Team talk and team activity in simulated medical emergencies: a discourse analytical approach.

Stine Gundrosen,Gøril Thomassen,Petter Aadahl,Ellen Andenæs

doi:10.1186/s13049-016-0325-1

Abstract

BackgroundCommunication errors can reduce patient safety, especially in emergency situations that require rapid responses by experts in a number of medical specialties. Talking to each other is crucial for utilizing the collective expertise of the team. Here we explored the functions of “team talk” (talking between team members) with an emphasis on the talk-work relationship in interdisciplinary emergency teams.MethodsFive interdisciplinary medical emergency teams were observed and videotaped during in situ simulations at an emergency department at a university hospital in Norway. Team talk and simultaneous actions were transcribed and analysed. We used qualitative discourse analysis to perform structural mapping of the team talk and to analyse the function of online commentaries (real-time observations and assessments of observations based on relevant cues in the clinical situation).ResultsStructural mapping revealed recurring and diverse patterns. Team expansion stood out as a critical phase in the teamwork. Online commentaries that occurred during the critical phase served several functions and demonstrated the inextricable interconnections between team talk and actions.DiscussionDiscourse analysis allowed us to capture the dynamics and complexity of team talk during a simulated emergency situation. Even though the team talk did not follow a predefined structure, the team members managed to manoeuvre safely within the complex situation. Our results support that online commentaries contributes to shared team situation awareness.ConclusionsDiscourse analysis reveals naturally occurring communication strategies that trigger actions relevant for safe practice and thus provides supplemental insights into what comprises “good” team communication in medical emergencies.

Highlights

Communication errors can reduce patient safety, especially in emergency situations that require rapid responses by experts in a number of medical specialties
Analyses of adverse events in medical emergency situations have emphasized the importance of good communication, and several reports conclude that communication errors can jeopardise patient safety [1,2,3,4,5]
To understand more about the interconnections between team talk and actions, we introduced the use of this analytical approach to 5 authentic teams during in situ simulation training in the emergency department at the hospital

Summary

Introduction

Communication errors can reduce patient safety, especially in emergency situations that require rapid responses by experts in a number of medical specialties. Analyses of adverse events in medical emergency situations have emphasized the importance of good communication, and several reports conclude that communication errors can jeopardise patient safety [1,2,3,4,5]. Team communication is important for coordinating responses to medical emergencies [6,7,8]. An additional concern is that the functions of medical emergency team talk—that is, the relationship between what is said and what is done—have remained more or less unexplored [10, 20, 21]

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