Selling Services Research Articles

Stimulating Electricity Consumption in Outsider Regions is a Necessary Condition for the Structural Stability of Russia

Currently, there is a worldwide increase in electricity per capita consumption (EPC). However, this trend is due to the growth of electricity consumption in developing countries, while in developed countries there is a process of its stabilization and even reduction. Thus, it can be said that there is a decrease in the differentiation in specific electricity consumption between developed and developing countries. In Russia, in 1990–2012 there was an increase in regional divergence in this indicator. As a result, the difference in the specific power capacity between the leading regions and outsider ones reached a 20-fold value. In the regions of the south of Russia, the EPC is lower than in a number of developing countries. But if the latter are on the road of increasing the EPC and, as a result, increasing labor productivity, then in the Russian outsider regions there is a decrease in it. Low specific power capacity is one of the reasons for the insufficient level of labor productivity. A pattern of increasing profitability of goods, works, and services sold has been revealed as the specific consumption of electricity increases in Russian regions of low electric specific power capacity and decreases in Russian regions of the high one. It is shown that the negative trend of differentiation of power consumption in the regions of Russia changed in 2013–2018 to convergence. It is substantiated that in the outsider regions, the limiting factor in the growth of electricity consumption is not the lack of energy capacity, but the insufficient development of the electricity consumption sector. Therefore, in order to ensure the structural stability of the Russian economy, efforts should be focused on stimulating non-household electricity consumption by developing the processing industries of the economy, creating industrial and agricultural enterprises in regions with low electric power. Therefore, in order to ensure the structural stability of the Russian economy, efforts should be focused on stimulating non-household electricity consumption by developing the processing industries of the economy, creating industrial and agricultural enterprises in regions of low electric specific power capacity.

КЛЮЧЕВЫЕ ТРЕНДЫ ЦИФРОВИЗАЦИИ В ТУРИНДУСТРИИ

The subject of the research is digitalization in the tourism business. The purpose of the study is to identify trends in the development of digital solutions in the tourism industry. The objectives of the study are to reflect the key trends in the development of the tourism industry based on the introduction of digital technologies, their benefits for buyers and sellers of tourism and hotel services. The novelty of the research: the characteristics of digital solutions as tools for promoting services and attracting potential tourists are given. Conclusions: digital technologies create new inaccessible destinations for travelers, and traditional tourist destinations are experiencing a rebirth. Tourists are independent in choosing the forms of travel (real or virtual), taking into account their preferences and financial capabilities.

The Study on the Effectiveness of Sustainable Customer Relationship Management: Evidence from the Online Shopping Industry

Sustainable development integrates business, environmental, and social objectives into a unified effort to achieve a common goal. Sustainable customer relationship management (CRM) combines company strategy, customer-focused business processes, and computer technologies. From the consumer’s perspective, it lowers psychological, energy, time, and other costs; from the company’s perspective, it offers a means of engaging with customers to build lasting and reliable relationships. The sustainable CRM program provides advantages to businesses in various industries, particularly online commerce. It alludes to a comprehensive strategy that promotes solid interactions between buyers and sellers of goods and services. Since current customer retention is less costly than new customer attraction in competitive markets, especially online shopping, identifying the factors affecting relationship management with stable customers is essential. This investigation intends to evaluate the effect of the use of management information systems (MIS), as well as insights on employee behavior and knowledge, and customer behavior (satisfaction and loyalty), on the effectiveness of sustainable CRM in online shopping. The model is validated using the PLS–SEM technique, and study sample of 293 employees and managers from private organizations. According to the results, the MIS, employee behavior and knowledge, customer satisfaction, and customer loyalty influence the effectiveness of sustainable CRM in online shopping. Furthermore, employee behavior and knowledge positively moderate the relationship between customer loyalty and the effectiveness of sustainable CRM. However, the moderating role of employee behavior and knowledge on customer satisfaction and the effectiveness of sustainable CRM is not confirmed. Overall, taking these characteristics into account might help organizations to take significant steps toward increasing the efficacy of sustainable CRM.

