Landscape Services Research Articles

Delivering trust: how food safety performance drives loyalty across the online ordering journey

PurposeThis research delineates the interdependencies between e-service quality (e-SQ), product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction and loyalty within the online food delivery services (OFDS) landscape. Anchored by the technology acceptance model (TAM) and the theory of planned behavior (TPB), the study integrates these frameworks to examine how perceived service efficiency, reliability, product appeal and biosafety protocols contribute to overall consumer trust and repurchase intentions.Design/methodology/approachSurveys were conducted on several 100 online food delivery app users, ages 20 to 64, in major cities in Colombia, which provided data for structural equation modeling analysis.FindingsThe analysis revealed that reliable, responsive service and appealing food presentation significantly influence consumer perceptions of behind-the-scenes safety protocols during delivery. Strict standards around mitigating contamination risks and verifiable handling at each point further engender trust in the platform and intentions to repurchase among users. The data cement proper food security as pivotal for customer retention.Practical implicationsQuantitatively confirming biosafety’s rising centrality provides an impetus for platforms to integrate and promote integrity, safety and traceability protection as a competitive differentiator.Originality/valueThe study’s originality lies in its comprehensive exploration of the OFDS quality attributes and their direct impact on consumer loyalty. Besides, it offers valuable insights for both academic and practical implications in enhancing service delivery and marketing strategies.

Investigating potential supply of ecosystem services in cultural landscapes through efficiency analysis

One of the paramount challenges in natural resource management revolves around the delicate equilibrium between the demand for and the supply of diverse Ecosystem Services (ESs) within a cultural landscape. Recognizing the centrality of cultural landscapes to human well-being, the sustainability of these landscapes hinges upon the health and stability of ecosystems that can effectively provide the required ESs. Over the long term, the sustainable supply of ESs is constrained by the potential supply of ESs. Understanding the potential supply of ESs is crucial for averting compromises to the ecosystems within a landscape. This article introduces a novel perspective on evaluating the ESs of a landscape by means of efficiency analysis. Instead of presenting the potential supply of ESs in absolute terms, we offer a comparative analysis of ESs' relative supply to associated management costs. In principle, the efficiency of Landscape Units (LUs) is defined as the ratio of the potential supply of multiple ESs to the costs associated with land use and land cover management. The resultant efficiency maps serve as hot and cold spot maps, revealing efficient ecosystem compositions that yield multiple ESs. This composition reflects management efforts, incorporating various management costs. Forests emerge as pivotal ecosystems in landscapes, delivering the most ESs at the lowest costs. These efficiency maps offer valuable insights for regional planners, enabling them to enhance the supply of ES in inefficient LUs by studying the ecosystem structure and associated costs of the most efficient LUs.

Amap - Innovation Based on the Aggregation Model

With the rapid growth of online car booking and the widespread adoption of the aggregation model, the momentum behind its implementation in this industry seems unstoppable. This study focuses on Autonaud Taxi, examining its business model innovation, service model innovation, and product innovation resulting from the aggregation model. By employing Porter's Five Forces analysis and SWOT analysis, its comparative advantage highlight the unique competitiveness fostered by this mode. The research emphasizes Autonauer Taxi's significant innovations and developments within the framework of the aggregation model in the online ride-hailing industry. Both its business and service models have a positive impact on regional economies, while product innovation expands its audience reach and enhances overall competitiveness. This analysis provides valuable insights into the dynamic landscape of online ride-hailing services, showcasing Autonauer Taxi as a noteworthy player with distinctive strengths in implementing an effective aggregation model paradigm. The innovative potential of the ride-hailing industry in the aggregation mode is further amplified, which has a positive impact on the development of the consumer economy.

