Process Of Services Research Articles

Meeting Parents' Health Literacy Needs-Designing and Feasibility Testing of a Three-Step Intervention in the Childhood Epilepsy Context.

(1) To codesign a health literacy intervention within a specialist healthcare setting to help the parents of children with epilepsy access, comprehend, use and communicate information and (2) to assess the intervention's feasibility by exploring stakeholders' perspectives on its usefulness, ease of use of trial methods and contextual factors impacting its execution. A codesign participatory approach followed by a feasibility approach inspired by the OPtimising HEalth LIteracy and Access to Health Services (Ophelia) process for health literacy intervention development. (1) The codesign approach included workshops with (a) multidisciplinary personnel (n = 9) and (b) parents (n = 12), along with (c) an interview with one regional epilepsy specialist nurse (n = 1). The participants discussed parents' health literacy needs on the basis of vignettes and brainstormed service improvements. A three-step intervention was subsequently designed. (2) The intervention's feasibility was assessed via interviews with six parents (n = 6), a focus group interview with study nurses, a short doctors survey and a log of time spent testing the intervention. (1) The parents of first-time admitted children to a specialist epilepsy hospital were targeted for the intervention. Nurse-parent consultations were central to the intervention, activating parents in codeveloping and executing a tailored education plan. (2) Feasibility: parents (n = 6) experienced consultations and education plans that were beneficial for enhancing their self-efficacy in managing the child's condition. The study nurses (n = 3) acknowledged positive outcomes in streamlining patient education but felt that their training on the intervention methods was insufficient. Both parents and nurses identified limited personnel resources as a significant barrier to executing the intervention. The codesigned intervention engaged nurses and parents in HL development despite system barriers. The parents experience enhanced self-efficacy in managing their child's condition. However, needs refinements and further feasibility tests are needed before future implementation. The Consort Statement 2010 extension for reporting non-randomised pilot and feasibility studies was used to ensure the methodological quality of the study. A Consort Statement 2010 checklist is provided as an additional file. The collaboration of parents within the target group, the providers involved and the project's steering committee was crucial in codesigning and evaluating this three-step intervention. Parents and multidisciplinary providers actively contributed through workshops, interviews and in discussion meetings. The study nurses testing the intervention played a key role in defining the documentation process for the codeveloped education plan. This three-step health literacy intervention can positively impact parents' self-efficacy in managing their child's condition. Enhancing nurses' communication skills is essential for improving parents' health literacy, making it crucial to allocate resources for such training. The intervention content and strategies to meet parents' health literacy needs require refinement, with more provider involvement to better adapt it to the context. Future studies should focus on further feasibility testing by considering a more flexible time frame. Open Science Framework: https://osf.io/fg9c7/.

Development of a service blueprint for blockchain services.

As blockchain has been actively applied in various services, a tool for visualizing the complex service processes reflecting the characteristics of blockchain has been required. A service blueprint is a tool to visualize all key systems and encounters in service delivery. Although several blueprints already exist, they have limitations to systematically visualize and analyze blockchain service processes. This study develops a Blockchain Service Blueprint (BSB) specialized in visualizing and analyzing blockchain service processes. A comprehensive literature review and an analysis of blockchain services were conducted to identify characteristics of blockchain services and limitations of existing blueprints. The BSB was developed based on the derived key components of blockchain service processes, so that it has the optimal structure with key elements to visualize complex processes of blockchain services. The usefulness of the BSB was verified by both comparisons with traditional blueprints and expert interviews. The proposed BSB can intuitively and clearly visualize a service process between customers and service providers in blockchain services. Using the Blockchain Service Blueprint (BSB), providers can identify and improve service processes to enhance sustainability, and this study offers researchers cases and a development process that demonstrate the BSB's effectiveness across various blockchain services.

Equalization of basic public services enabled by digitization: A study of mechanism and heterogeneity.

