Process Of Services Research Articles

Web Application “Taxi Service Search System” as Processes Digitalisation Element оn the Taxi Market

Information technology and its use have become an important factor in the development of various sectors of the economy, science, education, and transport. The taxi market is one of the industries that has experienced a significant impact of digitalisation. The introduction of digital (information) technologies, the emergence of web applications for ordering transport, changes in consumer preferences, and increased competition have led to significant changes in this sector. The purpose of the article is to analyse and study the problems of developing software for a relevant web application (as an element of digitalisation of processes in the taxi market) and its use to optimise the business processes of a taxi service and increase the level of satisfaction (comfort) of customers who make an online taxi order and receive the corresponding transport service. The research methods of the study are the main methodological approaches and technological tools for developing web applications. These methods include, in particular: systemic and comparative analyses to identify the features of creating scalable and high-performance web applications; the method of expert assessments, which involves analysing literature and information resources, conducting interviews and surveys of experts, as well as the processes of developing and testing scalable and high-performance web applications. The novelty of the study is the analysis of modern technologies for developing platforms for supporting business processes in the taxi market, the results of which can be used to develop an in-house software product for supporting taxi services, which can become a full-fledged assistant to the user in obtaining the appropriate transport service for passenger or freight transportation. The conclusion of the study is to determine the impact of digitalisation on the taxi market. The paper analyses the state of the taxi market in Ukraine, reviews the main modes of operation of taxi services, and highlights the main transformations that the taxi market has undergone as a result of digitalisation and the use of relevant information technologies. The paper identifies the main success factors and problems of the taxi market in the context of digitalisation and proposes solutions to increase the competitiveness of taxi services, including, in particular: improving existing or developing new digital platforms for the provision of services by taxi services; adapting existing web services to changes in consumer preferences; adapting business processes of taxi services to changes in consumer preferences. The author’s web application “Taxi Service Search System” is described as an element of digitalisation of the taxi market. Further ways to improve the web application “Taxi Service Search System” are identified.

Telemedicine entrustable professional activities for nurses in long-term care: A modified Delphi study

BackgroundAs the use of telemedicine proliferates in community care, it is essential to ensure practice recommendations and guidelines are available to assist healthcare providers in providing telemedicine-based care. This study aimed to develop entrustable professional activities (EPAs) for nursing home nurses involved in telemedicine consultations. AimTo develop entrustable professional activities (EPAs) for nursing home nurses involved in telemedicine consultations. DesignModified Delphi study. MethodsThe study was conducted in two stages. First, content analysis of 28 healthcare provider interviews and literature review on telemedicine competencies was conducted to develop an initial list of EPAs. An expert workgroup comprising of an international panel of academics and clinicians reviewed the activities. In the second stage, a three-round e-Delphi technique was used to develop telemedicine EPAs for nurses in long-term care. Descriptive statistics and qualitative feedback were distributed to participants after each round. Agreement within survey rounds was computed. ResultsSix core telemedicine EPAs with 28 descriptors were developed, from preparing the resident for the teleconsultation encounter to follow-up care post-teleconsultation. Agreement coefficients were high across all Delphi rounds. ConclusionThis study identifies the core functions that long-term care nurses' are expected to perform in telemedicine consultations. The internationally relevant EPAs are sufficiently broad to be adapted to design telemedicine training and workplace-based assessment for nurses. Organisations may utilise the EPAs as a resource during the implementation process of telemedicine services in long-term care in designing nursing workflow and complement the learning and development of nurses for telemedicine services. Equipping long-term care nurses with this resource can ensure consistency, patient safety and quality of teleconsultations delivered to nursing home residents. However, further work is required to expand the EPAs for application to practice.

ҚОНАҚ ҮЙ ҚЫЗМЕТІНІҢ БИЗНЕС - ПРОЦЕСТЕРІН МОДЕЛЬДЕУ

The article is devoted to the management and modeling of business processes of a hotel enterprise. One of the current trends in the development of the hotel business is a significant increase in competition. Therefore, in order to create a competitive advantage, hotel companies use various approaches and tools aimed at attracting customers, providing quality services and improving the image of the hotel. One of these approaches for hotel companies is the implementation and management of innovative and efficient business processes. A necessary step in the effective application of the process approach in the management of an enterprise is the modeling of business processes. During the research, diagrams of business processes of hotel services were developed using the standardized BPMN methodology. Using these BPMN diagrams, you can determine the end result of the entire process, and analyze the activities of the enterprise. The proposed model can be used in the development of hotel service standards, identification of weaknesses and vulnerabilities in the hotel service, training of hotel staff, as well as in the educational process in the training of highly qualified specialists.

