Collaborative Service Research Articles

Efficacy of a student-led interprofessional health clinic in regional Australia for preventing and managing chronic disease

ABSTRACT Increasing chronic disease rates in regional Australian communities necessitates innovative models of healthcare. We evaluated the efficacy of an interprofessional chronic disease program, delivered within a regional student-led nursing and allied health clinic in Southern Queensland, Australia. Changes to anthropometric, aerobic fitness and strength, and quality of life outcomes were examined at four time points spanning 16 months: intake, program transition (4 months), 6 and 12 months (post-transition). Our primary aim was to investigate whether the health improvements achieved during the program were sustained at 12 months in a subset of participants who provided complete data. Significant improvements were found in 6 of 11 measures, including the 6-minute walk test, grip strength, and self-reported quality of life across physical and psychosocial dimensions, with these improvements maintained to final review. No significant changes were found in body mass index (BMI), waist circumference, fat mass, or muscle mass. This is the first health clinic in regional Australia to deliver a student-led model of interprofessional and collaborative service to tackle the increasing burden of chronic disease in the community. The cost-effectiveness of this service and other potential clinical and social benefits remain to be investigated.

Edukasi Tentang Pentingnya Pendidikan Hukum Bagi Pelajar SMK Negeri 1 Kaidipang

The family is an effective legal socialization place before a child directly becomes a member of society. Parents become a very important figure in providing examples of law enforcement in Indonesia. Then from the family environment will continue to the school environment and the outside community in general. When a child has started to grow into an adult, then at that time a new individual begins to be introduced to the rules and principles of state law which they know through the legal education they receive both formally and informally. Understanding of the law can be done with legal counseling. Legal counseling means a conscious effort made by someone to comply with applicable legal rules. The methods of implementation are Activity Stages, Preparation and Debriefing Materials, and Program Action Plans. The results of the collaborative community service activities for lecturers and students in the form of socialization are as follows (1) Increased legal awareness of students at SMKN 1 Kaidipang. (2) The behavior of students at SMKN 1 Kaidipang who obeys the law is formed. (3) The characteristics of students at SMKN 1 Kaidipang who understand the law grow. With legal awareness within the students of SMKN 1 Kaidipang, they will easily realize that it is important to comply with existing regulations so that they can apply them and become an example for young and old people in their area, so that they will get used to complying with regulations and carrying out law well wherever they are.

Design Principles for Virtual Reality Applications Used in Collaborative Service Encounters

Design Principles for Virtual Reality Applications Used in Collaborative Service Encounters

Building climate-resilient value chains in arid and semi-arid regions: a VC-ARID approach for rangeland adaptation in Kenya

AbstractClimate change has adversely impacted nature-based value chains in the arid and semi-arid regions. The study investigates the impact of climate change on nature-based value chains in arid and semi-arid environments. With an emphasis on rangeland adaptation in Kenya, the study used the VC-ARID (Value Chains for Arid and Semi-Arid Regions) approach, designed to build climate-resilient value chains in arid and semi-arid regions. The findings reveal that climate change poses significant risks to nature-based value chains, including reduced water availability, increased temperature variability, and changes in precipitation patterns. The study identifies several challenges to value chain development, such as limited access to climate information, financial resources, and supportive policies. It underscores the urgent need to integrate climate resilience into value chain interventions to achieve poverty reduction and food security goals in arid and semi-arid regions. This calls for active collaboration and investment in climate information services, research, and extension services to enhance the adaptive capacity of value chain actors and promote sustainable development in vulnerable regions. Given that climate hazards and changes are context-specific, strategies for improving value chains' sustainability must be customized to the unique ecological and socioeconomic setting in which the nature-based value chain operates. Consequently, to build value chains that are climate resilient, each actor along the chain must assess climate risks and manage the activities that make up the value chain adaptively.

Towards Sustainable Healthcare: Exploring Factors Influencing Use of Mobile Applications for Medical Escort Services

The aging population is placing pressure on the healthcare system, and the private sector is innovating healthcare through digitalization. Mobile applications for medical escort services (MA-MES) could become a sustainable healthcare tool, assisting adult children in scheduling escorts to accompany their elderly parents to medical appointments. This creates new collaborative methods and service processes for healthcare services. This research applies the Unified Theory of Acceptance and Use of Technology 2 (UTAUT 2) model to identify the intentions of adult children to use MA-MES for their elderly parents. Data were gathered from 350 individuals in the age group of 20 to 59 years and analyzed using structural equation modeling (SEM). The findings indicated that the performance expectancy (PE), effort expectancy (EE), social influence (SI), price value (PV), and perceived trust (PT) significantly increased behavioral intentions (BI). Perceived risk (PR) mediated the relationship between PT and BI, while age moderated the effects of PT on BI. Cohabitation with elderly parents moderated the effects of SI and PT on BI. This research proposes a unique model to predict the intentions of adult children to use MA-MES for their aging parents. It provides insights enabling managers to carry out continuous innovation in MA-MES.

