Smart City Program Research Articles

Development of an "Integrated Sustainability Performance Indicators" Model for the Smart City Program in Makassar

The Need to Understand Factors Influencing Community Participation in Smart City Programs and to Evaluate Their Impact on Urban Progress This study aims to explore the implementation of the Smart City concept in Makassar, focusing on aspects of inclusion, sustainability, and the application of telemedicine technology. The research employs a quantitative methodology, designing a structured questionnaire encompassing variables such as environmental quality, economic vitality, social equity, and technological innovation. Data were collected through various online platforms and analyzed using statistical techniques like correlation analysis and regression modeling. The findings indicate that the majority of participants are males under 30 years old, with backgrounds in farming and entrepreneurship, reflecting high interest in the Smart City concept among this demographic group. These insights are crucial for realizing an inclusive and sustainable Smart City in Makassar and highlight the importance of accessibility and active participation from all community sectors for the success of the Smart City program.

SOCIALISATION OF THE MOBILE APPLICATION FOR ONLINE POPULATION REGISTRATION AND CIVIL REGISTRATION SERVICES IN BANJARMASIN CITY

The Banjarmasin City Government has innovated its services by creating the "Banjarmasin Pintar" application, which is part of Banjarmasin's smart city programme. The mobile application PARAK ACIL (Population Registration and Civil Registration Services) Online is a public service application designed for residents to access services, particularly those provided by the Population and Civil Registration Office of Banjarmasin City. This study aims to examine the socialisation efforts conducted by the Population and Civil Registration Office of Banjarmasin City regarding the PARAK ACIL mobile application. The research employs a descriptive qualitative method. Data collection techniques include observation, interviews with 6 informants, and documentation. The data was analysed using Cresswell's method, which involves organising and preparing the data, reviewing the overall data, creating codes, and using those codes to develop descriptions, then connecting and interpreting the data. The results of the study indicate that the socialisation process of the PARAK ACIL Online mobile application in Banjarmasin City has been fairly optimal. However, there are still residents who prefer to visit the Population and Civil Registration Office in person, indicating the need for enhanced and modernised socialisation techniques that align with current trends. Keywords: Socialisation, Smart City, PARAK ACIL Online

Public trust and support for government technology: Survey insights about Singapore's smart city policies

The smart city concept is an increasingly popular urban policy framework, and recent advances in technologies like artificial intelligence are poised to shape this trend in unprecedented ways. As public sector investment in technology accelerates, it is prudent to consider how smart cities shape and are shaped by public trust in government – an issue about which there is a growing body of research but lingering questions. This study investigates determinants of public trust in government technology, including public awareness, government communication, personal ideals and aspirations, and personal perceptions and expectations. Data come from a 2021 survey (N = 1500) about smart cities in Singapore, a country with high developmental ambitions and sufficient resources to pursue advanced smart city programs. This study seeks to deepen scholarly and practical understandings about the mutually necessary but often diverging forces of public trust in technology and public trust in government.

Examining of E-readiness in the Local Government toward Smart City A Study from Balangan Regency

Many local goverment in Indonesia faces challenges in implementing the Smart City program due to limited technology, infrastructure and human resources. This research aims to analyze inhibiting factors and provide suggestions for increasing government technology readiness (e-readiness) towards a Smart City. The locus of research is Balangan Regency, South Kalimantan. The research method involves interviews and observations of relevant Stakeholders. Data was collected from interviews with high-ranking government and community officials, as well as observations of infrastructure and technology services in Balangan Regency. The research results show that limited internet services, inadequate hardware and software infrastructure, limited budget, and lack of competent human resources are the main obstacles. These factors are influenced by geographic constraints, budget priorities, and lack of public awareness of the importance of technology. To overcome this, it is recommended that the government collaborate with the private sector, increase budget allocations, provide training to human resources, and carry out regular monitoring and evaluation of community readiness. In conclusion, efforts to increase government technology readiness towards a Smart city in Balangan Regency require collaboration between the government, private sector and society, as well as increased investment in infrastructure and human resources.

