SMS Banking Research Articles

An Exploratory Analysis of Mobile Banking Adoption and Consumer Behaviour in Coimbatore City

Any type of banking transaction like checking account balance, credit applications, payments and transfers using a smart mobile device or a personal digital assistance is termed as mobile banking which is also referred as M-Banking or SMS Banking. The current study is an attempt to find out how and why people prefer mobile banking for their usage by collecting data from fifty of mobile banking users in Coimbatore city in the month of December 2018. The precise aims of the study are (i) to estimate the consumer’s choice in the selection of mobile phones, brand and network, (ii) To find out the extent of mobile banking usage and (iii)To identify the mobile banking knowledge awareness spread among general people or bank customers. The study reveals that mobile banking users are young generation and education has a greater influence in the usage of mobile banking. In the country like India, the analysis revealed that the need for offering customized and enhanced services are essential.

PENGARUH PERSEPSI EXPRESSIVENESS, MANFAAT, KEMUDAHAN PENGGUNAAN, NORMA SOSIAL DAN PERSEPSI KUALITAS SISTEM TERHADAP NIAT NASABAH MENGGUNAKAN SMS BANKING DENGAN GENDER SEBAGAI VARIABEL MODERASI PADA BANK BRI DI SURABAYA

The combination of cellular telephone technology with internet technology lately is increasingly rife discussed. The analysis in this study was criticized that the population was customers who had savings in BRI Surabaya and had not used BRI SMS banking services, with a sample requirement of 100 respondents. The results of the study indicate that the perceived benefits affect the intention to use SMS banking more strongly in men than women. Then the hypothesis is accepted, because it can be seen from the value of the beta coefficient in men the value of the beta coefficient (0.432) is greater than women whose beta coefficient value (0.225). Perceived ease of use affects the intention to use SMS banking more strongly in women than men. Then the hypothesis is accepted, with a beta coefficient value (-0.188) smaller than women whose beta coefficient value (0.286). Social norms affect the intention to use SMS banking more strongly in women than men. Then the hypothesis is rejected, because it can be seen from the value of the beta coefficient, where in men the value of the beta coefficient (0.314) is greater than women whose beta coefficient value (0.191). The perceived quality of the system influences the intention to use SMS banking more strongly in men than in women. Then the hypothesis is rejected, because it can be seen from the value of the beta coefficient, where in men the value of the beta coefficient (0.398) is smaller than women whose beta coefficient value (0.429). This is due to the fact that women in Surabaya are considered more to consider risk, safety and quality

Acceptance of E-banking by the Consumers of Dhaka City, Bangladesh

Electronic banking or E-banking is one of the few advanced technologies that have been introduced in this age of information. E-banking is a kind of system that is able to drive development, supporting growth, promoting innovation and enhancing competitiveness. In Bangladesh, E- banking has been one of the game changing inclusions in the banking sector. Using primary data, this paper tried to reveal the current scenario of E-banking facilities provided by the private and government banks in Dhaka, the capital city of Bangladesh. It has also intended to find out the consumers’ satisfaction levels using these facilities. It is found from the analysis that ATM and Debit cards have an absolute domination over the other e-banking facilities in case of usage. On the other hand SMS and Mobile banking facilities have the least number of consumers in Dhaka city. Study also found that electronic banking users’ are getting increased in a significant manner. Despite of some problems regarding the usage of e-banking, majority of the consumers are satisfied with the facilities provided. Key word: E-banking; Online Banking; Consumers’ Satisfaction;

E-Banking-Challenges and Opportunities in India

The modern world in which we are living is dominated by the concept called “Digitalization”. The concept of digitalization has been playing a significant role in all sectors of the economy and banking sector is not exception to it. Digitalization has become decisive for Indian Banking sector, which plays major role in providing better services to customers. Internet banking is a banking channel that allows consumers to do many transaction, either financial or non-financial through a bank's websites. The major services offered are Internet banking, SMS banking, ATMs, mobile banking, e-cheques, and debit/credit cards. The main purpose of the study is to know the opportunity, challenges and risk factor involved in e-banking. This paper is studied on the basis of secondary data referred from various research articles and journal publications. With the help of E-banking, banking sector is gaining customer satisfaction and loyalty. Banks should provide their customers with convenience, meaning offering service through several distribution channels and have more functions available online. There is a need to have more innovative solutions so that the challenges can be solved and opportunities can be availed efficiently by the banks.