Advancing agriculture extension models in Africa: bridging the gap for effective delivery of technologies and innovations

Agriculture in Africa is undergoing transformative shifts, driven by the need for sustainable food production, increased productivity, and resilience to challenges such as climate change. This paper explores the current state of agriculture extension models in Africa and their role in delivering technologies and innovations to target beneficiaries and other stakeholders in agricultural innovation systems. We delve into key challenges, promising approaches, and recommendations for enhancing the effectiveness of extension services in the dynamic agricultural landscapes of Africa. The paper showcases innovative extension models by Sasakawa Africa Association that have made a significant impact. These include Farmer Learning Platforms (FLPs) model, Private and Extension Service Provision (PESP), The Agro-Processing Enterprise Center (APEC) Model, Community-Based Seed Multiplication (CBSM) model, private and extension service provision Model (PESP), and the community savings for investment in Agribusiness (CSIA) model. The Sasakawa Africa Fund for Education (SAFE) Demand Driven Curriculum (SDDC) model is also highlighted. These examples highlight the importance of context-specific approaches and the role of extension in empowering farmers to embrace sustainable and resilient agricultural practices. By addressing key challenges and leveraging opportunities, this paper aims to contribute to the sustainable development of agriculture in Africa. Key words: Agriculture extension models, Technology Adoption, participatory approaches, Innovation, Sustainable Development

A multi-taxa approach reveals contrasting responses of arthropod communities and related ecosystem services to field margin proximity and crop type

Agricultural intensification and landscape simplification are among the major drivers of biodiversity loss in agricultural landscapes. Increasing field edges might be a key solution for enhancing biodiversity and related ecosystem services within arable fields. In this study, we investigated the spatial distribution of nine arthropod groups and weed seed and pest predation rates across different distances from field edges and crop types. Furthermore, we tested the relationship between local carabid abundance and species richness and directly measured weed seed and pest predation rates. Most of the investigated taxa were not affected by field margin proximity, except for carabid species richness and the abundance of bees and wasps, hoverflies, and myriapods, which were high near the edge. We found a higher abundance of carabids and herbivores in oilseed rape compared to other crops, while hoverflies, bees and wasps were more abundant in cereal. True bug abundance was significantly higher in oilseed rape interiors compared to edges. Weed seed predation and pest predation by small mammals were the highest at 36 m from the field margin, probably due to small mammal distribution, while pest predation by arthropods did not show any significant pattern. Both weed seed predation rate and arthropod pest predation were positively related to carabid abundance and negatively to species richness. Contrasting responses across nine investigated arthropod taxa indicate that re-designing agricultural landscapes to support biodiversity across taxa will be challenging, and further studies are needed to fully understand the spatial distribution of arthropods and related ecosystem services in agricultural landscapes.

Online Employment Services for Immigrant Professionals: An Environmental Scan

This environmental scan assesses the current landscape of online employment services for immigrant professionals in Canada. The data collection method involved web scanning of twelve urban centers and two rural census areas with high per capita immigrant populations. The study analyzed 80 online services for immigrants in Canada based on geographical variation, the type of digital modality, clientele, and needs addressed. The findings reveal disparities in access to online employment programs tailored for skilled immigrants across different geographic locations. In addition, e-learning and self-paced online courses were identified as the most prevalent digital modalities. In terms of targeted clientele, findings show that the services primarily targeted immigrants as a homogenous group, with a notable emphasis on supporting skilled immigrants in high-demand fields such as IT and healthcare. Finally, access to job search resources emerged as the highest priority among the needs addressed, while areas such as financial assistance have the potential for further growth.

National survey of transplant pharmacist ambulatory care practices

AbstractIntroductionThere has been sustained growth in transplant pharmacist positions. However, the scope of pharmacist involvement, frequency of patient visits with a transplant pharmacist, and description of the transplant pharmacists' role in the ongoing management of transplant recipients have not been well described.ObjectiveTo determine the prevalence and role of transplant pharmacists in the management of transplant recipients in the ambulatory care setting.MethodsA 53‐question online survey was developed with the primary outcome being the incidence of solid organ transplant (SOT) programs with ambulatory care pharmacy services. Secondary outcomes included describing the scope of ambulatory transplant pharmacist activities for posttransplant recipients. The survey was distributed via transplant listservs and remained open from April 25, 2023 to May 27, 2023.ResultsA total of 174 responses were included for analysis, with 47 (27%) being partial responses. The total number of pediatric adult and pediatric transplant centers in the United States was 248 with a total number of 748 active programs, giving an estimated response rate of 23.8%. Of those, 93.7% reported having ambulatory transplant pharmacy services. The median of ambulatory care full‐time employees was 1 (interquartile range [IQR] 1–2) across the responding institutions. Transplant pharmacists were also involved in outpatient infusions (69.2%), immunization screening and administration (82.5%), telehealth services (57.0%), prescription refill authorization (61.0%) electronic medical record in‐basket, or equivalent messaging tasks (91.1%).ConclusionThe incidence of SOT pharmacist involvement in ambulatory care is overall high (93.7%). Analysis of this project allows for a better understanding of the landscape of SOT ambulatory care pharmacy services and can be used as an assessment for standard practice activities.