Digitalization has penetrated into every aspect of life. However, research on the mechanisms through which digitalization affects the equalization of basic public services, as well as the heterogeneity of its impact on different fields of these services, is still insufficient. Based on the panel data of 30 provincial-level administrative regions in China from 2013 to 2023, this paper studies the mechanism and heterogeneity of the impact of digital development on the equalization of basic public services. The research finds that the improvement of the digital development level can significantly promote the equalization process of basic public services, and this finding remains robust after a series of endogeneity and robustness tests. The discussions on regional heterogeneity and spatial complexity show that digitalization makes a greater contribution to the equalization of basic public services in the central and western regions and the northeast than in the east. However, achieving equalization of basic public services across regions through digitalization is challenging. The development of digitalization and the equalization of basic public services are limited by territorial cohesion in geographical space. Underdeveloped regions have poor access to digitalization for achieving equalization of basic public services. This leads to a 'digital divide' between developed and underdeveloped regions. It also results in a 'low-lying area' phenomenon in basic public services. Additionally, the promoting effect of digitalization on the equalization of different areas of basic public services varies significantly. The effect is strongest for basic living services. It is moderate for environmental protection services and education services. The effect on medical services is not significant.

TAXATION SYSTEM IN KINGDOM OF SAUDI ARABIA WITH SPECIAL REFERENCE TO VALUE ADDED TAX: AN EMPIRICAL ANALYSIS

Theoretical framework: The Kingdom of Saudi Arabia (KSA) has acknowledged the limitations of relying exclusively on oil reserves as the predominant revenue stream, as this approach hinders the country's ability to attain sustained economic expansion owing to the unpredictable nature and fluctuations of global oil market prices. Objective: The acceptability of the taxation system on consumer products and services in Saudi Arabia has increased as a result of the simplicity of the Value Added Tax (VAT) system. Despite the limited number of studies conducted on Value Added Tax (VAT) inside the Gulf Cooperation Council (GCC), this particular study represents one of the pioneering efforts to identify and analyze its impact, taking into account the recent law revisions. Consequently, this study possesses contemporaneity and pertinence in terms of offering novel perspectives to governing bodies regarding the value-added tax (VAT) framework, its reception, and the ramifications of income, declining purchasing power, governmental strategic decision-making, and the execution of diverse tax structure modifications. Method: A total of 519 replies were obtained through the implementation of a judgment or purposive sample methodology. To accomplish Convergent and Discriminant Validity, evaluate model fitness, and carry out Structure Equation Modelling (SEM), Smart PLS 3 is used. The researcher used SPSS (specifically version 25) to implement appropriate statistical procedures and processes in service of the study's principal aims. Implication: Moreover, the results indicate that the implementation of Value Added Tax (VAT) has an impact on individuals' income, leading to a decrease in their purchasing power. Additionally, it influences the government's approach to VAT and tax reforms in relation to the Saudi population. Result and Conclusion: The adoption of VAT in Saudi Arabia is significantly influenced by income as a mediating factor. The function of purchasing power in mediating the implementation of Value Added Tax (VAT) in Saudi Arabia is of considerable importance. Originality: The burden of value-added tax (VAT) is frequently transferred to the end consumer through price increases implemented by producers and distributors. The implementation of the Value Added Tax (VAT) system allows the government to generate income through a less visible means.

Analisis Pemutusan Kontrak Kerjasama Pengadaan Barang Atau Jasa Pemerintah Secara Sepihak

Termination of Cooperation Contract for Procurement of Goods or Services" refers to the termination or cancellation of an agreement between parties involved in the procurement process of goods or services. The purpose of this article is to find out about the unilateral termination of the contract carried out by the Public Works and Spatial Planning Service of the Meranti Islands Regency against PT. Merbau Indah Abadi in the contract agreement in accordance with the regulations in force in Indonesia and also to analyze the basis for the judge's considerations that granted the plaintiff's lawsuit in the decision of the Pekanbaru State Administrative Court Number 21 / G / 2023 / PTUN.PBR. The research method used is the normative research method, the reason for using normative research in this study is because of the problems being studied. The results of this study are that in the decision, the Public Works and Spatial Planning Service of the Meranti Islands Regency was proven to have missed the unilateral termination mechanism explained in Presidential Regulation No. 4/2015 and Minister of Finance Regulation 243 / PMK.05 / 2015, so that the act of terminating the contract cannot be justified because it is not in accordance with the relevant laws and regulations. The conclusion is that there are legal consequences of unilateral termination of the contract in the procurement of goods/services contract, namely the imposition of administrative sanctions, sanctions in the form of inclusion in the blacklist, civil lawsuits and criminal reporting to the authorities.

