Service Technology Research Articles

Guiding to available parking spots with AR device

Parking congestion has become a pressing issue in urban areas, leading to increased traffic congestion and environmental pollution. This paper presents a comprehensive study on intelligent parking systems aimed at addressing these challenges. The study targets urban drivers, transport authorities and citizens who are affected by parking difficulties and traffic congestion. Intelligent Parking System is a technology-driven solution that aims to optimise parking space utilisation and reduce traffic congestion. It efficiently guides drivers to available parking spaces through real-time data collection and analysis. The study was conducted in Unity3D environment over a period of 2 weeks and covered the phases of system design, development, testing and implementation. The main motivation for this research was to mitigate the negative effects of parking congestion. Intelligent parking systems have the potential to increase traffic efficiency, reduce air pollution and improve the overall quality of life in cities. Server and Unity models were used in the study. Real-time sensors collect parking occupancy data, which is processed to provide real-time parking availability information to drivers via the server. In conclusion, this paper presents an intelligent parking system that can solve the challenges of parking congestion. By utilising server technology and data-driven insights, the project aims to improve the way cities manage parking and contribute to more sustainable urban mobility.

Nigeria Start-Up Act, 2022 Disruption on Financial Services Technology Startups (Fintech): A Study of Moniepoint (Point of Sales) POS Agents in Anambra State

The study investigated the impact the Nigeria Startup Act, 2022 on Financial Services Start-ups, with a focus on Moniepoint agents in Anambra State. Time series research design was adopted in the study. Data for the study was secondarily sourced from Anambra state Moniepoint Periodic Reports, 2023. The time scope of the study was September 2021 to August 2023, which represents pre and post data on variables studied. The data from the study were analyzed using tables and frequencies. The hypotheses were tested using pairwise t- test. The study showed that the Nigerian Start-up Act of 2022 had a disruptive significant positive impact on number of Agents, number of transactions and volume of transactions of Moniepoint Agents in Anambra State; which is a measure of entrepreneurial growth in Nigeria digital technology sector. The study thus concluded that the Start-up Act, 2022 contributed significantly to the growth of Fintech Start-ups as was evidenced increase in number of agents, number of transactions and volume of transactions recorded in Moniepoint Agency, Anambra State.

Safety and efficacy of enhanced recovery after surgery among patients undergoing percutaneous nephrolithotomy: a systematic review and meta-analysis.

The enhanced recovery after surgery (ERAS) method has been widely used in surgery and anesthesia worldwide and has been applied to a wide range of surgical specialties, including colorectal surgery, gynecology, liver surgery, breast surgery, urology, and spinal surgery. An increasing number of studies have demonstrated its safety and efficacy in various fields. The safety and effectiveness of ERAS for percutaneous nephrolithotomy (PCNL) remain controversial. This study aimed to review the safety and effectiveness of ERAS for PCNL. The Chinese National Knowledge Infrastructure (CNKI), Wan Fang, Chinese Biomedical Literature Service System (SinoMed), Chinese Science and Technology Journal Full Text Database (VIP), Cochrane Library, PubMed, Web of Science, and Embase databases were searched for eligible studies published until 19 September 2022. Outcome measures included postoperative hospital stay, total hospital stay, incidence of postoperative complications, stone-free rate (SFR), operative time, postoperative indwelling nephrostomy tube time, catheter encumbrance time, and nursing satisfaction. All analyses were performed using random-effects or fixed-effects models. Clinical heterogeneity was treated with subgroup, sensitivity, or descriptive analyses only when clinical heterogeneity was not excluded. Publication bias was assessed using funnel plots. Twenty-five studies (1545 observational patients and 1562 controls) were included. The ERAS group had a shorter postoperative hospital stay [WMD=-2.59, 95% CI=(-3.04, -2.14), P <0.001], total hospital stay [WMD=-2.59, 95% CI=(-3.04, -2.14), P <0.001], and lower complication rate [RR=0.36, 95% CI=(0.29-0.43), P <0.001] than the control group. The ERAS group had a shorter surgery time [WMD=-3.57, 95% CI=(-5.88, -1.26), P =0.003], postoperative indwelling nephrostomy tube time [WMD=-1.94, 95% CI=(-2.69, -1.19), P <0.001], catheter encumbrance time [WMD=-2.65, 95% CI=(-4.83, -0.46), P =0.02], and higher satisfaction [RR=1.15, 95% CI=(1.05-1.25), P =0.001] than the control group. The difference in the stone-free rate between the two groups was not statistically significant [RR=1.03, 95% CI=(0.97-1.09), P =0.38], but the stone-free rate of the observation group (ERAS group) in each study was higher than that of the control group. ERAS not only ensures the safety of PCNL but also promotes postoperative rehabilitation of patients (shorter surgery time, postoperative indwelling nephrostomy tube time, postoperative hospital time, and lower complication rate). At the same time, differences in the stone-free rate were not statistically significant, but the stone-free rate of ERAS in each study was higher than that of the usual care for PCNL patients.