Analysis of the Role of Agile Governance in the Development of the Smart City Concept: A Qualitative Study of the Banyumas Regency Government, Indonesia

The smart city concept has become a new paradigm in urban development, offering innovative solutions to improve people's quality of life. Agile governance, with its flexibility and adaptability, is a promising approach in managing the complexity of smart city development. This research aims to analyze the role of agile governance in developing the smart city concept in the Banyumas Regency Government, Indonesia. This research uses a qualitative approach with a case study of the Banyumas Regency Government. Data was collected through in-depth interviews with relevant government officials, document analysis, and field observations. Data analysis was carried out using thematic coding and triangulation techniques to ensure the validity and reliability of the research results. The research results show that agile governance plays an important role in developing the smart city concept in Banyumas. Agile principles such as collaboration, iteration, and focus on customer value have been adopted in the planning, implementation, and evaluation processes of smart city programs. Agile governance allows governments to respond quickly to change, actively involve the public, and optimize the use of resources. Agile governance has proven effective in overcoming the challenges of complexity and uncertainty in smart city development. Implementing agile governance can increase the efficiency, effectiveness and sustainability of smart city programs. This research contributes to the development of agile governance theory and practice in the context of smart cities, as well as providing recommendations for other local governments who wish to adopt this approach.

Measuring Community Satisfaction Through Smart Government and Quality of Service in Mal Pelayanan Publik

The implementation of smart government and improving the quality of service at the Pekanbaru City Public Service Mall is a form of implementing the smart city program carried out by the Pekanbaru City government for the community. This realization is evidenced by faster, more effective, and economical services. The efforts made by the government aim to make it easier for the public to carry out government bureaucratic affairs, which are sometimes still considered complicated. Smart government and improving the quality of services that have been carried out are expected to satisfy the community in terms of service. In this study, the author uses the S-O-R theory to make it easier for researchers to analyze existing problems. This S-O-R theory is used as a basis by researchers to see the communication process that takes place in public services where the stimulus conveyed by the message source can be received and interpreted by the target of communication or the recipient of the message in the form of perception or attitude. This study aims to determine the effect of smart government and service quality simultaneously on community satisfaction at the Pekanbaru City Public Service Mall. The research method used is quantitative,e with data collection techniques using a questionnaire with a total sample of 100 respondents taken based on a random sampling technique for data processing in this study using SPSS with multiple regression analysis techniques. Based on the results of this study, it was found that there was an influence between smart government and service quality on community satisfaction at the Pekanbaru City Public Service Mall, partially or simultaneously. The coefficient of determination test shows that the contribution of smart government influence and service quality to community satisfaction at the Pekanbaru City Public Service Mall is 0.411, which means that the smart government variable influences the community satisfaction variable and also service rate of 41.1% and the rest is influenced by other factors that are not present in this research.

Climate Change Adaptation through Smart Cities in Developing Countries: A Review

Significant problems are presented by climate change for developing nations, especially in metropolitan areas where vulnerabilities are increased by population growth and scarce resources. By utilizing data-driven strategies and technology breakthroughs, smart cities present viable alternatives for adapting to climate change. This study explores the idea of smart city adaptation to climate change in poor nations. It examines the body of research on the effects of climate change in urban settings, considers how smart cities might help address these issues, and suggests successful adaptation tactics. The study also includes case studies from developing nations that have adopted smart city programs in an effort to adapt to climate change, including the precise actions done and their results. The study further outlines obstacles to implementing climate change adaptation in developing nation contexts, such as difficulties with governance and policy as well as technology constraints. Developing nations may increase their resilience, manage resources better, and lessen the effects of climate change on urban populations by utilizing the potential of smart cities.

E-Government As A Form Of Smart Governance Implementation At Bandung Smart City

An innovative step in achieving the total realization of E-government is not only carried out through generating an idea and mutual agreement between government institutions in the city of Bandung. The government must also pay careful attention to the factors that underlie the government's actions. Apart from fulfilling digital services based on information technology, the government must also be able to predict what will later cause the gap between public needs and the reality that occurs during the process—implementation of E-Government for the Bandung Smart City program. Through a literature study approach, this research focuses on theoretical development and by collecting secondary data, the results of the research have shown that the Bandung City Government has continuously attempted to optimize E-Government by strengthening regulations and continuous evaluation, which in turn will optimize the accountability of public services based on information technology in each area in the city of Bandung and also maximize the implementation of the Bandung Smart City concept by minimizing community gaps in each area in the city implementation of the Bandung Smart City concept by minimizing community gaps in each area in the city.