ASSESSING THE COMPLEXITIES OF LONG-TERM SERVICES AND SUPPORTS FOR OLDER ADULTS OF TEXAS

Abstract Background Long-term services and supports (LTSS) encompass a broad range of medical and personal care assistance needed by individuals who are unable to perform self-care tasks due to aging, chronic illness, or disability. The No Wrong Door (NWD) System is a statewide network that coordinates the system of access to long-term services and supports. As an offshoot of the person-centered planning movement, the NWD System is premised on ensuring that no matter where individuals first interact with the system, they are guaranteed comprehensive information, assessment, and services. This work will help the Texas Health and Human Services Commission create a consumer-driven, cost-effective, and efficient system. Methods A mixed methods approach was constructed to understand the challenges and barriers to accessing LTSS, assess NWD System performance based on stakeholder perspectives, and identify community needs. Results Of 4,153 respondents, 56% identified as an adult 50 years or older and 53% older adults reported a LTSS need in the past year. The top three problems faced when trying to get services include a confusing system, long service wait times, and not knowing where to get help. Unpaid informal caregiver respite services, caregiver education, and caregiver support groups were among the services and supports that inadequately met people’s needs. Conclusions: Our results form the blueprint for facilitating access to care throughout Texas to ensure vulnerable populations obtain a high quality of life. Recommendations for the NWD system include effective community outreach and streamlined application processes for services and supports.

Analisis Sistem Informasi Akuntansi Proses Konfirmasi Uang Muka Dinas Operasional Pada PT Semen Indonesia (Persero) Tbk

This research aims to analyze the effectiveness and efficiency of the accounting information system for the down payment for the operational services process using Macro VBA. This research uses a descriptive qualitative research method. The study was conducted at PT Semen Indonesia (Persero) Tbk. Involving four informants in April 2024. The primary data used is gathered on-site through observation, interviews, and documentation. The results obtained from this research include a description of the flowchart and procedures for confirming operational advances. The operational advance confirmation system using Macro VBA has been running according to the guidelines. The process involves flowcharts of the divisions involved. PT Semen Indonesia (Persero) Tbk uses Macro VBA to improve work efficiency and effectivity in the operational advance confirmation process. The implementation of Macro VBA in the advance confirmation process has proven to increase work efficiency and effectivity by speeding up the data processing and reminder-sending processes. Additionally, the use of Macro VBA successfully reduced the need for manual labor, allowing employees to allocate their time to other tasks.

Hybrid lean practices with industrial revolution 4.0 for sustainability in South African higher education institutions: Preliminary approach

Institutions of higher learning are crucial to sustainability. They play a crucial role in preparing the next generation of leaders who will successfully execute the Sustainable Development Goals of the United Nation. This research therefore intends to present a preliminary conceptual approach in examining how industrial revolution 4.0 (I.R. 4.0) technologies, and lean practices affect sustainability in South Africa’s Higher Education Institutions (HEIs). The study shall employ survey questionnaire to collect data from the employees of the institutions. This preliminary study reveals that hybrid IR 4.0 technologies and lean practices as enablers of sustainability has not gained enough attention in the HEIs. Existing literature show the important role plays by performance variance of lean practices to improve sustainable performance when deployed from industry to education sector. The report validates the HEI’s future course, which has been incorporating new technology into its services processes recently. Using the created items, researchers may utilize empirical analysis to look into the combined effects of lean practices and IR 4.0 technologies on sustainability in HEIs. The following conclusions may be drawn: HEIs are essential for the application of sustainability principles; curriculum focused on sustainability and culture change are critical for attitude development; and the political climate and stakeholder interests impact the implementation of sustainability.

Merit-based recruitment in the South African Public Service: Challenges and opportunities

Section 195 (i) of South Africa’s Constitution mandates that public administration must reflect the nation's diversity, with recruitment and personnel management practices based on competence, fairness, and impartiality, while addressing historical inequalities to ensure broad representation. This creates a dual obligation for public administration: to foster inclusivity and equity while ensuring merit-based recruitment. Merit-based recruitment is crucial for meeting the public service's human resource needs and achieving employment equity by making opportunities accessible to all societal groups. While the practical application of merit-based recruitment presents opportunities, it still encounters considerable obstacles, such as political interference, and fragile institutional structures. This paper explored both the challenges and opportunities of merit-based recruitment in the South African public service through an analysis of government reports, academic literature, and policy reviews. The findings reveal that while the concept of merit-based recruitment is embedded in policy, its execution is hampered by political interference, nepotism, a lack of institutional capacity, skills shortages, and tensions between affirmative action and meritocracy. The paper recommends strengthening monitoring and evaluation measures employed by the Public Service Commission (PSC) to effectively promote and oversee the implementation of merit-based recruitment processes in the public service.