Effect of acupuncture therapy for postoperative gastrointestinal dysfunction in gastric and colorectal cancers: an umbrella review.

Gastrointestinal dysfunction is a prevalent postoperative complication in patients undergoing surgery for gastric cancer and colorectal cancer. Acupuncture holds promise as a great potential therapeutic intervention. The efficacy of acupuncture therapy for postoperative gastrointestinal dysfunction has been assessed in some studies, however, the variability in results and study quality influences practical clinical application. Therefore, it is necessary to summarize and analyze the published clinical research data in this field. This study aimed to synthesize evidence from systematic reviews and meta-analyses in order to assess the efficacy of acupuncture therapy for postoperative gastrointestinal dysfunction in patients with gastric and colorectal cancer. Umbrella review of systematic reviews and meta-analyses. We searched China National Knowledge Infrastructure (CNKI), Wanfang Data Knowledge Service Platform (Wanfang), China Science and Technology Journal Database (VIP), Chinese biomedical literature service system (SinoMed), PubMed, Embase, Cochrane Library, and Web of Science for all systematic review/meta-analysis of acupuncture for postoperative gastrointestinal dysfunction in gastric and colorectal cancers. From the establishment of the database to July 8, 2023. Two independent reviewers conducted literature extraction and evaluation. The quality of included studies was assessed using The preferred reporting items for systematic reviews and meta-analysis statements 2020 (PRISMA2020), the quality of the methods was assessed using a measuring tool to assess systematic reviews 2 (AMSTAR 2), and the level of evidence was assessed using the grading of recommendations assessment, development, and evaluation (GRADE). The statistical analysis was conducted using RevMan 5.4, and the effect size was expressed as Odds Ratio (OR), Mean Difference (MD), and 95% confidence interval (CI) based on the extracted data type (test level α= 0.05). The heterogeneity was assessed using the I 2 statistic and Q-test (χ2). The outcome indicators such as time to first defecation and time to first flatus were utilized as endpoints to assess the efficacy of different acupuncture therapies. A total of six systematic reviews/meta-analyses were included in this study, involving 12 different acupuncture therapies. PRISMA 2020 indicated that the studies all scored between 13-20.5. There were deficiencies in protocol and registration, assessment of the quality of evidence for outcome indicators, risk of bias, and declaration of conflict of interest. The AMSTAR 2 evaluations showed that five studies were very low quality and one was low quality. The level of evidence for various acupuncture interventions varied from very low to moderate.For patients with gastrointestinal dysfunction after gastric cancer surgery, ear acupressure [MD=-11.92, 95% (-14.39,-9.44), P<0.00001], moxibustion [MD=-19.16, 95% (-23.00,-16.22), P<0.00001], warm needling [MD=-12.81, 95% (-17.61,-8.01), P<0.00001], acupoint application [MD=-6.40, 95% (-10.26,-2.54), P=0.001], manual acupuncture [MD=-18.32, 95% (-26.31,-10.39), P<0.00001] and transcutaneous electrical acupoint stimulation (TEAS) [MD=-5.17, 95% (-9.59,-0.74), P=0.02] could promote the recovery of gastrointestinal function after surgery.For postoperative colorectal cancer patients, electroacupuncture [MD=-15.17, 95% (-28.81,-1.54), P<0.05], manual acupuncture [MD=-20.51, 95% (-39.19,-1.84), P<0.05], warm needling [MD=-18.55, 95% (-23.86,-13.24), P<0.05], ear acupressure [MD=-5.38, 95% (-9.80,-0.97), P<0.05], acupoint application [MD=-26.30, 95% (-32.81,-19.79), P<0.05], ear acupressure+acupressure [MD=-9.67, 95% (-13.58,-5.76), P<0.05], ear acupressure+manual acupuncture [MD=-18.70, 95% (-21.01,-16.39), P<0.05], ear acupressure+moxibustion [MD=-22.90, 95% (-30.10,-15.70), P<0.05], moxibustion+acupressure [MD=-14.77, 95% (-20.59,-8.95), P<0.05] improved postoperative gastrointestinal function. In addition, the efficacy of acupressure [MD=-12.00, 95% (-31.60,7.60), P>0.05] needed to be further demonstrated. Acupuncture therapy has a positive therapeutic impact on postoperative gastrointestinal dysfunction in gastric and colorectal cancers, but this finding should still be taken with caution.

