implications for vulnerable actors in maintaining a public profile, especially in sensitive sociopolitical environments.

Online Engagement with Memes and Comments about Climate Change

Social media posts, and memes in particular, offer important opportunities for social media users and organizations to disseminate information about climate change. However, as this topic remains controversial, memes often elicit comments that may oppose (rather than support) the existence of climate change. In three studies, we find that the position of the comments influences users’ engagement with the main post: when the user’s and the meme’s positions on climate change align, comments opposing the claim of the meme decrease users’ readiness to “like” the meme. We also examine social media users’ attitudes toward different comment moderating options, including disabling, deleting, hiding, or responding to comments.

Women, Peace, and Security and Increasing Gendered Risk in the Era of COVID-19: Insights from Nepal and Sri Lanka

Abstract This article analyzes the effects of COVID-19 on women and girls. It examines policy responses to the pandemic crisis and its implications on the women, peace, and security (WPS) agenda in postwar Nepal and Sri Lanka. Building on our previous work in Nepal and Sri Lanka, we rely on secondary studies, news sources, and governmental and nongovernmental organization reports and social media from March 2020 through March 2022 to demonstrate our argument that policymakers should place women and girls at the center of COVID-19 recovery plans. We further stress the need for an intersectional approach to understand the contextual relationships among gender, race, class, caste, ability, religion, sexual orientation, and additional markers that situate women's and girls’ experiences. The WPS agenda promotes women and girls’ participation in peace and security governance and has seen significant rollbacks given the impacts of the pandemic. We conclude by sketching new policy frontiers for the WPS agenda and urge WPS implementers to rethink their approach to WPS policies to promote women's diverse needs and interests in postwar Nepal and Sri Lanka in pandemic recovery policies.

Organizational Social Media Use and Community Social Capital: Disparities by Poverty and Racial Composition

ABSTRACT Organizations play an essential role in solving community problems and social media facilitates their efforts. This paper illustrates an approach to using the social media data of organizations to observe community-level social capital unobtrusively by comparing communities that differ by racial composition and poverty. Data from the IRS, US Census Bureau, and social media platforms revealed that most nonprofit organizations in a mid-sized city in the South have a social media presence, with Facebook substantially more prevalent than Instagram or Twitter. Disparities based on community poverty and race emerged. Exceptions and implications for practice and future research are discussed.

How do nonprofit organizations (NPOs) effectively engage with the public on social media? Examining the effects of interactivity and emotion on Twitter

PurposeThis study seeks to understand the communication factors associated with effective social media for nonprofit organizations (NPOs). Specifically, the study investigated how interactive and emotional communication strategies influence public engagement in different ways, and how the effects differ by service-oriented and other types of NPOs.Design/methodology/approachUsing computer-assisted textual and emotional analyses, the authors examined the functional interactivity, contingency interactivity and emotion elements of 301,559 tweets from the 100 largest US nonprofits. Negative binomial regression was applied to test the relationships among these elements and public engagement on Twitter (i.e. likes and retweets).FindingsFindings revealed negative effects of functional interactivity on likes, negative effects of contingency interactivity on likes and retweets but a positive effect of functional interactivity on retweets. The findings also showed negative effects of emotion valence on likes and retweets but positive effects of emotion strength on likes and retweets. There were varying effects of interactivity and emotion on public engagement for service-oriented and other types of NPOs.Originality/valueThis study advances the nonprofit social media scholarship in several ways. First, this study suggests a clear yet largely ignored distinction in the effects of functional and contingency interactivity on public engagement. Second, this study is an early attempt to examine the role and impact of emotion elements in nonprofit social media success without downplaying the role of interactivity. Third, this study is one of the earliest attempts to include interaction effects for different types of NPOs. Last, this study contributes to the organizational social media use research by demonstrating the benefits of computer-assisted approaches in processing text data on social media. From a practical perspective, this study provides strategic guidelines for NPOs to design effective communication contents and improve their public engagement on social media.