Searching to improve connectivity in fragmented landscapes: Road verges as complementary habitats

AbstractAimsFunctional connectivity is crucial for conserving biodiversity and ecosystem services in fragmented landscapes. Linear landscape elements play an important role in providing refuge for plants and pollinators, as well as serving as biological corridors. The aim of this study was to assess the importance of road verges in maintaining the ecological connectivity of plant species assemblages in the Tandilia mountain system.LocationSouth America, Southern Pampa region of Argentina, Tandilia mountain system.MethodsUsing graph theory, landscape connectivity was quantified both at landscape scale and at the patch scale using the probability connectivity index (PCnum), taking into account the dispersal ability of observed species. The contribution of each landscape element to habitat availability and connectivity was evaluated using different fractions of the PCnum metric. Likewise, the influence of connectivity variables in explaining species assemblages grouped by functional categories was investigated using canonical ordination techniques.ResultsThe inclusion of road verges led to an 81% increase in overall connectivity at a threshold distance of 500 m. Connectivity significantly explained the assemblages of entomophilous plant species for all dispersal distances. Annual species assemblage variation was associated with intra‐patch connectivity. Variation in perennial and shrub species assemblages was explained by intra‐patch and inter‐patch connectivity.ConclusionsPreservation and restoration of these linear landscape elements play a pivotal role in transitioning toward more sustainable agroecosystems. This ecological and practical information may help prioritize plant species and the sites used to restore an essential but neglected ecosystem.

Education and training of prehospital first responders in low- and middle-income countries

Prehospital emergency medical services play a vital role in providing essential emergency medical and trauma care. However, in many low- and middle-income countries, there is a significant lack of adequate emergency medical services coverage, a problem compounded by a profound deficit of first responder training programs. The African Federation of Emergency Medicine classifies prehospital emergency care into 2 categories: tier-1, which includes laypersons, and tier-2, consisting of professionals equipped with dispatch capabilities. Both tier-1 and tier-2 first responders require protocolized training, integration, and coordination to varying degrees, with tier-1 programs focusing primarily on immediate stabilization and hospital transportation and tier-2 programs dedicating increased focus toward formal dispatch and advanced life support interventions. Training for both tiers of emergency medical services typically involves in-person didactic lectures with practical skills sessions. However, the content of these courses is highly context-dependent, and there is no international consensus regarding pedagogical methods or curriculum content for first responder training in low- and middle-income countries.Similarly, there is a lack of consensus in monitoring and evaluating training programs, including assessment methods, passing scores, and certification requirements. Although many programs use knowledge or skills acquisition testing, the content and depth of these examinations vary greatly, and long-term follow-up reporting is limited. As such, the educational landscape of both tier-1 and tier-2 emergency medical services in low- and middle-income countries remains highly varied and often faces a dual challenge of lacking clear international guidelines while still maintaining local appropriateness. Modular curricula developed in conjunction with standardized needs assessments, accompanied by the adoption of the training of trainers model, may present a pathway for local adaptability by leveraging local community members to inform and proliferate training. Although there have been notable improvements in prehospital training programs in resource-limited settings during the past 3 decades, challenges related to maintaining fidelity in monitoring and evaluation, expanding programs within resource constraints, and adapting to specific contexts continue to offer opportunities for further development in the future.