Region clustering based fingerprint model for flexible Wi-Fi fingerprinting

Wi-Fi fingerprint, a mainstream technology of Indoor Location Base Service (ILBS), estimates location through a radiomap that places received signal strength (RSS) as AP and location. However, the semi-regularity of the radiomap due to the diversity of the service area limits the fingerprint locally. To solve this problem, in this paper, we propose a Region Clustering based Fingerprint Model that combines a Region Clustering algorithm and a Region Fingerprint network that enables an integrated Wi-Fi fingerprint. The proposed model consists of RCA, which extracts regions from the global radiomap and selects regions, and RFN, which estimates locations regardless of the size of regions. The proposed RCA divides the service area into optimal regions in the offline phase using clustering and standardizes the radio map by matching each area to the same size. Also, it selects a standardized radio map in the online phase and delivers it to the positioning network. In addition, the proposed RFN estimates the location through reference pointwise Bi-LSTM. Through this, the proposed RCF model is capable of flexible fingerprinting in any size of the service area and can provide stable positioning in terms of performance.

Identification Method of Unmanned Aerial Vehicle Graphical Control Strategy Based on Cloud Server

With the rapid development of unmanned aerial vehicle (UAV) technology, UAV has been widely used in agricultural plant protection, electric power inspection, security patrols, and other fields. However, the control system of the UAV is a complex human–computer interaction system, which requires higher requirements in practical applications. Due to differences in hardware design, software development, and other aspects among different manufacturers, these UAV control systems require high hardware requirements, resulting in a long development cycle. At the same time, in practical applications, due to various reasons, there are equipment failures that are difficult to detect and eliminate in a timely manner. This paper used the UAV graphical control strategy identification method based on cloud server technology, and used the support vector machine (SVM) algorithm to analyze its identification accuracy. The research results showed that when other conditions were the same, the number of researchers and experts who were satisfied with the drone trial effect of the cloud server was 42 and 10, respectively, accounting for 84% and 100%. It indicates that they believe that the cloud server can effectively improve the effectiveness of the drone graphical control strategy recognition method, indicating a positive relationship between the two.

РИНКОВІ ПЕРЕДУМОВИ ТА СЕРЕДОВИЩЕ ФУНКЦІОНУВАННЯ МЕРЕЖ У ТОРГІВЕЛЬНІЙ ГАЛУЗІ

This research opens the debate on the market aspects and environment of retail chains, providing a platform for further discussion and development. The article highlights the market preconditions that influence the formation and functioning of retail chains, as well as their interaction with the environment. The author analyzes the key market factors that determine the strategies of chain participants in the trade sector. Particular attention is paid to competition, regulation, changes in consumer demand and other factors that may affect the development of chain structures. In the process of studying the market preconditions and the environment for the functioning of networks in the trade sector, the author analyzes the environment for the functioning of networks in the trade sector in the current conditions of development of the national economy. The results of the study show that retail chains should adapt to new trends and develop their online sales channels while improving customer service technologies. It is proved that networks with a high level of strategic partnership have a significantly higher level of profitability. The research of the types of retail chains has led to the conclusion that holdings and supply chains have a better ability to effectively manage inventory, coordinate activities and respond to changes in the market environment. However, cooperatives, joint ventures, and distribution chains have a more distributed structure and can be more flexible and adapt to changes more quickly. It is proved that centralized chains have their advantages in stability and management, while distributed chains promote greater flexibility and innovation.