Navigating Turbulent Political Waters: From Corporate Political Advocacy to Scansis in the Case of NBA-China Crisis

ABSTRACT Drawing on insights from both rhetorical arena theory and contingency theory of conflict management, this study examines the role of political factors in shaping stakeholder groups’ perceptions and organizational responses and stances in a scansis of a multinational corporation. This study combined qualitative content analysis and semantic network analysis to analyze organizational responses, news coverage, and social media posts regarding the National Basketball Association (NBA)–China crisis in 2019, triggered by an online comment from a team executive supporting the Hong Kong protesters. The findings show (1) the presence of diverse and rich political-laden and politically divided discussions in news coverage and social media posts, (2) a subsequent change in the NBA’s stance, from accommodative toward defensive, in response to those discussions, and (3) the great role of geopolitics/international politics and political values as political contingency factors in steering organizational, media, and digital public discourses. Theoretical and practical implications are discussed.

Societal effects of social media in organizations: Reflective points deriving from a systematic literature review and a bibliometric meta-analysis

Social media provides its users with uninterrupted access to information for a variety of matters. On the one hand, social media helps people to express themselves freely and access various content, thus, forming a global view. On the other hand, social media may easily lead individuals to form polarized attitudes by impacting their behaviour in various contexts (e.g., organizational contexts). Such contradiction cannot be neglected. It is found to be an essential societal phenomenon that needs further investigation. The study first aims at realizing how existing literature of different domains analyse and conceptualize the effects of social media. Then, it leverages such societal effects on organizations. A total of 231 articles were used for a systematic literature review (SLR) and bibliometric meta-analysis on this topic and were further analysed with VOSviewer software. The study organizes the existing literature on this topic and provides issues, perceptions, and theories that are used to explain the effects of social media in society, and then it reflects on the potential impact on organizations.

Investigating the Impacts of Information Overload on Psychological Well-being of Healthcare Professionals: Role of COVID-19 Stressor.

While past research has focused on the benefits of social media during pandemics, this study emphasizes the possible negative effects of social media use among healthcare professionals. It has been stated that healthcare professionals are exposed to COVID-19 and its impacts on the mental health of these workers. Even though recognizing the importance of healthcare professionals during the pandemic, the impacts of COVID-19 on the mental health of healthcare professionals have been rarely considered for investigation by researchers. By applying differential susceptibility to the media effects model (DSMM), the current article investigated the effect of COVID-19 information overload (CIO) on psychological and mental well-being and underline mechanisms. Time-wave technique was applied to collect the data. This study tested moderated mediation model by collecting data from 314 healthcare professionals. The findings stated that COVID-19 information overload impacted COVID-19 fatalism and COVID-19 exhaustion directly. Likewise, COVID-19 fatalism mediated the association between CIO and COVID-19 exhaustion. Moreover, the COVID-19 stressor moderated this mediating relationship. This study proposes several practical recommendations for healthcare professionals, social media platform providers, health authorities, organizations, and institutions on how to use social media effectively and sustainably during the global COVID-19 epidemic.

Reframing organizations in the digital age: A qualitative study exploring institutional social media adoption involving emergency physicians and other researchers.

Background: Social media is changing the modern academic landscape; this study sought to explore how organizational structures support or inhibit the harnessing of social media use in academic contexts and knowledge translation. Methods: A qualitative study was conducted using framework analysis based on the Bolman and Deal's Four-Frame Model-structural, human resources, political and symbolic. The research team used the snowball sampling technique to recruit participants following the completion of each participant's semi-structured interview. A member check was completed to ensure rigour. Results: 16 social media educators and experts from several countries participated in the study. Study findings showed that within the Structural Frame, participants' organizations were reported to have with diverse hierarchical structures, ranging hospital-based (strict), education institutional-based and online only groups (malleable). The Human Resources Frame revealed that most participants' social media organizations operated on unpaid volunteer staff. The training of these staff was primarily via role-modeling and mentorship. Regarding the Political Frame, social media helped participants accumulate scholarly currency and influence within their field of practice. The Symbolic Frame showed a wide range of traditional to non-traditional organizational supports, which interacted with both intrinsic to extrinsic motivation. Conclusions: Bolman and Deal's Four-Frame Model framework may serve as an effective guideline for academic leaders who wish to strategically implement or enhance social media use into their organizations. The key insights that we have gained from our participants are how new emerging forms of scholarly pursuits can be more effectively enabled or hindered by the attributes of the organization within which these are occurring.