Integrating ecosystem service supply–demand and ecological risk assessment for urban planning: A case study in Beijing, China

The balance between ecosystem service supply–demand and landscape ecological risk are two crucial aspects influencing the sustainable development of regional ecosystems. Current evaluations ignore these aspects and lead to partial landscape planning in urban areas. As a result, a framework was built for regional planning in urban areas based on multidimensional evaluations of ecosystems for high-efficiency land use planning. First, to determine the ecosystem service balance in regional scale, the supply and demand of five ecosystem services were quantified—biodiversity conservation, carbon sequestration, water conservation, food production, and landscape recreation. Second, landscape ecological risks were identified using the “natural–social–landscape” research framework combined with spatial principal component analysis. Third, spatial clustering analysis of ecosystem service supply–demand ratios and landscape ecological risks was then performed through spatial autocorrelation, which aimed to identify areas for protection and restoration priority. Finally, GeoDetector was used to determine the main factors influencing ecosystem service balance and landscape ecological risks and develop targeted planning measures. The results revealed an imbalance in total ecosystem service supply–demand in Beijing's plain area, coupled with a high level of landscape ecological risk. The combined ecosystem service supply–demand ratios exhibited a significant negative correlation and aggregation with landscape ecological risk, and the significant area accounted for approximately 31.9% of the total area. Priority areas for protection and restoration accounted for 10.39% and 19.94%, respectively, of the total regional area. Land use, distance to settlements, and vegetation cover were the primary environmental variables influencing the distributions of the combined ecosystem service supply–demand ratios and landscape ecological risk. So, this study emphasizes the need to strengthen intensive land use and prevent the uncontrolled expansion of urban land and settlements. It is crucial to enhance urban green infrastructure construction, promote the development of biodiversity-friendly agriculture, and implement measures such as afforestation restoration to increase regional vegetation cover. Overall, by integrating a framework of ecosystem services and landscape ecological risk, a comprehensive scientific reference can be provided for the efficient land use and sustainable development planning in urban areas.

Scientific Mapping of Chatbot Literature: A Bibliometric Analysis

The use of chatbots for customer service has gained momentum in recent years. Increasing evidence has shown that chatbots can transform the customer service landscape. Nevertheless, this topic currently lacks adequate bibliometric and visualization research. In order to review and summarise the research on chatbots, the study employs a bibliometric analysis approach to gain a comprehensive understanding of chatbots. The study uses bibliometric analysis of 798 documents sourced from the Scopus database from 2001 to 2022. The combination of biblioshiny (web interface application of Bibliometrix) and VOS viewer software was used to visualize the analysis. The study's findings reveal three prominent areas in the current research: antecedents of the adoption of chatbots, application of chatbots and behavioural & relational outcomes of the application of chatbots. The future directions and implications have been discussed in the study's conclusion.

Digital transformation in finance: A review of current research and future directions in FinTech

The finance sector's digital metamorphosis, catalyzed by the rise of Financial Technology (FinTech), has profoundly reshaped the financial services landscape. This manuscript embarks on a thorough exploration of contemporary research surrounding digital transformation in finance, with a keen eye on FinTech's trajectory. Commencing with an intricate dissection of the conceptual framework and evolutionary journey of FinTech, the manuscript plunges into the labyrinthine expanse of existing literature, spotlighting pivotal themes, dynamic trends, and empirical revelations. Furthermore, it navigates through the labyrinth of challenges and opportunities inherent in FinTech research, including the labyrinthine realms of regulatory compliance, the intricate tapestry of security concerns, and the ever-evolving vistas of technological advancements. By meticulously pinpointing research lacunae, the manuscript sets forth a constellation of future research trajectories aimed at deepening our comprehension of digital metamorphosis in finance. These trajectories encompass traversing interdisciplinary bridges, navigating through the enigmatic corridors of emerging trends such as blockchain and artificial intelligence, and grappling with the ethical and societal implications that loom large. Ultimately, this manuscript adds a kaleidoscopic dimension to the ongoing discourse on FinTech, offering a multifaceted prism of insights into current research trends while charting a course for future research odysseys.