The Effect of Self Service Technology and Perceived Enjoyment on Interest in Reusing Self-Ordering Kiosk on Gen-Z in Medan City

Technological developments in the food and beverage industry sector triggered by the Covid-19 pandemic have been presented by McDonalds to maintain distance by utilizing the role of self-service technology that prevents direct contact with employees and utilizes the performance of the self-ordering kiosk. Perceived enjoyment is also needed to increase GenZ's desire to have an interest in reusing the self-ordering kiosk at McDonald's. This studyaims to determine the effect of self-service technology and perceived enjoyment on interest in reusing the self-ordering kiosk at Gen-Z McDonald's in Medan City. The method used isquantitative by involving 100 Gen-Z people as samples. The results of this study indicate thatself-service technology and perceived enjoyment have a significant effect on the interest inreusing the self-ordering kiosk at Gen-Z McDonald's in Medan City by 81.9%. This meansthat the role of self-service technology and perceived enjoyment felt by Gen-Z is very wellrealized, although it is still necessary to improve the performance of the self-ordering kioskin order to have an interest in reusing the self-ordering kiosk.

Verification and Processing of Academic Certificates Using Web Services

A web service is a set of code of a server application that performs a specific task or service whenever it is invoked through a Remote Procedure Call (RPC) by a client application that is connected to the server over the Internet. Web services are one of the digital strategies that can be used by the government for curtailing academic certificate scandals being perpetrated by fraudulent individuals in various sectors of the economy. The traditional method of checking academic records and certificates manually is inefficient and prone to forgery by unscrupulous elements. Similarly, the e-transcript system being adopted by some organizations to authenticate the academic qualifications of individuals for possible admission or employment still involves a manual process. The objective of this work therefore is to show how web services for certificate verification of all tiers of the educational system in Nigeria can be maintained by one central body which is the Federal Ministry of Education in Nigeria to enable various end-users (such as educational institutions, commercial organizations, etc) use the web services to authenticate and process the academic records of individuals effortlessly. A simulated data of 20 SSCE results of students who completed their secondary school education at various institutions was used to illustrate the application of a web service. The web service program was written in Java. A client application which was also written in Java was used to query the web service through RPC to authenticate and process the certificate claims of a sample of five students for admission into a tertiary institution. Results showed that the web service excellently ascertained the eligible candidates for admission and those that were not. The web service technology is therefore highly recommended for use by the federal ministry of education in Nigeria to eradicate the academic certificate scandals amongst the citizenry.

Sosialisasi dan Pelatihan Konten Marketing di Desa Cibiru Wetan Kecamatan Cileunyi Kabupaten Bandung Provinsi Jawa Barat

Development is needed to manage existing resources well. Empowerment activities aim to help the community achieve social and economic prosperity. One potential empowerment strategy is to build the tourism sector according to potential in the social, economic and cultural fields so that it has implications for increasing the usefulness of resources for all parties involved in it, both government and society. Through tourism at the tourist attractions in Cibiru Wetan Village, the industry will develop more rapidly with the goal to be achieved, namely programs that are beneficial to the community, the community is involved starting from the planning, implementation, management, monitoring and evaluation process, as well as maximizing resource potential. ) owned, whether human (society), natural (natural potential) or economic (budget funds or donations) resources. Apart from that, tourist villages offer new experiences, living at one with rural nature, breathing fresh air, far from pollution and noise, experiencing and being involved in local community activities, in the sense that tourists don't just see the beauty of nature, but can live in it. Tourists can fully experience and enjoy the natural and social culture of the village. The stages of the service method are (1) Problem analysis, (2) Focus Group Discussion (FGD) with partners to determine the priority scale, (3) Training and Mentoring, (4) Development of Infrastructure, (5) Monitoring and Evaluation and Program Sustainability. The target output of this activity is, in addition to increasing the skills of partners, also publication in the SINTA 3 National Journal, West Java Tribune Mass Media and publication of video content of the implementation of the activity as well as additional output in the form of IPR. The service technology readiness level is at level 2 leading to level 3. The results of the activities are: increasing the knowledge and skills of partners through training and mentoring, fulfilling the development of infrastructure, and establishing university and village partnerships.

Online shopping consumer perception analysis and future network security service technology using logistic regression model.