Factors Affecting Indonesian Consumers to Switch, Using Mobile Banking and Internet Banking Service

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Investigating the Effect of Convenience, Accessibility and Reliability on Customer Satisfaction in the Nigeria Banking Industry

This study investigates the effect of convenience, accessibility and reliability on customer satisfaction in the Nigeria banking industry. The target populations of the study are customers of Jaiz Bank, BUK Road Branch in Kano State, Nigeria and the stated bank branch serves as the scope of the study. The population of the study consists of 10,580 customers of the focused bank in question, and 371 respondents make up the study sample size and it was captured out of the stated population which was obtain through research advisors table of sample size determination. Structured questionnaire was employed as the method of data collection, while regression analysis was employed as the method of data analysis that tests the hypothesized hypotheses of the study. The result indicates that electronic accessibility and convenience has significant and positive effect on customer satisfaction. The result of the study also found that electronic reliability has negative effect on customer satisfaction. This study recommends that banks should enlighten and educate customers judiciously on the use of electronic services such as SMS (Mobile) banking, web/internet banking and e-switch, POS banking services that are not well patronized. Internet banking should be well developed in other to face competition in the banking industry and maintain profit.

Memperkuat Daya Saing Bank Syariah Dengan Meningkatkan Kemampuan Teknologi Informasi

Banking industry is very tight competition in all aspects. Results review from some literatures: journals and empirical data indicates that the banking industry has been applied information technology in order to provide excellent service to customers in the form of electronic transactions such as ATM, sms banking, e-commerce and so forth. Based on Bank Indonesia reports, the type of electronic transaction has been growing very rapidly between the transaction and Bilyetgiro Elekteronik Checks, ATM, Credit Card, Account Card Based (ATM and Debit Cards), Electronic Money, Delivery Chanel and RTGS. Those above transactions are relating to the Technology Information System and Integrated System. Integrated system is the combination of Hardskill which focus on knowledge and more to the integrity softskill (shidiq, trustworthy, tablig, fathonah). Islamic banks are ready to face competition both nationally and internationally, primarily face competition from the aspect of Integrated Systems. Bank Syariah Mandiri (BSM) developed e-banking features on an ongoing basis, among others

A Study on Customer Satisfaction on Mobile Banking with special reference to ICICI Bank

The speed and convenience of banking services is crucial for the fast growing competitive industry/business as well as for an individual. As the interMobile Banking is still in growing stage, mobile banking has emerged as the next advanced mode of banking. Mobile banking is an alternate channel for providing banking services like balance checks, payments and credit applications via a mobile device or PDA (Personal Data Assistant). ICICI Bank is one of the big four banks of India, along with State Bank of India, Bank of Baroda and Punjab National Bank*. The main mobile banking services provided by ICICI bank are iMobile, Pocket by ICICI Bank, SMS Banking, Mobile Money, Dial *99# (NUUP), call to pay etc. Hence, in this article the researchers made an attempt to analyze the satisfaction of mobile banking users of ICICI Bank, East Fort Branch, Thrissur by collecting data from 80 respondents on the basis of convenient sampling method, using a structured questionnaire developed by Abdul Jassim Mohammed (2009)†. The collected data was analyzed using appropriate statistical tools like percentage analysis and one sample t test. The results revealed that the respondents are satisfied with the mobile banking services provided by ICICI Bank, but some of them have low confidence towards the security and reliability while using mobile banking facilities. The study was concluded with a recommendation to provide awareness to customers to solve the concern about security and reliability issues and make them able to get the full benefits of mobile banking services.

