Natural hazards, such as earthquakes, can cause enormous financial and human fatalities, particularly in congested public areas, such as shopping malls. To reduce the risk of injury or death in such situations, it is vital that people behave correctly and respond quickly. Due to the shortcomings and incapabilities of traditional training methods to simulate emergency situations, technology has provided opportunities to simulate real-life emergency scenarios, so that more effective training can be provided for users of public areas during disastrous events. As such, Immersive Virtual Reality (IVR) and Serious Games (SGs) are used in this study to investigate five methods in training system required for emergency conditions to rescue people. These methods include text-based immediate feedback, visual-based immediate feedback, audio-based immediate feedback, post-game assessment, and spiral feedback. An extensive experiment involving 145 trainees was conducted based on two approaches: 1) safety knowledge, and 2) self-efficacy. According to the findings, the IVR SG training system with the spiral feedback method was more effective in acquiring knowledge than visual- and audio-based immediate feedback. However, there was no significant difference between groups' performance in improving self-efficacy. In addition, the research investigated the impact of five different methods on improving self-efficacy statements individually, yielding intriguing results. Finally, the findings of this study provide significant practical implications for safety and emergency awareness for users, and preparedness for facility managers to provide better training during emergencies.
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