Software programs developed to operationalize the nursing process in health services: scoping review

Objective: To map the software programs developed to operationalize the nursing process in patient care in health services. Methods: This is a scoping review developed within the recommendations of the Joanna Briggs Institute and PRISMA Extension for Scoping Reviews. A search was carried out in seven databases, a library, eight databases and an academic search engine with no time limit. Results: 19,645 studies were found, of them were included 35. 51% addressed Nursing Theory and 20% of the studies covered the entire nursing process. In addition, 82% used the Nursing Process in a fragmented way. The highlighted target audience for which the software programs were developed: adults (26; 74.2%), and the hospital service (33; 94%). Conclusion: It was understood through this study that Brazilian nursing seeks systems that can provide subsidies regarding the application of knowledge in nursing care and process.

Development and Validation of a Discharge Assessment Scale for Outpatients Undergoing Sedative Anesthesia in the Ambulatory Postanesthesia Care Unit: A Comprehensive Delphi Study

PurposeThe purpose of this study was to develop a discharge assessment scale tailored for outpatients undergoing sedative anesthesia treatment in the ambulatory postanesthesia care unit and validate its agreement with the Post-Anesthetic Discharge Scoring System. DesignThe Delphi method. MethodsA Delphi survey was conducted with 30 experts focusing on the evaluation of outpatient discharges following treatment under ambulatory anesthesia. Subsequently, a cross-sectional observational study employing convenience sampling selected 2,579 outpatients who had undergone painless ambulatory gastrointestinal endoscopy at a tertiary hospital to analyze the level of agreement with the Post-Anesthesia Discharge Scoring System. FindingsThe study conducted three rounds of expert consultations to create the ambulatory discharge assessment scale. Twenty-five experts from 12 provinces and municipalities in our country were interviewed. The discharge assessment form encompassed five aspects: consciousness level, vital signs, directional stability, mobility, and adverse reactions. According to the scale, if the total score exceeded 9 points, with none of the items scoring 0 points, the ambulatory patient could be discharged from the hospital with the accompaniment of family members. Patients assessed using this newly constructed scale were able to leave the hospital earlier compared to those assessed using the comparative scale. No significant differences were observed in vital signs at the time of discharge or the occurrence of adverse events within 24 hours after the procedure. ConclusionsThis assessment tool for discharging ambulatory patients after the ambulatory anesthesia from the postanesthesia outpatient care unit can be considered a valuable addition to formalize the discharge process in outpatient services.

A Comparative Study of the Impact of the Covid-19 Pandemic on Mental Health, Healthcare Access, and Pain Levels of Patients with Chronic Pain from Spring 2020 to Spring 2021.

The short-term impact of the Covid-19 pandemic on patients with chronic pain has been under the microscope since the beginning of the pandemic. This time-lag design study aimed to track changes in pain levels, access to care, mental health, and well-being of Greek chronic pain patients within the first year of the Covid-19 pandemic. 101 and 100 chronic pain patients were contacted during the Spring of 2020 and 2021, respectively. A customized questionnaire was used to evaluate the perceived impact of the pandemic on pain levels and healthcare access. Psychological responses, personality characteristics, and overall well-being were evaluated using the Depression, Anxiety, and Stress Scale (DASS-42), the Ten-Item Personality Index (TIPI) and the Personal Wellbeing Index (PWI). The perceived effect of the pandemic and the Covid-related restrictions affected significantly access to healthcare, pain levels and quality of life. Differences were detected in the PWI sub-scales regarding Personal Safety, Sense of Community-Connectedness, Future Security, Spirituality-Religiousness, and General Life Satisfaction. Marital status, parenthood, education and place of residence were associated with differences in pain levels, emotional and psychological responses. Changes in chronic pain levels, emotional responses, and overall well-being took place throughout the year. Also, an evident shift took place in the care delivery system. Both tendencies disclose an ongoing adaptation process of chronic pain patients and healthcare services that needs further monitoring.