Comparison of Smart City Program in Indonesia and China Study Case: Jakarta and Beijing

Smart City was created to shape a city to improve the quality of life by using urban information and technology to improve service efficiency and meet the needs of citizens, to create a safe, comfortable, controlled, and easy-to-access environment for its citizens and strengthen the city’s competitiveness in terms of the economy, social, and technology. This study discusses the smart city implementation in Indonesia with the 100 Smart Cities program and the smart city program in China. The study concept compares smart city programs in Jakarta and Beijing, which both cities have the same hard infrastructure conditions. It is hoped that this study can differentiate regarding the smart city approach in Indonesia and China. The method used in this paper is to conduct a literature study by comparing it with empirical conditions. The recommendation of this study is differences and similarities based on adjustment for the local conditions in Indonesia and China.

Collaborative Governance in Waste Management: A Study from Surabaya Smart City Programme

Urban areas face severe environmental problems, where rapid population growth causes the amount of waste in urban areas to increase. As one of the metropolitan cities, Surabaya also experiences problems related to waste management, where the amount of waste generated by Surabaya residents daily is 1,600 tons. This research uses the literature study method by using some of the existing literature as a data source in this paper. The research results in this paper show that waste management in the city of Surabaya also involves the private sector from several companies and the community’s active role in managing waste around their living areas through waste banks. The collaboration was carried out by the Surabaya City Government, PT. Sumber Organik, and the community can work well in dealing with piles of garbage in Surabaya. The existence of a waste bank can help increase public awareness of reducing and recycling waste.

Services Innovation for Smart City Destinations

Purpose of the study: Smart City in the city can be seen through technology, people, and financial systems that support city life. This city also strives by creating the Smart Tourism Destination concept which aims to attract and provide tourist needs by combining ICT, culture, and tourism industry in the city of Bandung. Design/methodology: This research is carried out using a descriptive qualitative approach that is useful for testing and developing an understanding of lesser-known phenomena, and is useful for allowing the accumulation of in-depth information about the subject of the study. Data collection uses structured interviews with experts and is obtained through secondary data such as journal articles, reports, organization webpages, and policy documents that are researched to gain a broader perspective on smart city program innovation. Findings: The study shows Bandung effectively utilizes the smart city concept for tourism, highlighting destinations like the Asian-African Museum and Bukit Bintang on the Smart City website and app. However, its technological execution, with 300 flawed applications, remains below expectation. Research limitations/Implications: The research is restricted to a descriptive qualitative approach, which might not provide quantifiable measures of the smart city's success. The research focuses mainly on the tourism aspect of the smart city concept, potentially overlooking other critical facets of the initiative. Novelty/Originality of the study: This study provides a unique insight into the application of the smart city concept specifically for tourism in Bandung, a relatively new endeavour started in 2016. The research bridges the gap between smart city planning and its practical impact on tourism, using Bandung as a case study.

Smart City Masterplan Policy Innovation In Public Service Development In The City Of Padang Panjang

Smart City is a city management that utilizes various resources effectively and efficiently to solve various city problems using innovative, integrated and sustainable solutions to provide infrastructure and provide city services that can improve the quality of life of its citizens. The digital transformation process carried out in the City of Padang Panjang and all efforts to increase digitization and increase digital literacy. Based on the relatively fast population, it can cause various problems typical of urban areas, such as a decrease in the quality of public services, reduced availability of residential land, congestion on the highway, difficulty in getting a parking space, accumulation of garbage, and other social problems. In this study the approach used is a qualitative approach, used to examine the condition of natural objects, where the researcher is the key instrument, the data collection technique is done by triangulation (combined). After doing the research, it can be seen that the purpose of the smart city program in the city of Padang Panjang is where the community can participate in helping the management of existing resources and participate in providing the right information to the local community. The goal is to provide innovative solutions in handling and solving major problems, providing convenience, security and comfort for the community, improving the quality of life of the people of Padang Panjang City to a better level.