Livestreaming as the next frontier of e-commerce: A bibliometric analysis and future research agenda

The prominence of livestreaming within the business sector has been on the rise, yielding a transformative impact on the retailing and service landscape. Livestreaming has evolved into an ever-interactive platform tailored for commerce purposes. This study systematically monitors the research dynamics revolving livestreaming by delineating the progression and diffusion of key topics, influential authors, and notable publications. Utilizing the Scopus and Web of Science databases, this study applied bibliometric techniques to extract insights concerning livestreaming research through (1) identifying countries, journals, authors, and publications making exceptional contributions, (2) examining co-citations and co-occurrence networks, (3) extracting prevalent keywords from previous studies, and (4) discerning thematic trends. The study identifies noteworthy gaps in the existing livestreaming literature, encompassing areas such as cross-cultural studies, differentiation of products across various livestreaming platforms, post-adoption behavior, dark sides of livestreaming, and issues related to intellectual property. Subsequently, the study puts forth a cohesive future research agenda addressing these identified gaps.

Beyond the Clinic Walls: Examining Radiology Technicians' Experiences in Home-Based Radiography.

In recent years, the landscape of diagnostic imaging has undergone a significant transformation with the emergence of home radiology, challenging the traditional paradigm. This shift, bringing diagnostic imaging directly to patients, has gained momentum and has been further accelerated by the global COVID-19 pandemic, highlighting the increasing importance and convenience of decentralized healthcare services. This study aims to offer a nuanced understanding of the attitudes and experiences influencing the integration of in-home radiography into contemporary healthcare practices. The research methodology involves a survey administered through Computer-Aided Web Interviewing (CAWI) tools, enabling real-time engagement with a diverse cohort of medical radiology technicians in the health domain. A second CAWI tool is submitted to experts to assess their feedback on the methodology. The survey explores key themes, including perceived advantages and challenges associated with domiciliary imaging, its impact on patient care, and the technological intricacies specific to conducting radiologic procedures outside the conventional clinical environment. Findings from a sample of 26 medical radiology technicians (drawn from a larger pool of 186 respondents) highlight a spectrum of opinions and constructive feedback. Enthusiasm is evident for the potential of domiciliary imaging to enhance patient convenience and provide a more patient-centric approach to healthcare. Simultaneously, this study suggests areas of intervention to improve the diffusion of home-based radiology. The methodology based on CAWI tools proves instrumental in the efficiency and depth of data collection, as evaluated by 16 experts from diverse professional backgrounds. The dynamic and responsive nature of this approach allows for a more allocated exploration of technicians' opinions, contributing to a comprehensive understanding of the evolving landscape of medical imaging services. Emphasis is placed on the need for national and international initiatives in the field, supported by scientific societies, to further explore the evolving landscape of teleradiology and the integration of artificial intelligence in radiology. This study encourages expansion involving other key figures in this practice, including, naturally, medical radiologists, general practitioners, medical physicists, and other stakeholders.

Initial concept and embodiment to develop modular constructed wetland: A unique and promising solution to sustainability transitions in water management

Constructed Wetlands (CWs) were widely used as nature-based solution to effectively remove contaminants from wastewater, while offering benefits for ecological value and landscape services. However, one limited factor for practical applications of CW technology is the conventional construction style, which is a laborious and complex civil engineering. As such, an idea of modular CW (MCW) was proposed and embodiment was made for different scales of treatment wetland projects. This paper introduces the MCW concept and the efforts made to realize it. MCW is a revolutionary approach in wastewater treatment that combines efficiency, adaptability, and environmental sustainability. MCW represents a paradigm shift from traditional CWs, offering a pre-fabricated, modular solution that simplifies the complexities of civil engineering in wastewater management. These prefabricated modular structures, assembled off-site and installed on-site, provide a streamlined, flexible, and user-friendly alternative to conventional CWs. The innovative design of MCWs incorporates advanced substrates and technologies, integrating enhanced processes such as intermittent aeration, tidal flow, and circulating reflux. This novel approach significantly improves pollutant removal efficiency, reduces land usage, and addresses clogging issues through rapid module replacement. The paper comprehensively delved into the structural, substrate, plant, and operational aspects of MCWs. It highlights the environmental and economic benefits of MCWs, emphasizing their role as a cost-effective, environmentally-friendly solution for wastewater treatment. The study concludes by underscoring the potential of MCWs in spearheading new research and development in sustainable wastewater management, marking a new generation in CW systems.