The implications of digital visual media for human–nature relationships

The implications of digital visual media for human–nature relationships

Reframing organizations in the digital age: A qualitative study exploring institutional social media adoption involving emergency physicians and other researchers

Background: Social media is changing the modern academic landscape; this study sought to explore how organizational structures support or inhibit the harnessing of social media use in academic contexts and knowledge translation. Methods: A qualitative study was conducted using framework analysis based on the Bolman and Deal’s Four-Frame Model—structural, human resources, political and symbolic. The research team used the snowball sampling technique to recruit participants following the completion of each participant’s semi-structured interview. A member check was completed to ensure rigour. Results: 16 social media educators and experts from several countries participated in the study. Study findings showed that within the Structural Frame, participants’ organizations were reported to have with diverse hierarchical structures, ranging hospital-based (strict), education institutional-based and online only groups (malleable). The Human Resources Frame revealed that most participants’ social media organizations operated on unpaid volunteer staff. The training of these staff was primarily via role-modeling and mentorship. Regarding the Political Frame, social media helped participants accumulate scholarly currency and influence within their field of practice. The Symbolic Frame showed a wide range of traditional to non-traditional organizational supports, which interacted with both intrinsic to extrinsic motivation. Conclusions: Bolman and Deal’s Four-Frame Model framework may serve as an effective guideline for academic leaders who wish to strategically implement or enhance social media use into their organizations. The key insights that we have gained from our participants are how new emerging forms of scholarly pursuits can be more effectively enabled or hindered by the attributes of the organization within which these are occurring.

EWOM for public institutions: application to the case of the Portuguese Army

Social media platforms provide easy access to the public opinion (called electronic word-of-mouth), which can be collected and analyzed to extract knowledge about the reputation of an organization. Monitoring this reputation in the public sector may bring several benefits for its institutions, especially in supporting decision-making and developing marketing campaigns. Thus, to offer a solution aimed at the needs of this sector, the goal of this research was to develop a methodology capable of extracting relevant information about eWOM in social media, using text mining and natural language processing techniques. Our goal was achieved through a methodology capable of handling the small amount of information regarding public state organizations in social media. Additionally, our work was validated using the context of the Portuguese Army and revealed the potential to provide indicators of institutional reputation. Our results present one of the first cases of the application of this type of techniques to an Army organization and to understand its negative reputation among the population.

Reframing organizations in the digital age: A qualitative study exploring institutional social media adoption

Background: Social media is changing the modern academic landscape; this study sought to explore how organizational structures support or inhibit the harnessing of social media use in academic contexts and knowledge translation. Methods: A qualitative study was conducted using framework analysis based on the Bolman and Deal’s Four-Frame Model—structural, human resources, political and symbolic. The research team used the snowball sampling technique to recruit participants following the completion of each participant’s semi-structured interview. A member check was completed to ensure rigour. Results: 16 social media educators and experts from several countries participated in the study. Study findings showed that within the Structural Frame, institution types were reported to have with diverse hierarchical structures, ranging from strict to malleable: hospital-based (strict), education institutional-based and online only groups (malleable). The Human Resources Frame revealed that most participants’ social media organizations operated on unpaid volunteer staff. The training of these staff was primarily via role-modeling and mentorship. Regarding the Political Frame, social media helped participants accumulate scholarly currency and influence within their field of practice. Symbolic Frame showed a wide range of traditional to non-traditional organizational supports, which interacted with both intrinsic to extrinsic motivation. Conclusions: Bolman and Deal’s Four-Frame Model framework may serve as an effective guideline for academic leaders who wish to strategically implement or enhance social media use into their organizations. The key insights that we have gained from our participants are how new emerging forms of scholarly pursuits can be more effectively enabled or hindered by the attributes of the organization within which these are occurring.