Working with AI: the impact of organizational intelligent service strategy on employees’ perception of career achievement

In the artificial intelligence (AI) environment, there is limited research on employees’ perception of career achievement. Previous literature has presented two different viewpoints: AI either reduces or increases employees’ perception of career achievement. We introduce the concept of the intelligent service strategy to resolve this contradiction and explore its underlying reasons. Through three experiments involving 736 front-line employees (with valid responses of 223, 232, and 281 for each study, respectively), this research reveals the influence of organizational intelligent service strategy (substitution vs. collaboration) on employees’ perception of career achievement. To elucidate, compared with the intelligence collaboration service strategy, the intelligence substitution service strategy decreases human–human interactivity and enhances human–machine interactivity, thus reducing employees’ perception of career achievement. Intriguingly, the organizational innovation climate significantly moderates the relationship between (human–human and human–machine) interactivity and employees’ perception of career achievement. Specifically, the organizational innovation climate might mitigate the positive effect of human-human interactivity and the negative effect of human-machine interactivity on the perception of career achievement. This research provides a finer-grained understanding of how employees perceive career achievement when working with AI, thus explaining conflicting conclusions drawn in previous studies. These insights contribute innovatively to the theoretical framework concerning employees’ intrinsic motivations within the intelligent service environment.

Mental distress and well-being in geriatric professionals: The role of job satisfaction

BackgroundAs limited evidence is available on health professionals’ experience during the post-pandemic period, the interplay between job satisfaction components, mental distress and well-being was investigated among workers of an Italian geriatric institution. MethodsIn Spring 2022, 205 participants (females =75.6%), primarily healthcare assistants (36.6%), nurses (16.6%), and rehabilitation professionals (14.1%), completed the General Health Questionnaire (GHQ), the Mental Health Continuum-Short Form (MHC-SF), and the Job Satisfaction Questionnaire. Data analyses comprised Multiple Regressions, Relative Weight Analyses, and ANOVA. FindingsSatisfaction with working conditions and leadership exhibited negative associations with distress, while satisfaction with patients, colleagues, results, and leadership were positively correlated with well-being. Participants with high well-being levels scored significantly lower across mental distress dimensions than participants reporting poor well-being levels. ConclusionsResults showed that specific job satisfaction components relate differently to distress and well-being, suggesting the need for implementing organizational resources, psychological support, and interprofessional collaboration in healthcare services.

Applying the extension for community healthcare outcomes (ECHO) model to promote collaborative and effective school mental health services.

School staff increasingly seek to implement evidence-based school mental health services to promote student mental health. However, barriers to accessing programming and support mean that implementing these programs is difficult. Popular strategies to address these challenges, like one time professional development, often fail to be effective or sustainable. This study used mixed methods to evaluate how a set of training activities-sequential online learning modules combined with interprofessional telementoring, following the extension for community healthcare outcomes (ECHO) model-influenced provision of school mental health services. School counselors, nurses, psychologists, and social workers (n = 46) participated in training activities, which included nine, cohort-based ECHO sessions and 12 modules. We used a concurrent mixed methods design in which quantitative (implementation data and pre-post surveys) and qualitative (posttraining focus groups with a subset of participants, n = 11) data were used to evaluate training. Quantitative results indicated statistically significant pre-post improvements in participants' clinical self-efficacy (d = .83) and knowledge of evidence-based practices (d = .37). Qualitative data corroborated quantitative results. Post training, focus groups described positive reactions, learning, and behavior change, particularly with respect to equitable service provision and interprofessional teaming. ECHO appeared to facilitate the application of evidence-based strategies to real-life practice and improved participants' understanding of effective coordination of services. Taken together, findings suggest that group-based telementoring may be a high-impact strategy for supporting the implementation of effective, culturally specific, and collaborative school mental health services. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