Emerging Trends in Fintech: Revolutionizing Financial Services in Commerce

Financial technology (Fintech) is revolutionizing commerce and reshaping the financial services industry through technological advancements, innovative business models, and collaborative ecosystems. This abstract provides an in-depth overview of the impact of Fintech on various aspects of commerce, including traditional banking, wealth management, e-commerce, supply chain finance, regulatory environment, and the role of startups and innovation hubs. Drawing insights from a comprehensive analysis of existing literature and research findings, this abstract explores the transformative potential of Fintech and outlines key implications and future directions for the industry. Evolution of Fintech has been propelled by advancements in technologies such as blockchain, artificial intelligence (AI), and machine learning (ML). These technologies enable decentralized and transparent transactional capabilities, data-driven insights, and automation, driving efficiency and innovation across the financial services landscape. In particular, the integration of Fintech in traditional banking has led to the rise of digital banking platforms, mobile payment solutions, and peer-to-peer lending networks, challenging traditional banking practices and enhancing customer experiences. Furthermore, automated wealth management platforms and robo-advisors are democratizing access to investment services, offering individualized investment advice, and reshaping wealth management strategies. The integration of Fintech in e-commerce and supply chain finance is enhancing efficiency, transparency, and security in online transactions, benefiting both merchants and consumers. Digital wallets, payment gateways, and blockchain applications are streamlining payment processing and optimizing cash flow across the supply chain ecosystem. While Fintech presents significant opportunities for innovation and growth, it also poses regulatory challenges and considerations. The regulatory environment surrounding Fintech is complex and multifaceted, requiring a balance between promoting innovation and ensuring consumer protection, market integrity, and financial stability. Collaboration between startups, established institutions, and regulatory authorities is essential for navigating regulatory complexities and fostering a conducive environment for Fintech growth. Startups and innovation hubs play a crucial role in driving Fintech innovation and entrepreneurship, providing support infrastructure, mentorship, and access to capital. These stakeholders foster collaboration, experimentation, and knowledge exchange, accelerating industry transformation and driving economic development. Moreover, collaboration between traditional financial institutions and Fintech startups is essential for driving innovation and expanding access to financial services.

Technological perspectives of Metaverse for financial service providers

Most banking institutions are inadequately prepared for the ongoing integration of technology, including the digitalization of financial services, the advent of the Metaverse, and the emergence of Web 3.0. While other sectors are making strides in navigating virtual environments, financial institutions appear to be trailing. Concurrently, the nascent ecosystem of the Metaverse presents promising opportunities for businesses and industries, potentially revolutionizing economic models, governance frameworks, and ethical paradigms. This study aims to contribute to the emerging discourse on the provision of financial services within the Metaverse. The paper envisages virtual reality's future financial services landscape using a scenario-based technological foresight approach. This research is the first attempt to map the comprehensive landscape of financial services in the Metaverse, both in the present context and the foreseeable future. The paper delineates the economy of the Metaverse, its key sectors, and its enablers. It overviews the initial experiences with virtual financial services and proposes potential prospects for financial institutions operating within the Metaverse. This study, therefore, serves as a foundational reference for understanding the evolving dynamics of financial services in the virtual realm.

Correlations between ecosystem service value and landscape ecological risk and its spatial heterogeneity in Jilin Province, China.