Peran Teknologi Dalam Perkembangan E-Business

The introduction of technology in business is just one example of how the trading system in Indonesia has advanced over the years. The availability of electronic commerce has the potential to speed things up, save money and make buying and selling of goods, services, clothing, food, and other goods much quicker. The purpose of this research is to investigate how information technology contributes to the growth of e-business. This qualitative research uses data from a literature review. Especially with the internet, the rapid development of information technology has emerged as the main means of obtaining information quickly and simply. The Internet is a global computer network that connects the whole world together. People can get all the information they need from the internet. The internet can also be used to search for data or information, making it easier for the general public to get the information and communication they need. This research shows that the application of a technology-based information system within a company can provide benefits for the company such as supporting operational and managerial activities and being able to provide data that has good analytical skills in calculating data.
 Keywords : e-business, technology, web

Services Rendered by Various Marketing Agencies to the Banana Grower in Burhanpur District of Madhya Pradesh, India

A study was conducted to find out the services rendered by various marketing agencies to the banana growers in Burhanpur district of Madhya Pradesh. Services defined as the degree to which farmer has rendered various marketing services which have provided by marketing agencies. Services related to marketing information, consulting, selling, credit, grading, and, transportation were enlisted in a pre-tested interview schedule. The farmers were asked to rank the agencies on the basis marketing, agencies, storage, credit facilities, and transportation of services rendered by them in the order of importance. The opinion of the farmers was ranked on the basis of weighted mean score. The result of the analysis has shown that the Banana growing farmers prefer Madhusudan kela agency for marketing, credit facilities, transportation and selling services.

Impact of Non- Store Retailing in Indian Economy

Non-store retailing is the selling of goods and services without ever establishing a physical store, as opposed to the traditional way – the very foundation of retail. In an ever-changing market of globalization era, where need for better efficiency is crucial, non-store retailing is patronized to time conscious consumers or compulsive buyers. Non-store retailing, that includes e-commerce, direct selling, telemarketing, etc., has evolved throughout the years and continues to offer consumers the convenience of buying 24 hours a day, 7 days a week and delivery at the location and time of their choice. Taking a leap in popularity in the pandemic era, the mere expectation that it will grow at a staggering rate over the next few years is no rocket science either. Although here the potential customer base can be limitless, it’s not devoid of its own demerits and negative aspects, of which unhealthy competition leading to customers having to pay twice-thrice the money they should pay, is the biggest. This study aims to thoroughly go through both the positive and negative aspects of non-store retailing, to seek out and strike a balance between store based retailing and non-store retailing, so that both continue to develop, evolve and thrive in a healthy manner and contribute to the nation’s GDP and towards customer satisfaction as well as retention.

Examining the impact of tax policies and institutional reforms on economic growth: A systematic approach on Djibouti

Institutions are rules, guidelines, and regulations that regulate how agents participate in economic transactions, such as the purchasing and selling of commodities and services, as well as the usage of assets. They impact the objectives of major economic players in society, influencing expenditures in both tangible and intellectual capital, technology, and commodity. It also entails proper amounts of tax collections, which are critical for long prosperity, but many nations’ tax systems persist in their poorest connection in the encouragement of progress and state building. Hereby, the present study examined the role of tax policies and institutional reforms in promoting the economic growth of Djibouti during the period 2000 to 2021. The paper employed a Vector Error Correction model (VECM) and a Granger causality test to capture the long-run and short-run dynamic connection between the variables. As well as determining the direction of these associations. The findings presented that during the short-run tax policies and institutional reforms have an insignificant influence on economic growth. Whereas, the long-run outcome revealed that business taxes, government effectiveness, and institutional quality have a positive impact on economic growth. Further, the Granger causality test illustrated one-way causality between GDP, government effectiveness, and regulatory quality. The findings contribute by providing evidence to the region and for the country itself on the way of managing taxation and implementing rigorous institutional regulation in hope of promoting economic growth.

An optimal and efficient data security technique through crypto-stegano for E-commerce.

E-Commerce or Electronic commerce is the buying and selling of goods and services in which any commercial transactions through wireless electronic devices such as hand-held computers (tablets), mobile phones or laptops is conducted anytime & anywhere via Internet technology. But, E-Commerce transactions or services are suffered by many attacks such as Man in the Middle attack, eavesdropping attacks, and etc. due to the lack of secured security infrastructure. Here, data security is one of the ways to keep the confidential information secure through E-Commerce transactions. In this connection, we have proposed an optimal and efficient data security with the combination of Elgamal cryptosystem and LSB image steganography technique for E-Commerce. In our proposed work, at the merchant side, Elgamal encryption technique is used to protect sensitive information during E-Commerce transactions from intruders and LSB image steganography process is also applied to hide generated Elgamal encrypted data and produce a stego-image (steganography image). Then, DCT (Discrete Cosine Transform) technique through autoencoder is imposed on stego-image to make an optimal image to increase the throughput of the work. After that, the produced optimal image with cipher text is sent to the customer end. At the customer end, first, stego-image is extracted from the optimal image using LSB retrieval process. Then, Elgamal decryption process is used to retrieve the original data and secure the E-Commerce transactions in efficiently. Based on the experiment, we have plotted the performance metrics such as MSE, PSNR and SSIM on the work and entropy of the optimal image is also calculated with respect to the sample image. Thereby, a high level performance metrics is obtained in our proposed work.