Validating the O&M VISSIT: Determining Appropriate Service Intensity

Introduction A national validation study on the Orientation and Mobility Visual Impairment Scale of Service Intensity of Texas ( O&M VISSIT) was conducted. Methods Fifty-two of the original 115 interested participants completed the study that used a mixed-methods research design. After finishing the O&M VISSIT for a student, participants completed a survey to determine the scale's validity and reliability. Participants were from urban, suburban, and rural areas and represented a wide range of geographic areas in the United States. Results The results of the national study demonstrate support for significance in relation to content, consequential, social, content, and construct validity, as well as support for significance in relation to internal consistency reliability. Data supporting validity included 88% of study participants who reported that the tool matched their professional judgment for determining the needs of students and recommending the type and amount of service needed. Data supporting the reliability of the tool was calculated using Cronbach's alpha, which showed how well the tool measured the needs of students. The Cronbach's alpha of the O&M VISSIT was .901, which supports significant internal consistency reliability. Discussion The results support the reliability and validity of the O&M VISSIT, as well as positive feedback related to the ease of use and prospective repeated use of the tool in the future. The tool provides a reliable and valid means for O&M specialists to determine appropriate amounts of both direct and collaborative consultation services for their students receiving O&M training. Implications for Practitioners Study participants found the O&M VISSIT to be a practical and functional tool to reflect the needs of students based on an O&M evaluation and could turn the students’ needs into recommendations for type and amount of itinerant O&M services. Practitioners can rely on the statistical validity and reliability data to justify their recommendations for O&M services as research-based decisions.

Analisis Perilaku Kerja Pegawai pada Kantor Kecamatan Teluk Jambe Timur

This research aims to analyze the work behavior of employees at the East Telukjambe Sub-district Office, Karawang Regency, based on the Regulation of the Minister of State Apparatus Empowerment and Bureaucratic Reform of the Republic of Indonesia Number 6 of 2022. This study uses a qualitative approach with a focus on seven indicators of employee behavior, namely Service Orientation, Accountability, Competence, Harmony, Loyalty, Adaptability, and Collaboration. Informants in this study consist of the Sub-district Head, staff members, and the community. Primary data were obtained through direct interviews with respondents, while secondary data were obtained from related literature and documentation. The analysis results indicate that the East Telukjambe Sub-district Office shows positive performance in all the examined indicators of employee behavior. Measures such as clear service policies, employee training, participatory performance evaluation systems, and promotion of collaboration among employees have been taken to strengthen this performance.

Resource and Service Use after Discharge Among Infants 22-25 Weeks Estimated Gestational Age at the First High-Risk Infant Follow-Up Visit in California

To examine resource and service use after discharge among infants born extraordinarily preterm in California who attended high-risk infant follow-up (HRIF) clinic by 12months corrected age. We included infants born 2010-2017 between 22+0/7 and 25+6/7weeks' gestational age in the California Perinatal Quality Care Collaborative and California Perinatal Quality Care Collaborative-California Children's Services HRIF databases. We evaluated rates of hospitalization, surgeries, medications, equipment, medical service and special service use, and referrals. We examined factors associated with receiving ≥ 2 medical services, and ≥ 1 special service. A total of 3941 of 5284 infants received a HRIF visit by 12months corrected age. Infants born at earlier gestational ages used more medications, equipment, medical services, and special services and had higher rates of referral to medical and special services at the first HRIF visit. Infants with major morbidity, surgery, caregiver concerns, and mothers with more years of education had higher odds of receiving ≥ 2 medical services. Infants with Black maternal race, younger maternal age, female sex, and discharge from lower level neonatal intensive care units (NICUs) had lower odds of receiving ≥ 2 medical services. Infants with more educated mothers, multiple gestation, major morbidity, surgery, caregiver concerns, and discharge from lower level NICUs had increased odds of receiving a special service. Infants born extraordinarily preterm have substantial resource use after discharge. High resource utilization was associated with maternal/sociodemographic factors and expected clinical factors. Early functional and service use information is valuable to parents and underscores the need for NICU providers to appropriately prepare and refer families.

Development of the Anthropomorphic Arm for Collaborative and Home Service Robot CHARMIE

Service robots are rapidly transitioning from concept to reality, making significant strides in development. Similarly, the field of prosthetics is evolving at an impressive pace, with both areas now being highly relevant in the industry. Advancements in these fields are continually pushing the boundaries of what is possible, leading to the increasing creation of individual arm and hand prosthetics, either as standalone units or combined packages. This trend is driven by the rise of advanced collaborative robots that seamlessly integrate with human counterparts in real-world applications. This paper presents an open-source, 3D-printed robotic arm that has been assembled and programmed using two distinct approaches. The first approach involves controlling the hand via teleoperation, utilizing a camera and machine learning-based hand pose estimation. This method details the programming techniques and processes required to capture data from the camera and convert it into hardware signals. The second approach employs kinematic control using the Denavit-Hartenbergmethod to define motion and determine the position of the end effector in 3D space. Additionally, this work discusses the assembly and modifications made to the arm and hand to create a cost-effective and practical solution. Typically, implementing teleoperation requires numerous sensors and cameras to ensure smooth and successful operation. This paper explores methods enabled by artificial intelligence (AI) that reduce the need for extensive sensor arrays and equipment. It investigates how AI-generated data can be translated into tangible hardware applications across various fields. The advancements in computer vision, combined with AI capable of accurately predicting poses, have the potential to revolutionize the way we control and interact with the world around us.