ANALISIS PELAYANAN BPJS DI INDONESIA DALAM MENINGKATKAN KESEJAHTERAAN MASYARAKAT DENGAN PENDEKATAN PROBLEM TREE ANALYSIS

This research aims to identify problems in BPJS services in Indonesia in improving community welfare using a problem tree analysis approach. The problem tree analysis method is used in this research to identify the root of problems in BPJS services, to provide a clearer picture, more appropriate solutions, good treatment priorities, as well as a structured evaluation and improvement process for BPJS services in the future. The research results revealed several main problems in BPJS services, such as low service quality, lack of service management, employee discriminatory behavior, and limited facilities and infrastructure. These problems violate the principles of good governance, such as the supremacy of law, effectiveness, efficiency, equality, accountability, and transparency. This condition makes it difficult for people to access quality and timely health services and can have a serious impact on people's health and welfare. This research suggests the need to increase supervision, optimize coordination, train employees, distribute facilities and infrastructure, and implement a reward and punishment system to improve the quality of BPJS services. With planned improvement efforts, it is hoped that BPJS Health services can provide optimal benefits for the health and welfare of the Indonesian people as a whole. Keywords: Service, BPJS, Good Governance, Problem Tree Analysis

Accelerating the transition to zero-emissions ferries

This study investigates how the authorities in Norway have managed to reduce greenhouse gas (GHG) emissions from the ferry sector by implementing a strategic tendering process for domestic ferry services. The study was conducted using interviews and document analysis. The authorities used competitive dialogue to implement zero-emissions technology in the procurement process, rendering the tender process and contract period longer than traditional tenders. The authorities’ first competitive environmental bid process was announced in 2011, and all new ferry tenders are now based on hybrid or zero-emissions technology. The authorities employed push and pull strategies to advance a successful green transition in ferry operations. These measures have led to a significant reduction in GHG emissions from this transport sector but an increase in investment costs compared with traditional diesel ferries. How the authorities used the tender system to make ferry transport more environmentally friendly is useful knowledge for others with similar objectives.

Public Bus Transportation Systems During the Pandemic: Barriers For Passengers with Disabilities

Participation in employment, education and social life is a critical challenge for people with disabilities. In order to identify the difficulties that disabled people face throughout the day, it is necessary to understand their characteristics and problems realistically. In this study, the obstacles experienced by disabled passengers who prefer bus transportation to meet their transportation needs, especially in physically accessing the transportation system and obtaining information, were examined and focused on how these obstacles took shape during the pandemic period. In the study, within the framework of a semi-structured survey, 43 disabled passengers were asked to describe the entire process of bus services, from the stage of obtaining information about the journey to reaching the final destination. It was focused on what kind of additional obstacles were created to the experiences and difficulties experienced by disabled passengers during the pandemic precaution measures implemented in Istanbul. It has been determined that the pandemic period and subsequent measures have revealed many additional obstacles, such as psychological distress, for disabled passengers, and that the society should be made aware of the unique characteristics of disabled people (for example, disability is not just a physical issue) and other concerns. One of the results of the study is that service providers and decision makers should consider a more detailed approach depending on the type of disability in the decision-making process.

Barriers to Older Adults Adapting Smart Homes: Perceived Risk Scale Development

The 21st century has marked the dawn of an aging population. China’s aging process ranks first worldwide. The country has recognized the gravity of this demographic shift and implemented strategies to address it at the national level. A vast majority of elderly Chinese individuals (approximately 90%) aspire to age in their own homes. Smart homes, endowed with cutting-edge digital technologies, such as AI, the Internet of Things, and big data, hold vast potential for enabling this vision. However, acceptance of smart home products and services among elderly individuals in China remains low. The main reason is that the related products and services fail to effectively alleviate the perceived risk of this population in the R&D process of related products and services, and there is a lack of effective measurement methods. To holistically assess the potential obstacles faced by elderly individuals using smart home products and services, this study targeted individuals aged 45–60 years in China. This study aimed to develop a comprehensive perceived risk scale specific to smart homes for this demographic. Initially, this study identified key risk dimensions and corresponding measurement items through a rigorous literature review, user interviews, and expert consultations. Subsequently, it ensured the reliability and validity of each dimension and its corresponding observation variables through preliminary research, exploratory factor analysis, and confirmatory factor analysis. This approach allowed for a comprehensive understanding of the challenges faced by future elderly individuals when utilizing smart home products and services, thus enabling the development of more effective solutions. The scale encompassed ten factors and seventy measurement items, including Privacy and Security Risk (seven items), Physical Risk (seven items), Technological Risk (nine items), Performance Risk (seven items), Service Risk (nine items), Financial Risk (five items), Psychological Risk (seven items), Industry and Market Risk (six items), Social Support Risk (six items), and Policy and Legal risk (seven items). The measurement scale developed in this study represents a groundbreaking first attempt to create a systematic scale for assessing the perceived risks associated with smart homes for the elderly in China. It not only enables professionals, businesses, and manufacturers to avoid or reduce barriers in the R&D process of related products and services, facilitating smart home industry growth and enhancing user adoption, but also serves as a universal reference for the potential obstacles that digital technology may encounter in addressing aging-related issues, which has significant theoretical value and practical importance.