Influence of Blood Sampling Service Process Reengineering on Medical Services Supply: Quasi-Experimental Study.

Tertiary hospitals in China are confronted with significant challenges due to limited spatial capacity and workforce constraints, leading to saturated allocation of medical resources and restricted growth in medical service provision. The incorporation of digital health into medical service process reengineering (MSPR) marks a pivotal transformation and restructuring of conventional health service delivery models. Specifically, the application of MSPR to blood sampling services processes reengineering (BSSPR) holds promise for substantially enhancing the efficiency and quality of medical services through streamlining and optimizing these procedures. However, the comprehensive impact of BSSPR has been infrequently quantified in existing research. This study aims to investigate the influence of BSSPR on the efficiency and quality of medical services and to elucidate the key informative technological support points underpinning BSSPR. Data were collected from both the new and old laboratory information systems from August 1, 2019, to December 31, 2021. A combination of statistical description, chi-square test, and t test was used to compare check-in time and waiting time of outpatients before and after the implementation of BSSPR. An interrupted time-series design was used to analyze the impact of BSSPR on medical service efficiency and quality, enabling the control of confounding variables, including changes in medical human resources and both long- and short-term temporal trends. BSSPR had an impact on the efficiency and quality of medical services. Notably, there was a significant increase in the number of patients receiving blood sampling services, with a daily service volume increase of ~150 individuals (P=.04). The average waiting time for patients decreased substantially from 29 (SD 36) to 11 (SD 11) minutes, indicating a marked improvement in patient experience. During the peak period, the number of patients receiving blood sampling services per working hour statistically increased from 9.56 to 16.77 (P<.001). The interrupted time-series model results demonstrated a reduction in patients' waiting time by an average of 26.1 (SD 3.8; 95% CI -33.64 to -18.57) minutes. Although there was an initial decline in the number of outpatients admitted following BSSPR implementation, an upward trend was observed over time (β=1.13, 95% CI 0.91-1.36). BSSPR implementation for outpatients not only reduced waiting time and improved patients' experience but also augmented the hospital's capacity to provide medical services. This study's findings offer valuable insights into the potential advantages of BSSPR and underscore the significance of harnessing digital technologies to optimize medical service processes. This research serves as a foundational basis and provides scientific support for the promotion and application of BSSPR in other health care contexts. By continuing to explore and refine the integration of digital technologies in health care, we can further enhance patient outcomes and elevate the overall quality of medical services.

Internal Factors in Improving the Procurement Process of Goods and Services to Prevent Fraud

Internal Factors in Improving the Procurement Process of Goods and Services to Prevent Fraud

Analisis SWOT Pentingnya Fasilitas Dan Layanan Lembaga Keuangan Bank Konvensional Di Kecamatan Singojuruh

One sector that can realize regional economic development includes the presence of financial institutions which are often considered the heart and driving force of a country's economy. This can be seen in the lack of banking financial institutions in the Singojuruh District area until now, so that it has an impact on regional income such as handling tax payments, salaries, pensions or other financial transactions related to bank financial institutions carried out in other areas close to Singojuruh District, Banyuwangi Regency. This type of research is descriptive qualitative. The type of method used in this research is field methods (field research). In this study, the data that has been collected is analyzed using the Internal Factor Evaluation (IFE) and (EFE) Matrix. For identification in this research, the SWOT matrix is ​​used internally and externally. The conclusion is to expand a representative banking network, take advantage of regional, land and educational advantages with the availability of mobile banking services, optimize the performance of human resources to speed up the process of banking product services and information and expand the reach of banking services or units.

Analysis Of Birth Certificate Issuance Services For Children Resulting From Siri Marriages In The Population And Civil Registration Office Of Central Bengkulu District

This research focuses on the issue of issuing birth certificates to children from siri marriages in Bengkulu Tengah Regency. The purpose of this research is to understand the process of birth certificate issuance services for children from siri marriage, identify the obstacles that arise in the process, and evaluate the efforts made by the Population and Civil Registration Office of Bengkulu Tengah Regency in improving birth certificate issuance services for children from siri marriage. This research uses descriptive research methods, qualitative descriptive methods are research methods based on the philosophy of postpositivism used to research on natural object conditions where the researcher is a research instrument and the results of the writing are in the form of words or statements that match the actual situation. The data collection source describes the analysis method using reduction, presentation, and conclusion.The service procedures for making deeds have navigated the procedures and regulations that apply. 2. People who do not have a marriage certificate, show that the service of issuing birth certificates for children from siri marriage shows that it is good and gets satisfaction in the community and gets the result that the making of the late certificate is the fault of the community itself because it does not know the information and lack of knowledge by the community. Evidenced in the results of interv