Emerging E-Commerce Trends in India: Opportunities and Challenges

E-commerce refers to the buying and selling of services over the internet as well as the data and money transfers required to complete the sales. It is often referred to as online commerce or electronic commerce. India's e-commerce market is growing quickly. E-commerce is unquestionably a business alternative that must be investigated in the future. E-commerce forecasts indicate a substantial increase in the number of businesses in our nation. Indian e-commerce has shown tremendous growth in recent years, supported by a growing internet user base on mobile phone devices. Due to widespread internet use and advanced electronic devices, India's e-commerce sector is expanding at a rapid rate. Since the majority of people are unaware of online fraud and corruption when conducting transactions, darkness rules. This is by far the greatest difficulty that the Indian e-commerce sector is currently facing. Even financial transactions can be completed quickly and effectively with e-commerce from anywhere in the world. Future generations will feel more at ease making purchases exclusively online. The study's goal is to highlight the idea of e-commerce. The secondary data employed in this study's research approach were listed in various online databases of books, academic papers, and related e-commerce articles. The goal of the current study is to describe the current state of e-commerce in India and to look at its prospects and difficulties.

The Effect of Discounts and Free Shipping on Impulsive Purchases Moderated by Seller Service

This research was conducted to determine the relationship between discounts, free shipping and impulse purchases moderated by the seller's service. The population in this study were all Generation-Z users of the Shopee marketplace in Yogyakarta using the Smart PLS 3 application. The research sample uses a non-probability sampling technique with purposive sampling method. This study shows a relationship between discounts and free shipping on impulse purchases. In addition, the seller's service is pure moderation between discounts, free shipping against impulse purchases. The reseacrh has limitations that it is to be on a discount, free shipping, seller service, impulse purchases and focus on a Generation-Z that’s avaliable in Yogyakarta. This study will give insight to readers especialy in the field of marketing about the impulsive buying behavior of Generation-Z in the Shopee marketplace with discounts and free shipping as the independent variables, as well as the involvement of seller services as a moderating variable. The difference in this research is to use the seller's service as a moderating variable to find out a deeper relationship between the independent and dependent variables. Using Generation-Z in Yogyakarta which has never been done by previous researchers.

PERUBAHAN PENDAPATAN MASYARAKAT DESA JIKO INDUK KECAMATAN MOTONGKAD, BOLAANG MONGONDOW TIMUR PADA MASA PANDEMI COVID 19 (Changes In Income of The Jiko Induk Village Communities Motongkad District, Bolaang Mongondow East during The Pandemic Covid 19)

East Bolaang Mongondow is one of the areas that has begun to develop the tourism sector apart from agriculture, animal husbandry, services, mining and others. The tourism sector which was developed about three years ago before the outbreak of Covid 19, especially in Jiko Induk Village was the Abadi Beach, Tanjung Silar Beach and Cimoki Beach tourism. This has had the impact of decreasing tourist visits to Jiko Induk Village, which has resulted in decreased income for the people of Jiko Induk Village who work in the tourism sector. aims to describe changes in the condition of people's income in Jiko Induk Village both for people who work as farmers and fishermen as well as service sellers at tourist destinations Cimoki Beach, Abadi Beach and Tanjung Silar, namely by category before becoming a tourist destination, when it became a tourist destination and during the Covid 19 Pandemic.
 The research result showed that the category of changes in livelihood during the Covid 19 Pandemic illustrates that 13 respondents who have the profession of part-time workers, namely as fishermen and sellers of boat motorcycle taxi services, with a percentage of 43.33%, and people who have jobs as car driver renters, builders, yellow rice sellers and BRI Link Agents each had 1 respondent with a percentage of 3.33%. Thus the category of changes in the livelihoods of the Jiko Induk Village community experienced a significant change in livelihood when it became a tourist destination by opening new jobs for the Jiko Induk Village community.

E-commerce platform financing versus trade credit financing: Financing mode selection for online retailer considering live-stream selling in China.