Enabling social media as a strategic capability for SMEs through organizational ambidexterity

Small and Medium Enterprises (SMEs) have widely implemented social media as part of their communicative strategies. However, there are few studies on the development of social media for SMEs. This study draws from the literature regarding dynamic capability to argue that organizational ambidexterity, —both exploitation and exploration—may influence the social media strategic capability of SMEs. Based on data collected from 221 SMEs, structural equation modeling was applied in investigating the effects of ambidexterity on social media strategic capability, as well as to examine the moderating role of environmental dynamism. The results confirm that, in the SME context, organizational ambidexterity of both exploitation and exploration have significant and positive effects on social media strategic capability where exploration was found to be more effective than exploitation. Also, environmental dynamism was found to moderate the effect of exploitation, shedding light on the influence of uncertainty on strategic social media decisions. Overall, this study contributes to the limited knowledge of social media as a strategic capability and enriches the literature on organizational ambidexterity and social media for entrepreneurship. Drawing on these results, we suggest that SMEs should consider applying organizational ambidexterity when implementing social media as one of their crucial strategies.

The Measurement of Organizational Social Media Integration Impact on Financial and Innovative Performance: An Integrated Model

Organizations are investing in social media for communicating with customers, promoting employee collaborations, and integrating with partners and suppliers. One of the essential organizational capabilities that can help organizations create and share knowledge and improve their performance and create competitive advantage is social capital and social media integration. Therefore, while examining the role of social media integration on the three dimensions of social capital and the organizational emphasis on knowledge management, the present study has evaluated the impact of knowledge quality on improving organizational financial and innovative performance. This study was conducted in a sample of 280 employees of a bank in Iran. The present study had an applied data collection methodology, using structural equations modeling for analyzing with a descriptive correlational research goal. The results showed that integrated social media positively affects the social capital dimensions and organizational knowledge quality. This study highlights both the potential and limitations of social media in promoting organizational knowledge management. Businesses must consciously manage the assimilation and use of social media to benefit from them. The authors position the study at the intersection of social media, social capital, and knowledge management and explicate how social media works through social capital and organizational knowledge management efforts to affect knowledge quality.

Domestic Violence and Mental Health During the COVID-19 Pandemic in Bangladesh.

BackgroundThe COVID-19 lockdown, the advent of working from home, and other unprecedent events have resulted in multilayer and multidimensional impacts on our personal, social, and occupational lives. Mental health conditions are deteriorating, financial crises are increasing in prevalence, and the need to stay at home has resulted in the increased prevalence of domestic violence. In Bangladesh, where domestic violence is already prevalent, the lockdown period and stay-at-home orders could result in more opportunities and increased scope for perpetrators of domestic violence.ObjectiveIn this study, we aimed to determine the prevalence and pattern of domestic violence during the initial COVID-19 lockdown period in Bangladesh and the perceptions of domestic violence survivors with regard to mental health care.MethodsWe conducted this cross-sectional web-based study among the Bangladeshi population and used a semistructured self-reported questionnaire to understand the patterns of domestic violence and perceptions on mental health care from August to September 2020. The questionnaire was disseminated on different organizational websites and social media pages (ie, those of organizations that provide mental health and domestic violence services). Data were analyzed by using IBM SPSS (version 22.0; IBM Corporation).ResultsWe found that 36.8% (50/136) of respondents had faced domestic violence at some point in their lives; psychological abuse was the most common type of violence. However, the prevalence of the economical abuse domestic violence type increased after the COVID-19 lockdown was enforced. Although 96.3% (102/136) of the participants believed that domestic violence survivors need mental health support, only 25% (34/136) of the respondents had an idea about the mental health services that are available for domestic violence survivors in Bangladesh and how and where they could avail mental health services.ConclusionsDomestic violence is one of the most well-known stressors that have direct impacts on physical and mental health. However, the burden of domestic violence is often underreported, and its impact on mental health is neglected in Bangladesh. The burden of this problem has increased during the COVID-19 crisis, and the cry for mental health support is obvious in the country. However, it is necessary to provide information about available support services; telepsychiatry can be good option for providing immediate mental health support in a convenient and cost-effective manner.

