Abstract
While AI technologies are being incorporated in many types of services, their application in public sector contexts creates a unique set of dynamics and opportunities. Even as distinguished from ‘civic services’ (which are managed by networks of non- profits and non-state actors for the purposes of addressing social needs) or ‘collaborative services’ (which are co-produced by states, non-state organisations and active members of the public), the dynamics of public accountability specific to state- orchestrated services merit particular consideration.
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