Translating restrictive law into practice: An ethnographic exploration of the systemic processing of legally restricted health care access for asylum seekers in Germany

BackgroundAccess to health services for asylum seekers is legally restricted in Germany. The law is subject to interpretation, therefore the chance of receiving care is not equally distributed among asylum seekers. What services are provided to whom is ultimately decided by health professionals and government employees. The respective prioritization processes and criteria are not transparent. We sought to understand how legal restrictions are translated into daily practices and how this affects the health system. We aimed to outline the complex process of cost coverage for health services for asylum seekers and provide insights into common decision-making criteria.MethodsWe conducted an ethnographic exploration of routines in two outpatient clinics in two federal states over the course of three months, doing participant and non-participant observation. Additionally, we interviewed 21 professionals of health care and government organizations, and documented 110 applications for cost coverage of medical services and their outcome. In addition to qualitative data analysis and documentation, we apply a system-theoretical perspective to our findings.ResultsTo perform legal restrictions a cross-sectoral prioritization process of medical services has been implemented, involving health care and government institutions. This changes professional practices, responsibilities and (power) relations. Involved actors find themselves at the intersection of several, oftentimes conflicting priorities, since “doing it right” might be seen differently from a legal, medical, economic, or political perspective. The system-theoretical analysis reveals that while actors have to bring different rationales into workable arrangements this part of the medical system transforms, giving rise to a sub-system that incorporates migration political rationales.ConclusionsHealth care restrictions for asylum seekers are implemented through an organizational linking of care provision and government administration, resulting in a bureaucratization of practice. Power structures at this intersection of health and migration policy, that are uncommon in other parts of the health system are thereby normalized. Outpatient clinics provide low-threshold access to health services, but paradoxically they may unintentionally stabilize health inequities, if prioritization criteria and power dynamics are not made transparent. Health professionals should openly reflect on conflicting rationales. Training, research and professional associations need to empower them to stay true to professional ethical principles and international conventions.

The use of interpreter services and its barriers faced by hospital staff when accessing interpreters for patients with low English proficiency during the COVID-19 pandemic.

Patients with low English proficiency (LEP) often require interpreter services in health care, however, their usage remains low. This study aimed to explore the barriers to accessing interpreter services and suggests ways services can be improved in hospitals. We conducted focus groups with clinicians and a retrospective audit of patient records. The clinicians were recruited from the inpatient wards and Emergency Department in a Sydney hospital, August 2022. The focus group discussion explored clinicians' experiences using an interpreter, and ways to improve access to the service. It was recorded, transcribed and coded thematically using Braun and Clarke's (2006) 6-step framework. The patient record data were linked with the interpreter service booking data to determine whether patients flagged as requiring an interpreter on admission were provided with the service. Two focus groups were conducted with clinicians (N = 9 in total). Long wait times for telephone interpreters, an inflexible booking system, and low availability of in-person interpreters were identified as the barriers. The COVID-19 pandemic also impacted in-person service provision. Some systemic barriers including an inflexible booking process and long wait times for immediate interpreter services were identified. The low use of interpreter services is attributed to the difficulties accessing the service and poor documentation in patient records. SO WHAT?: Greater availability of in-person interpreter services, an upgraded booking system, and effective implementation the NSW Health Standard Procedures for Working with Health Care Interpreters will address some of these barriers.

Об экономической целесообразности применения мобильных пунктов воздействия в Краснодарской противоградовой службе

The article presents a classification of the causes of hail omissions in the Krasnodar Anti-Hail Service, made on the basis of the results of investigations of cases of large hail strikes in recent years, presented in the annual reports of the service. Of all the reasons for hail skips, the main attention is paid to a group of reasons due to shortcomings in the layout of impact points in the protected area, namely the presence of an extensive non-shootable area located on the borders of the Western, Chamlyk and Mostovsky anti-hail detachments. The article examines the issue of the economic feasibility of using mobile points of influence on hail processes in the Krasnodar anti-hail service to solve the problem of the non-shooting area between detachments located in the south-west of the protected area. The calculation method is described, according to which the maximum num-ber of mobile impact points was determined, which, from the point of view of profitability, it is advisable to deploy to solve this problem in the non-shootable area between anti-hail detachments. The article also evaluates the payback period of measures related to the deployment of a given number of mobile impact points, in the sense of exceeding the cost of prevented damage over the costs necessary to deploy a given number of mobile impact points.