The rise of live-stream selling has made the e-commerce platform attractive to many small and medium-sized retailers that are often faced with capital constraints. The choice between the e-commerce platform financing (EPF) and trade credit financing (TCF) for the capital-constrained e-retailers engaging in live-stream selling is particularly important problem. This paper considers a supply chain made up of a manufacturer, an e-commerce platform that offers live-stream selling service to consumers and an online retailer with capital constraint. We, respectively, investigate the optimal decisions of the supply chain enterprises under EPF and TCF modes based on Stackelberg game models and optimization theories. We compare the profits of supply chain firms under different cases and obtain some important conclusions through theoretical and numerical analysis. First, when the e-commerce platform's commission rate is low enough, the retailer's ordering quantity is, under EPF mode, greater than that evidenced without capital constraint. In addition, when the retailer's marginal profit is high and the e-commerce platform's commission rate is low, the online retailer should choose EPF mode; in other instances, TCF is its optimal choice. Second, the e-commerce platform can obtain the highest profit under EPF mode, while TCF mode will bring the highest profit to the manufacturer. Third, when the platform's commission rate is below a certain threshold, the profit of the entire supply chain under EPF mode is larger than that of well-funded supply chain, but TCF mode cannot. Finally, we also find there exists the access threshold about the live-stream selling. Only when the commission rate is relatively high, the e-commerce platform should offers live-stream service to consumers and the live-stream investment is the highest under EPF mode.

Transportation Service Procurement Auctions in Cyber-Physical Internet

This study is the first to propose auction models for transportation service procurement (TSP) in Cyber-Physical Internet (CPI). In the TSP problem, shippers are the service buyers who generate a large number of orders, and carriers are the service sellers who can deliver these orders. CPI is a novel concept aiming to completely alter freight transportation to develop a new generation of global logistics network (GLN). The introduction of CPI prompts the rethinking of several TSP basic issues, such as route planning, service mode selection, and real-time pricing based on spatial-temporal information sharing in CPI. Therefore, we first detail two key components of CPI, i.e., the router and the routing table and then describe the GLN in CPI through a typical example. We further establish a one-sided Vickrey-Clarke-Groves (O-VCG) online reverse auction mechanism to maximize social welfare. This auction mechanism is built to make decisions according to multidimensional information provided by the routing table about the transport services. Moreover, we further analyze the four important attributes of the auction mechanism, including allocative efficiency, incentive compatibility, individual rationality and budget balance. We finally conclude with critical challenges and future research directions, including potential TSP auctions in CPI and the applicability of the underlying model to general logistics systems based on spatial-temporal considerations.

What is in a name Deciphering domain name protection in India and Russia

Ever since the advent of the internet and e-commerce, buying and selling of goods and services has become easier and more efficient. Although this has brought development, it has also given way to challenges in handling one's intellectual capital, by allowing third parties to easily access and infringe intellectual property rights (IPR) through domain name infringement. This paper assesses domain name legal protection, with the main point of reference being trademark law, as it is used as the legal mechanism in dealing with domain name dispute resolution. More specifically, this paper focuses on how two large economies, India and Russia, which have chosen to deal with domain name-related concerns and disputes, in light of the latest international developments in the field. The two countries represent very distinct approaches towards domain name regulation, each with their merits and demerits, which the paper addresses, juxtaposes and evaluates.

Application Of Website-Based Men’s Fashion Purchase Application (Blibli Shionpri)

The use of smartphone from year to year is getting more dan more enthusiasts and will continue to increase everyyear, this is due to the increasingly rapid development of the times. The existence of social media features that are easy to accessand offered with their respective benefits and goals will centainly make it easier for users to communicate and find out updatedinformation, one of which is in conducting online buying and selling transactions. Fashion is one of the things that is widelyfollowed by its development, buying fashion online aims to make buying and selling transactions easily and comfortably withoutany geographical constraints, saving energy, shortening time and being cheap, easy to find the desired item, and establishinggood cooperative relationships. Both between the seller and the buyer. However, there are several problems that are oftenexperienced by users of online buying and selling transaction services. This has a solution with a strong information and securitysystem in order to provide more satisfaction for users of online buying and selling services.

Analysis and recommendations for business process improvement for retail companies using the business process improvement (BPI) Method

Retail companies are businesses that involve direct interaction between sellers of goods or services and consumers, meaning that retail businesses do not have a processing process from raw materials to finished products. In the process of editing and recapping goods data, there are 2 main businesses, namely editing data, sending copies of goods data, and storing new data in the cashier’s GIS database. After the evaluation, it was found that simplification could be made to make it more efficient. Based on the results of the evaluation of the business process, it was found that the root cause of the editing time and recap of goods data was long. Business process recommendations are made and the results are obtained, eliminating the process of providing a copy of new item data to the warehouse clerk and storing new item data in the cashier’s GIS database.