Security of Smart Banking Applications in Slovakia

(ProQuest: ... denotes formulae omitted.)1 IntroductionNowadays, in times of e-commerce and digital society, electronic banking is a part of everyday life not only in large enterprises, but also for small businesses and individual persons. In addition to the most common known form of direct banking-the Internet Banking, to the forefront gets its mobile equivalent- Smart Banking. This form of electronic banking is more suitable for smaller businesses or individuals that do not require the management of their accounts linked with the enterprise information system, or using this form for information purposes or one-time payments.The sharp increase of Smart Banking usage is natural and related to the rapid development of smart mobile devices, especially increasingly popular Android operating system, which offers a variety of applications and possibilities. However, behind the convenient application there might be some security issues hidden. Is the internet connection secure in smart devices? Are security settings of our devices adequate? What are the threats of misuse or theft of sensitive data used to access our accounts? Which applications are authentic? Is the application of our bank really safe? How does the change of system settings required by another application during installation affect the current security settings of smart device?Lots of users are unable to answer these questions. The aim of this paper is to analyze the security of Smart Banking applications in chosen Slovak banks and partly answer these questions. Furthermore, we also want to analyze issues of smart devices' security settings when using Smart Banking applications and specify parameters that affect the security of communication through smart devices when using these applications. The evaluation of these parameters introduce a security coefficient Kb on the basis of which we assess specific Smart Banking applications in the Slovak banks.2 Development of Smart BankingThe term of mobile banking is however a broader concept and from historical perspective the development of electronic banking forms includes services such as banking via Global System for Mobile Communications (GSM banking), banking via Wireless Application Protocol (WAP banking), banking via Short Message Services (SMS banking), Subscriber Identification Module (SIM) Toolkit banking, etc. The definition of mobile banking can be found in Bucko and Mihok [2] or in Stair and Reynolds [30]. Currently, the mobile form of electronic banking is the most dynamically developing form of banking in the Slovak banks. Its specific form - Smart Banking is called according to the device for which it is intended. With increasing popularity of smartphones and tablets, Smart Banking seems like a convenient solution to handle the necessary transactions and transfer orders.While using a smart phone, orders for payments or applications for loans can be placed. The development of mobile phones currently contributes to the improvement of other forms of electronic banking services, such as the Internet Banking, in which for example greater security is achieved by sending dynamically generated verification code via SMS.The number of clients using the direct banking services initially rose slowly. The reason was high cost and lack of trust in these services due to low security perceived by customers [32]. Nevertheless, the number of users' forms of electronic banking since 2005 has increased several times. According to Eurostat, roughly a quarter of the EU population uses electronic banking. The most active in this aspect are the residents of the Scandinavian countries and in the opposite there is the south of Europe, where the percentage of e-banking users is the lowest. The leader in the use of e-banking is Norway. From the post-communist countries, the Baltic States (Lithuania, Latvia and Estonia) are at the forefront of e-banking usage.Slovakia is in the lead of the V4 countries in electronic banking usage, but within the European Union in 2006 it was at 18th place. …

PEMBAYARAN NON TUNAI: PERSEPSI CIVITAS AKADEMIKA FITK UIN MAULANA MALIK IBRAHIM MALANG

<p>Non-cash payment has been promoted by Bank Indonesia since 2006 but, until now many people are still reluctant to use such facilities. This research uses descriptive quantitative research which aims to know the perception of the academic community of the Fakultas Tarbiyah dan Keguruan (FITK) UIN Maulana Malik Ibrahim Malang on usability, convenience, security and risks of non-cash transaction. The results showed that the respondents had a good perception on usability, convenience, security and risks of non-cash transactions. This research also finds that the student group is still using a single type of instrument ie. ATM transaction, while the lecturer-employees group is already using the ATM, SMS banking and Internet banking. Bank Indonesia is expected to educate the public continuously, so people have well financial literacy that would boost the success of non-cash transactions movement in Indonesia.</p><p><strong>Keywords</strong>: perception, payment, non cash</p>

Electronic Payment Adoption in the Banking Sector of Low-Income Countries

Banks in low-income countries are launching e-banking services such as Internet banking, SMS banking, ATM banking, card banking, point of sales PoS and mobile banking. Among these planned services,...

Electronic Payment Adoption in the Banking Sector of Low-Income Countries

Banks in low-income countries are launching e-banking services such as Internet banking, SMS banking, ATM banking, card banking, point of sales (PoS) and mobile banking. Among these planned services, ATM is the most matured service in many private and state owned banks in Ethiopia. ATM is a recent phenomenon in low-income countries (; ), and is still being introduced in financial sectors in low-income countries (Angeli, 2008; ) making investigation of factors of ICT technology adoption in low income countries timely. The authors test context specific applicability of UTAUT (Unified Theory of Acceptance and Use of Technology) model. The authors' analysis of primary data suggests general applicability of the modified UTAUT model in explaining factors and antecedents of technology adoption but also identifies significant differences in the moderating factors of gender and age. Depending on whether they are above or below the age of 30, Ethiopian consumers of banking services exhibit highly differentiated levels of service credibility and technology risk acceptance towards ATM banking. This suggests that banking services sector in low income countries may like to clearly delineate and appropriately differentiate their awareness and reach-out strategies to their customers who belong to one or the other age group. Furthermore, women in this study are found to perceive themselves as more susceptible to fraud and other security risks in ATM banking, suggesting that special design considerations be incorporated in the way locations of ATMs are selected and in the way ATM technology features are accessed to ally such fears. The authors' work also shows research directions where other scholars may investigate an otherwise much diffused technology adoption in the low income countries of the world.