Transformasi Digital dalam Pelayanan Administrasi Kependudukan di Kabupaten Banyuwangi

Digital transformation is a shift from traditional (manual) working methods to more modern and efficient ways of utilizing technology. This study aims to describe the digital transformation process in population administration services and the supporting and inhibiting factors in Banyuwangi Regency. The research method uses a qualitative approach. There are three data collection types: observation, interviews, and documentation. While the data analysis used is interactive. The results of the study show that the implementation of digital transformation in population administration services in Banyuwangi Regency has had a positive impact, especially in accelerating and facilitating access to services. Despite facing challenges such as limited technology, digital literacy, and human resource readiness, the government has taken strategic steps to overcome them. Continued infrastructure support and education programs are the key to success.

Family and Staff Cooperation in Early Childhood Special Education

Introduction: Early childhood is a critical period for supporting children's development. The role of families and the staff responsible for the services is crucial in supports to be provided in the development of children with special needs. In this study, stakeholders' cooperation processes were examined in the context of family-staff and staff-staff cooperation. Method: The participants are 12 staff and seven parents at a special education center. The data of the study, which was conducted in the phenomenological design of qualitative research methods, were obtained with the semi-structured interview technique and analyzed with content analysis. Findings: Findings were discussed under the titles cooperation experiences, family participation and needs, early childhood special education, staff, institution features, opinion and suggestions. Six main themes and 18 subthemes were reached. Discussion: The findings of the study were consistent with the findings of the studies examining the cooperation process in special education services in the literature. Physical features of the institution, its operation in accordance with legal regulations and the staff's efficiency are effective in meeting families' needs of information and social support. Families need cooperation with staff expert in different fields in the process of starting education of children with special needs after early diagnosis and evaluation. The role of families and the directors and staff of the special education institutions are critical in maintaining the cooperation. Parents' needs such as information, social and psychological support must be met in line with the family participation. Family participation should be supported through accessible digital-based cooperation programs, professional skills of staff must be developed, and the physical features of institutions must be improved.

Beyond satisfaction: a reflective analysis of the experience as a route to humanize the evaluation of the health services

Introduction: user satisfaction is the patient’s evaluation of the service’s quality that they receive; In health, this is specifically related to three areas: the structure and staff, the care process and its results. The measurement of these parameters is key to making continuous improvements in services, however, there is still a way to go for these organizational strategies to be truly participatory and people-centered. The objective of this article is to reflexively analyze the knowledge of the user experience as a rute to humanize the health service’s evaluation. Method: reflective analysis based on the documentary review regarding the quality evaluation process of health services in Latin America, a critical reflection is proposed on the use of user experience apply to health as a rute to humanize the health service’s evaluation. Development: the authors suggest applying the user experience paradigm to the evaluation of quality in health services framed in a humanized and person-centered approach through a mixed evaluation design to access the real subjectivity of the experience. Conclusions: three strategies are proposed to achieve the transition from satisfaction to experience from a more holistic and human approach to the evaluation of health services focused on people and oriented to their well-being

Hierarchical clustering algorithm to generate ontology network

Ontologies have played a crucial role in addressing challenges related to knowledge modeling, artificial intelligence, clustering, and classification. Within the realm of web services, ontologies primarily serve to describe web service interfaces, facilitating the automation of functional processes, particularly to guide the registers in discovering services. Enriching this model with a shared ontology (knowledge base) can improve the efficiency of web services technology by guiding web services processes. This shared ontology plays the role of intermediary between queries and registries, and can be shared between different registries. However, manually constructing ontologies is a labor-intensive and expensive endeavor, necessitating domain expertise. Automatic ontology construction approaches present compelling alternatives, offering advantages in terms of both time and financial costs. In this article, we advocate for the utilization of the Hierarchical Clustering algorithm to generate an ontological network (Service Ontology (SO)) from a semantic web services corpus. Experimental validations are presented to demonstrate the effectiveness of the proposed methodology.