Readiness of Tourism Branding in Supporting Smart Branding of Ambon City

One of the dimensions of smart city is smart branding where one of the elements is tourism branding. Tourism branding can be interpreted as an effort to make the city a tourist destination that has an identity and character so that it has a strong appeal. Ambon City, which is starting a smart city program with all the potential and problems, is faced with challenges in meeting the readiness of the smart city implementation as a whole. This study aims to identify and analyze the readiness of tourism branding in Ambon City by examining several indicators, namely facilities that support tourist comfort (amenities), accessibility, ancillary services and hospitality. The analysis method used in this research is descriptive qualitative. The results of the analysis show the unpreparedness and need for development of several indicators of tourism branding such as road conditions and transportation access to tourist attractions, availability of eating spots and lodging, availability of tour guide services, travel agents, and tourist information. However, some things have started positively such as promotional innovations and tourist services that utilize information technology.

Risk management analysis of public street lighting (SMART PJU) as Quick win smart environment of Semarang City

Successful implementation of a program is the goal of program design. However, currently, many programs fail to be implemented due to the failure of efforts to prevent the occurrence of failure factors. Especially in the era of digital governance such as today, the planning of various smart city programs has a large potential risk of implementation failure. The Semarang City of Smart PJU, for example, the implementation of the use of analytics-based SMART PJU requires long and careful preparation. Not only management preparation but risk management is also needed for the program. This research aims to analyze the map of potential risks in the Semarang City SMART PJU of IoT program along with analyzing how the risk management of the program. This research is based on qualitative research with primary and secondary data collection techniques. Primary data collection by interviewing related informants purposively, then the data is analyzed based on qualitative analysis. The findings of this research are that the highest level of risk occurs in the shortage of human resources and SMART PJU operators because there are no human resources who are data analytic experts and Artificial Intelligence experts. Other high risks are database errors / down; SMART PJU devices using old technology; long loading dashboards; and no Fiber Optic connection in internet management.

Smart City: The Implementation Through Smart and Innovative Economy Programs by Empowering MSMEs in Cirebon City

This study aims to determine and analyze the Implementation of a Smart Economy in the Empowerment of Micro, Small, and Medium Enterprises Cirebon City towards a Smart City. The method used in this study is a qualitative method with a descriptive approach. The data collection techniques used are observation, interviews, and documentation. The results showed that 63 Smart City programs in Cirebon City have been made, but not all programs can be implemented due to several obstacles mentioned. Programs that have been implemented, there are two programs that focus on empowering micro, small and medium industries in Cirebon City, these programs include Micro, Small, and Medium Enterprises Development Go Online, Micro, Small, and Medium Enterprises and Center Development. The supporting factors are, Cirebon City Micro, Small, and Medium Industry have potential, access in Cirebon City is very easy, Cirebon City has been branded as a trade and service city, and there is a strong commitment between regional device organizations. While the inhibiting factors are, Attitude of the parties, limited human resources, limited source of funds, lack of digital literacy, and cultural factors.

Evaluasi Program E-Kelurahan Di Kota Padang Menggunakan E-Government Maturity Model

The e-Kelurahan program is one of the leading smartcity programs in the Padang Citywhich aim of realizing the convenience of basic services at sub-district level. The results of research in 2020 show that the implementation of e-kelurahan has not been effective. Then it is necessary to evaluate the e-Kelurahan program to make an assessment of the data and information on the results of the assessment that researchers have carried out in previous research through observation and data collection on the evaluation object. To discuss more deeply about this matter, it can be elaborated using Maturity e-Government Models using a pillar approach framework or the Five pillars of e-Government put forward by Fietkiewicz, Mainka & Stock in 2017 which consists of Information Dissemination, Communication, Transactions, Interoperability and Participation. This model is the latest evolution of E-Government Maturity Models. The research method uses descriptive qualitative. Data is obtainedthrough interviews, observation and documentation. The results of the study show that many features have been overlooked by the Municipal Government of Padang in developing e-Kelurahan. In building the e-Kelurahan application, the Padang City government has only reached the stage where the government is still focusing on the availability of applications to meet community needs compared to improving the quality and strengthening the performance of these applications. The drawbacks of this theory, like other maturity e-Government theories, the analysis only focuses on website development, ignoring other factors such as organization, resources and supervision which are also implementation problems