Collaboration and innovation in social services: hybrid organizations and areas of interaction

Welfare states in modern European societies face serious economic, political, and demographic challenges. This requires new frameworks of cooperation and innovation, as well as a higher degree of interaction between the state, the market, and civil society. Civil sector organizations respond to dynamic changes with hybridization. The research interest has been provoked by the expanded use of their hybrid potential to reduce social and economic risk and vulnerability.

Innovation in the Management of ZIS (Zakat, Infaq and Shadaqah) in the Zakat Collecting Unit (UPZ) IAIN Madura

The Zakat Management Unit (UPZ) of IAIN Madura is part of the National Amil Zakat Agency (BAZNAS) of East Java which has implemented excellent programs in increasing rapid development over the last 5 years effectively and sustainably in the social sector, especially in the management of zakat, infaq, and shadaqah (ZIS) funds. UPZ IAIN Madura conducts data collection, and mapping of muzakki (donors) and mustahiq (beneficiaries) to ensure that the distribution of ZIS funds is on target through superior programs in the form of social assistance, education, health, economy, and other basic needs. The research method carried out by this study uses a descriptive qualitative approach with field research techniques through direct observation and interviews with 10 informants, namely the management of UPZ IAIN Madura and several mustahiq. The triangulation carried out is in the form of triangulation of data, theories, and methods. The results of the study show that the management of ZIS at UPZ IAIN Madura is implemented through six flagship programs, namely UPZ Sehat, UPZ Peduli, UPZ Serving, UPZ Sejahtera, UPZ Smart, and UPZ Clean. Innovation in ZIS management is manifested in the form of the use of information technology, applications, and transfer systems in flagship programs, for example, the use of Qris in UPZ Sejahtera, the application of scholarship information technology in UPZ Smart, the use of digital reporting applications in the UPZ Peduli program, health service collaboration in UPZ Sehat, and waste management as a source of funding for social programs in UPZ Bersih.

Codesigning youth diversion programmes with community-led organisations: a case study

Background:We explore the feasibility of applying methods of participatory codesign to collaborative service development with community-led youth diversion programmes. Collaborative partnerships can support wealth redistribution and community mobilisation, a goal of governments aiming to implement equity-focused policy. There is little systematic exploration of methods aiming to structure the relationship between government and community-led programmes as part of youth criminal-legal diversion efforts. Methods:We use case study methodology to assess the feasibility and impact of a curriculum codesign approach between a university research team and two community-led organisations providing diversion services through a county juvenile court. The codesign method was informed by participatory design and use of research evidence frameworks. Findings:The analysis focuses on the feasibility of the approach from the perspective of the university research team and community organisations as well as how well the approach successfully navigated critical components of participatory process, including shared power, deference to community vision and values, and a valued end product. We conclude that the approach was generally feasible as a quality improvement strategy and well-received by the community-led organisations. Discussion and conclusions:Codesign is a promising strategy for reconciling public administration and health equity goals. The approach used in this case study adds to a small literature on methods of using codesign as a quality improvement process with applications for government contracting and monitoring, programme development and capacity-building.

Optimalisasi Peran Mahasiswa Dalam Penguatan 4 Keterampilan Bahasa Melalui Materi Adverb Of Frequency Bagi Siswa MTS Hidayatul Insan Palangka Raya

The collaborative community service activity between the lecturers and students at MTs Hidayatul Insan aims to enhance the learning experience and academic support for students under the title "Optimizing Student Role in Strengthening 4 Language Skills Through Adverb of Frequency Material for Students of Mts Hidayatul Insan Palangka Raya." This initiative focuses on improving language skills, particularly in the use of adverbs of frequency for the students. Through interactive workshops, classroom sessions, and practical exercises, the lecturers and students work together to develop engaging and effective teaching materials tailored to the needs of the students. The collaborative effort fosters a conducive learning environment and promotes active engagement