Application of blockchain technology in autonomous electricity transaction and settlement at the end of distribution network

Abstract With the deepening of the concept of low-carbon environmental protection, the use of renewable energy in social production has become more and more popular. More and more consumers in the distribution network have begun to change their identities to become consumers with the continuous reform of the electricity sales side. Electricity trading and settlement methods in the electricity market directly affect the relevant income of market entities, so a fair and reasonable settlement mechanism is an important factor for the normal operation of the electricity market. Electricity trading refers to the buying and selling of electricity commodities and services, including electricity trading, auxiliary service trading, and transmission rights trading. With the expansion of the electricity market, how to deal with the deviation of electricity is also a difficult problem that requires electricity settlement. This paper aimed to study the application of blockchain technology in the autonomous electricity transaction and settlement at the end of the distribution network. It was expected to use the blockchain technology to set up related transaction mechanisms, provide new solutions for electricity transaction and settlement, and improve the efficiency and fairness of electricity settlement. Blockchain technology does not rely on additional third-party management agencies or hardware facilities, and there is no central control. Except for the self-contained blockchain itself, through distributed accounting and storage, each node realizes information self-verification, transmission and management. On the basis of sorting out the principles of electricity balance and electricity price formation, this paper proposed a contract decomposition method with a higher degree of fit, and revealed the settlement principle of deviation electricity in the electricity market environment. Aiming at the application scenario of blockchain in the energy Internet, an energy trading platform based on blockchain was designed, and the test results showed the feasibility of blockchain in electricity settlement scenarios. The experimental results of this paper showed that in the traditional electricity purchase fee settlement, the average transaction price is stable at 0.6 yuan/KWh. In the blockchain settlement process, the electricity purchase is 25 yuan when the electricity purchase is 50 KWh. Therefore, blockchain settlement is used more frequently in the market, and the profits are higher.

Why do platform multinational companies struggle abroad? A multi-method study of the role of informal institutional distance

Firms providing virtual platforms that connect buyers with sellers of goods and services are increasingly venturing abroad, sometimes from or near inception. However, these platform multinational companies (PMNCs) seem to struggle more against local competitors in foreign markets compared to more traditional MNCs when it comes to capturing market share and generating profits. In this study, we explore the underlying causes of these patterns. We first flesh out several stylized facts from a longitudinal case study of the mobile phone industry in China, and then we use these facts as input for formal economic modelling and simulations to derive generalized propositions. We find that informal institutional distance (IID) at the macro business system and micro product market levels poses challenges to all MNCs. Yet, whereas traditional MNCs can overcome IID by leveraging their product quality advantage, PMNCs are usually unable to do so and are, thus, more likely to underperform. We explicate that this pattern is likely underpinned by network effects that exacerbate the role of IID for the foreign PMNC. We discuss implications of these results for theory of the PMNC, particularly focusing on the need for research examining how this unique form of MNC can overcome internationalization challenges associated with IID.

THE IMPORTANCE OF WORK PLACE SAFETY

Work place safety involves activities that are task oriented and is more than proactive selling of products and services through use of face-to-face interactions or by use of other communications means such as telephone or mail. The goal of customer satisfaction should be designed, communicated and performed with the aim of achieving two goals which are to satisfy the customer and to achieve operational efficiency. The behavior and interaction of the service provider with customers for services that are offered face to face is a replica of what goes on inside the organization (Lovelock, 2014). The marketing of financial services is not only more complex but also much broader and it involves increased interactions between the customer and the organization as the service is made, sold and also consumed. The customer’s view of the quality of the service is drawn from the behaviour and personality of the service provider. High quality customer service can be drawn from thinking, attitude and a philosophy that puts more emphasis on a way of doing business which is committed and sincerely dedicated to satisfy the firm’s customers. Such a philosophy emphasise that customer satisfaction is the greatest priority of the organization (Lovelock, 2014).

Tinjauan Atas Penjualan dan Pendapatan Sales PT Rohto Laboratories Indonesia Pada Supermarket Yogya Cimanggu

Sales is the activity or business of selling products or services. In the process of selling, the seller or provider of goods and services gives ownership of a commodity to the buyer for a certain price. Revenue is the ability of a company to finance all costs and operations are strongly influenced by its income. The higher the income received, the greater the company's ability to finance all its expenses and activities. Revenue is obtained from various sources, one of which is sales. Sales made include sales procedures within the company.
 The purpose of this study was to determine the sales procedures of PT Rohto Laboratories Indonesia at Yogya Cimanggu, to see the suitability of the sales procedures carried out and to know the revenue receipt system.
 The results of the evaluation in the review that the authors carried out showed that the sales procedures of PT Rohto Laboratories Indonesia at Yogya Cimanggu and the revenue receipt system for Yogya Cimanggu's sales at PT Rohto Laboratories Indonesia had run well in accordance with the applicable procedures.
 
 Keywords : Sales Procedures, Revenue