Tracking, calculating, watching: Governing and delay in the Jakarta Smart City

AbstractJakarta is widely lauded by global consultancies, technology giants and critical scholars as an increasingly important ‘smart’ city. One of the reasons for this is the attempted use by state, corporate and individual actors of smart technologies, discourses and practices to solve the urban challenges of flooding, traffic and waste management in the context of climate change and urbanisation. In this paper, we examine the efforts of the Jakarta Smart City programme and office to govern these challenges. Where smart cities are often described as offering speed and real‐time efficiency, we instead find that the technologies and practices mobilised by the Jakarta Smart City programme govern by projecting, delaying and hypothesising into the future. We describe these governance strategies and outline three of their key forms: keeping track of objects and people, calculating and projecting state savings, and mundane watching but not acting. Rather than facilitating exacting and real‐time policy responses to address these urban problems, these practices instead produce temporal relations of delay that push action further into the future. Building on existing research about futuring and anticipation, and the tempos and rhythms of smart cities, our contribution is to highlight slowness and delay as a key mode of governing.

Shaping smart cities: problem framing, vertical selection and governance in UK smart cities

ABSTRACT As urban governments adopt smart city strategies for delivering services, the need to understand how – and in whose interests – these strategies are formed is imperative. The selection of smart city verticals (or areas of focus for smart city programs) within processes of urban governance has implications for which aspects of the urban agenda become prioritized. Through a study of seven UK smart cities, the paper investigates the framing of city problems, selection of smart verticals, and decision-making logics. The findings highlight that the selection of smart city verticals within the case study cities is rooted in four key considerations: challenges in service delivery, pragmatism, entrepreneurialism, and broader national and global events and policy agendas. These considerations transcend different spatial scales and governance arrangements, raising questions around democratic accountability and transparency. The study concludes that caution is warranted when framing smart cities as a solution to city problems.

Policy mobilities and the policy cycle: An analysis using two smart grid case studies

This paper adds to scholarship on policy mobilities by borrowing a typology and set of ideas from political science about the different stages of the policy making process, namely agenda-setting, policy formulation, decision making, implementation, and evaluation. To date policy mobilities scholarship has mostly not been explicit about which stage of the policy process is being examined. We therefore provide a structure for analysing mobile policy inflows to, and outflows from, a policy over time, across the different stages, allowing the analysis of policy mobilities to be aligned more closely with government decision making processes. To test out our ideas we trace the policy mobilities associated with two Australian smart grid policies over their lifetime, i.e. in the lead up to the policy being implemented, and subsequently. The policies are the Advanced Metering Infrastructure (AMI) program in the State of Victoria, Australia (2009–2013) and the Australian federal government Smart Grid Smart City program (2010–14). We analyse a combination of codified and tacit forms of knowledge sharing, including through policy and industry reports, and interviews with policy practitioners. Key findings include a peak in policy mobilities during the implementation stage, and policy mobility inflows (learning from elsewhere) continuing even in later policy stages. In conclusion we advocate for greater attention to policy mobilities at different stages of the policy process, in order to broaden the scope of policy mobilities research and to develop a stronger understanding of the temporal dimensions of policy mobilities.

CHALLENGES AND OPPORTUNITIES IN IMPLEMENTING SMART CITY INITIATIVES IN SMALL METROPOLITAN AREAS: LESSONS FROM ASAYISH TOWNSHIP, BALKH

In order to execute smart city programs in small metropolitan regions, there are both possibilities and obstacles that need to be considered. A mixed-methods approach is used in the study, which is based on a case study of ASAYISH Township in Balkh and includes interviews with important stakeholders and a review of pertinent literature. The findings showthat although implementing smart city programs in small metropolitan areas presents special obstacles, doing so has the potential to address a number of urban concerns, including those connected to transportation, energy, and public services. The study finishes by emphasizing the necessity for policymakers to give small metropolitan regions top priority when implementing smart city efforts.