In order to understand consumer perception, reduce risks in online shopping, and maintain online security, this study employs data envelopment analysis (DEA) to confirm the relationship between evaluation and stimuli. It establishes a model of stimuli-organism response and uses regression analysis to explore the relationships among negative online shopping evaluations, consumer perception of risk, and consumer behavior. This study employs attribution theory to analyze the impact of evaluations on consumer behavior and assesses the role of perceived risk as a mediator. The independent variable is negative comments, the dependent variable is consumer behavior, and logistic regression is used to empirically analyze the factors influencing online shopping security. The results indicate a positive correlation between the number of negative comments and consumers' delayed purchase behavior, with a correlation coefficient of 41%. The intensity of negative comments significantly impacts consumers' refusal to make a purchase, with a correlation coefficient of 38%. The length of negative comments substantially influences consumers' opposition to purchasing, also with a correlation coefficient of 38%. There is a close relationship between perceived risk and consumers' delayed shopping behavior and the number of negative comments, with 41% and 4% correlation coefficients, respectively. Perceived risk has a relatively smaller impact on consumers' opposition to purchase behavior, with a correlation coefficient of 27%. The length, intensity, and number of negative comments are correlated with consumers' opposition, refusal, and delayed consumption, negatively affecting consumer intent. Additionally, negative comments are related to perceived risk and consumer behavior. Perceived risk causally influences consumer behavior, while the convenience of shopping has a relatively minor impact on online shopping security. Factors like delivery speed, buyer reviews, brand, price, and consumer perception are significantly related to online shopping security. Consumer perception has the most significant impact on online shopping security, balancing secure and fast consumption under the guarantee of user experience. Strengthening consumer perception enhances consumers' ability to process risk information, helping them better identify risks and avoid using hazardous network software, tools, or technologies, thereby reducing potential online security risks.

Pengembangan Media Pembelajaran Berbasis Google Sites pada Mata Pelajaran Teknologi Layanan Jaringan

The Government requires the classroom learning system to be replaced with learning at home through an online system. This research was conducted to develop learning media based on Google sites in the subject of network service technology. This research was conducted to see the feasibility of the developed Google sites-based learning media. The method used in this research is Research and Development with ADDIE development were Analysis, Design, Development, Implementation, and Evaluation. The development stage involved four validators as media experts and materials experts to assess the feasibility of media and materials. The implementation phase was limited to involving 34 students of class XII Computer Network Engineering. Collecting data using validation questionnaires, response questionnaires and interviews. Data analysis techniques are descriptive qualitative and quantitative. The results of this study are learning media products based on Google sites in the course of network service technology. One of the materials discussed is a firewall on a VoIP network. The results of the feasibility test show that the Google sites-based learning media is feasible to use. This is based on the validation of media experts who obtained an average result of 97,3% in the “strongly agree” category, material expert validation obtained an average result of 88,6% in the “strongly agree” and based on the results of the questionnaire students obtained an average result of 92,86% in the “strongly agree”. This indicates that all aspects assessed are in the very good category.

Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis

This research presents a comprehensive analysis of significant factors shaping consumer technology adoption and experiences in the hospitality and tourism sector. Technology-related research papers from top hospitality and tourism journals published from 2000 to 2021 were reviewed and analyzed via both qualitative and quantitative approaches. The qualitative thematic analysis offers a synthesized summary of the evolving research themes over the two decades. The quantitative meta-analysis supports our proposed conceptual model of factors influencing consumers' technology adoption and experiences in the hospitality and tourism context. Our findings not only advance the theoretical framework of technology adoption and experiences but also provide valuable managerial guidance for effective technology implementation. Moreover, we propose promising research avenues to enhance user experiences with diverse service technologies, fostering continued theoretical development in this field.

An organizational behavior/human resource management perspective on the roles of people in a service organization context: frameworks and themes

PurposeThis article overviews some key contributions to service research from the organizational behavior/human resource management (OB/HRM) discipline with its strong focus on the role of employees. This focus complements the Marketing discipline’s heavy emphasis on customers, largely true of service research, overall.Design/methodology/approachTen OB/HRM frameworks/perspectives are applied to analyzing the roles of people (with a focus on employees and modest consideration of customers as “partial” employees who co-create value) in a service organization context. Also, commentary is offered on how the frameworks relate to six key themes in contemporary service research and/or practice. The article concludes with five reflections on the role and status of employees in service research—past, present and future.FindingsEmployee roles in evolving service contexts; participation role readiness of both employees and customers; role stress in participating customers; an employee “empowered state of mind”; an emphasis on internal service quality; “strong” HRM systems link individual HRM practices to firm performance; service-profit chain with links to well-being of employees and customers; a sociotechnical system theory lens on organizational frontlines (OF); service climate as an exemplar of interdisciplinary research; emotional labor in both employees and customers; the Human Experience (HX); specification of employee experience (EX).Originality/valueService remains very much about people who still guide organizational design, develop service strategy, place new service technologies and even still serve customers. Also, a people and organization-based competitive advantage is tough to copy, thus possessing sustainability, unlike with imitable technology.