Impact of Self Service Technology Quality on Customer Satisfaction: A Case of Retail Banks in Western Province in Sri Lanka

Rapid technological advancement in the banking environment drives Sri Lankan banks to adopt self-service technologies to deliver services via SMS banking, Internet banking and telephone banking facilities, Automated Teller Machines (ATM) etc. This study explored the perceived quality of the self-service technology of these services and its effect on customer satisfaction. The literature survey and in depth interviews helped to formulate quality dimensions: security, efficiency, eases of use, reliability and convenience and those dimensions were assessed through a questionnaire. This study surveyed 215 customers from branches of six dominating commercial banks located in Western Province of Sri Lanka. Data were subjected to Principal Component Analysis and retained factors were regressed using multiple regressions to assess the impact of quality dimensions on customer satisfaction. The results revealed that reliability and convenience have positive impacts on customer satisfaction but efficiency has a negative effect.

Increasing the effectiveness of Banking Services by listening to marginalized consumers

Purpose – Considering India’s vast population and its varied geography, the challenge of banking the unbanked cannot be met without appropriate initiatives. Initiatives are being taken by banks in India in various ways i.e. technological advancement, diversification of distribution channels in term of Business Correspondent Model and Business Facilitator Model, by conducting financial literacy programmes and so on. Objective- The objective of this paper is to identify the level of awareness and the level of usage of the initiatives taken by banking services for inclusion of the low income groups of the society into the formal financial services system. Design/methodology/approach – For this purpose, primary data is collected from 50 respondents in Delhi/NCR using a questionnaire. It had questions pertaining to awareness and usage of various services offered by Banking to its consumers. The services were categorized as Online Banking, Tele Banking, SMS Banking, ATM Banking and so on. The responses were analyzed with the help of statistical tools. Findings – T he study revealed that people of low income level are aware about those services which are widely spread and have visibility in the society like ATMs. People are also building trust on the business correspondent model as their response towards BCs is positive. SMS service is gaining popularity due to widespread mobile inclusion in India. Originality/value – The paper is particularly useful for banks who would like to increase the effectiveness of the services offered by them. For other initiatives to have wider approach, banks need to spread awareness. They should all realize that spreading financial awareness is not one time initiative, but a continuous process.

Eservice Quality For Customer Satisfaction Measurement: A Case Study On Islami Bank Bangladesh Ltd.

The purpose of the study is to identify customer satisfaction through e-service quality of Islami Bank Bangladesh Limited (IBBL). Buckley (2003:455) defines e-Service as the electronic provision of a service to customers whilst Santos (2003:234) describes e-service as the provision of consumers with a superior experience with respect to the interactive flow of information. The researchers used judgment sampling. Customers faced ATM service disorder, problems in using using sms banking services, prompt service from the bank. User-friendly, responsive online service experiences, educating customer how to use online service, training of employees will increase the e-service quality of IBBL in future. JEL Classification Code: M3

Technological Reforms and Mobile Banking in India

Corporations, the world over are adapting quality banking practices and opting for latest advancements in banking technology. All banks including those, which were cautious in past intended to offer access to their banking products and services via Internet with the major distribution and communication channel. The fundamental objective of efficient banking is customer satisfaction. In today’s highly competitive environment, where time is considered as valuable as other factors of production only speedy and cheapest medium of communication is internet. E-Banking is introduced as a vague desktop access to bank but now it has tremendous applications and mode of transactions for banking sector. Global economic slowdown has an impact on work force recruitment and deployment of staff to render basic routine tasks does not make economic sense. A global economic pressure, competition and technological reforms are forcing economies to introduce E banking: web based corporate/retail banking, m-banking, e-money, electronic transfer of funds, e-billing, e-payments, ATMs, smart cards, even debit and credit cards. On the contrary, e-security of funds with the help of passwords, PIN, TIN, firewall system, and detection of transaction are other important aspects of e-banking. As a sequel, cash management and e-banking today is not what it used to be in 80’s. E-banking began as a passive computer access to bank balances, transactions and easy statement enquiries. Presently e-banking and m-banking is emerging into complex processes of liquidity management through numerous advanced techniques. Today we have access to mobile banking, m-payments, sms banking, net-banking. Banks are using their websites and portals for ease and efficient CRM practices. Commercial banks in the Western countries realised the tremendous potential in providing cash management services to improve their profitability and quality. In a report titled ‘The Future of Wholesale E-Banking: The Portal’ which was published by Celent Communications it was projected that by 2003, 40 per cent of the top 100 US banks will be offering ‘Advanced Internet Portals’ to their business customers. Indian banking sector displays wider scope for bankers as the number of persons who use online banking, ATMs, mobile banking, net banking is still not more than 50% of the total population.