Exploring the correlations between ecosystem service value (ESV) and landscape ecological risk and the driving factors of their spatial variations is crucial for maintaining regional ecological security and promoting sustainable human well-being. We carried out a grid resampling size of 5 km×5 km assessment units of Jilin Pro-vince based on the remote sensing monitoring data of land use in 2000, 2005, 2010, 2015, and 2020. We quantitatively evaluated the landscape ecological risk and ESV, and analyzed their spatial-temporal variations. Employing bivariate spatial autocorrelation analysis and the geographical detector models, we examined the correlation between the landscape ecological risk and ESV and explored the driving factors for their spatial variations. The results showed that ESV in Jilin Province decreased from 385.895 billion yuan to 378.211 billion yuan during 2000-2020. The eastern region was dominated by extremely low risk, medium risk, and low risk areas. In contrast, the western region was mainly composed of extremely high risk and high risk areas. There was a significant negative correlation and spatial negative correlation between landscape ecological risk and ESV in Jilin Province. Human activity and land use type were the important driving factors for spatial differentiation in both landscape ecological risk and ESV. Our findings suggested that scientific land use regulation and appropriate control of human activities are critically needed to optimize Jilin Province's ecological environment.

Effects of cultural landscape service features in national forest parks on visitors’ sentiments: A nationwide social media-based analysis in China

National Forest Parks (NFPs) represent the highest level of the forest park system in China and have long been considered to cultivate positive experiences among visitors through their rich cultural services. However, there is limited knowledge of the relationship between the cultural dimension of landscape services (CLSs) in NFPs and visitors’ positive experiences. This study represents the first effort to investigate the effects of NFP CLSs on visitors’ expressed sentiments and aims to further identify the relative importance of various CLS features. A total of 267 NFPs across 31 provinces in China were selected as case studies, and approximately 300,000 visitors’ online comments from a widely used travel platform (CTrip) were obtained for sentiment analysis using natural language processing. A novel systematic framework for assessing CLSs was proposed, encompassing five principal features and 19 indicator subcategories. Ordinary least-squares and spatial regression models were used to reveal associations between NFP CLSs and expressed sentiments, whereas the XGBoost model and Shapley Additive exPlanations (SHAP) values were employed to identify the relative importance of NFP CLS features. Three major findings were observed: First, the feature scoring of CLSs in NFPs was unevenly distributed across the country, with scores along the eastern seaboard relatively higher than those inland in the northwest. Second, beneficial associations between the five principal CLS features and visitors’ expressed sentiments were suggested. Third, the influence of landscape aesthetics was particularly prominent in promoting visitors’ positive sentiments, followed by education, physical activities and health, recreation and tourism, and cultural heritage and spiritual practices. These findings provide valuable insights for health-oriented NFP management, policies, and planning.

INTEGRATING ARTIFICIAL INTELLIGENCE IN PERSONALIZED INSURANCE PRODUCTS: A PATHWAY TO ENHANCED CUSTOMER ENGAGEMENT

The integration of Artificial Intelligence (AI) in the insurance sector has ushered in a new era of personalized insurance products, offering enhanced customer engagement and satisfaction. This review explores the transformative potential of AI in reshaping the landscape of insurance services, focusing specifically on the augmentation of customer engagement through personalized offerings. AI-driven algorithms and machine learning techniques enable insurers to analyze vast amounts of data with unprecedented speed and accuracy, facilitating the customization of insurance products to meet individual customer needs. By leveraging data from various sources such as IoT devices, social media, and historical claims data, insurers can gain deeper insights into customer behavior, preferences, and risk profiles. Personalized insurance products not only cater to the unique requirements of customers but also foster greater engagement by offering tailored recommendations, proactive risk management solutions, and real-time assistance. Through predictive analytics, AI algorithms can anticipate customer needs and preferences, allowing insurers to offer timely and relevant services, thereby enhancing customer satisfaction and loyalty. Moreover, AI-powered chatbots and virtual assistants serve as accessible and responsive touchpoints for customers, providing instant support, guidance, and personalized recommendations throughout the insurance lifecycle. By streamlining communication channels and offering seamless interactions, AI technologies strengthen the bond between insurers and customers, fostering long-term relationships built on trust and transparency. The integration of AI in personalized insurance products represents a transformative pathway towards enhanced customer engagement. By harnessing the power of AI-driven analytics and automation, insurers can deliver tailor-made solutions that resonate with individual customers, driving higher levels of satisfaction, loyalty, and ultimately, business growth.
 Keywords: Artificial Intelligence, Insurance, Privacy-Enhanced, Customer, Engagement, Review.