Design of English Informationization Teaching System Based on Positive Psychology

Early computer-aided teaching systems fully played the leading role of teachers, but ignored the embodiment of students' subjectivity. In English teaching practice, there is still a current situation of emphasizing cognition and neglecting psychology, seriously neglecting students' psychological needs such as learning interest, self-confidence, and happiness. Therefore, in order to explore the promoting role of positive psychology in English teaching, this study, guided by subjective well-being theory and self-determination theory, adopted JSP+Struts+SQL Server technology to design an English information-based teaching system. The system was based on English knowledge, with students' personalized reasoning as the premise, and teachers' teaching strategies as the key. Personalized assistance was provided to English teachers for information-based teaching. Finally, through a controlled experiment, it was found that after half a semester of English information technology teaching, the excellent final grade rate of the intervention group X students was 56.67%; the pass rate reached 90%, and only 3 students failed. There was a significant improvement compared to the performance of the control group Y students. This experiment can prove the effectiveness of the English information teaching system designed in this article. The English information teaching system is a supplement to the traditional classroom teaching mode, which can enhance students' learning interest and English oral expression ability, as well as improve the quality of teachers' education.

Relevansi Aplikasi Peer To Peer (P2P) Lending Student Loan pada Mahasiswa dalam Lingkup Hukum Islam

Advances in financial services technology in the form of Peer to Peer (P2P) Lending have had an impact on facilitating the public in financing activities and have penetrated all sectors, one of which is the education financing sector in tertiary institutions in the form of Student Loans. This study aims to analyze the contracts contained in P2P Lending Student Loans. This study uses qualitative methods by reviewing previous literature. The results of this study are that the credit agreement on P2P Lending Student Loans has a Qardh contract in it. However, in the Qardh contract, there are conditions for the addition of both additional loan principal and late fees that are given if the borrower cannot repay the loan in accordance with the agreement which is prohibited by Islamic law.

Analysis of Factors Affecting The User Acceptance's Level of Self-Service Technologies at Indonesian Airport

The emergence of the COVID-19 pandemic in early 2020 had a huge impact on the airport industry. Problem faced by airport industry shows that the use of Self Service Technologies is still below 25% of the total passenger movement. The result of this study is a conceptual model developed from the UTAUT2 and Technology Readiness model and adding three variables namely Perceived Trust, Perceived Enjoyment and Reduce Wasting Time to the conceptual model. The result shows that Performance Expectancy, Effort Expectancy, Habit, Optimism, Innovativeness, Reduce Wasting Times, Perceived Trust and Perceived Enjoyment that significantly affect the level of acceptance of Self Service Technologies. Another result of this study shows that Hedonic Motivation is not influenced the acceptance level of Self Service Technologies.

Information technologies of the Russian-Cuban GNSS service

Information technologies of the Russian-Cuban GNSS service

From 5G-Advanced to 6G in 2030: New Services, 3GPP Advances, and Enabling Technologies

From 5G-Advanced to 6G in 2030: New Services, 3GPP Advances, and Enabling Technologies

Технология интеллектуального анализа бизнес-процессов для повышения конкурентоспособности предприятий

A high level of competitiveness of a company is one of the key factors that guarantees stable long-term economic development and a stable position of the enterprise in the market. Competition is a trigger for activating innovative processes and introducing modern information technologies into the enterprise infrastructure. The lack of control and regulation system, the low level of automation of processes, their inconsistency with strategic goals and duplication significantly reduce the overall level of competitiveness of the enterprise and negatively affects economic profit. As a tool that can increase a company’s competitive position in the market, the work explores the digital technology of in-depth analysis, that is Process Mining. This article aims to explore how businesses gain a competitive edge by using business process mining technology. It also examines the current trends in implementing process analytics across different industries. Process Mining technology is the focus of the study. The subject is the impact of business process mining technology on the competitiveness of a company. The study used theoretical and empirical scientific approaches, methods of statistical analysis, and systems analysis techniques. By analyzing competitive advantages, a correlation between the implementation of process analytics and the company’s increased efficiency was established. The most popular areas of application of Process Mining are procurement, customer service and information technology. The leaders in the number of successful implementations of business process analysis technology are the financial services, telecommunications, and oil and gas industries.