Rancang Bangun Proses Bisnis untuk Digitalisasi Desa Kanrung Kabupaten Sinjai

Digital Village Index (DVI) and Sustainable Development Goals (SDGs) is a method or technique of measuring the digitalization maturity and maturity of a village through the analysis of relevant indicators that are suitable for the village. Measurement of village digitalization is a very important thing to do in order to evaluate existing digitalization activities and to prepare further digitalization planning. This research aims to analyze digitalization in Kanrung Village, which will show how the readiness, opportunities, and challenges of the village towards a digital village based on the Digital Village Index (DVI) and Sustainable Development Goals (SDGs). The results of this study show that the level of measurement is still at level 2 (Connected), where the village has digital technology, but it has not been implemented and the process of correspondence services is still manual.

Application of the big language model – ChatGPT in the librarianship and bibliographical work

Based on the conducted research, the possibilities of applying the artificial intelligence system ChatGPT to enhance and automate traditional library and bibliographic processes such as acquisition, cataloging, indexing, and reference services are considered. The methodology is based on evaluating the language model's capabilities in the context of these processes and provides detailed recommendations for the effective use of ChatGPT in library practice. The authors describe the ChatGPT existent information), differences in the accuracy of AI system responses across different languages, and the lack of real-time information updates. Methods for addressing potential issues associated with these limitations are proposed. Additionally, general recommendations for formulating queries are provided to maximize the effective utilization of ChatGPT in library practice. The importance of fact-checking to verify the accuracy of information obtained from the language model is emphasized. Recommendations are developed to optimize and automate acquisition, cataloging, indexing, and reference services processes. The authors conclude that ChatGPT can become a powerful tool in library work and has significant potential to improve and streamline traditional processes.

Automation of business processes: how to avoid mistakes at the initial stage

In modern conditions, the transition of companies from a functional to a process model of doing business is becoming a common practice. As a rule, this is done to solve several important problems at once. The process model helps to increase the competitiveness of an enterprise by improving the quality of products or services provided. In addition, with the introduction of a process model, the company's productivity increases while reducing costs in the production process or provision of services. Transparency and effective management of all business processes of the enterprise are also ensured. The author analyzed how to automate processes and improve service, taking into account the attractiveness of trade offers for customers.

Enhancing Primary Health Care through Interprofessional education: Insights from a Training Workshop.

Strengthening primary care services with a focus on comprehensive Primary Health Care principles necessitates collaborative work practices within interprofessional teams. In Italy, the Local Health District of Florence embodies a comprehensive Primary Health Care -inspired model of primary care, prominently featuring the House of Community concept. This work presents findings and insights from a multidisciplinary, interprofessional education activity tailored for healthcare professionals, researchers, and students actively participating in the primary care reorganization. The activity was structured using a four-phase learning model (imaginative, analytical, common sense, and dynamic), aligning with four distinct activities (brainstorming, lecture, case study, and group project). Key themes that emerged encompassed the significance of nurturing relationships among team members, the aspiration for an inclusive work environment, the vital role of community engagement and collaboration across various services, disciplines, and sectors beyond healthcare. These themes highlight the essential attributes of successful primary care practices built on the principles of comprehensive comprehensive Primary Health Care. Throughout the innovation process of primary care services, interprofessional education training events emerged as indispensable components for bolstering implementation and ensuring sustainability. This study underscores the crucial role of interprofessional education in bridging the gap between theoretical constructs and practical application, emphasizing that comprehensive Primary Healthcare principles find tangible manifestation in real-world scenarios.

Research on the Identification of Rural Revitalization Potential and Precise Financial Support in Poverty-Stricken Areas

Research on the Identification of Rural Revitalization Potential and Precise Financial Support in Poverty-Stricken Areas

Including environmental and social sustainability in the planning process of healthcare services: A case study of cancer screening programs in an inner area in Italy

Healthcare systems plan their activities to achieve efficiency and effectiveness, without addressing environmental and social sustainability. This paper describes a new approach adopted in Italy to plan and deliver health prevention services in an inner area of the Tuscany region (in Italy) to guarantee proximity of care and environmental and social sustainability. The project examines the design and delivery of cancer screening programmes using a mobile screening unit to maximise social benefits while minimising environmental waste. A cost analysis was developed to estimate the difference in CO2 equivalent emissions, travel costs, and productivity losses, comparing the current screening programmes against the introduction of a comprehensive full-service mobile screening unit. The results indicate that the new service model reduces direct non-medical costs incurred by the population and improves environmental sustainability. This alternative can reduce, annually, over 95,000 euros in terms of travel costs and productivity losses, as well as 35 tons of CO2-equivalent travel emissions for a population of 59,000 inhabitants in a mountainous area with around 6000 people involved in the screening programme. The study supports the need to adopt a new planning methodology that considers environmental, social, and financial sustainability jointly in the provision of public health services in rural areas.