Practical Path of Stock Garment Redesign Under Digitalization Perspective

Aiming at the two core issues of digital transformation and upgrading of Chinese clothing enterprises and inventory clothing, this paper establishes the development path and characteristics of inventory clothing redesign from the aspects of design techniques and clothing technology. Through the online services of R&D and design, online and offline collaborative services at the manufacturing end and other forms to complete the digitalization of the whole chain integration of clothing planning, plate making, production, publicity, sales and other links to accelerate the formation of a digital service hub for inventory clothing. Through the integration of inventory clothing into the cloud design and manufacturing synergy services, combined with intelligent technology, to enhance the terminal retail services from various aspects, so that the clothing enterprise inventory clothing through redesign to complete the digital transformation and reconstruction. Taking the core problem of inventory clothing, which exists in all apparel enterprises, as the basic breakthrough point, the use of data-based means to break through the barriers of each link, realizing the new apparel development situation of sharing data and creating a digital ecosystem.

Comparing and contrasting barriers in augmentative alternative communication use in nonspeaking autism and complex communication needs: multi-stakeholder perspectives.

Augmentative alternative communication (AAC) devices or systems are often prescribed to minimally verbal or nonspeaking autistic individuals and other individuals with complex communication needs to facilitate communication or as an alternative to spoken language. AAC use can result in communication gains and improved quality of life for minimally verbal or nonspeaking individuals. Despite this, AAC abandonment is high, limiting societal participation of the individual on the autism spectrum with complex communication needs. Our study is a novel exploration of the barriers of AAC use from a multi-stakeholder perspective, and a qualitative analysis of similarities and differences between stakeholders. We conducted semi-structured interviews and focus groups with 30 parent-carers, educators and clinicians currently supporting AAC users in Western Australia and analysed the data using reflexive thematic analysis. Barriers from each stakeholder group were coded, resulting in 17 subthemes forming five main themes common to all stakeholders: Stakeholder Knowledge, Stakeholder Attitudes and Stigma, Resources, AAC User Engagement, and Device Fit. Contrasting perspectives included actual and perceived stigma associated with AAC use (parent-carers vs clinicians); different struggles with resources and knowledge (parent-carers vs clinicians and educators); and a lack of clinician communication in the processes that determined AAC-fit for school environments (educators only). Findings are discussed in the context of improving inter-stakeholder collaboration and capacity building in Australian health service and practice to better support minimally verbal or nonspeaking autistic individuals and individuals with complex communication needs. Suggestions are also offered for communication partner training.

AI-Enabled Adaptive Service Blueprints: The complexities of AI in public service design

While AI technologies are being incorporated in many types of services, their application in public sector contexts creates a unique set of dynamics and opportunities. Even as distinguished from ‘civic services’ (which are managed by networks of non- profits and non-state actors for the purposes of addressing social needs) or ‘collaborative services’ (which are co-produced by states, non-state organisations and active members of the public), the dynamics of public accountability specific to state- orchestrated services merit particular consideration.

A complex network-based approach for resilient and flexible design resource allocation in industry 5.0

The development of Industry 5.0 focuses on customization, personalization in production, and the innovative thinking of employees, elevating the value of human contribution. Design, being an innovation-driven domain, demands greater flexibility in resource allocation. Consequently, rapidly and effectively allocating cloud service resources for personalized design tasks becomes crucial. With the emergence of the Industrial Metaverse, which blurs the boundaries between real and virtual design and manufacturing, it is gaining increasing attention. To embrace the advent of Industry 5.0 and the Industrial Metaverse, swift collaborative cloud services for design and manufacturing resources are essential. In this context, this article introduces a novel approach combining complex networks with the Non-dominated Sorting Genetic Algorithm III (NSGA-III), aimed at rapidly optimizing the dynamic allocation of distributed design resources (DRs). Initially, a multipartite graph is created from raw data and mapped to multiple bipartite graphs to identify key nodes in the network through intersection. Subsequently, these key nodes are used as reference points in the NSGA-III algorithm to achieve high-quality cloud service combinations, meeting the needs of design tasks with multiple subtasks, and related multi-objective optimization, including time, cost, reliability, maintainability, and reputation associated with the design. Finally, the Pareto service combinations obtained are used to construct a new complex network and employ the Girvan-Newman algorithm based on edge betweenness to identify community structures. In case of anomalies in the best service combination, alternative options can be swiftly searched from the identified communities, thereby enhancing the resilience of the cloud service process. Experimental results demonstrate the method's advantages in recovery and robustness, contributing significantly to the optimization of rapid cloud service allocation for DRs in the context of Industry 5.0.