Social media adoption and business performance: the mediating role of organizational learning capability (OLC)

Purpose The purpose of this paper is to explore the mediating effect of learning capacity in the relationship between the social media usage by the construction of small- and medium-sized enterprises (SMEs) and their business performance in Nigeria. Design/methodology/approach A quantitative survey technique was used to collect data from the owner/manager of construction SMEs in Nigeria. The partial least square structural equation modeling was used in the assessment of the measurement model and structural model to assess the validity and reliability of the measures and to evaluate the hypotheses proposed in the conceptual model. Findings Empirical findings indicated a significant positive relationship between learning capacity and performance of SMEs. Similarly, the use of social media is significantly and positively associated to the business performance of SMEs. It has also been shown that learning capacity is a mediator of the relationship between social media and SME performance. Research limitations/implications The data for the study is are all from a single industry and a related line of business, so it could be more interesting to include more companies across sectors or industries. The finding contributes to the ongoing debate on the effect of social media on business performance. It also defined the need for the owner/manager of SMEs to understand and appreciate the effect of social media through the organization's learning potential to gain a sustainable competitive advantage. Practical implications There are a number of theoretical and practical implications for academics and practitioners who are interested in further studies of organizational social media. The research presents a quantitative study on the effect of social media adoption on the organizational performance of the construction industry. This study confirms the mediating role of learning capability in the relationship between the use of social media and performance of SMEs operating in the construction industry. Originality/value This study empirically examined the relationship between social media adoption and the SMEs learning capability and business performance by evaluating a hypothesized conceptual framework to establish the relationships.

Black Lives Matter! Organizational Resilience in the Face of Social Movements

The summer of 2020 witnessed a rapid development of the Black Lives Matter (BLM) movement in the unique context of the ongoing COVID-19 pandemic. Due to social distancing measures and strict restrictions against physical protests, social media platforms emerged as a de novo and de facto setting for social movements, which complicates organizational response to collective claims. We build theory on social movement and organizational resilience using a novel inductive method that combines exploratory data analysis, algorithm-supported induction, and a multi-case qualitative study. Our holistic model reveals the mechanisms under which social movements emerge, spread and interact with organizations in social media. Specifically, we showed how collective claims specific to an event translate into broader societal claims to eventually target prominent organizations and found that message sentiment was the most important predictor for the type of organizational response. We developed a novel theoretical model that describes how some organizations dynamically build organizational resilience in recalibrating their response to meet the activists’ reformulated contentious claims against them.

Exploring Managerial and Social Media Practices in Family Businesses: Effects on Performance

This study examines the influence of high performing organization (HPO) management principles and social media marketing strategies on firms’ performance, as reflected in firms’ triple bottom line (TBL). The study examines profit, planet and people – and whether or not HPO managerial and social media marketing strategies present differences in TBL performance outcomes for firms that are family businesses relative to those that are not family businesses. Employing a survey of 392 businesses, we conduct confirmatory, factor and regression analyses to explore the impact of managerial practices and social media marketing on firms’ performance (family and non-family) exploring both financial and non-financial outcomes. Findings suggest that HPO managerial practices and social media marketing strategies influence TBL outcomes and that performance outcome differences do exist between family and non-family firms. A discussion regarding practice implications, study limitations, prospective future research directions and concluding thoughts are provided.