Identifying Threats Associated With Man-In-The-Middle Attacks during Communication between a Mobile Device and the Back End Server in Mobile Banking Applications

Mobile banking, sometimes referred to as M-Banking, Mbanking or SMS Banking, is a term used for performing balance checks, account transactions, payments, credit applications and other banking transactions through a mobile device such as a mobile phone or Personal Digital Assistant (PDA). Mobile banking has until recently most often been performed via SMS or the Mobile Web. Apple's initial success with iPhone and the rapid growth of phones based on Google's Android (operating system) have led to increasing use of special client programs, called apps, downloaded to the mobile device hence increasing the number of banking applications that can be made available on mobile phones . This in turn has increased the popularity of mobile device use in regards to personal banking activities. Due to the characteristics of wireless medium, limited protection of the nodes, nature of connectivity and lack of centralized managing point, wireless networks tend to be highly vulnerable and more often than not they become subjects of attack. This paper proposes to identify potential threats associated with communication between a mobile device and the back end server in mobile banking applications. The paper should be able to identify the techniques associated with Man in the middle attacks during communication between a mobile device and a back end server and propose controls that will ensure that data theft does not occur during such sessions.

Electronic-Banking Services: A Study on Selected Commercial Banks in Bangladesh

E-Banking as the wave of the future, provides enormous benefits to consumers in terms of cost of transactions, either through internet, telephone or other electronic delivery channels. E-Banking is now widely practiced in Bangladesh. There are various types of e-banking services like SMS banking, Tele Banking, Push and Pull services, ATM, Fast Track etc. that have been introduced by the commercial banks in Bangladesh. This study attempts to explore various forms and characteristics of e-banking and finds out the merits and demerits of e-banking in selected commercial banks of our country. The major findings of the study show that all the commercial banks selected for the study have been practicing e-banking successfully and Dutch-Bangla Bank Ltd. is providing electronic banking services more effectively than other commercial banks selected in this study. Besides, there is a positive impact of e-banking on the socio-economic development in Bangladesh. There should be diversification of such activities in rural areas of Bangladesh. JEL Classification Code: M15

Factors Influencing Consumers’ Financial Transactions in Islamic Banks Compared with Conventional Banks: Empirical Evidence from Selected Middle-East Countries with a Dual Banking System

Abstract Despite various evidences that show Islamic banking has gained popularity even by non-Muslim consumers and businesses in many parts of the world, there is still a general misconception that consumer’s choice for Islamic banking is only influenced by religious obligations and thus it is just a Muslim-only affair. Yet, our knowledge of consumer motivations for choosing Islamic versus conventional banking services is modest and the research to date is limited and ambiguous on these key issues. Therefore, this study conducts a two-step empirical analyses and first identifies the factors influencing customer’s decision whether to choose Islamic or conventional banking using Linear Probability Model (LPM) and Tobit estimation method, and as a second step, it investigates the main attributing factors to consumers overall level of satisfaction with the services provided by Islamic banks compared to conventional banks using ordinal-logistic regression model. The study was based on a randomly selected 322 bank customers from Bahrain, Jordan, and UAE. The study confirms that although religious factors such as Shari’a compliance are important, other non-religious factors including better quality of services and information disclosure are also playing crucial roles for the growing consumers’ demand for Islamic banking. Nevertheless; factors such as better rate of return, accessibility to credit, and SMS banking are found to be the main significant determinants of consumers’ choice and satisfaction with the services provided by conventional banks. Overall, the recent experience especially after the financial crisis of 2008 demonstrates that Islamic banking system can be part of the solution since it is mainly based on stronger regulatory system.

An Investigation on Customer Attitude and Perception towards Internet Banking

This study identifies factors responsible for customers’ attitudes and perceptions towards emerging internet banking sector. It also reveals the importance of the key variables relating to customers’ demographic and social inputs. A sample of 156 customers is personally surveyed using a structured questionnaire in various cities of Andhra Pradesh. The data are analyzed using descriptive analysis like chi-square test, cross tabulations, t-test and factor analysis, and the proposed hypotheses are tested. Further the effects of psychometric factors are analyzed and the results are compared with those obtained without psychometric input. Extensive analysis of the data reveals that factors such as customer relationship management, word of mouth and the attitudes of the customers play important roles in increasing the productivity with respect to internet banking. Hypothesis tests also demonstrate that significant difference exists in usage of mobile banking and SMS banking with reference to demographic factors. The quality of the service also influences the customers to choose internet banking as a better alternative.