Layanan Konseling Individu Dalam Menangani Konflik Interpersonal Siswa di MAN 2 Bandar Lampung

Interpersonal conflict is a conflict between individuals driven by personal dislike or disagreement. Conflict between individuals arises when someone has negative perceptions of other people. When a person experiences a negative emotional reaction, he will act irrationally towards the surrounding environment. Disputes that occur usually consist of opposing opinions. This research aims to determine the process of individual counseling services in handling interpersonal conflicts at MAN 2 Bandar Lampung. This research uses qualitative research with the type of field research and qualitative descriptive research. There were 8 participants involved in this research. There are two data sources in this research, namely primary data sources and secondary data sources. Primary data sources were obtained from 1 guidance counselor, 5 students who experienced interpersonal conflicts and used supporting informants, 1 homeroom teacher and 1 classmate, for secondary data sources obtained from field notes and school data and documentation studies. Data collection techniques use observation, interviews and documentation, while data analysis begins with reducing data, presenting data and drawing conclusions. The results of this research show that in implementing services Individual counseling at MAN 2 Bandar Lampung has not resolved interpersonal conflicts, namely individual counseling services at MAN 2 Bandar Lampung are not implemented in accordance with existing theory. Several stages of the implementation of individual counseling services are not in accordance with the existing theory because the counselors do not come from guidance and counseling experts.

Highly effective decontamination in a hospital environment: An easy-to-operate, low-cost prototype.

Healthcare-associated infections (HAI) are illnesses acquired during healthcare and are often the most important adverse event during healthcare. With the aim of increasing the effectiveness of disinfection/decontamination processes in the health service with safe and not promote microbial resistance, we propose the development of portable equipment associated with type C ultraviolet light (UVC). The efficiency of the irradiance emitted by the equipment (at dosages 3.5, 5.0, and 60 mJ/cm2) was determined by the action exerted after exposure against four different bacterial (Acinetobacter baumannii, Escherichia coli, Pseudomonas aeruginosa, and Staphylococcus aureus) and three different fungi (Candida albicans, C. parapsilosis, and Aspergillus section Fumigati). It was possible to observe that all treatments were capable of inactivating the bacterial species evaluated (p < 0.05), causing the irreversible death of these microorganisms. The most effective elimination of fungal agents was at a dose of 60 mJ/cm2 of UVC radiation, with a decrease in the fungal inoculum varying between 94% and 100% in relation to the control without exposure. Thus, our study showed that the application of the portable prototype with UVC light (254 nm) at a distance of 48 mm, allowed an average irradiance of 3.5 mW/cm2, with doses of 3.5 ≈ 60 mJ/cm2 (from 1 to 60 s of exposure), which can promote the total reduction of the bacteria evaluated and significantly reduce fungal growth. Therefore, this prototype could be used safely and effectively in the hospital environment, considerably reducing contamination and contributing to the reduction of healthcare-associated infection risk.

Методологические основы функционирования институциональной среды ипотечного жилищного кредитования

The article is devoted to the consideration of the issue of institutional mortgage housing lending. The structure of the institutional environment of housing mortgage lending, the functions of the institutional environment and the impact of digital technologies on the institutional environment of housing and communal services are considered. At the same time, institutions exist in close interrelationship and influence the development of the economy and society as a whole. The author gives an idea of the impact of technological trends on the institutional environment of housing mortgage lending and concludes that, in particular, the intensification of the use of digital tools in housing and communal services, the development of the ecosystem allows automating the processes of housing and communal services, contributes to their acceleration, increased transparency and accessibility, painlessness, this affects the effectiveness of the functioning of housing and communal services institutions and improves the quality of institutional the environment as a whole.

The Relationship between Privacy Invasion of Smart Services and Consumers' Intention to Use

While the wide application of smart technology in services brings efficiency and convenience to consumers, it also can't avoid bringing some negative impacts. Nowadays, the problem of privacy invasion raises concerns about the issues of smart services and directly affects consumers' attitudes towards the use of smart services. This study aims to explore the impact of privacy invasion in smart services on consumers' intention to use them. The results of the study emphasize that privacy invasion has a significant negative impact on consumers' intention to use smart services. The conclusions of the study play a theoretical role for enterprises to grasp the psychology of smart service consumers and improve the mode and process of smart services.