PurposeThis paper outlines an analytical framework for estimating households' access to formal credit across European transition economies shortly after the onset of the global financial crisis. This study, along with the individual-level socio-economic and demographic characteristics also considers the perceived quality of the institutions. The author wants to assess whether an adequate policy-level intervention to promote financial inclusion should account for the individuals' subjective evaluation of the political situation in their own country as well as their personal experience of corruption.Design/methodology/approachThis paper identifies the main determinants of financial inclusion using European microdata (Life in Transition Survey II, LiTS II). In order to estimate individuals' access to formal financial markets, the author constructs a bivariate probit model to account for joint access to short-term and long-term credit products (Mohieldin and Wright, 2000).FindingsThe results show that improving people's access to financial markets across European regions requires a set of interventions at the institutional and local levels to link-up policies of financial inclusion and financial integrity.Originality/valueThe paper contributes to the existing literature by identifying a number of key causes of financial inclusion and the role of institutional (corruption crimes) factors in determining the levels of financial access in a country.